Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/19/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I created a Greenlight account earlier this week for my children, 182 dollars in 2 personalized debit cards and money put into my sons account. I went to login today and my account had randomly been deactivated with no email, no nothing. I contacted customer support and they were absolutely no help. All they did is told me they could not tell me why my account had been deactivated and to contact my bank about my money. I contacted my bank and they have no option on their dispute form for purchases that I approved. Greenlight will not give me my money back.
Business response
10/07/2021
Business Response /* (1000, 5, 2021/09/27) */ Greenlight has looked into the customer's complaint. After a clear internal escalation, we were able to validate the customer's information and the Greenlight account has been successfully registered at this time. The customer has been notified on 9/27/21.Initial Complaint
09/08/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have tried to cancel this account through the app, and through the companies toll free number numerous times. Despite numerous assurances this will be completed, they have not, and continue to deduct $4.99/mo from my account. I am unable to unlink my card, or get resolution. They offer no service of any kind, and I do not have a term subscritpion. I demand cancellation of my card, and refund of the previous months.Business response
09/23/2021
Business Response /* (1000, 5, 2021/09/15) */ Greenlight has looked into the customers complaint, the Greenlight account was closed on 9/8/21 and a refund for the remaining balance of $1.21 was processed to the customers checking account on file on 9/14/21. The Greenlight card was last used in May 2021. For that reason, Greenlight has issued a credit and refund for the monthly fees charged since that date. Which is three $4.99 monthly fees, totaling $14.97. The customer has been notified of the credit and refund on 9/14/21.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
175 total complaints in the last 3 years.
59 complaints closed in the last 12 months.