Reviews

Review Details

• Review fromJason F

  Date: 04/07/2025

  1 star
  I invested in 3 properties through Ground Floor in 2022. 2 loans defaulted with zero communications from this company.

• Review fromJonathan S

  Date: 08/22/2024

  1 star
  16% of my investments have been tied up in default for over 2 years. This is not a safe platform. Their homepage reads Build your wealth with Groundfloor. Enjoy the benefits of fractional real estate investing with just $10. Our automatic investing platform makes it easier than ever to diversify your portfolio and elevate your earning potential.No heavy lifting. Just historic 10% returns.False. And from what I have seen across the web, my situation is very common. Dishonest description.

• Review fromStephanie G

  Date: 07/04/2024

  1 star
  So far awful. I invested $5,000 about 2.5 years ago on many different loans from the app. Most of my mine investments were supposed to be paid back within a year. Five loans have defaulted. I still have not received $1,500 of the $5,000 I originally invested back or any updates on when I will receive my money back.

• Review fromCarlos S

  Date: 02/22/2024

  1 star
  I would not advise investing with Groundfloor. Since the pandemic they have thousands of cases that have not come to be resolved, for multiple reasons. I have been waiting for 4 and 5 years respectively for my meager investments to finally be resolved. Never invest with them, is not a safe bet, I learned the hard way.

• Review fromMARK F

  Date: 01/26/2024

  1 star
  By far the worst crowdfund investment platform I have used. I made 40 investments, and 14 out of 40 are in default or if you read the "extended" comments in the process of default. This is a 35% default and failure rate!! And so many on reddit and other platforms rate them the same. Communication to customers is nonexistent. I would suggest that you run , run, run as far away from Groundfloor investing as you possibly can. I would have accepted a 3 or 4% default, but 35%??? That is absolutely crazy! And many others have the same experience. Other crowdfunding sites like FundthatFlip, Arrived, and ******** blow Groundfloor out of the water in terms of communication, returns, and most importantly integrity.

• Review fromSt0nky K

  Date: 11/17/2023

  5 stars
  Groundfloor is absolutely fantastic. Some users go into the platform expecting every real estate deal to work out perfect every single time, and that is simply not the case when it comes to construction/rehabbing. One thing I can tell you though, is while their loans may be late by 3 - 12 months in repaying, you absolutely ARE earning interest the entire time and when they pay, they pay out in a big way. 3 year user here, and I am very happy with ******************, I will continue to invest and it has become a core part of my portfolio.

• Review fromMartin D

  Date: 09/22/2023

  4 stars
  Ive been investing with GroundFloor for over a year. I will rate my satisfaction at 90% positive. It seems most of the negative reviews on BBB are dated from the year the housing market had massive turmoil and the entire country was dealing with this market downturn. Its not fair to blame 1 company for a nationwide downturn that affected ALL real estate companies. EVERYONE had Defaults and Deferrals. So please take that into consideration when evaluating the comments.One of the factors about the business model I found interesting is that any loan I made that was late will continue to earn interest. It doesnt matter if the borrowers fail to make payments on time, loaned money is repaid at the additional expected return. Ive had several loans repaid at higher % than initially quoted. Investors need to accept that housing payments WILL have delays during these periods in the housing market. Interest rates are very high. ****************** end up paying late, but they will pay MORE as a result.This is not mainstream stock trading on some app, this is real estate with fast growth and high turnover. Time to jump on the trend and make that money!! Very rare opportunity in our lifetime occurring right this minute with real estate.Diversify the loans to minimize losses and of course, read factors that help ensure repayments! (Skin in Game, credit rating of loan -A B C or D- etc..). Nobody makes good reviews when they lose money, but we sure do forget to thank companies when we DO make money! GroundFloor is very fast to respond to my queries in chat. In addition, they post frequent updates and insights that a RESPONSIBLE investor should be reading to keep up with market trends and outlooks. GroundFloor also provides *** and ********************** Accounts that make it TOO easy to make money with less tax liabilities. GF is an incredibly powerful investment platform for those that know what theyre doing. Visit the site and look up the countless of options they offer!

• Review fromJoe P

  Date: 02/13/2023

  1 star
  Groundfloor is horrible. They say they are there for the "normal" investor but they are crooks. 50% of my loans have not paid on time. 30% of my loans are in default. The default ones are starting to repay now since they have been purchased by Groundfloor. Groundfloor charges crazy high fees for ***************** and Interest". I asked for details on the charge (hours and billable rates) and they refuse to share with me. This is essentially charging customers without an invoice which is crazy. How is that even legal. They do not seem to have investors best interest at heart if they won't share their invoices. I am guessing they are charging way too much time and rates that are unjustifiably high. I cannot wait to get my money off the platform and I will never go back. They are crooks and liars.

• Review fromTom C

  Date: 01/17/2023

  1 star
  I have invested in over 20 properties. 30% of these are now in default with no valid updates to what is going on. There is no transparency though they have some government validation process. The company needs to come through on their promises to deliver and stop playing the shell game with investors. I am also an investor in the company and I can tell you that what I am hearing as a part owner of the company is not the same as I am hearing as an actual property inevestor.

• Review fromFelica C

  Date: 06/08/2022

  1 star
  I started investing with GROUNDFLOOR over a year ago. Recently as of last week I was informed that my account was closed due to suspicious activity which I was not informed until I reached out to someone about where my money was I had invested. I spoke with ************************* through email and she told me to go through all the clearing of the cookies and I did and it still did not show my correct account information. I also emailed back stating so and was told by ********************* that she had indeed located my account and to send a selfie and government issue ID. I did three times and ********************* told me that it was under review for what I still do not know. Because suspicious activity could mean anything. I am waiting now for a response. Its not right to take someone's hard earn money and not tell them what happened or not give them the money back. All I want now is my money back. I will not do business with this company ever again. It is very unprofessional and gives off alot of dishonesty. Even when regular hard working people try to come up they are always met with others wanting to keep them where they are. I hope this get resolved soon.