Business ProfileforSplitit USA, Inc.

I purchased an Impact dog crate in December 2023 and accepted the Splitit option to break up the total into monthly installment payments. The first few payments processed without problem. Then I moved and my address associated with my credit card changed. I received a notification email from Splitit a few days ago that my credit card has been declined and that they will charge the full outstanding amount if they are not able to process this months transaction within 7 days. (I have three days left). In response, I have repeatedly tried to update my address via the Splitit shopper portal on their website without success. I have contacted them via their chat option and via email. I was told in a response email from their representative **** that they cannot update my address for me, since the shopper has to do it, even though I explained that their online form will not accept the information I input. Their website just will not accept my updated address. I even input a totally different card, my Apple Card, that was also not processed. My address information with my banks is correct and up to date, I have verified that with my banks. Both cards each have sufficient funds available. Splitit does not have a working phone number that I have been able to find and it seems they are purposely making it impossible for me to update my information to allow the installment payment to process. I even contacted Impact for help, but they indicated that I have to deal with Splitit directly. At this point I dont know what else to do to get this resolved, so I am filing this BBB Complaint in the hope that someone from Splitit calls me. Please call me so we can talk this through to a resolution.