Complaints
This profile includes complaints for The Coca-Cola Company's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 59 total complaints in the last 3 years.
- 18 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/26/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I opened a account with them about 3 weeks ago for my business they came got my information and ran my credit check which affects my score then after that everytime I call they just say there busy and backedup How serious can you doesnt sound professional after the same sales rep/supervisor that came took my application and personally told me they will get in contact you within 72 hrs.now its almost 4 weeks since smh.Cant believe ********* would handle this like this.
Business Response
Date: 01/27/2023
We appreciate your message, *******. The details of your experience has been shared with the appropriate management and you can expect a response soon. Your case number is 02404508. ************Initial Complaint
Date:01/21/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This happened December 16. I won a promotion and got a ******* giftcard from them through their Plus One Holiday promotion. I have reached out numerous times! I went to ******* to pay for my Christmas gifts and the card declined! They told me to go to customer service and they said the eGift is invalid . It still shows as having balance on my ******* app. I called them and they told me to email. Which I did and no reply for a month. I called again and they said email again. Then the email comes back as amrkd for potential malicious email? And I said I need help told them what happened. I told them what I just said here, went to ******* didn't work ,please just send another. They said can you show us what happens when you place an order online? I told them I only used it in store and it didn't work and told them which ******* and where it was . They are calling me a liar ? They need proof it's not working. Well they can go try to go and scan it at ******* and tell me if it goes through. So how I have a giftcard I can't even use with a balance stuck on it. I haven't got a reply after that email where I told them I used it in store not online. So no help!! After multiple attempts ! This company is a joke and if they want to make it right I'll be here !Business Response
Date: 01/23/2023
Thank you for the additional details, *********. Your concerns have been shared and you can expect a response soon.Customer Answer
Date: 01/23/2023
Complaint: 18876874
I am rejecting this response because you have not sent me out a giftcard yet
Sincerely,
*******************************Business Response
Date: 01/23/2023
*********, you can expect a response soon. ************Initial Complaint
Date:01/10/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am a disabled veteran and order my food and beverages via deliverys . Coke sent me 3 cases of coke that were damaged, leaking and the cans were swolen. I contacted **** and they snd me a **** can to make a new purchase. The **** card was used and inoperable. It has been 5 weeks and no replacement card was sent to me. Is this the way coke treats its disabled veteran who live alone with their service dog and can not leave their home. Then they promised me coupons to purchase new cases i never received.Business Response
Date: 01/17/2023
Hi ****! We are sorry for the frustration. ******* left a voicemail on 1/10/2023 stating she was sending the gift card. It should arrive by *****. Thank you for allowing us to resolve this.Customer Answer
Date: 01/18/2023
Complaint: 18713855
I am rejecting this response because:
I am a disabled veteran and live alone with my service dog. My food is delivered weekly. I order 3 cases of coco cola weekly and my last order was leaking and the cans swollen. ***** informed me to contact coco cola. **** sent me a useless $50 **** gift card that was used with no credit on it. They promised me coupons that i never received.********* did nothing to resolve my issue.This is no way to treat disabled veterans.
Sincerely,
***********************Business Response
Date: 01/25/2023
****, our records indicate that a Gift Card was resent by the Bottler and the package was delivered on 1/20/2023 @ 12:15pm EST.Customer Answer
Date: 01/27/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:01/09/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We switched our contract from Pepsi to ********* and called ********* to come pick up the unused cooler! I was told it could take up to 30 days. I called them on dec 4, no one had showed up by dec 22, I called again they made out like they didnt know anything about it til they checked records. Have called multiple times a they can not give us a reason machine hasnt been picked up. We are well past 30 days now and the box is taking up room in our dining room resulting in us loosing money on someone able to sit at a table to eat! We need the box gone I called today was placed on hold which eventually hung up on me!Business Response
Date: 01/17/2023
Hi *******! We are sorry for the frustration. We have forwarded this to the appropriate people. They should be in touch soon.Initial Complaint
Date:11/29/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Im sick of the run around. I purchased a few items from their online store last week, but when it arrived, a $45 item was missing from the box. Order number ********** I first emailed them, and apparently the apparel store is in Atlanta, ********* Store ******************************************************************************************** still no response from my email and its been over a week. When I called to ask for a refund, the lady typed up something and said they would be in touch. She said an investigation would take place and that someone would call me. So here it is, over a week later and still no call and no refund. What a scam. I want a refund. What is the big deal. The onzie was missing from the box. All the other items arrived. They dont even have the onzie in stock anymore. Just refund me ********** Ive emailed them and Ive called. Why is this so hard.Business Response
Date: 11/30/2022
Tema, thank you for the additional details about your issue with not receiving the Onesie you had ordered. I have updated your case #******** and requested that someone follow up with you with the status shortly.Initial Complaint
Date:11/21/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My husband bought two bottles. And the water doesn't really taste good. We bought it from ******************** and ******** in **** **. But we lost the receipt. We spent $ ***** dollars for two bottles. We are recovering from covid and we are on oxygen. We are a disabled couple. We want our money back or a replacement bottles of water. Or coupons and no gift card. We were homeless for 24 days and lived in a motel room. We live in a beautiful new place and are happy now. Resolution, we want our money back. Thank you.Business Response
Date: 11/22/2022
11/22/22 - RESPONSE BACK TO BBB: We are very sorry to hear about ******************** recent health and personal struggles. We are grateful for her loyal to our brands and see that she has taken the time to reach out to us on numerous occasions about displeasure with taste. As a result of several of these contacts, she was sent coupons to thank her for her time.We shared with ******************** via letter, that the quality of our products and the satisfaction of our consumers are fundamental principles of our Company,but since all of our products are subject to rigorous quality standards in our production facilities, problems like the ones she has reported are very rare,in particular on a repeated basis. All of the information she has provided us has been forwarded to our service quality control and we thank her for sharing this information, but based on our internal policies we will not be able to offer her any additional coupons at this time.Initial Complaint
Date:11/07/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am a disabled veteran and live alone with my service dog. Every month I place my food order online for home delivery due to my disability in addition the i can no longer carry the packages. On 11/07/2022 I placed a food order included in it was 1 case of coke and 1 case of sprite . While carrying the cases in my home the coke was leaking all over my food order and the can were swollen and damaged. I was told by the store (Giant) to contact coke cola co. **** informed me to return it to them. I am a disabled veteran with breathing issues and they would not replace or credit me for my 2 cases of defective soda. They could care less I was disabled.The woman informed me with sarcasm she was sorry and hung up on me. This is no way to treat a disabled veteran.I expected more from coke/ cola.Business Response
Date: 11/08/2022
****, thank you for the additional details. I have updated your case #******** and will request that you have a response soon. ****Customer Answer
Date: 11/08/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
Date:10/24/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am the owner of ******************** in ******* (2009 ******************************************************). We have been doing business with ********* sine 2009. This May, I received an email from their accounting department saying we still have two unpaid invoices in October 2021. And I check with my accountant. According to our record. All the invoices we received have been paid in full and the checks have been cleared from our business bank account.I have tried so hard the past few months and sent multiple emails to try to have ********* billing department cleared their mistake with our account. And yet I couldn't get any result. Now ********* is using collection agency to threat to take us to court for those two dispute invoices. I attached spread sheet and you will see all ********* invoices were paid in full. We paid *********Check#**** to cover all the invoices in September, and #**** which are payments for all the invoices in October. And yet ********* credited those two payments for 2 August invoices, 5 September invoices and 1 October invoice. The fact is: Those 2 August invoices(in Green) were paid by check #****. All the September invoices in Yellow were paid with check#****. And the 2 invoices that they said we didn't paid (in Red) were paid in full with check#****.Business Response
Date: 10/24/2022
*************, thank you for providing the details. I have shared this with the appropriate management, and you can expect a response soon.Customer Answer
Date: 10/24/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Customer Answer
Date: 11/10/2022
I apologize for my confusion this is my first BBB complaint. In regards to complaint #******** the Coca Cola Bottling Company(CCBC) has not resolved the issue. My response to the BBB was simply to say that CCBC has contacted me. Unfortunately, they contacted me by phone and the person would not supply contact information. The caller said, "they would send the information over to accounting and it would be resolved quickly." That phone call is the only contact I have received from CCBC. However, their collection agency is continuing to escalate the situation since CCBC has not reviewed their Accounts Receivable records. Now I will be forced to incur legal expenses just to prove I have paid our invoices to CCBC. My hope was that a BBB complaint would encourage them to actually total our payments with their invoices over an extended period. CCBC can resolve this situation easily by totaling the checks deposited against the total invoices. Instead of referring to individual invoices. If they will show me their total recorded deposits and their total invoices as I have done for them, we can identify where their records are incorrect. Please reopen this case so we can bring this simple but very serious matter to a close.Business Response
Date: 11/21/2022
The bottler has called the consumer and the spreadsheets the consumer has have been shared with the ***** center management team. The information has been shared with the bottler management also.Customer Answer
Date: 11/21/2022
Complaint: 18303999
I am rejecting this response because: ********* did not respond to the complaint on November 21st 2022. They posted an internal update saying that they passed on our spreadsheet detailing their invoices and our payments to management and sales personnel. They did not explain why they hired a collection company to harass me while ignoring our detailed correspondence. Coca Cola has accountants on staff to resolve this simple situation. Sum all our payments to all their invoices to verify that we do not owe ********* anything.
Sincerely,
*******************Business Response
Date: 11/25/2022
We have continued communications with this customer and reached a mutually agreeable resolution as of 11/23/2022. We appreciate our partnership with ********* Restaurant and value the opportunity to continue in the future.Customer Answer
Date: 11/29/2022
Better Business Bureau:
************************;Accounts Receivable Manage Coca-Cola Bottling Company United, wrote in an email dated Nov 24, 2022, "I apologize for the confusion surrounding the invoice dated 6/15/21 ********** for $1,147.20. Thank you for the collaborative work resulting in a desirable resolution. As mentioned in our conversation, we will resolve this challenge internally and your account no longer shows a balance due with ********* United." For purposes of this BBB complaint that statement relieves our fraudulent debt with ********* and we consider the matter closed. From a business vendor standpoint, we were forced to switch suppliers, hire an attorney to fight off the collection agency, file a BBB complaint and send many detailed emails that went unread. We are disappointed in the wasted time and effort on a situation that ********* caused and was unwilling to research.We are so glad the BBB is here for small businesses like mine. Thank you for all your help!
Sincerely,
*******************Initial Complaint
Date:10/19/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
a cocacola 18 ******* was driving down the highway and 2 tires and the brake drum flew off hitting my car. The driver never stopped. My car is now totaled as a result and they are simply offering me blue book value for my car, not helping with a rental in the meantime, and have not considered trauma or lost wages. The tire company has admitted improper installation of the tire, the driver does not admit to failing pretrip inspection and never stopped once the accident occurred. This is blatant negligence and they're trying to brush it off when people could have been easily killed.Business Response
Date: 10/20/2022
**************, thank you for the additional details shared from your experience. I have added it to case # 02178196 and you can expect a response soon. ErinInitial Complaint
Date:10/14/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Two years ago, i encountered the same problem . No one in the.Chicagoland area carried Mr. ***** A representative from ********* contacted me when he found it in ******, a 2 1/2 hour drive. But it was worth it to get my Mr. ***** I woulld make 4-5 trips & load up the car, (after ordering a large amount.) And return a happy woman! Right now. I am on my last case. I go thru withdrawal when i don't get my Mr. ***** Please help. I feel that God CREATED Mr. **** just for me!Business Response
Date: 10/14/2022
*****, we appreciate your message and have responded via email. A letter will also be sent shortly.
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