Customer ReviewsforEdible Arrangements (Headquarters)

I think that they are scamming customers into giving their email with the promise of giving a discount that they never send. I think they profit off of your private information and give you nothing in return. When I went to ask customer service to give me the discount they promised, they ghosted me with a message that says wait a few moments. I waited half an hour and no one responded. I cant believe my wife wanted this garbage.

I ordered an arrangement for mother's day online from selections special. It was to be delivered on Monday, the day after Mother's day. Online it gave me the closest office which was in *********, *******. I tried calling the branch all day and all I got was recording, no one to speak with and no one returned call. When I checked the status of order it stated " Branch received order" up to Monday night 05/13/2024. I did a survey that was sent to my email and cancelled the order online however, it also stated I had to get in-touch with the branch. I Tried doing this with the assistance of another branch who called the Melbourne, Florida branch and what I got was disrespect and abuse. first the worker told me that that location does not do such arrangement listed on the website and they need to get back to work and hung up the phone. Called back the same number and the supervisor (****) said the same thing as the previous worker. I asked for a contact number for the head office, ask for him to hold for me to get paper and pen to write number down. few seconds he was shouting on the phone he doesn't have the time to wait and he have work to attend to. I asked for him to stop shouting at me as I am just trying to get someone to talk to about my refund.. He didn't take such and hung up the phone on me again. Since then I am not able to talk with anyone with edible arrangement nor get a refund after spending over $200. NO star rating I wound give but I had to choose one.

Imagine my Mothers surprise when she open her annual edible arrangements chocolate covered strawberries. A small treat she looked forward to every Mothers Day as it has been our tradition for years. She sheepishly called me to let me know I should get my money back but the number provided was not in service. After searching out a contact number I eventually was allowed to make a complaint to edible arrangements, with promises they would get back to me in 36 hours. Three days later I called the corporate orders line and was told I had been refunded the money for the strawberries. I requested another arrangement be sent to my mother to compensate for the rotten, smashed gift they had delivered to my mother in my name. They replied that was no longer their policy. When I asked how he would feel if I sent rotten fruit to his mother for Mothers Day in his name, he agreed that would not be good. Begrudging, I was offered a $10 coupon off my next order. When I asked for supervisors I was put off time and time again and even I hung up on. The refund for services not done is one thing, the emotional damage done by their actions is another. They should at least make an effort to right this wrong. Moral of the story is do not order from Edible Arrangements, which is really sad because they had always done so well in the past. Thanks for reading my story, ** going to go send my Mother some ********************* chocolate, I hear they have good customer service because they actually care.

Complaint to BBB CA on 5/15/2024 at 6:00am I had the most terrible experience with the Franchise store #********************************************************************. They took no accountability as they have a ghost store, no one is there to inquire, just teens that have no clue what's going on and do not speak English. What I ordered was not correct and the fruit arrangement, balloons, flowers and vase were all defective the fruit arrangement was not the size I had ordered. We made 2 trips to the store to give back the defective items and no resolution and no manager information. I have called the store and other telephone numbers that lead nowhere. I have sent 4 certified letters to the CEO/Founder named ********************* and *********************** at the corporate headquarters at **************************************. Do not order from this company it appears to be fraudulent. They have charged me $208.06. I wish I had checked BBB before I called them. Additionally the companies Franchisees won a law suit against the Owner ******************************** This company needs to be closed down. Beware

This is the absolute worst company you could ever do business with. Not only does the local store in ******* ******** take pride in anything that they do because they have a bunch of lazy employees that don't process orders but the corporate office is the same way. They don't answer their phone and take customer complaints.

After putting in an order for store 389 the store owner we refusing to complete the transaction. The store OWNER said we do not make any profit going out to your area I had already paid the delivery fee. He gave me a refund just because he did want to do the delivery. The store OWNER also called my phone (back to back) 5 times after my boyfriend called the store telling them Im at work and I will call AFTER one pm. The store owner also said that he doesnt care that he wont face any type of disciplinary action. He doesnt care about being reported to the Better Business Bureau and the corporate wont do anything also.

I paid for an arrangement to be picked up on March 16, 2024 in the ************ Tn store. I was called by the store owner who was out of town and stated her employee was sick and would not be in that day. She cancelled the order and said she would refund the money. Since I ordered online it was a corporate matter and not her stores. Today is May 9 and I still have not received the refund. I have contacted the store now 3 times and also the corporate by email on the Editable website 3 times and was provided a phone number to call corporate. they have never once replied to my email on the website. Corporate says the refund was issued on 3/16//24 and sent a screen shot the *************** store. They also said it was up to my bank that it is a bank issue. Well, the bank shows NO refund issued by editable to my account at any time since March 16 or even trying to be issued to my account. So disappointed. I will never make another purchase from you, and I hope your big company really enjoys the $95.25 you have in your pocket that belongs to me. 1 star is too much to give this company because they do not deserve it.

I had the most terrible experience with the Franchise in **********. They took no accountability as they have a ghost store, no one is there to inquire, just teens that have no clue whats going on. What I ordered was not correct or the size. We made 3 trips to the store and the final trip it was wrong. I have called the **************** 3 times and no return call. Never using this company again! Terrible service. ************

On April 18th I placed an order for a arrangement to be delivered to my son on his birthday and I requested and paid for apple wedges to be added to the order. The order was supposed to be delivered on the 25th. The order was delivered on the requested date, but it was delivered that evening around 7:30pm. But NO APPLE WEDGES.When I called the store after my son sent me a picture of the arrangement and I asked him if there were and apples in the arrangement and he told me no, I then called the store and told them about the arrangement not having the apples was informed that they were issuing me a refund for $12 for the apple wedges. Needless to say, it is now May 3rd and no refund.

*********** LOCATION. It's been almost a year on Mother's day and I still have not received a response regarding the atrocious edible bouquet for my mom. They must have 5 year olds decorating. The WORST customer service being that it's nonexistent. I left so many messages, emails, Instagram and tiktoks and no response. It was so embarrassing having this be the gift to get my mom. What she got looks nothing like advertised and I definitely didn't ask for a fruit salad in a dollar store cup.