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Complaint Details
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Initial Complaint
09/16/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My problem involves a desk out of the clearance room purchased on September 5, 2021. I selected one of two desk that were next to each other and chose the one with the scratches on top instead of the one with the damaged wood bent down. It was an executive style desk without legs, an arched front and back with 7 drawers. It was supposed to be delivered last week, rescheduled for today because they ran hours behind. When they came today them only had the replacement mirror which was damaged. I refused it and told them I needed my desk tonight, I called and went to store and my desk was not there. They were offering a replacement desk if another one was back there. I said it was. They tried to tell me that was not the desk I purchased I had a leg desk. I know what I purchased and Kayla pulled the tag from. Now I have problems with delivery and the style desk I selected and paid for. Problem after problem with them.
Business response
09/30/2021
Business Response /* (1000, 5, 2021/09/20) */ Havertys is working with the customer. Thank you.Initial Complaint
09/15/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
On 9-14-2021, an inspector came to my house and measure the mattress which I purchased about a year and a half ago. Once the inspection was complete, I contacted the company and they stated that the mattress did not have what they called enough evidence that it is a defected product. This mattress have sank in the middle for more than 4" deep which has caused me and my wife tremendous pain (backaches, neck pains among others) to the point that we have to use pillows in order to sleep on this mattress. I talked to the manager (Wanda Darden) and she stated that she was unable to order a replacement due to the inches wasnt more than 2". I talked to her over an hour and explained that they measured the mattress across and did not measure the middle of the mattress but she was not understanding nor helpful at all. For the amount of money I paid for this mattress something need to be done because no one should sleep in a mattress sinking in the middle purchased less than 2 years ago.Business response
09/28/2021
Business Response /* (1000, 5, 2021/09/15) */ Havertys will contact this customer. Thank you.Initial Complaint
09/10/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On April 30, 2021, I special ordered 2 identical sofas from Haverty's in West Palm Beach, FL. I made a deposit of $652. The order was for brand new ********* & the delivery date was estimated for Sept. 2021. On Friday, Sept 3, I received delivery of my "new" sofas. Immediately upon arrival, I noted that one sofa had clearly been used as there were numerous dirty marks along the sides of both arms and along the back, and one of the toss pillows was stained. Additionally, the second sofa had the wrong legs/feet and were 2 inches higher than the dirty sofa. I was instructed by the delivery driver to keep the sofas and contact their customer service dept to file a claim. Today, I was told by Haverty's Cust Svce that the replacement (new) sofa would not be delivered until DECEMBER of this year. Not only is this response completely unsatisfactory, the fact that Haverty's delivered a used sofa instead of what I ordered and paid for is a clear case of fraud.Business response
10/18/2021
Business Response /* (1000, 5, 2021/09/15) */ ******** will contact this customer. Thank you. Consumer Response /* (3000, 7, 2021/09/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) Haverty's customer service only called me to a) provide an update on the resolution for the sofa with the wrong feet/legs and that it would be a few weeks before the correct feet could be installed. And b) that the brand new sofa to replace the used/dirty sofa wouldn't be ready until sometime in December, 2021. When I asked if the sofa could be expedited in some manner, the response was "no". When I asked for a discount on the sofa, the rep said that she needed to talk with her manager and call me back. To date, she has not done so. So no, I do not accept the response from Haverty's. Business Response /* (4000, 13, 2021/10/08) */ ******** will reach out to the customer. Thank you.Initial Complaint
09/06/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On June 12, 2021 I purchased three bedroom sets from ******** in Newport News, Va for a total of $10,092.85 from salesman Carl Shupe. We were told that things were moving slowly so it would be August before we would receive the items. It sucked, but we liked them and agreed to wait. I would check in from time to time for updates but then they stopped replying. I contacted the corporate office and they finally agreed to deliver two of the sets on 9/14/21 with the remaining set towards the end of September. Today I reached out to confirm delivery and find out about the last set and was informed it was now looking like mid November. This is just unacceptable. These people have had my 10k since June 12th snd I have nothing to show for it. I've asked for a refund and cannot get anyone to contact me back regarding this.Business response
09/21/2021
Business Response /* (1000, 5, 2021/09/10) */ Havertys will contact this customer. Thank you. Consumer Response /* (2000, 7, 2021/09/13) */ (The consumer indicated he/she ACCEPTED the response from the business.)Initial Complaint
09/03/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a table from Haverty's in Baton Rouge, LA. The paid over 2,000 for this table and the quality is horrible. It scratched very easily, revealing a cheap veneer material. I purchased a 5 year protection plan at the time of my purchase which is through Guardsman. They came to repair the table and painted over the scratches with a dark brown paint. The table's actual color is a grayish tan. The paint began to peal off immediately. The table is hideous at this point and looks very cheap. The quality of this table was very disappointing. Not to mention the table is seldomly used.Customer response
09/17/2021
Consumer indicated they have heard from the company, but the issue has not been resolved. Comments follow below:
Havertys explained that guardsman will try to fix the table again. If it could not be fixed, then guardsman will replace it.Business response
09/20/2021
Havertys' management spoke with the customer on 9/13. Thank you.Business response
09/29/2021
Business Response /* (1000, 9, 2021/09/20) */ Havertys' management spoke with the customer on 9/13. Thank you.Customer response
04/22/2022
Complaint: 16278426
I am rejecting this response because:Purchased a dining table in 2020. The table has peeled in many different places. The table is under a protection, plan however when the company came to repair it they used a paint that did not match the table. And it the table began to pull even more. Havertys wont accept responsibly for a faulty product. Many other customers are experiencing that same issues with the table. Since it is of extreme poor quality.
Sincerely,
***********************************Business response
04/27/2022
Havertys has scheduled Table Exchange for Friday, 06/03/22.Initial Complaint
09/03/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I ordered special made pieces from Haverty's in Sept. 2020. I finally received the pieces in late December and I have issues since the delivery. The sofa was deemed to be defective due an unknown squeak in the frame and cushions going flat. I have no idea when the replacement will be delivered. I'm also having the same issue with the loveseat and cannot get an ETA on the replacement. I have requested my money back several times, but they keep telling me that since these are specially made pieces I cannot receive a refund. So, I'm supposed to wait another 6 months for replacement ********* that could also defective? I don't understand this logic. If I paid $5300+ for ********* that is deemed defective by a Haverty's tech. I should be able to get a full refund. The store has been a complete horror to work with and I refuse to work with them because they tell me I have to work with online customer service. I've tried numerous calls and chats with online customer service to no avail.Business response
09/27/2021
Business Response /* (1000, 5, 2021/09/07) */ Havertys will contact this customer. Thank you.Initial Complaint
08/31/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Hi We bought a sofa in May of 2021 with a delivery estimate time of 2 to 6 weeks. They postponed the delivery every month saying now it will be delivered in October (5 months after the original purchase) Please I need help.I don't believe them anymore. It's looks like a joke that every month I receive an email postponing the delivery. Thank youBusiness response
09/23/2021
Business Response /* (1000, 5, 2021/09/09) */ Havertys will contact this customer. Thank you.Initial Complaint
08/30/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
When I purchased my furniture I was told and promised by the sales rep ***** that it would be delivered to my apartment. We had a 45 minute conversation about this. The day furniture was to be delivered found out that he had me as customer pick up. We picked the furniture up and in the mix of trying to get the couch up to my apartment we ended up ripping the fabric. No one told us the tops could come off and when I called to complain all I keep getting was well we didn't charge you delivery fees. Which is totally beyond the point. When I called customer service they said I had the right to cancel my order and havertys would come pick it up. When I called back to cancel I was informed that since there was customer damage that was nulled and voided which no where in the paper work I received stated that. I was told it would be reviewed and upper management would reach back out. This was on August 18th and as of august 30th I still have not heard a thing.Business response
08/31/2021
Business Response /* (1000, 5, 2021/08/30) */ Havertys will contact this customer. Thank you. Consumer Response /* (2000, 7, 2021/08/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) Havertys called back and offered to exchange my couch for the inconvenience I have gone through from being told many different thingsInitial Complaint
08/28/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I ordered a leather couch and love seat a little over 3 weeks ago. The first set delivered was damaged and was clearly used. The delivery driver even made the comment that he just assumed I purchased at "floor model" I assured him I had not. He advised that they didn't have their "scanner" with them so I would need to take pictures and submit them to get a replacement. So I did. Customer Service reached out apologized profusely for the error saying the pieces should have never been on the truck and assured me a brand new set would be delivered the next week. The next week another set was set to be delivered. Mind you several hours late. The time frame was XXXX-XXX and they showed up about 6pm. The delivery person unwrapped the new set on the truck and called me out to look. There was a large deep scratch down the entire length of the sofa the love seat was also badly scratched. The delivery person also advised that no hardware was included to put the feet of the pieces on so he would bBusiness response
09/15/2021
Business Response /* (1000, 5, 2021/08/30) */ Havertys will contact this customer. Thank you.Initial Complaint
08/23/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Since May of 2020, I have order 3 sofa/love seat sets which all three have been damaged to the point of replacing. First set had grease streaks on both pieces, torn cushions. The second replacement set which was more expensive, had torn fabric on all four arms. The third set (it is now August 23, 2021 and $2300 MORE expensive) has grease marks, collapsing cushions, a broken leg and multiply picks in the fabric. I would like a full refund. I know this is a custom order but I am requesting a full refund. There is also damage to my front column on my porch where the movers banged it.Business response
09/22/2021
Business Response /* (1000, 8, 2021/09/01) */ Havertys will contact this customer. Thank you.
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Customer Complaints Summary
177 total complaints in the last 3 years.
44 complaints closed in the last 12 months.