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Find a Location

Horizon Garage Doors has 1 locations, listed below.

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    Business ProfileforHorizon Garage Doors

    Garage Door Repair

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    1801 Piedmont Ave NE, Atlanta, GA 30324-5214
    BBB File Opened:
    2/15/2019
    Additional Contact Information

    Email Addresses

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/08/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    Beware of doing business with this company! They have virtually no online presence, which in and of itself, should be a red flag. The few reviews, they do have, are ALL negative. On May 25th, I paid $250 dollars, for them to come out and install a garage door opener, that I had purchased. After installing the door opener, the technician says "if there are any issues, call me, and I will come back out to fix it". Within two days, the door would open, but when trying to close it, often times, it would take multiple attempts to go all the way down and close. On May 27th, the Friday before memorial day, I called Horizon. Receptionist passes my info on to service tech. I don't hear anything back, after a few days. I think its because of the holiday. I wait a few days and give them another call (on June 7th). I leave a message. A bit later, service tech calls me back (at 12:17pm), he says he can make it over to my house at 4pm. 4pm comes and he never shows. At this point, I already see where this is going. I wait a few more days, to see if he will call me back, to reschedule. He does not call me to reschedule. I call again on June 11th and leave a message (at 4:54pm). He never returns my message. Now I am trying to figure out how to have my issue addressed, after dealing with a company, and a service tech, that don't stand by their word or their work. Also, after looking at the receipt, Hero Garage Doors ( which has a 706 area code) is the one on the receipt. I would be VERY cautious using them, as well, as they have to be subcontracted by Horizon Garage Doors. Beware of doing business with either company.

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Divina G

    1 star

    07/19/2024

    I asked to give me estimate for the job he said he had to measure it to do that next thing I know he already disconnected the parts and keep working on it and I still insisted to tell me how much it will cost me but never give it to me. He is a talker not related to the work he is doing. By the time he was done and he finally told me the bill I was shocked as how much it costed me it was higher than the earlier estimate I got from a different company. Dont let them in your garage before they give you the estimates. Im still pretty upset about the whole thing.

    Local BBB

    BBB Atlanta & NE Georgia

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