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Business Profile

General Services

Pamper My Pet Grooming

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/04/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I brought my dog Dior to this groomer on 11/30/22 because my other groomer was booked out for a month. Dior is the calmest dog ever. I picked Dior up from the groomers and on the way home I realized he had blood on his forehead and he would not stop whining/crying. It looked like a transfer print so I tried to locate the wound. I saw his ear had a cut on it. I also realized Dior couldnt walk even 2 steps without crying or biting his tail/private area/foot. As the night went on, **** started feeling worse so I scheduled a vet appointment first thing in the morning. Upon arriving to the vet, I was told he had a bacterial infection, his ears were red and inflamed, and his **** glands were full. I paid for a full groom which includes **** glands, nail trim, full cut, and a wash. I was prescribed antibiotics for Dior and called this groomer as soon as I got home. ****** (owner) answered the phone and after I told her about **** and demanded answers, instead of apologizing and being professional, ****** argued me up and down. She told me *** was the one who groomed **** and kept trying to tell me **** gave himself a bacterial infection from his saliva or elsewhere. I informed her I paid for a full groom and didnt receive half of the services. Instead, I paid $100 because he was apparently very matted and paid $300 in vet bills for an infection that was caused from THEIR grooming salon. After about 20 minutes of going back and forth with no resolution, I informed ************** would never be returning and will be going the legal route. ****** later texted me asking for pictures of **** and the vet bill which I sent her and 2 days later, still no response. I had a flight scheduled to ********* for 12/3/22 which I could no longer attend due to Dior not being able to go to a doggie hotel because of his bacterial infection.

    Business Response

    Date: 12/19/2022

    Please see attached*

Pamper My Pet Grooming is NOT a BBB Accredited Business.

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