Business ProfileforBreezeway Heating & Air, Inc.

On May 19, they installed a full **** system in my home and tested the heater briefly and were preparing to leave. My husband insisted on testing the air conditioning so they tested the air conditioning for a few minutes to confirm that it was blowing cold air and left right afterwards. On May 20 at 8 am, we discovered that the condensate pump had been running continuously and the pump was so hot, so my husband separated it from the **** system for safety reasons and unplugged it. While awaiting a response to our service request, we found that the technician had mistakenly connected the humidifier hose to the drain hose location of the pump. Given that our **** system is situated adjacent to the washer and dryer in the laundry room, it is clear that the **** drain hose should be connected to the same drain lines as the washer and dryer, meaning the drain hose should originate from the backside of the washer. It appears that the installer must have erroneously assumed that the drain hose was a humidifier hose originating from the ceiling, leading them to connect the humidifier hose to the pump. As the weather grew hotter, we needed to use the air conditioning. When my husband attempted to disconnect the misplaced humidifier hose from the pump, he inadvertently broke a component. When the technician arrived at our home with a replacement condensate pump, we explained our findings to him. However, he asserted that his colleague had executed the installation correctly and insisted that the pump was defective. Nevertheless, he contacted his colleague who installed the pump in my presence, and I overheard the technician asking his colleague if he had indeed connected the hose properly, to which his colleague said yes. We specifically expressed concerns about the uphill flow of water if the humidifier hose were indeed the drain hose. He simply attributed the issue to a clogged drain hose (which was actually the humidifier hose) and offered to clean it and check that it functions properly once it was thoroughly cleaned. He suggested cutting out the humidifier hose. Believing this hose to be the drain hose, we requested that he leave it untouched. He cleaned a clogged drain hose and attempted to operate the pump, but it did not work. I explained to him that we have lived in this house for over three years and we had used the air conditioning regularly before replacing it, so the drain hose should not be clogged up with dust and ***** However, since we did not use the humidifier, the humidifier hose could be clogged up. He said my assumption made sense and he called his colleague in front of us. His colleague, who installed the full ****, did confess that he might mistakenly have connected the wrong hose to the pump. After the phone call the technician noted that he never worked inside the house on May 19 and that he only worked on the outside A/C unit. The visiting technician apologized for this inconvenient incident. He simply connected the drain hose to the pump, filled the pump with water and allowed the pump to empty. He also put the humidifier hose into an empty water bottle. The whole procedure took less than five minutes. However, I received a $440 bill from the property manager on June 2rd.The property management company, Evernest, has been unhelpful in addressing the matter. Despite initially assuring me that they would investigate the issue, they failed to provide any updates until I followed up on June 22, only to be instructed to pay the bill. On June 26, I emailed Breezeway Heating & Air requesting clarification regarding their knowledge of the situation. ****** from the vendor advised me to contact my property management company for the information. Since my property ****************** did not provide any details, on June 27. I emailed them and informed them that I was willing to pay the ProSelect Condensate Pump (Model: PSCPV220WS) for prices ranging from $50 to $111.36. On June 29, I am still waiting for a response.