Business ProfileforEstes Services - Estes Heating and Air

On April 12 HVAC tech visited my condo for spring maintenance visit. Tech called me since I live out of town as this is my rental. He said that my unit was not cooling. He said my options were they could do electronic leak search, a manual search ranging from $157 To 459, the cost of fixing the leak if one is found, purchasing a new unit, or adding refrigerant and a leak freeze, which would be $600 with my discount. I mentioned to tech that I will not be buying a new HVAC as my unit was only seven years old and had had it maintained twice a year since. Being an out-of-town landlord is difficult to argue or know if this was needed so I opted for the adding refrigerant/leak freeze even though I did think that was very expensive. I received an invoice with a picture attached showing tech had written on my outdoor unit in large black marker: Leak Freeze 4/12/2024. As I had never seen any tech write on my outdoor unit like this, I called the company and complained and on April 18 they sent a tech out to remove the writing. The invoice indicates he was there about 18 minutes where he removed the writing, and I guess painted over it, however the invoice he sent me with a picture of their fix on it you can still see the area where the writing had once been and was now painted over. I called to complain and ops manager told me there was nothing more they could do for me at this point and they consider this issue resolved. I told him I was not happy with their fix and that I did not pay over $600 plus cost of monthly fee for now having this problem of my outdoor unit having being written on in large black permanent marker and their trying to fix it, which in my opinion still looks horrible since outdoor unit does not look like it did prior to tech writing on it although the writing is removed because you can see the area where it was painted over.