Business ProfileforPV Heating & Air

My furnace was replaced by PV Heating & Air on February 1, 2023. Now that Spring is here, I have noticed that my ** unit is no longer working. I have not had any ** issues until after PV Heating & Air serviced my home. I have tried to resolve the issue with the contractor via email and phone. However, they have clearly stated that they are not taking any responsibility. Their stance is that the ** unit is no longer working due to its age. My stance is that old or not, the unit had been working very well without any issues, until the handling of the unit which could be the probable cause of a leakage. During the initial inspection and conversation, no issues were ever brought to my attention. The agent who performed the inspection was most focused on his salesmanship. Inaccurate and blatant lies are in the notes that were provided to me. It is apparent that the contractor is blaming the age of the ** system rather than being able to effectively prove that the system was not working prior to being handled. Just because something is old does not mean that it does not work. The contractor is attempting to use age as a "pre-existing" issue, "the unit could break at any time". However, the time did not occur until post-contractor. I am a 65-year-old senior. While I am grateful for the grant ******* designed to assist low-income seniors such as myself and others, I am concerned that this contractor is taking advantage of the *******'s recipients by practicing unfair and unethical methods in order to boost their sales. Whether the ** unit was damaged intentionally or unintentionally by the contractor, the contractor refuses to take any responsibility. The contractor was commissioned to replace a furnace. However, they are also in the business of repairing/replacing ** units. I do not find it coincidental that my ** unit just happened to stop working post-contractor. Needless to say, the contractor is willing to make repairs at a cost of $1,555 or recommendation of replacing the entire unit (no quote provided). No doubt this would boost their sales revenue. I am fed up with the fix this, break that scams. I am left without ** during hot Georgia weather.Thank you very much for your consideration in this matter. Any assistance that you can provide will be appreciated. Please feel free to contact me should you have any questions or concerns regarding this matter.