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Business Profile

Holding Company

Patientco

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Holding Company.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/22/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I saw Dr. ****** at the ********************** of Georgia on 1/24/2023. Patientco filed the visit incorrectly. ***** ***resentatives confirmed that it was filed with the doctors name instead of the facility. Patientco did not recognize this bill was not paid until a year afterwards. I did not know it was filed incorrectly and unpaid and received no bill from Patientco until over a year later on 1/26/2024. I contacted the billing company and ***** many times trying to work this out. I spoke to a Patientco *** in May 2024 and she said she was working on it. Then, they sent me to a ****** collection agency in September 2024. I should not have my credit dinged or owe the bill when it was their error.

  • Initial Complaint

    Date:05/15/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Patientco Billing Date of service Oct.23, 2023. From Jan. 2024 to current May 2024, I continue to receive what I deemed as threating/harassment billing from Patientco, a billing/collection agency for Physicians who are members of the NorthSide **************** Per Patientco, they state they are collecting on behalf of ************* from ENT (Ear Nose Throat) *************************************************************. Since Jan.2024, I have been transferred back and forward between Patientco, the Drs business office and my insurance company BCBS Anthem. My insurance company states the bill has been paid but Patientco states it has not and continues to send me a bill each month. I finally was told by someone who works in the medical field to contact the office and ask for the Office Manager. May 1st, 2024, I contacted the Office Manager who contacted the Office Billing Manager to review. The Office Manager called back, they reviewed the account and saw what the issue is and stated I dont owe the bill and will contact Patientco to resolve it. Due to no response from the business office as of May 15th I contacted Patientco who states the bill is still outstanding. I have talked with 12 different people to resolve this issue from Jan. 2024 to today May 15th, 2024. I would like this issue resolved once and for all. I will pursue whatever legal action is required to stop the Harassment of this billing agency to ensure nothing negative is applied to my crediting rating. I would appreciate whatever help you could provide in resolving this issue. Thanking you in advance,

  • Initial Complaint

    Date:05/01/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have two outstanding charges from doctors in *******, *******. The doctors office and its billing company, Patientco, have not submitted these charges for reimbursementdespite asking them to do so. I lost count of how many times I asked them too many. They say they will resubmit them. But nothing happens. Im tired of calling them over and over again. Will someone please resubmit these charges? In the meantime, please **** these charges as NOT ACTIVE so they will not be billed to me or sent to a collection agency. This is another request Ive made to no avail.

  • Initial Complaint

    Date:02/07/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received an email stating I had an invoice to pay for Northside. I logged into my PatientCo account as that is who Northside uses and noticed I all of a sudden had a total charge owed of $75 across 3 different providers. I knew that was not accurate so I did some digging. They showed I owed them $25 for each provider, but I knew I had only been to 1 of the 3 providers within the last 90 days. Within those 90 days, my balance on my account went from me owing them money, to them owing me money, to $0, and now $75. I then reached out to PatientCo in regards to all of the balance shifting and why it shows I have a balance of $75 when it should only be $25. This is their exact statement:We are a billing office for the physicians at ******************* All the practices you go to are under an umbrella within your N16 account number. Unfortunately, the ********** portal will show you owe the same amount to all the practices you are tied to; however, that is not the case. Once payment has been made, all practices will show a zero balance within a week.If someone is not paying attention to their invoices, they will end up paying money that is not actually owed or someone will end up having past due balances due to PatientCo not showing the correct information and expects the customer to know exactly what they owe. Its hard to know what you owe when you think it is one thing but your account shows something else. If someone does receive invoices from say each of the 3 providers, wouldnt that show up as duplicates on each of the providers making someone think they owe the total amount and not a certain amount to each provider?

  • Initial Complaint

    Date:02/15/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In Sept, 2022, PatientCo sent a bill of $227.68. After further review, I determined the doctor filed the claim twice on the same Office Visit (OV). My first OV to *************** was on 4/19/22 for the full amount of $843 and I paid a Copay of $125. It was filed with the insurance ** on 4/24 and the claim was paid. Later two other claims were filed by the doctor for the same date of service. One on 7/15 for $336 and the other on 7/19 for $507 totaling $843. The 2nd claim was denied since it was filed twice. I had called PatientCo on several occasions. On 10/28/22, I spoke to ****** that was very helpful. He had agreed the claim was filed twice and I didn't owe for this statement. He requested I fax the information to their ************ and it would be taken care of. Which I did at that time. Once again, I received the same statement in Dec, 2022. On 12/13/22, I spoke to ******. Once again, she agreed the claim was filed twice and I didn't owe for this statement. Once again, I faxed the information along with the *** to their ************. In Feb, 2023, I received the same statement and spoke to ********, she told me they tried to call in Dec and that they were turning me over to **llections. I had several office visits with *************** and may owe on another statement, but would like to get this cleared up before my credit gets jeopardized by them turning it over to a credit ***** Thank you.

  • Initial Complaint

    Date:12/13/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My latest bill had a due date of 11/29/22. I paid in full on the Patientco portal on 11/29/22. My balance is zero on the Patientco portal. I was informed on 12/9/22 that the bill was sent to a collections agency called ************************************************. It appears that after I paid in full, and with my account balance at zero, that Patientco is trying to get me to pay again. I've attached the bill, the notice from ********************* as well as snippets from the online portal showing the updates to my account balance.

  • Initial Complaint

    Date:11/08/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has billed us incorrectly four times now. We have contacted them twice over the issue and have been told it will be corrected and a new bill will be sent out but we continue to get inaccurate bills. They continue to bill us for self pay rates when we have insurance. They have been unwilling or too incompetent to get their billing system working to bill our insurance company before sending us a bill.

  • Initial Complaint

    Date:06/09/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I submitted a check to Patientco for the amount of $151.93 for payment of a hospital ****. When I checked my account, I discovered that they withdrew $439.69 instead, causing an overdraft fee for that amount along with each transaction I had pending after that. When I contacted them, they said that they had submitted the wrong amount, that she can see the amount the check actually was, and that they would investigate the matter.

    Business Response

    Date: 06/14/2022

    Thank you for reaching out, and we're very sorry that you have had a poor billing experience. To provide some context, Patientco provides a software platform and payment processing services on behalf of healthcare providers for patients to access and pay their bills. Upon investigating your inquiry, it was discovered that this overdraft was due to an error made by **************************************. They have already initiated the refund process for the overdrawn amounts, which should be completed within the next 5 business days. As for compensation for the overdraft fees, we recommend working directly with the health system to come to agreement on any additional amounts due. Again, we apologize for the inconvenience this has caused, and we will coordinate with your medical provider to the extent needed to ensure resolution. 

    Thank you

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