ComplaintsforBeazer Homes Corporation

• Initial Complaint

  06/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We loved this home. It was everything we wanted. We had a discussion with ******* at their **************** location about the gas fireplace and our hesitation going to gas from wood burning. There is a gas fireplace in the model and also online. We selected the STRUCTURAL upgrade for a fireplace and paid a $5,000 ******* money deposit. Nothing was ever said to us about it being an electric fireplace until the builder meeting. Once we found out, we canceled our contract and requested our ******* money back. ******* denied ever saying that it was a gas fireplace and said they wouldnt give us our ******* money back. We were discouraged to find out they would not take ownership of their error as there are certainly some deceptive trade practices here that should be looked into. Over a month later, we finally received the document to cancel the contract. It was also filled with untruths. The reason for our cancelation was untrue saying simply changed mind and then it noted we didnt ask for a refund of our ******* money. Neither of which are true. Be very careful and read every last line of any contract Beazer gives you. They will ask you to sign untrue documents and advertise/sell you on features they dont actually provide. Not sure if this is just a bad agent or if this is really how Beazer conducts business. There are too many other great builders out there to deal with one with such sketchy practices.

  

  Business response

  07/01/2024

  The Beazer ******* Team has reviewed the buyer's submission, and we understand that the electric fireplace may not be the preferred option for the buyer. Our findings show that Addendum A (Pricing and Options / Upgrades Addendum) of the sales contract lists a "FireplaceElectric 36 inch." Both buyers have acknowledged and initialed this page of the sales contract. Therefore, after careful consideration, it has been determined that the deposit will not be refunded.
  
   

• Initial Complaint

  06/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We purchased the home in Traditions at **********. The grass and grading in the rear has been a day one problem. The attachment will show the problem over time. I have several emails as well where one group pushed the issue to another group, and nothing was done. We have repeatedly asked for remediation and the Beazer company has been unresponsive.

  

  Business response

  06/28/2024

  Thank you for providing us with the complaint. Our local customer care team will be inspecting the yard and will keep the homeowner informed if there is any necessary action to be taken.

• Initial Complaint

  06/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been dealing with the poor workmanship of my house since it was built in 2015. From diseased trees to cheap materials and an improperly installed roof that has been leaking since forever.

  

  Business response

  06/27/2024

  Beazer Homes Houston has communicated with the homeowner that their current roof leak is not covered under warranty and seems to have been ongoing for some time. The homeowner reported a roof leak in the same area in April 2020, and at that time, they were notified that the roof was out of warranty. During our interactions with the homeowner, they confirmed that they had not performed any maintenance or recommended roof inspection since purchasing the home in 2015. Additionally, Beazer Homes Houston reviewed the homeowner's concerns about a kitchen drawer coming off track and easily damaging baseboards. The home closed in 2015, and these items are covered only within the first year.

• Initial Complaint

  05/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I've been having issues with the unlevel tiles throughout my new build home. The lippage and sharp corners of the faulty tiles looks and feels awful and I have been assured that they would get corrected after several inspections with a gentleman named ******. During the first inspection, I have been assured the tiles that I had a problem with, would be replaced. After several months of trying to get this project completed, Homesite services sends out ****** again for the same exact inspection, except this time, almost all my concerns are neglected and brushed off as "within industry standards." I am very perplexed as to why all of a sudden the difference in inspection outcomes! Additionally, I have no idea why a second inspection is done over the same exact tiles in the first place. Things did not add up. Homesite services has refused to replace the tiles they previously agreed to replace. I am now living almost a year and half with the same battle going. Due to my confusion in the difference in inspections, I go out of my way to pay a third party to re-inspect the tiles. Spartan Home Inspectors inspected my floors to confirm my suspicion with the inconsistencies of the 2 inspections. Several areas ****** was trying to brush off were indeed beyond ANSI standards. Feel free to reference the report, it has pictures included of the unlevel spots/protruding corners that are in fact beyond industry standards. Spartan Home Inspectors suspect that the tile was installed without the use of leveling equipment to prevent my issues. This is a brand new home but feels otherwise. I just want the floor that I walk on daily to feel right as a new home should feel. Additionally, I was promised it would get corrected during the first inspection. I know ****** with homesite services wants to do as minimal repairs as possible to save money and thats understandable. But they should be doing a better quality job of installing these tile floors in the first place to avoid these issues.

  

  Business response

  06/05/2024

  We appreciate the opportunity of looking into the issues listed in the review. The Beazer team in ********** has reached out to the homeowner to meet and inspect their concerns.

• Initial Complaint

  05/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We purchased a home from Beazer in ******, ** and closed escrow in September 2022. As with all new homes there is an understandable punch list that should be completed in a reasonable amount of time. 19 months later we are still waiting. We have holes in our floors (they tried 3 times to replace the boards but due to manufacturer defect were unable to do so), separation between ceilings and walls (this also was repaired once and then painted with paint that does not match so about 90% of wall ceiling connection looks like it was primed). These are the two major concerns at this time. We have had numerous email, text and phone conversations with many Beazer representatives promising to address these situations and others. Employees have come and gone promising to make things right and they never do. I still have drainage issues, a dishwasher that smells like it is not plumbed properly, meters that rise above ground level that have already caused a tripping hazard to kids playing down the street. Beazer claims that their homes are built energy efficient yet I can see daylight through my back door. Our home looks like it was built with used materials and the list is too long to itemize. They did offer to replace all the flooring but we would have to remove everything, store it during the process and move it all back in at our expense. At 65 yrs of age and going through radiation treatment that was not an option for us so they offered to buy us out taking labor, materials, storage into account but what the offered didnt even match what we paid for the upgrade alone. That offer was made last year and they have not addressed it since. The cracking and painting repair was done in November of last year and every conversation weve had with them since is they are aware and trying to find someone to do the work. This was supposed to be our forever home but between the shoddy work, broken promises, failure to meet obligations and reasonable timeframes it has been bad.

  

  Business response

  05/10/2024

  Beazer Homes ******** has reviewed the homeowners submission, and we understand that replacing the flooring may not be the preferred option for the homeowner. We have worked with the flooring manufacturer to offer a payout for the flooring. Additionally, Beazer has offered additional funds over the manufacturers' amount to offset additional costs; this offer is still available to the homeowner. For the painting repairs, we know situations arise for rescheduling and work with our partners to accommodate homeowners' scheduling needs. Beazer would like to offer the homeowner funds to select a painter of their choice and to have a paint color match to produce a favorable outcome. Regarding the homeowner's concerns related to drainage, the area of concern is designed to have utilities between the properties. Beazer Homes and the landscaper have confirmed there are no deficiencies or standing water in the area. Beazer shared this information with the homeowner and recommended that she contact her HOA to spruce up the area as Beazer will not take any action. Additionally, the water meter has been placed and set accordingly and has no deficiencies; Beazer will not take any action.Lastly, the daylight coming through the back door is homeowner maintenance;Beazer will not take any action. Our Beazer Homes ******** **** would be happy to follow up with the homeowner on the flooring and paint offers.

  Customer response

  05/15/2024

  I am not sure if you received my previous statement or not but I am submitting photos of our home as it is today. This is reflective of many walls throughout. It will require more than just paint. 

  

  Business response

  05/23/2024

  Beazer Homes ******** has reviewed the additional comments.The offer of funds for paint includes drywall repairs needed. To expedite this process, our Beazer Homes ******** **** would be happy to follow up with the homeowner on the offer and answer any questions.
  

• Initial Complaint

  04/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased home in 2019. ****** in one area of home was melted. Beazer acknowledged and provided a letter stating they would fix it. They never came back and we went for 2-3 years back and forth up the chain of command and finally they get new windows for neighbors home that was supposed to correct the problem and replaced the siding. The new siding melted again. Now Beazer says there is nothing they can do because the homeowner next door will not let them make any other changes with their windows which are causing the problem. We have no resolution and have not been able to get anything done. If the neighbors windows are the problem and it cannot be fixed we want Beazer to re-brick the entire house if that is the only way to fix the issue.

  

  Business response

  04/18/2024

  Thank you for providing us with the complaint. The issues raised by this homeowner are being addressed as part of an ongoing litigation filed by the *** for the community. As a matter of policy, Beazer does not comment on ongoing litigation.

  Customer response

  04/18/2024

   
  Complaint: 21570942
  
  I am rejecting this response because:

  We are aware of litigation on behalf of owners of townhomes in the development since the *** maintains the exterior of those properties but the subject property is a single family home and not a part of any litigation.
  
  Sincerely,
  
  *******************************

  

  Business response

  04/29/2024

  We again appreciate you providing us with the complaint. However, as previously advised, the issues raised by this homeowner are being addressed as part of an ongoing litigation filed by the *** for the community. As a matter of policy, Beazer does not comment on ongoing litigation.

  Customer response

  04/29/2024

   
  Complaint: 21570942
  
  I am rejecting this response because:

  This complaint involves a single family home.  Again, the lawsuit only includes the townhomes in the development.  I've tried to attached the email from the *** that confirms the lawsuit is only for townhomes.  The owner's of single family homes in the development are not represented in the lawsuit, they are responsible for getting the issue resolved outside of the lawsuit.  
  
  Sincerely,
  
  *******************************

  Customer response

  05/03/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID .********, , and find that Mediation is necessary.

  Regards,

  *******************************

• Initial Complaint

  04/03/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am writing in response to how Beazer handles business and their lack of communication all the way to the ** of Sales. If you are looking to buy a house with Beazer, make sure you keep tabs of everything. People in hire *** are so new to the company that they don't care of the structure of their homes. We have pointed out so many flaws with the home that we wanted to buy and other flaws with other neighbors homes, that we asked to cancel contract and they gave us the run around and not once did they ask, about the structure of the home. They didn't care to ask about our concerns. The House flooded twice and I asked to see the report stating that they were going to replace the baseboards and all the spray foam. I was told I can see the report, but I have to pay for inspection to see the report first, like it was our fault that the house flooded twice. We sent out a letter of cancelling to ** of Sales and I asked to have a meeting to resolve this issue and was told the sales manager never told her that i wanted a meeting. Where is the communication? I wish i had looked at the BBB before going into contract and wasting our hard earned money on a Beazer home. We Wanted to live in the neighborhood because of family and friends, but because of how Beazer treated us, we were left with no home and no money. Messaged ** of sales on March 26 and never got a response, but received a notice to close on April 3 and stated never received a response Finally the ** of sales responded. Why did it take so long to respond and ask about our concerns? She didn't ask she just said "Unfortunately, your reasons to cancel do not change the terms of the purchase agreement".The terms for us is the structure of the home itself.

  

  Business response

  04/10/2024

  Beazer Homes *********** has reviewed the homebuyers concerns and the signed purchase agreement, which found that all contractual obligations were adhered to. In a good faith effort to help address the homebuyers concerns, Beazer Homes offered to pay for a Home Inspection. Therefore, after careful consideration, it has been determined that the deposit will be retained. Our VP of Sales has reached out and reviewed the decision with the homebuyer directly.

  Customer response

  04/10/2024

   
  Complaint: 21526884
  
  I am rejecting this response because: Not once have I seen anything in writing stating that Beazer will pay for inspection. I was told I would have to pay for inspection in order to see the report and not once have they addressed in writing about the missing gasket in the home.  
  Sincerely,
  
  ***************************

  

  Business response

  04/19/2024

  Beazer Homes *********** leadership team provided reassurance to the buyers via email, on 3/25/2024 affirming their commitment to address any concerns regarding the home or loan to continue with the purchase of the home.  The buyer declined to engage in phone conversations with the construction director despite leaving several voicemails. After further review, Beazer Homes stands by the decision that the deposit will not be refunded per the contract.

  Customer response

  04/19/2024

   
  Complaint: 21526884
  
  I am rejecting this response because: I messaged the sales Manager of Beazer which is ************************* and was told she couldn't do anything about the deposit, so i ended up calling Corporate and getting ******************** name. I was tired of going back and forth with people that couldn't get me a straight answer. I told **************** that I wanted to have a meeting with ****************. **************** said she never got the message about wanted a meeting, well I am still waiting for that meeting instead of getting shuffled around from one person to another in the Beazer Company. My husband talked to the ************************* on the phone and with ************** and **************** was not professional with him on the phone and ************** didn't really have a response, so no i didn't want to talk to either one of them. 

  That is why i went to Corporate and talked to ********* at corporate and she asked me "Do you still want to talk to **************** even if you cancel contract, I told her yes because I want to explain everything to her. I wanted her to know what is happening with the company and the leadership that is under her. I didn't hear anything from ************** until I said i wanted to see the report of what they did to the house and then they still told me i had to pay to see the report. 

  I ended up getting Bells Palsy because of the stress that Beazer put my family thru. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  03/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  New build home purchased, we elected hardwood floors and Southwestern floors installed my floors and during that 1 year warrant that Beazer home offers they had to do several floor injections, upon my 11 month inspection the edge heads to my floorboards were not coming up and now they are. The floor boards are pushing up against each other and the director of Southwestern floors will not take ownership and Beazer homes is not take ownership either. The 3rd party floor inspector from Mohawk, manufacture who provided the floors made and report and that report has vanished.

  

  Business response

  03/29/2024

  Beazer Homes ****** has conducted an in-depth review of the homeowner's concerns. The customer care manager requested an inspection of the flooring be completed by the installation vendor and manufacturer. Subsequently, the reports have concluded that there was no installation or product failure. The installation vendor and manufactures findings have been reviewed with the homeowner and a copy of the reports provided for their reference. Based on the findings of the reports, it has been determined that no further action will be taken.

• Initial Complaint

  03/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We purchased our home Jan of 2023. We had nothing but problems with the builder during the build pushing out closing date multiple times. There was a lot of work not properly done during the build to include a leak which was not monitored resulting in mold. The company did handle the repairs during the build but as we pointed out things in our closing we were told **** issues you find with blue tape and they will be handled during the 1 year inspection. We have surpassed our 1 year **** and have items ****ed as directed and nothing getting resolved. When they came out for the 1yr they sent an email of the issues we noted and their actions they will take. They noted they would repair the window. I was recently told to get a window fixed I have to call and get estimates for repair and send the estimate to Beazer to pay. Against my better judgement, I did that and got the quote. When I sent the quote to Beazer I was told to pay for the repairs and submit the receipts for reimbursement. I do not trust Beazer will reimburse me as they have not kept up on any of their word and this exchange was through a text message. I have tile in the bathroom they has no grout underneath that is hallow. My kitchen flooring was cut short and have half inch gap between the laminate planks. Flooring contractor come out for a quote and then Beazer tells me that they do not feel comfortable replacing the flooring because it was fine during closing. The whole point of the 1 year warranty was to correct things as they come up and as the house settles. They say they will fix nail pops as they appear during the 1st year but the walls were fine when we closed. That response is wrong. We also have cracks and nail pops that we were told to ****. When they patched issues with the drywall during the build they used different paint so we have spots of different paint all through the house and have been told they would repaint the walls now being told they arent sure what they will do.

  

  Business response

  03/28/2024

  Beazer Homes ******** has conducted a thorough review of the concerns presented by the homeowner. The customer care manager of ******************** ******** has made contact with the homeowner and is presently working towards addressing these matters as appropriate.

  Customer response

  03/28/2024

   
  Complaint: 21474630
  
  I am rejecting this response because:
  

  Since filing my complaint I have received an email from the flooring company to start repairs on the flooring 4/8-4/9. I have left a message with the Customer ************* with ********************** Corporate on 3/25 and was told ****** would call me back with in 48hrs.  I have not heard back from anyone.  They have not contacted me about resolving the window and drywall/paint pending repairs  

  
  Sincerely,
  
  *********. ********

  

  Business response

  04/03/2024

  The corporate customer advocate for ******************** ******** has reached out to further discuss the matters with the homeowner directly. As discussed, the customer advocate will work with the local leadership team to help address the concerns presented. The homeowner will be contacted directly to review any determinations and next steps.

  Customer response

  04/09/2024

   
  Complaint: 21474630
  
  I am rejecting this response because:

  The company had gotten the flooring issues handled this week but have not heard any response regarding the drywall, paint or window. 
  
  Sincerely,
  
  *********. ********

  

  Business response

  04/15/2024

  The corporate customer advocate for ******************** ******** has initiated contact with the homeowner. The customer advocate has extended a settlement offer for the window as well as for the drywall and paint. In a further demonstration of goodwill, the customer advocate commits to maintaining regular communication with the homeowner until it is delivered.

• Initial Complaint

  02/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We purchased a home from Beazer in 2022. There are some glowing problems with workmanship/safety and customer service.This is not our full time home, so the first time we attempted to use our furnance 1/2023 it didn't provide heat, the furnance would run, but no heat. We called Beazer warranty and ***** a company representative came and confirmed it wasn't producing heat. He contated **************** who installed our unit. The **** tech came and stated everything looked good and we persisted it clearly wasn't working, he went in the attic to confirm the vents were all connected, etc. When he came down he stated 1/2 of the attic was missing insulation and he felt that was the problem. I called ***** while the **** was at our home and he said he would have to confirm. Again although we knew missing insulation is a problem, it didn't speak to why no heat was coming from the furnance. The tech checked the furnace again and that is when he found a crack in the pipe. He told us we couldn't use the furnance because it would put carbon monoxide in our home and how lucky we were that the safety swich worked not allowing this.In July the unit malfunctioned again this time the air conditioning part of the unit and our home was 85 degrees. Two major failures and a cracked pipe on a furnace that was 15 months old, I didn't feel safe using Beazer's **** company so I called a local **** company to assess the problem. They needed to replace the evap coil, clean the unit for oil splattered within the system, replace the filter dryer, add 7.5 lbs added of 410A and repressurized the unit. This work was not covered under warranty by the manufactuer because the installer or Beazer removed the warranty tag and used an unapproved part. I still haven't been reimbursed by Beazer and ******************* from Beazer is stating they will only pay for the part, not the labor. He said he told me but that is not true. Beazer isn't taking any responsibility for this.

  

  Business response

  03/04/2024

  Beazer Homes has reviewed the claim and found that the consumer contacted a 3rd party HVAC trade for repairs instead of contacting us. Our **************** Warranty states You must give us, our employees, agents, subcontractors or insurers reasonable help in investigating, monitoring or correcting deficiencies.  Help includes, but is not limited to, granting us access to your home. If you fail to help us, we will have no obligation to repair, replace or pay you for deficiencies. As a courtesy, Beazer Homes agreed to pay $945 for the parts only and this information was relayed to the consumer and 3rd party on 8/15/2023. Beazer Homes will take no further action regarding the consumers additional reimbursement request.  If they would like to pursue further, the homeowner can contact ***************************** Corporation

  Customer response

  03/04/2024

   
  Complaint: 21348777
  
  I am rejecting this response because:

  Beazer or ***** (HVAC company, Beazer hired) either removed the warranty tag or used an after market part, in what was supposed to be a brand new furnace/air conditioning unit for my new home.  Why would a professional and reliable business do that?   As a consumer if you feel a company has not provided quaility workmanship which actually put my family at great risk, why I would be forced to use them.  I used ***** their installer and warranty company when the furnance didn't work the first time it was used.   The tech said everything looked good with the furnance and he felt our lack of heat was because half of our attic was missing insulation.  Although the missing insulation was a problem, it wouldn't cause the furnace not to provide heat.  At our insistance he rechecked the furnance and on closer inspection found the cracked pipe.  The tech told us we couldn't use our furnance until repaired, because it would fill our home with carbon monoxide.   Now a few months later we have no air conditioning, and we went almost two months without air conditioning.  I had lost all confidence in *****, so I called an independent company to access our unit.   

  Beazer represenative ******************* was not responsive in a timely manner, which required me to involve ********* the consumer advocate.  During this time we had no air conditioning in SC during the summer.  

  In the attachment marked 8/17/23 at 2:04pm it states *** will reimburse for the cost; it doesn't state for the part only.  I took that to mean we would be reimbursed for our expense to repair our unit to fully functioning.   

  
  Sincerely,
  
  ***********************

  

  Business response

  03/12/2024

  Beazer Homes has thoroughly reviewed the homeowners feedback and conducted supplementary research. Our findings show that the issue was reported after expiration of the homes limited warranty period. The home closed in March of 2022, and the homeowner notified us of the 3rd party **** technicians diagnosis in August of 2023. According to the terms outlined in the **************** Warranty, the diagnosis provided for the **** concerns fell outside of the warranty coverage. However, upon notification, as a gesture of goodwill, Beazer Homes ********** offered to cover a portion of the cost which correlates to the manufacturers warranty coverage, if a claim had been properly filed. A manufacturers claim is to be handled between a homeowner and the manufacturer directly. Coverage extends assistance for specified parts only, attributing to the discrepancy between the reimbursement offer and total cost. The agreed upon reimbursement offer of $945 has since been duly processed, and we consider the matter resolved. - Beazer Homes

  Customer response

  03/12/2024

   
  Complaint: 21348777
  
  I am rejecting this response because: the response is unacceptable as the builder takes no responsibility for their poor quality.  I will continue my pursuit to hold Beazer responsible for the poor quality product they installed in my home and the bad install. They still haven't acknowledged why the manufacturer warranty markings were not present on my furnance as the manufacturer advised they should be, or why the installer they hired installed it with a cracked pipe, or why the soldering was so poor.  All these things happened during the 1 year warranty period, although I've never heard of a furnance/air conditioning unit only being warranteed for a year.  

  
  Sincerely,
  
  ***********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩