ComplaintsforBeazer Homes Corporation

• Initial Complaint

  04/03/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am writing in response to how Beazer handles business and their lack of communication all the way to the ** of Sales. If you are looking to buy a house with Beazer, make sure you keep tabs of everything. People in hire *** are so new to the company that they don't care of the structure of their homes. We have pointed out so many flaws with the home that we wanted to buy and other flaws with other neighbors homes, that we asked to cancel contract and they gave us the run around and not once did they ask, about the structure of the home. They didn't care to ask about our concerns. The House flooded twice and I asked to see the report stating that they were going to replace the baseboards and all the spray foam. I was told I can see the report, but I have to pay for inspection to see the report first, like it was our fault that the house flooded twice. We sent out a letter of cancelling to ** of Sales and I asked to have a meeting to resolve this issue and was told the sales manager never told her that i wanted a meeting. Where is the communication? I wish i had looked at the BBB before going into contract and wasting our hard earned money on a Beazer home. We Wanted to live in the neighborhood because of family and friends, but because of how Beazer treated us, we were left with no home and no money. Messaged ** of sales on March 26 and never got a response, but received a notice to close on April 3 and stated never received a response Finally the ** of sales responded. Why did it take so long to respond and ask about our concerns? She didn't ask she just said "Unfortunately, your reasons to cancel do not change the terms of the purchase agreement".The terms for us is the structure of the home itself.

  

  Business response

  04/10/2024

  Beazer Homes *********** has reviewed the homebuyers concerns and the signed purchase agreement, which found that all contractual obligations were adhered to. In a good faith effort to help address the homebuyers concerns, Beazer Homes offered to pay for a Home Inspection. Therefore, after careful consideration, it has been determined that the deposit will be retained. Our VP of Sales has reached out and reviewed the decision with the homebuyer directly.

  Customer response

  04/10/2024

   
  Complaint: 21526884
  
  I am rejecting this response because: Not once have I seen anything in writing stating that Beazer will pay for inspection. I was told I would have to pay for inspection in order to see the report and not once have they addressed in writing about the missing gasket in the home.  
  Sincerely,
  
  ***************************

  

  Business response

  04/19/2024

  Beazer Homes *********** leadership team provided reassurance to the buyers via email, on 3/25/2024 affirming their commitment to address any concerns regarding the home or loan to continue with the purchase of the home.  The buyer declined to engage in phone conversations with the construction director despite leaving several voicemails. After further review, Beazer Homes stands by the decision that the deposit will not be refunded per the contract.

  Customer response

  04/19/2024

   
  Complaint: 21526884
  
  I am rejecting this response because: I messaged the sales Manager of Beazer which is ************************* and was told she couldn't do anything about the deposit, so i ended up calling Corporate and getting ******************** name. I was tired of going back and forth with people that couldn't get me a straight answer. I told **************** that I wanted to have a meeting with ****************. **************** said she never got the message about wanted a meeting, well I am still waiting for that meeting instead of getting shuffled around from one person to another in the Beazer Company. My husband talked to the ************************* on the phone and with ************** and **************** was not professional with him on the phone and ************** didn't really have a response, so no i didn't want to talk to either one of them. 

  That is why i went to Corporate and talked to ********* at corporate and she asked me "Do you still want to talk to **************** even if you cancel contract, I told her yes because I want to explain everything to her. I wanted her to know what is happening with the company and the leadership that is under her. I didn't hear anything from ************** until I said i wanted to see the report of what they did to the house and then they still told me i had to pay to see the report. 

  I ended up getting Bells Palsy because of the stress that Beazer put my family thru. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  03/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  New build home purchased, we elected hardwood floors and Southwestern floors installed my floors and during that 1 year warrant that Beazer home offers they had to do several floor injections, upon my 11 month inspection the edge heads to my floorboards were not coming up and now they are. The floor boards are pushing up against each other and the director of Southwestern floors will not take ownership and Beazer homes is not take ownership either. The 3rd party floor inspector from Mohawk, manufacture who provided the floors made and report and that report has vanished.

  

  Business response

  03/29/2024

  Beazer Homes ****** has conducted an in-depth review of the homeowner's concerns. The customer care manager requested an inspection of the flooring be completed by the installation vendor and manufacturer. Subsequently, the reports have concluded that there was no installation or product failure. The installation vendor and manufactures findings have been reviewed with the homeowner and a copy of the reports provided for their reference. Based on the findings of the reports, it has been determined that no further action will be taken.

• Initial Complaint

  03/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We purchased our home Jan of 2023. We had nothing but problems with the builder during the build pushing out closing date multiple times. There was a lot of work not properly done during the build to include a leak which was not monitored resulting in mold. The company did handle the repairs during the build but as we pointed out things in our closing we were told **** issues you find with blue tape and they will be handled during the 1 year inspection. We have surpassed our 1 year **** and have items ****ed as directed and nothing getting resolved. When they came out for the 1yr they sent an email of the issues we noted and their actions they will take. They noted they would repair the window. I was recently told to get a window fixed I have to call and get estimates for repair and send the estimate to Beazer to pay. Against my better judgement, I did that and got the quote. When I sent the quote to Beazer I was told to pay for the repairs and submit the receipts for reimbursement. I do not trust Beazer will reimburse me as they have not kept up on any of their word and this exchange was through a text message. I have tile in the bathroom they has no grout underneath that is hallow. My kitchen flooring was cut short and have half inch gap between the laminate planks. Flooring contractor come out for a quote and then Beazer tells me that they do not feel comfortable replacing the flooring because it was fine during closing. The whole point of the 1 year warranty was to correct things as they come up and as the house settles. They say they will fix nail pops as they appear during the 1st year but the walls were fine when we closed. That response is wrong. We also have cracks and nail pops that we were told to ****. When they patched issues with the drywall during the build they used different paint so we have spots of different paint all through the house and have been told they would repaint the walls now being told they arent sure what they will do.

  

  Business response

  03/28/2024

  Beazer Homes ******** has conducted a thorough review of the concerns presented by the homeowner. The customer care manager of ******************** ******** has made contact with the homeowner and is presently working towards addressing these matters as appropriate.

  Customer response

  03/28/2024

   
  Complaint: 21474630
  
  I am rejecting this response because:
  

  Since filing my complaint I have received an email from the flooring company to start repairs on the flooring 4/8-4/9. I have left a message with the Customer ************* with ********************** Corporate on 3/25 and was told ****** would call me back with in 48hrs.  I have not heard back from anyone.  They have not contacted me about resolving the window and drywall/paint pending repairs  

  
  Sincerely,
  
  *********. ********

  

  Business response

  04/03/2024

  The corporate customer advocate for ******************** ******** has reached out to further discuss the matters with the homeowner directly. As discussed, the customer advocate will work with the local leadership team to help address the concerns presented. The homeowner will be contacted directly to review any determinations and next steps.

  Customer response

  04/09/2024

   
  Complaint: 21474630
  
  I am rejecting this response because:

  The company had gotten the flooring issues handled this week but have not heard any response regarding the drywall, paint or window. 
  
  Sincerely,
  
  *********. ********

  

  Business response

  04/15/2024

  The corporate customer advocate for ******************** ******** has initiated contact with the homeowner. The customer advocate has extended a settlement offer for the window as well as for the drywall and paint. In a further demonstration of goodwill, the customer advocate commits to maintaining regular communication with the homeowner until it is delivered.

• Initial Complaint

  02/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We purchased a home from Beazer in 2022. There are some glowing problems with workmanship/safety and customer service.This is not our full time home, so the first time we attempted to use our furnance 1/2023 it didn't provide heat, the furnance would run, but no heat. We called Beazer warranty and ***** a company representative came and confirmed it wasn't producing heat. He contated **************** who installed our unit. The **** tech came and stated everything looked good and we persisted it clearly wasn't working, he went in the attic to confirm the vents were all connected, etc. When he came down he stated 1/2 of the attic was missing insulation and he felt that was the problem. I called ***** while the **** was at our home and he said he would have to confirm. Again although we knew missing insulation is a problem, it didn't speak to why no heat was coming from the furnance. The tech checked the furnace again and that is when he found a crack in the pipe. He told us we couldn't use the furnance because it would put carbon monoxide in our home and how lucky we were that the safety swich worked not allowing this.In July the unit malfunctioned again this time the air conditioning part of the unit and our home was 85 degrees. Two major failures and a cracked pipe on a furnace that was 15 months old, I didn't feel safe using Beazer's **** company so I called a local **** company to assess the problem. They needed to replace the evap coil, clean the unit for oil splattered within the system, replace the filter dryer, add 7.5 lbs added of 410A and repressurized the unit. This work was not covered under warranty by the manufactuer because the installer or Beazer removed the warranty tag and used an unapproved part. I still haven't been reimbursed by Beazer and ******************* from Beazer is stating they will only pay for the part, not the labor. He said he told me but that is not true. Beazer isn't taking any responsibility for this.

  

  Business response

  03/04/2024

  Beazer Homes has reviewed the claim and found that the consumer contacted a 3rd party HVAC trade for repairs instead of contacting us. Our **************** Warranty states You must give us, our employees, agents, subcontractors or insurers reasonable help in investigating, monitoring or correcting deficiencies.  Help includes, but is not limited to, granting us access to your home. If you fail to help us, we will have no obligation to repair, replace or pay you for deficiencies. As a courtesy, Beazer Homes agreed to pay $945 for the parts only and this information was relayed to the consumer and 3rd party on 8/15/2023. Beazer Homes will take no further action regarding the consumers additional reimbursement request.  If they would like to pursue further, the homeowner can contact ***************************** Corporation

  Customer response

  03/04/2024

   
  Complaint: 21348777
  
  I am rejecting this response because:

  Beazer or ***** (HVAC company, Beazer hired) either removed the warranty tag or used an after market part, in what was supposed to be a brand new furnace/air conditioning unit for my new home.  Why would a professional and reliable business do that?   As a consumer if you feel a company has not provided quaility workmanship which actually put my family at great risk, why I would be forced to use them.  I used ***** their installer and warranty company when the furnance didn't work the first time it was used.   The tech said everything looked good with the furnance and he felt our lack of heat was because half of our attic was missing insulation.  Although the missing insulation was a problem, it wouldn't cause the furnace not to provide heat.  At our insistance he rechecked the furnance and on closer inspection found the cracked pipe.  The tech told us we couldn't use our furnance until repaired, because it would fill our home with carbon monoxide.   Now a few months later we have no air conditioning, and we went almost two months without air conditioning.  I had lost all confidence in *****, so I called an independent company to access our unit.   

  Beazer represenative ******************* was not responsive in a timely manner, which required me to involve ********* the consumer advocate.  During this time we had no air conditioning in SC during the summer.  

  In the attachment marked 8/17/23 at 2:04pm it states *** will reimburse for the cost; it doesn't state for the part only.  I took that to mean we would be reimbursed for our expense to repair our unit to fully functioning.   

  
  Sincerely,
  
  ***********************

  

  Business response

  03/12/2024

  Beazer Homes has thoroughly reviewed the homeowners feedback and conducted supplementary research. Our findings show that the issue was reported after expiration of the homes limited warranty period. The home closed in March of 2022, and the homeowner notified us of the 3rd party **** technicians diagnosis in August of 2023. According to the terms outlined in the **************** Warranty, the diagnosis provided for the **** concerns fell outside of the warranty coverage. However, upon notification, as a gesture of goodwill, Beazer Homes ********** offered to cover a portion of the cost which correlates to the manufacturers warranty coverage, if a claim had been properly filed. A manufacturers claim is to be handled between a homeowner and the manufacturer directly. Coverage extends assistance for specified parts only, attributing to the discrepancy between the reimbursement offer and total cost. The agreed upon reimbursement offer of $945 has since been duly processed, and we consider the matter resolved. - Beazer Homes

  Customer response

  03/12/2024

   
  Complaint: 21348777
  
  I am rejecting this response because: the response is unacceptable as the builder takes no responsibility for their poor quality.  I will continue my pursuit to hold Beazer responsible for the poor quality product they installed in my home and the bad install. They still haven't acknowledged why the manufacturer warranty markings were not present on my furnance as the manufacturer advised they should be, or why the installer they hired installed it with a cracked pipe, or why the soldering was so poor.  All these things happened during the 1 year warranty period, although I've never heard of a furnance/air conditioning unit only being warranteed for a year.  

  
  Sincerely,
  
  ***********************

• Initial Complaint

  02/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This is related to a failure to build basic infrastructure- missing **** trunk lines and non functional ductwork. This was the spec home, with the garage serving as a sales office prior to closing. I emailed Beazer on 1/20/16 about poor climate control in the three rooms above our garage. They informed me via phone that nothing could be done due to being outside of warranty. ****** Heating and Cooling adjusted basement dampers and closed vents to try redirecting air but they said it was a result of a low-end **** unit and a single zone 3500 sq ft home. In December 2023, the **** unit had to be replaced. We got a powerful hybrid system to properly heat/cool the sq ft of the home, expected an immediate improvement. Those rooms continued to be very cold in ******** ********************* came on 2/6/24 to inspect the insulation- thermal camera measurements at all three air vents confirmed output of *********************************************************************************** possibly disconnected during the conversion to garage. ******** Heating and Air came on 2/8 and 2/21 to figure out the issue. Using scope cameras and cutting through the drywall across the garage, they confirmed that all three vent ducts run parallel to the garage door and end in voids of uninsulated space at the exterior wall- serving as a direct channel for outside temp air to come up into the home. The ducts were broken/pulled apart, partially blocked with insulation, and would never have been functional even if they were connected to something. Most concerning, there is no trunk line connecting these ducts to the system, and none in that area of the home. This system not designed and/or installed properly and was concealed during the conversion from sales office to garage. Home inspection on 3/19/2013 occurred during the demolition of the sales office- photos in that report show missing insulation on the exterior wall. Photos today confirm this was never repaired. Full writeup attached.

  

  Business response

  02/23/2024

  Our Beazer Homes ******** leadership team is reviewing the consumer's submitted request and will be following up with the consumer directly to discuss.

  Customer response

  02/23/2024

  At this point the only thing they have sent me directly is the email address that any legal correspondence should be forwarded to. There has been no additional communication or information as of this morning. I do not want to close this request until I receive additional direct communication. 

  

  Business response

  03/01/2024

  Beazer Homes has carefully reviewed the consumers request and any prior history on the home. The homes original close of escrow was more than 11 years ago and the consumers last communication with Beazer Homes was 3/5/2018 regarding a routine HVAC  inspection that had been completed. The home is no longer covered under the 2 year mechanical warranty, the **************** Warranty arbitration process, and the statute of repose for ******** which is 10 years. This decision has been reviewed with the consumer. No further action will be taken. Beazer Homes.
  
  

  Customer response

  03/07/2024

   
  Complaint: 21330749
  
  I am rejecting this response because rather than working to resolve the error, they advised I would need to hire a lawyer to make any progress. This is a huge failure on their part, and I do not accept this as any semblance of a resolution.
  
  Sincerely,
  
  *****************************

  

  Business response

  03/07/2024

  Beazer Homes has carefully reviewed the consumers request and any prior history on the home. The homes original close of escrow was more than 11 years ago and the consumers last communication with Beazer Homes was in 2018 regarding a routine HVAC inspection that had been completed. The home is no longer covered under the 2-year mechanical warranty, the **************** Warranty arbitration process, or the statute of repose for ******** which is 10 years. This decision has been reviewed with the consumer. No further action will be taken. Beazer Homes.

  Customer response

  03/14/2024

   
  Complaint: 21330749
  
  I am rejecting this response because:
  There is no new information on this response from prior ones. 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  02/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We have paint supplies and touch up equipment left behind by the touch up team JLS that was doing the touch *** at our new build home. Additionally, the tile guys also left behind several boxes of tiles and grout. All of this is in my garage from the pending repairs that got started in September/October (a year after living in this home) and did not get finished due to schedule issues (wife had a baby). The touch *** were started by JLS, they told me to contact Beazer about rescheduling for them to continue what they started, which I tried doing with no response. They think its perfectly fine to ignore their customers apparently?Tile guy came out for one day and then needed another day but we had to reschedule also for completion. Still waiting for them to get back for completing what they also started, (theres tile/grout that is partially removed and missing still).Also waiting for scheduling of the main floor to be worked on. ***, our customer care rep stated back in September 15th, 2023 No updates on flooring. According to the customer service gal with ************************* Services I was supposed to be receiving a call from Mohawk rep to schedule an inspection with them. I have not heard back. I sent an email requesting a follow up and will let you know what I hear back. They promised to correct all of the ridiculously large gaps all throughout our downstairs floor, which we made the mistake of paying an extra premium for. How very disappointing. If we knew this would be how Beazer would treat us and take care of us, we would have reconsidered upgrading our floor, or even purchasing a Beazer home all together to begin with. They are making promises that they are not keeping and it is very disappointing and exhausting both physically and emotionally.I need someone to follow up on getting this done, if that is even possible. It has been over a year already since weve been promised errors would be corrected, Beazer has let us down big time with these empty promises.

  

  Business response

  02/14/2024

  We appreciate the opportunity of looking into the issues listed in the review.  Availability for scheduling with the homeowner did delay repairs and interrupted communication.  Currently our team is working with the homeowner on the following:  1-Tile replacement is underway.  2-We have offered to have two painters in the home for two days as a courtesy (paint is not covered under Beazer Warranty).  3-Stucco repairs are being scheduled.  4-We are waiting on a schedule date from Homesite services for a manufacturer inspection of the laminate flooring.  Beazer Homes ********** is actively working to expedite the process and understands how important it is to have this resolved as soon as possible.

  Customer response

  02/14/2024

  We are waiting on a schedule date from Homesite services for a manufacturer inspection of the laminate flooring.
  
  
  Regarding scheduling a date with Homesite services for a manufacturer inspection of the laminate flooring, I am not convinced that this is happening. If it is, then it definitely is not being expedited because we already had the floor looked at multiple times already. 6 months ago, we were told that a gentleman named ****** with homesite services will be out to inspect our floors. From my understanding, conclusions have been made that the floor was confirmed to have many flaws and would need repairs/replacing. Im not sure why any farther inspections are necessary after inspections have already confirmed that the floor needs to be repaired/replaced. This entire process has been very tedious and drawn out, we would like things to be completed once and for all like promised with no more unnecessary delays. I mean do we really need additional inspections at this point ?

  

  Business response

  03/04/2024

  The repairs for Tile is scheduled to take place Saturday March 9th. We have scheduled Stucco, Interior Paint/Drywall Touchups, and Kitchen Cabinet Touchups for the following dates: March 5th, 12th and 13th. The Laminate Flooring vendor has reached out to the manufacturer Mohawk for an inspection and the homeowner will be notified once it has been scheduled. We appreciate the homeowner's patience.

• Initial Complaint

  01/31/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Signed a contract to purchase Beazer home (new construction) in June 2023. Contract stated home completion date Oct 2023. Paid a down payment to build plus down payment to design center totaling $16000. I sold my home, my fianc sold his home and we have no place to live. Home still not complete and now Im told by Beazer sales rep that home not ready until possibly March and can not guarantee that. Refused to refund funds and stated we could not get our money back because they have up to 2 years to complete the home. Offered no apology or concession.

  

  Business response

  02/06/2024

  The Beazer Homes ******* leadership team is currently reviewing the consumer's submitted request and will be following up with the consumer directly to discuss.

  Customer response

  02/08/2024

  2/8/24 **** No response from Beaver Homes.

  ***************************

  

  Business response

  02/16/2024

  The Beazer Homes ******* leadership team has reached out to the consumer to discuss the details of their contract. The consumer has advised that they are consulting with an attorney. At this point in time, Beazer Homes is awaiting a response from the consumer on whether they would like to proceed. 

• Initial Complaint

  01/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Have plumbing still under warranty with them, called many times, filed repair request for loose faucets, never fixed, when I call *******************, they just give me promises, and then NOTHING happens!!!!

  

  Business response

  01/24/2024

  Beazer Homes has inspected the homeowner's submitted concern and determined this is not covered under the current remaining warranty.  The homeowner was offered the contact information for the original installer.

• Initial Complaint

  12/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Beazer built our home in 2017. My husband discovered leak while fixing a dryer hose in the laundry room. He went up in the attic and automatically discovered a slow roof leak that is obvious is from shoddy construction. Thank goodness he found it when he did. They said our warranty was only one year. How in the world is someone supposed to notice a small leak that has caused damage obviously since construction? Once again its beyond obvious its from shoddy construction. Its very mild compared to the entire roof. The roof is rotted.

  

  Business response

  01/04/2024

  Beazer Homes ******** has reviewed the homeowner's concerns and will be meeting with the homeowner next week to inspect. We look forward to working with the homeowner on this matter.
  

• Initial Complaint

  12/13/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Beazer Homes committed to pay $3,150 of Sienna Homeowner fees and the homeowner association in ****** stated Beazer never made the required payments. I have contacted Beazer via mail in two certified letters and they still have not paid the fees. ****** continues to add interest to this nonpayment of fees. ****** provided a statement I sent to Beazer that reflects the fees were paid. I have attached the two letters I sent to Beazer the last one Oct 5, 2023 and I have the certified receipt from the post office for both offices. Please assist with this problem. If additional information is needed please let me know.

  

  Business response

  12/14/2023

  Our Beazer Homes ******* leadership team is reviewing the consumer's submission and a member of our team will reach out directly to the consumer to discuss further. 

  Customer response

  12/19/2023

   
  Complaint: 21000813
  
  I am rejecting this response because:
  The nonpayment of fees still has not been addressed 

  this has gone on since June

  I was told payment will be made and no action 
  Sincerely,
  
  *********************

  

  Business response

  12/19/2023

  Our Beazer Homes ******* team has reviewed the history for the consumer's purchase. Our records indicate that the consumer was provided with a $3120.00 credit. A check for this amount was provided to the consumer from their title company, First American, to go toward the *** fee. Based on our findings, Beazer Homes has determined no further payment will be remitted as this has already been paid to the consumer.

  Customer response

  12/19/2023

   
  Complaint: 21000813
  
  I am rejecting this response because:

  Beazer gave my money back to me.

  Beazer did not provide any funds for me.

  Why would you commit to paying the $3120 if you were not going to pay it?

  I did not want to close and now its unethical business practice 
  
  My only alternative is small claims court

  with ****** as witness of nonpayment 

  
  Sincerely,
  
  *********************

  

  Business response

  12/22/2023

  Per our records, Beazer Homes ******* provided all promised proceeds per the agreement. The charges to the consumer are dated 05/08/23. ************** closed 12/30/22. It is Beazer's stance that the consumer would need to address any concerns pertaining to these fees with the *** directly.

  Customer response

  12/28/2023

   
  Complaint: 21000813
  
  I am rejecting this response because:
  
  The charges reflected on the Sienna statement do not concur with my closing documents 

  It appears the payments and escrow were not handled correctly 
  Sincerely,
  
  *********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩