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Business Profile

Home Furnishings

Kozy Cushions, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Furnishings.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/10/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made an online Kozy cushions purchase on April 17th, 2023 and immediately received a email confirmation of the order. It also stated I would get a notification once the order shipped. The website states the order would ship in ***** days. That timeline has passed and theres been no further communication from the company. Ive sent follow ** emails - one directly from my email account & another from the contact portal on their website. Neither has been replied to. I also tried to call the company to no avail. As a result of this I googled the company and saw that it states permanently closed.so why do they still have an active website that accepts orders & takes payments? I also googled company reviews and see a multitude of BBB complaints from customers experiencing the same or similar issue as I. This website should be shut down! No further payments should be accepted through this now defunct business. Kindly I ask for assistance in getting a full refund. Thank you.

  • Initial Complaint

    Date:02/09/2023

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order, as a Christmas gift on 12/18/2022 and I never did receive the item. I have sent several emails to *********************************************** and I have never received a response. I went to their website, which makes it appear that they are still in business but when I goggled the company, it says they are no longer open.

Kozy Cushions, LLC is NOT a BBB Accredited Business.

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