Business ProfileforSpanx, Inc.

Spanx customer service is non-existent. I have been purchasing from the company for years without trouble. In early June 2024, I received an order without incident. One week later, I am trying to process an online exchange for the same item in smaller size, which is still showing available on the website. Minutes after submitting my exchange, downloading the free return label, and receiving confirmation that the exchange order was received, I receive a cryptic e-mail indicating that my return has been cancelled and I can start another one if I wish. So, I went online to repeat the process. Minutes later, I receive an e-mail from "MJ" on the Spanx **************** team telling me my exchange order was cancelled because the product is no longer in stock, even though the website shows the product in stock and allows me to place the order. In that same e-mail from "MJ," I am offered a customer code to receive a discount on a future order if I use it through "4/1/2024." (Today is June 8, 2024 -- thus, the discount code is apparently already expired.) There is no phone number to call, and the digital chat is an AI assistant so, unless I want to ping customer service on Instagram (which I don't), I have no one to speak to. I have send "MJ" two follow-up e-mails querying about the status of both the product online and the discount code, but received no response and do not expect to. As well, the "Have something to tell us? We want to hear your feedback" button on the "contact us" page doesn't work and appears to be a ruse. I'm disappointed and won't be returning as a customer, as it's clear to me that the popularity of the product has diminished the company's initial original customer-oriented values.