ComplaintsforSpanx, Inc.
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Complaint Details
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Initial Complaint
11/28/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a pair of leather joggers on Nov. 12. They were shipped on Nov. 15. I still have not received my order. I have called Spanx twice and asked for a refund. I am getting the run around from customer service. I think this is a scam company. I want a FULL refund. Order **************Business response
12/01/2021
Hi! We appreciate you letting us know about this experience. At Spanx we take **************** very seriously, and a member of our team will be contacting you directly to make this right.Initial Complaint
11/13/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I ordered two items on Spanx on August 14, 2021. The order number is order #*************** for two items for $308.49. I returned both items and was refunded $145.02 for just one item, leaving the remaining $163.47 that they owe me. I have repeatedly reached out to customer service, and they have repeatedly told me that it will be refunded. It has not been. Please assist.Business response
11/18/2021
Hello ****** and thanks for reaching out to us! We were able to confirm that there was a technical error which was preventing your refund from completing to your Paypal account, and that is why the team was under the impression that your refund had processed. We went ahead and manually processed the remaining $163.47 due back to your Paypal account, and you should see this refund post within the next 24 hours (if not immediately).Initial Complaint
10/28/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased $175.37 worth of Spanx in 2 products. A pair of shorts and a body suit. I made the purchase on 7/17/21. I printed a label in September to return the shorts because they did not fit. When I went to return the shorts I decided to return the suit which had the tags on it as well. I paid to ship the product with a pre printed USPS label which I weighed the package with the weight of 2 items. I even put the original invoice in the box along with both pieces. On 9/15/21 I received an email for a credit for the shorts and I then contacted chat service about the suit. I was informed since it wasn't on the original return that once it got to the warehouse it would be credited within 30 days. Still nothing. I contacted them again on 10/14/21 and was repeatedly apologized to and told upper management would reach out to me about the credit. It has now been a week and nothing. I'm tired of chasing down my funds that I don't even get as a refund only as a store credit. I wanted to use the credit originally for more spanx in the correct size but now I refuse. At this point the "gift card" in my account won't even cover one item I want and of course the expensive one went missing. I attached screenshots letting them know I would report them to the BBB if it was not resolved. Return #**********Business response
11/11/2021
Business Response /* (1000, 5, 2021/10/28) */ Hello *********- We apologize that there was a delay in processing the additional item you included in the box with your previously authorized return. I have gone ahead and manually processed the refund for the second item, and you should already have a gift card for the amount of the refund in your email. Best! - Team Spanx Consumer Response /* (3000, 7, 2021/10/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not want store credit. I was returning the items to exchange for size and waited over a month and a half for a refund and now I want nothing to do with spanx. I want my money sent to my original payment method. I also should get the spanx I wanted and waited for only to have to do this. your ceo just gave you all 10k, give me my money back cash not credit. Business Response /* (4000, 9, 2021/10/29) */ Hi *********- while we're disappointed our original resolution didn't meet your needs, we were able to successfully issue a full refund for your order back to your original payment card. Expect to see the credit in your account within 3-5 business days, depending on how quickly your bank processes the refund.Initial Complaint
09/24/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On September 16, 2021 I ordered two pairs of pants. I received two emails confirming my order and another email stating it shipped. On September 19, 2021 I received another email stating my item was delivered by Fed Ex. Unfortunately I never received the item. As a matter of fact Fed Ex does not deliver items on Sunday's. So I immediately contacted Spanx customer service. A representative stated that Fed Ex has been falsely documenting they deliver packages and they don't. She asked me to wait another day and Fed Ex May deliver the package again on Monday. Again they did not deliver my package at all. I contacted Spanx again and I requested a refund because they are allegedly taking customers money and not delivering packages and allowing Fed Ex to dishonestly say the package was delivered. It's been a week now and I still haven't received my package that I ordered. I called Spanx a third time and a rude representative hung up the phone on me. Customer service is horrible.Business response
10/08/2021
Business Response /* (1000, 5, 2021/09/28) */ FedEx listed the shipment as delivered (XXXXXXXXXXXXXXXXXXXX), however customer reports she did not receive it. Customer contacted Spanx and we agreed to reship a replacement at no cost to the customer. Customer agreed that was an acceptable resolution Consumer Response /* (3000, 7, 2021/09/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) I would like a refund Business Response /* (4000, 9, 2021/10/07) */ Since the customer agreed that a reship was an acceptable resolution, we processed this second reship at no cost to the customer (order XXXXXXXXXXXXXXX). Customer later called in to confirm that she did receive the original package, and requested the re-shiped item to be canceled, unfortunately it was too late to cancel but the item was already shipped at no-cost to the customer. Since this customer is already in possession of the merchandise, we are unable to refund her order, but she is welcome to utilize our standard free returns process if she would like to return it.
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Customer Complaints Summary
54 total complaints in the last 3 years.
8 complaints closed in the last 12 months.