66 Customer Reviews
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Review from Deshon P
1 star07/20/2024
I was trying to stay at intown suites during the week of July 10 for 9 days but due to the hurricane here in ********** they and other hotels had no power . They require a $53.82 deposit that they won't return to me there's no human customer service they want you to fill out a form online and the front desk staff will hang up o.n You. The location is intown suites **************. Please don't stay here.Review from Mylene J V
1 star06/27/2024
I solely ******* help to resolve my complaints Against Intown suites hotel.. property management is over charging me with the rent weekly in my room I'm renting before COVID came along !! I pay rent weekly concluding tax , technology,plus $60 extra every week, & another extra $20, today it's simply because Corporate's Order!!! THEY'RE SCAMMING PEOPLE OVER rent extra rent money by weekly!! With out giving me a notice!! Rooms are filthy,Rusted ,Mildews poor house keeping roaches , rusted toilet bowl ALL TOGETHER this building has asbestos,bed bugs,rude and very disrespectful,Un Educate, unprofessional, property management :Review from Monica C
1 star06/27/2024
I have been staying at the location ********************************************************************************** for over 3 weeks I have been staying in a 2-bed suite. I have asked multiple times for a 1 bedroom. I was told by the manager when one becomes available I can switch rooms. The front desk person ******* has been rude, and insensitive for weeks. I have called the front desk before I come in to pay and ask if a 1 bedroom is available only for her to lie to me seconds after getting off the phone. She smiles as she states the most rude things I have ever heard. This Monday, a guest checked out I asked if any rooms were available she stated no. I ask if the one room is available and yet she told me that it was already reserved. I asked how is it reserved if it has not been cleaned yet. Then she told me she would ask the manager and flat out told me no. I came back in the front office while talking to a friend who checks in a guest without a reservation for a 1 bedroom. I asked her but you just told me there were none available. Today I just went to pay alittle after 11 am the man in front of me asks for a cheaper room or a discount. She kindly told him she would call him back if she can help. But then immediately told me no. I have been discriminated and this is horrible. It has been roaches here non stop, and the hospitality is sub par at best. I have made a complaint on your website and it has been over 72 hours with no resolution. I am being over charged because I am being discriminated against. I will not stop complaining until the matter is resolved.Review from Victor B
1 star06/24/2024
FILTHY!, STINKS!, ****** WON'T TURN OFF SO I CAN'T SLEEP NO ONE IS AT THE ***** DESK AT 2:55pm NOT WORTHY OF 1 STAR
Intown Suites Hotel (all locations) Response
06/25/2024
Thank you for choosing InTown Suites. Were sorry that you did not have a pleasant experience, we hope you allow us to serve you at another location in the near future.Review from Talent D
1 star05/14/2024
Reaching out to customer service is pointless. ***** the manager at the **********, ** location basically is forcing me and my family to pay a weeks stay at the hotel. Which is against our rights, we let her know that we were getting an apartment today 5/14/2024. She basically said tough and we have to pay for the room until 5/17/2024. She pushed our reservation out to July of 2024 and we asked her why did she do that and she said to make sure we pay. That is ethically and immoral wrong. She over charged us by another hundred dollars. I want to see how to file a lawsuit against the in town suites company for allowing this to go on in their company.Intown Suites Hotel (all locations) Response
06/25/2024
Thank you for choosing InTown Suites. Please fill out a customer concern form so that we may better address your concerns ******************************************************.Review from Nicole H
1 star05/13/2024
This place is disgusting. They allow other guests to harass women and when reports are attempted to be made, they don't even complete the report. And then they kick out guests who make the reports. They also let one guest carry around a machete . Don't think bc they have "security" that it's safe. They are a joke. They are rentacops on a power trip. They are too cowardly to be real cops. One of them likes to drink a little too much. Oh and also a man was shot and killed there not long ago. So great "security" there lol.The manager is also a joke. Ypu would be safer sleeping in your car.Intown Suites Hotel (all locations) Response
06/25/2024
Thank you for choosing InTown Suites. Please fill out a customer concern form so that we may better address your concerns ******************************************************Review from Cynthia B
1 star05/04/2024
I booked a stay at the Intown Suites of Westchase from 4/23/24-5/4/24. The staff here are rude. Maintenance barged in with their own key. I was coming out of the bathroom and my baby was out in the room playing in his playpen. 2 men came in with a fumigator and tried to start spraying demanding to do pest control. I could have been naked, my baby could have been hurt if his playpen were against the door. Theres not much space in the room. They claimed they knocked. Theyre supposed knocking was 3x in a matter of 5 seconds! I was in the bathroom and couldnt run out in time. I told them to leave and the manager ******** called me kicking me out. He said I would no longer be allowed to renew because I had refused pest control. He didnt care that maintenance had barged in and invaded my privacy. He didnt care that my baby was in the room. There is no respect here. They didnt even let me know the time for pest control so that I could be prepared. I have no where to go with my child and now have to pack all my things and move.Review from Michelle W
1 star04/21/2024
I booked my stay with InTown suites of i-70 on corporate drive I booked it online when I got to the motel they told me I didn't have that room available for me why I don't know because I booked it online he told me to go check out room 235 well with me being homeless being disabled and my son is disabled underage I had no choice but to get the s***** room they gave me then they turned around charge over $100 for cancellation fees when I didn't have 48 hours to cancel I disputed it with my bank now here's the kicker I booked the room from the 12th to the 19th checked in on the 12th left ended up in the hospital I have ***** with these people to give me back my $500 that I did not get to stay not one time in that room not one time I am currently homeless now and don't have no money me and my son are in the ***** these people are more time million Dollar corporate company refusing to give me back my money when I have a legit emergency situation shame on you in town suites I will be calling channel 6 on my side to see what they could do for me me and my son are hungry and we are cold I will not recommend you to nobody for this I don't care about your refund policy you can and should give me back my money knowing I did not stay one day in that motel in a room that I did not book this is far from over I'm going to corporate next I don't care about your refund policy you should refund peoples money back that have legit reasons and mine was.. shame on you multi-million dollar company taking my 500 little measly dollars while me and my son are laying in here in the ***** in a tent I can take that money and go elsewhere now that I'm out of the hospital far from over far from over I'm going to bring so much attention down on you over this do what's right and refund my money.Intown Suites Hotel (all locations) Response
06/25/2024
Thank you for choosing InTown/UpTown Suites. Reservations / cancellations / modifications for InTown Suites can be made at ************** and UpTown Suites **************. *****************************************Intown Suites Hotel (all locations) Response
06/25/2024
Thank you for choosing InTown/UpTown Suites. Reservations / cancellations / modifications for InTown Suites can be made at ************** and UpTown Suites **************. *****************************************Review from Sheila M
1 star04/12/2024
Had made a reservation for one month. Health reasons and location was close to hospital. Explained to check in clerk about these health issues. Toilet leaking around bottom causing much smell. Then refrigerator stopped working. Ruined my food. Husband in and out of hospital leaving me alone on occasion. Into the 2nd week came back to room late in the evening to find note on door. No things to be left outside. After changing clothes to go back to hospital I realized someone had come into the room. Now husband has all his medications and hospital equipment in the room. Now Im scared to be alone. Posted a review and front desk clerk came to room. We expressed our concerns about staff entering the room. She went to get a iPad to view whom could have entered. So it was her that entered the first time to place an item we left outside and the 2nd time she blamed on us. It showed a duplicate key was made. We are at the hospital never asked for a key. There was a footprint by the refrigerator where some of the medication was. This is not excepted. She could have called me to explain remove the items from outside or left a note on the formal ugly note. We gave her 24 hour notice we would be leaving the next day. We needed the 2 weeks left to be refunded. There was no mention of a non refundable payment. Just bad business practices. They know what they are doing. Ive read other reviews and they all say the same thing. When will they be stopped. They really should refund my whole stay. I only want the money back for the 2 weeks we did not stay. We left due to there negligence. Will report to bbb and get legal advice from here.Review from Randy B
1 star04/09/2024
At $255/Night housekeeping only comes once a week. Between rude front desk, and housekeeping, bad experience
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