Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/15/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a guest at the Ramada Hotel in *********, N.Y ***** on several occasions. I was in as a guest on or about January 20th at around 6am.I do not know the individual's name as I was the guest, however to minimize law enforcement activities or to generalize this to the public I am reaching out requesting a name for the person who rented the room so that I may contact them via ******** or social media to resolve the matter. No matter being my gym bag was picked up with priceless belongings in it rather than his.

  Business Response

  Date: 02/17/2025

  
  
  BBB Case #: 22947495
  Hotel Site #: 01299
  Customer Care Case #: ********
  
  Dear Contact:

   Thank you for notifying our office of the concern filed by *********** ****** at the Ramada property in *********, ***

   To assist in reaching a resolution, Ive informed the propertys general manager of the situation. The general manager will contact the guest on or before February 20, 2025. As a company, were committed to delivering a great experience with every stay with us.

   If for some reason this concern is not resolved, please contact me directly at ************************************ and I will personally help address the guest's needs.
  
  *******
  Liaison, Customer Care
  ********************** **************************
  Office: ************

  
  

• Initial Complaint

  Date:10/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recently stayed at the Ramada in *********** on ***********, upon checking in we were charged a $100 deposit fee which we were told should be returned. After checking out on 10/5/2024 and then trying to stay there again on 10/6/2024 but didnt have enough to cover deposit we realized we hadnt received our deposit back from previous stay yet.Understanding that it was a weekend and sometimes pending charges take a few days we let it go. Now it has been over ***************************************************************************************** it had already been refunded this issue still has yet to be resolved. And then we found out from our bank that they had put a temporary $100 cash hold on our card at 4:15am on 10/7 we were very displeased considering we didnt even stay there that night. Once again we have called and been to the hotel only to be told no it was already refunded and a manager would call us. Money is scarce these days and times are hard and that $100 is very much needed right now for us. A refund and maybe a free night would be the least they could do considering all the unnecessary trouble weve dealt with over this

  Business Response

  Date: 10/17/2024

  
  
  BBB Case #: 22430677
  Hotel Site #: 02277
  Customer Care Case #: ********
  
  Dear Contact:
  
  Thank you for notifying our office of the concern filed by ****** ******** at the Ramada property in ***********, ***

   To assist in reaching a resolution, Ive informed the propertys general manager of the situation. The general manager will contact the guest on or before October 20, 2024. As a company, were committed to delivering a great experience with every stay with us.

   If for some reason this concern is not resolved, please contact me directly at ************************************ and I will personally help address the guest's needs.
  
  *******
  Liaison, Customer Care
  ********************** **************************
  Office: ************

• Initial Complaint

  Date:10/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recently stayed at the Ramada in *********** on ***********, upon checking in we were charged a $100 deposit fee which we were told should be returned. After checking out on 10/5/2024 and then trying to stay there again on 10/6/2024 but didnt have enough to cover deposit we realized we hadnt received our deposit back from previous stay yet. Understanding that it was a weekend and sometimes pending charges take a few days we let it go. Now it has been over ***************************************************************************************** it had already been refunded this issue still has yet to be resolved. And then we found out from our bank that they had put a temporary $100 cash hold on our card at 4:15am on 10/7 we were very displeased considering we didnt even stay there that night. Once again we have called and been to the hotel only to be told no it was already refunded and a manager would call us. Money is scarce these days and times are hard and that $100 is very much needed right now for us. A refund and maybe a free night would be the least they could do considering all the unnecessary trouble weve dealt with over this

  Business Response

  Date: 10/15/2024

  
  
  BBB Case #: 22420741
  Hotel Site #: 02277
  Customer Care Case #: ********
  
  Dear Contact:

   Thank you for notifying our office of the concern filed by ****** ******** at the Ramada property in ***********, SD.

   To assist in reaching a resolution, Ive informed the propertys general manager of the situation. The general manager will contact the guest on or before October 18, 2024. As a company, were committed to delivering a great experience with every stay with us.

   If for some reason this concern is not resolved, please contact me directly at ************************************ and I will personally help address the guest's needs.
  
  *******
  Liaison, Customer Care
  ********************** **************************
  Office: ************

• Initial Complaint

  Date:07/18/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We checked into the hotel on July 14 with a planned checkout date of July 17. Unfortunately, we had to leave and check out on the evening of July 15 due to a power outage that lasted three hours, leaving us and our children without air conditioning. Additionally, the kids and I began experiencing flu-like symptoms on the evening of July 15, which worsened on July 16. We believe this was due to the poor air quality in the room and the strong mildew and mold smell. We tried emailing the hotel as we had paid the total amount on the day we checked in but the hotel responded by stating they can give us a voucher for that one night.

  Business Response

  Date: 07/19/2024

  BBB Case #: 22010742
  Hotel Site #: 10470
  Customer Care Case #: ********

  Dear Contact:
  

  Thank you for notifying our office of the concern filed by ********************* at the Ramada property in ****************, **. To assist in reaching a resolution, *** informed the propertys general manager of the situation.The general manager will contact the guest on or before July 22nd. As a company, were committed to delivering a great experience with every stay with us.

  Please note that our email address has changed.If for some reason this concern is not resolved, please contact me directly at ************************************ and I will personally help address the guest's needs.

  *******
  Liaison,Customer ************************************* & Resorts. Inc.

• Initial Complaint

  Date:10/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This place is infested with roaches, bed bugs, and rats. It is a shared space with the public and ab emergency shelter. Even as a shelter it is inhumane to live this way. It reeks. The staff there do not care about the way that they clean or treat their guests. Shameful and absolutely disgusting. This business needs to be closed.

  Business Response

  Date: 10/09/2023

  BBB Case #: ********
  
  Dear Contact:
  

  Thank you for notifying our office of the concern filed by *******************. Please send the following information back to me.  When I receive the requested information from you, I will be in a position to determine the next steps.

  -    Confirmation number
  -    Exact address/name of the hotel:
  -    Under what name was the reservation booked:
  -    Date of arrival (exact date of stay):
  -    Room number:

  If for some reason this concern is not resolved, please contact me directly at ************************************ and I will personally help address the guest's needs.

  *******
  Liaison, ************************************************** & Resorts, Inc.

• Initial Complaint

  Date:08/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August 19,2023 I stayed at the ramada in **** **. The room was in poor condition, dirty with broken plumbing fixtures, cracked tile floor, collapsing ceiling. This room was not indicative of a premium.

  Business Response

  Date: 08/23/2023

  ************,
  
  BBB Case #: 20508267
  Hotel Site #: 56982
  Customer Care Case #: ********
  
  Dear Contact:
  Thank you for notifying our office of the concern filed by *************************** at the Ramada by Wyndham property in ****, **. We apologize that the property did not meet the guest's expectations of our brand's high standard of guest service.
  
  We take these matters very seriously and your concern has been forwarded for immediate review to our Field Operations staff, for follow up with the property.
  As a thank you for your support, we would like to apply ***** points to your Wyndham Rewards account.
  
  Please respond to this email with your Wyndham Rewards membership number, and we will be happy to add the Wyndham Points to your account.
  
  Thank you for choosing Wyndham Hotels & Resorts.
  
  
  
  *******
  Liaison, ********************************************** & ******** ****

  Customer Answer

  Date: 08/23/2023

   
  Complaint: 20508267
  
  I am rejecting this response because:

  For the amount of money I've spent for a substandard room, I would accept ****** points.

  My account number is **********
  

  
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 08/24/2023

  Hello Contact,
  
  BBB Case #: 20508267
  Hotel Site #: 56982
  Customer Care Case #: ********
  
  Dear Contact:
  Thank you for notifying our office of the concern filed by *************************** at the Ramada by Wyndham property in ****, **.
  
  Thank you again for your feedback regarding your stay, and we look forward to your next stay with us!
  I have applied ****** Wyndham Reward points, as a goodwill gesture, to your account which you can use towards a night, depending on availability. Please be sure to check online at www.wyndhamhotels.com/wyndham-rewards.
  
  We trust that you will enjoy your next stay with us, and we look forward to helping you with your future travel plans.
  Thank you for choosing Wyndham Hotels & Resorts!
  
  Kind regards,
  
  
  *******
  Liaison, ********************************************** & ******** ****

• Initial Complaint

  Date:07/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I checked in to the Ramada ********* ********************************************************** I immediately did not feel comfortable the owner was extremely rude to me upon checking in. I ended up asking for a refund immediately I was at the property about 5 min. The owner said no problem but when I left ended up charging me half the price of the room an the deposit an when I called back to Ask why she just hung up on me. I frequent a lot of hotels for work, so this was almost unexplainable. Ive never had to pay money for somewhere I didnt stay let alone I was there less than 4 minutes it was a bit scary that a person could even do something like that. So I ended up being charged 298 for a stay I did not have

  Business Response

  Date: 07/14/2023

  BBB Case #: 20319181
  Hotel Site #: 02821
  Customer Care Case #: ********

  Dear Contact:
  

  Thank you for notifying our office of the concern filed by ************************************* at the Ramada by Wyndham property in *********, **. To assist in reaching a resolution, *** informed the propertys general manager of the situation. The general manager will contact the guest on or before July 17th. As a company, were committed to delivering a great experience with every stay with us.

  Please note that our email address has changed. If for some reason this concern is not resolved, please contact me directly at ************************************ and I will personally help address the guest's needs.
  

  *******
  Liaison, ************************************************** & Resorts, Inc.
  

• Initial Complaint

  Date:06/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was laying in the bed and I felt a bump on my arm. I figured I gotten bitten by a mosquito outside from coming in then the bite **** was getting bigger on my arm. Then another bite I felt and was scratching, got up out the bed and was looking on the sheets and saw a bed bug crawling on the side of the bed on the sheets. So I took pictures and a video of the bug and my arm

  Business Response

  Date: 06/12/2023

  BBB Case #: 20171031
  Hotel Site #: 36267
  Customer Care Case #: ********

  Dear Contact:
  

  Thank you for notifying our office of the concern filed by ***************************** at the Ramada by Wyndham property in *******, **. To assist in reaching a resolution, *** informed the propertys general manager of the situation. The general manager will contact the guest on or before June 14th. As a company, were committed to delivering a great experience with every stay with **.

  Please note that our email address has changed. If for some reason this concern is not resolved, please contact me directly at ************************************ and I will personally help address the guest's needs.

  *******
  Liaison, ************************************************** & Resorts, Inc.

• Initial Complaint

  Date:01/29/2023

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction 01/27/2023 I stayed for 2 nights for my son soccer State Cup tournament, my kid buy a granola bar from vending machine, after his eating I noticed the bar was expired, I complained about it and show the prove the expired bar and they without even apologizing gave money back. My kids stomach was hurting whole night and in the morning he was sick to play the soccer tournament. Also, the checkout time was 11:00am, we asked for late checkout and they agreed to deduct hourly but eventually they charge whole deposit 200$ for late 40 minute. We asked to talked to manager but we are told that manager is out town and no one is responsible for that position right mow. We asked for general manager ,one of the front desk representative just went back office and start talking with phone with us as a General Manager, other staff just standing and laughing at us at the same time. We were asking for refund and charge just a late fee, and they laughing and saying that they will call the police if we continue to ask for refund. In the ens , I would like to add that our soccer team was staying there for a State Cup Tournament and we are very competitive team in this state and its not a first time we are staying in hotels for the tournaments but this is first time we were having this kind of issue.

• Initial Complaint

  Date:05/10/2022

  Type:Sales and Advertising Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the dates of March 17, 2022 to March 21, 2022 I stayed at the Ramada Plaza Wyndham *************** visiting family in ******* *******. The stay was a horrible experience. The hotel was in such a horrible condition. I didn't find out until I arrived to the hotel that it was under construction. They should at least advise customers of this before they reserve their rooms. In my hotel room there was no chair to sit but it had a table. The tv didn't work, the office manager had to come replace it. The remote control for the ** had blue tape holding it together and it didn't work. The hotel indicated they had cable channels but I was only able to get 3 channels on the ** in my room. The hotel smelled of mildew and mold, you could literally look at the walls and see water damage. The toilet in my bathroom leaked. Honestly I felt really unsafe during my stay. When it was time for me to leave to go to the airport the Shuttle bus didn't operate on the scheduled time posted. I had to find another way to the airport. The swimming pool was filthy with debris. The elevator had gum on the walls. It was a horrible and disgusting experience. The hotel could have done better than this. They need to do better than this. I'm highly disappointed. I've attached a video and pictures.