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Business Profile

Insurance Services Office

Atlanta Life General Agency, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Services Office.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/14/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have made several failed attempts over the past two years to speak with a representative of Atlantic Life concerning the Preneed ********************** policy purchased by my mother on May 20, ****. I started my attempt to contact them previously before my mother's death for funeral planing, but was unsuccessful. However, about three weeks ago, I dud soeak with a young lady who took my policy information and insured me that I was be receiving a call or contact from their company immediately. I patiently waited for over two weeks and there was no returned call, nor communications. Inspite my numerous return calls to them and also my emailing them as requested by their representative. They're not responding to my reaching out. My mother pasted on August 11th, 2023, and I have since again attempted to reach someone with no response. I woukd appreciate a call from the company to assist us in this matter.

    Business Response

    Date: 08/25/2023

    Good afternoon, 

    We are in receipt of this complaint and apologize for any inconvenience to the consumer. We also noticed the official notice/letter was addressed to an individual who is no longer with the company. Please advise the consumer we will reach out to her directly from my department to gain insight into her inquiry to fully resolve this issue. My direct office number is ************ which you may also share with the consumer. 

Atlanta Life General Agency, Inc. is NOT a BBB Accredited Business.

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