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Business Profile

Insurance Services Office

Siuprem, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Services Office.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/14/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I want to file a complaint formally against Siuprem ***** (SI) questionable ethical and egregious business practices. On May 12, 2022, I received a letter of indebtedness from SI stating that I owed a **** of ****** dollars for an insurance account listed as 1223****.I have never conducted business with SI, and have never provided any form of authorization for this account or signed any signatory request/consent for their services. If the company is reputable in practice, it should be able to clearly distinguish between a situation of fraud and a legitimate debt or possibly identity theft. To correct this matter, I would like Siuprem **** and its associates to identify the account ending in **** as fraudulent, purge my personal information from their system, and cease all future contact.

    Business Response

    Date: 05/20/2022

    The indebtedness is for an ************************ Contract originally purchased from ********************* dealership.

    The purchase price was $2,627.00; a down payment of $270 was paid; and we were scheduled to process 24 installments of $101.11 for the remaining balance.

    To date, 20 or the 24 installments have been paid.

    Should you need additional information, please fell free to contact me directly at ************.

    Thank you

  • Initial Complaint

    Date:05/13/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I want to file a complaint formally against Siuprem ***** (SI) questionable ethical business practices. Egregiously, On May 12, 2022, I received a letter of indebtedness from SI stating that I owed a **** of ****** dollars for an insurance account listed as 1223****.For the record, I have never conducted business with SI, but I also have never provided personal information, credit check authorization or any other signed signatory consent for their services. If the company is reputable in practice, it can clearly distinguish between a situation of fraud and a legitimate debt, erroneous accounts, and a situation of possible identity theft. To correct this matter, I would like Siuprem **** and its associates to identify the account ending in **** as fraudulent, purge my personal information from their system, and cease all future contact.

    Business Response

    Date: 05/21/2024

    Very shortly after ************** filed the complaint, we contacted her. We explained the nature of our business. At that time ************** had made 20 of 24 scheduled installments.

    After explaining the details of the account, Ms. ***** understood; and made timely payments of the last four installments. 

Siuprem, Inc. is NOT a BBB Accredited Business.

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