ComplaintsforYitahome
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/24/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased a 10x26 greenhouse after assembled we had multiple hard rains and the water gathered on top crushing the greenhouse and and bending the metal frame and is unfixable I have called company many times keep getting voicemail that said call back sometime I am seeking refund never got to use the greenhouse had I'd been in the greenhouse or had plants growing I could have been hurt and lots my crop paid 279 .00 before taxesBusiness response
07/12/2024
We would like to provide a full refund to this order, but since this order has been placed over 180 days, we couldn't process it on the backstage directly, we will need the customer's PayPal to process the refund.
Could you please help us to contact the customer to provide the PayPal account to us to process a full refund?
Looking forward to your reply.
Regards,
*****
Customer response
07/26/2024
Complaint: 21883290
I am rejecting this response because: *********** stated they would pay me what they owe. But they want to put my money on PayPal. I don't use PayPal. I want the money put back on the account they took it out of. Thank you.
Sincerely,
*************************Business response
07/26/2024
We have contact the CX for detail to process the refund, but we have not received their reply.
Could you please contact the CX to reply our message?
Then we will refund this order ASAP.
Look forward to your reply. Sorry for any inconvenience.
Customer response
07/28/2024
Complaint: 21883290
I am rejecting this response because:
If someone has been trying to call me then they need to leave a message. I get spam calls all the time so I don't answer the phone. Tell them to email me. Thats the best way to get hold of me.
Sincerely,
*************************Business response
07/30/2024
I have set up a pay pal account. They may go ahead and put money in. But need confirmation number to verify its there. Thank you. *****Customer response
07/31/2024
Complaint: 21883290
I am rejecting this response because:
That was my response to them. Never got reply from company. And it's $279 they owe.
Sincerely,
*************************Customer response
08/01/2024
I have set up a pay pal account. They may go ahead and put money in. But need confirmation number to verify its there. Thank you. *****Business response
08/02/2024
Ok my link is paypal.me/karingravleyCustomer response
08/02/2024
Complaint: 21883290
I am rejecting this response because:
That was my response bot the company. They keep getting put on there backwards. And to put money in, it goes to PayPal.me/*************************
Sincerely,
*************************Customer response
08/05/2024
Ok my link is paypal.me/karingravleyBusiness response
08/05/2024
Dear *************************,
Thank you for your reply.To avoid we send to the wrong account, could you please check the account in the attached picture?
Also, the total amount of the order #********* is $243.79.
We will issue you the $243.79 back to your PayPal account once you confirmed.
Is that okay for you? Look forward to your reply.
Best regards,
*****Customer response
08/06/2024
Yes this is my account. Paypal.me/karingravley
Thanks *****
Business response
08/08/2024
Dear customer,
Thank you for your reply.
We will issue the refund ($243.79)back to your account.
It may take 1-3 business days for the bank to complete.
Any questions please be free to contact us.
Best regards,
*****
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
4099 Dixie hwy Building 3 Ste 300
Atlanta, GA 30354
Business hours
Today,Open 24 Hours
| MMonday | Open 24 Hours |
|---|---|
| TTuesday | Open 24 Hours |
| WWednesday | Open 24 Hours |
| ThThursday | Open 24 Hours |
| FFriday | Open 24 Hours |
| SaSaturday | 8:00 AM - 12:00 PM |
| SuSunday | 8:00 AM - 12:00 PM |
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.