Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/22/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received my order from Yitahome on Friday, April 4, 2025. Order number YT10003190699. Upon opening the item and putting it together, it was discovered that the two parts to close the cabinet doors on the item were missing. I contacted Yitahome customer service via email to advise of the missing parts and to request that the items be sent to me and have been met with everything except the shipment of the two missing items. I feel that at this point I am getting the run around regarding this item. Now they have requested that I take the item a part and send photos of screws and everything, which is something I SIMPLY WILL NOT do as this item has already been put together. All of this is such an inconvenience for something so small. I would like a full refund for the grief that they are attempting to put me through over two very small pieces to complete this unit.

  Business Response

  Date: 04/23/2025

  in regards to complaint #********. 

  We have issued full refund today.

  The refund will go back to customer's original payment in 1-3 workdays.

  Regards

  Customer Answer

  Date: 04/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  Thank you for the refund 

   

  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:03/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received the YITAHOME Coat Rack, 5 in 1 Hall Tree with Shoe Bench, 17 Movable Hooks and 2 Drawers, Freestanding Shoe Bench, and Wall Rack for Entryway as a gift, brand new in the box. We began putting it together and immediately ran into a road block because part H is missing. This is the piece that literally holds the top and bottom of the tree hall together. There are supposed to be 6 of part H and there is 0. We also found we are missing the hooks marked letter "K". My husband attempted to call and Ive been trying to email for replacements of at least part H because the furniture can not be assembled without it and they are refusing because we cant provide the order number since this was gifted. They are claiming they can only replace the missing pieces of their faulty product with a warranty but the paperwork within the product simply states if there is an issue to call and they will help. No mention of needing your order number or a warranty. Ive exhausted my efforts on receiving this part on my own and asking for your assistance in the matter. The attached photo is the customer service insert the company provides and the missing items circled from the instructions.

  Business Response

  Date: 03/27/2025

  Dear **** Rose **********,
  Thank you for reaching out and sharing your concerns regarding the missing H piece (6 pcs) for your Coat Rack. We sincerely apologize for the inconvenience this has caused and appreciate your patience as we work to resolve this issue.
  
  We are happy to inform you that we are willing to process the replacement. Could you kindly provide us with the following information?
  Can we know the *** number in the manual you received (e.g., FTBFSD-0151 or FTBFSD-0152)?
  
  We truly appreciate your understanding and cooperation in this matter. If you have any questions or need further assistance, please do not hesitate to contact us.
  Thank you for giving us the opportunity to make this right.
  Best regards,
  YITAHOME

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently pur*****d a Yita home 260 Gallon Extra Large Outdoor Deck Box with Flexible Divider plastic outdoor cabinet. Unfortunately, the cabinet did not include the interior D-lock ring necessary for securing the top with a combination or key lock. i ordered the product in january 2025 and this is the 3rd outdoor storage box i have pur*****d from **** home. i had no issues with the previous orders. but I needed to obtain a replacement lock ring for the cabinet, or perhaps order the missing part separately? The rest of the cabinet is in perfect working order, but the missing lock ring prevents me from properly securing its contents.This last one arrived with a missing part Instead of a simple "no problem, we'll send you the part," I was sent on a wild goose ***** through a bureaucratic maze that would make ***** proud. First, they couldn't find my order, even though I provided multiple order numbers and receipts. Then, they insisted I contact ******* (where I pur*****d the box) to "raise a ticket," despite the fact that their warranty makes no mention of this ridiculous requirement. I even offered to pay for the missing part, but they still refused.The kicker? They claim they can't help me because I didn't contact them "through the platform."their customer service representative has been extremly rude to correct a simple missing part in a ordered product. i only need 1 replament locking L bracket that was not present in the item ordered and pur*****d order nubmeres have been Wayfair Order #?4260485089 Delivery Information:********* M ***** n72w28692 ******************************************** Order #?4272577589 Delivery Information:********* M ***** n72w28692 crosswater ********************************* Order # ********** Delivery Information:********* M ***** n72w28692 *********************************************************************************** Bed bath and beyond purchse July 20, 2024 Order #********* amazon Order # ***-0069022-6388204

  Business Response

  Date: 03/06/2025

  Dear *******,
  Thank you for reaching out and sharing your concerns regarding the missing metal lock piece (#3) for your Deck Box. We sincerely apologize for the inconvenience this has caused and appreciate your patience as we work to resolve this issue.
  
  We are happy to inform you that the factory can send you a replacement part (#3) free of charge. However, the delivery may take approximately ***** working days. If you are willing to wait, kindly follow these steps to help us process the replacement:
  Please visit the platform where you placed your order and initiate a Replacement Request on your order page.
  Once the request is submitted, we will receive a replacement code, which is necessary for us to proceed with sending the part.
  
  Additionally, to ensure we send the correct replacement part, could you kindly provide us with the following information:
  The platform SKU of the item (if available) or
  The SKU number printed on the box you received (e.g., FTPLDB-0147).
  
  We also noticed that in your email, you mentioned purchasing a 260-gallon deck box. However, based on the order details you provided, it appears that the item you purchased is actually a 230-gallon deck box. Could you kindly confirm the correct size of the product?
  
  We truly appreciate your understanding and cooperation in this matter. If you have any questions or need further assistance, please do not hesitate to contact us.
  Thank you for giving us the opportunity to make this right.
  Best regards,

  Customer Answer

  Date: 03/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

   

  as mentioned several times previously.  i have the 260 gallon outdoor box.  i do not have the box and sku.  but it is the 260 gallon and below is the figure of the missing piece.  #3 in the image i have attached above
  
  i have purchased this exact same box 4 times now. ******* sent me an incorrect box last july.  but they replaced it with the correct size.  but the 230 gallon for some reason shows on the online.
  
  my shipping address is 
  
  
  ******* *****
  N72w28692 Crosswater water Court
  ******** WI 53029
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:10/29/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mini split wont heat trying to get it warranty it with in time but they keep telling me to check back and wont give my a answer and fixing it I need it fix or replaced

• Initial Complaint

  Date:06/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 10x26 greenhouse after assembled we had multiple hard rains and the water gathered on top crushing the greenhouse and and bending the metal frame and is unfixable I have called company many times keep getting voicemail that said call back sometime I am seeking refund never got to use the greenhouse had I'd been in the greenhouse or had plants growing I could have been hurt and lots my crop paid 279 .00 before taxes

  Business Response

  Date: 07/12/2024

  We would like to provide a full refund to this order, but since this order has been placed over 180 days, we couldn't process it on the backstage directly, we will need the customer's PayPal to process the refund.

  Could you please help us to contact the customer to provide the PayPal account to us to process a full refund?

  Looking forward to your reply.

  Regards,

  *****

  Customer Answer

  Date: 07/26/2024

   
  Complaint: 21883290
  
  I am rejecting this response because: *********** stated they would pay me what they owe. But they want to put my money on PayPal. I don't use PayPal. I want the money put back on the account they took it out of. Thank you.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 07/26/2024

  We have contact the CX for detail to process the refund, but we have not received their reply.

  Could you please contact the CX to reply our message?

  Then we will refund this order ASAP. 

  Look forward to your reply. Sorry for any inconvenience.

  Customer Answer

  Date: 07/28/2024

   
  Complaint: 21883290
  
  I am rejecting this response because:
  If someone has been trying to call me then they need to leave a message. I get spam calls all the time so I don't answer the phone. Tell them to email me. Thats the best way to get hold of me. 
  Sincerely,
  
  *************************

  Business Response

  Date: 07/30/2024

  I have set up a pay pal account. They may go ahead and put money in. But need confirmation number to verify its there. Thank you. *****

  Customer Answer

  Date: 07/31/2024

   
  Complaint: 21883290
  
  I am rejecting this response because:
  That was my response to them. Never got reply from company. And it's $279 they owe. 
  Sincerely,
  
  *************************

  Customer Answer

  Date: 08/01/2024

  I have set up a pay pal account. They may go ahead and put money in. But need confirmation number to verify its there. Thank you. *****

  Business Response

  Date: 08/02/2024

  Ok my link is paypal.me/karingravley

  Customer Answer

  Date: 08/02/2024

   
  Complaint: 21883290
  
  I am rejecting this response because:
  That was my response bot the company. They keep getting put on there backwards. And to put money in, it goes to PayPal.me/*************************
  Sincerely,
  
  *************************

  Customer Answer

  Date: 08/05/2024

  Ok my link is paypal.me/karingravley

  Business Response

  Date: 08/05/2024

  Dear *************************,
  Thank you for your reply.

  To avoid we send to the wrong account, could you please check the account in the attached picture?

  Also, the total amount of the order #********* is $243.79.

  We will issue you the  $243.79 back to your PayPal account once you confirmed.

  Is that okay for you? Look forward to your reply.
  Best regards,
  *****

  Customer Answer

  Date: 08/06/2024

  Yes this is my account. Paypal.me/karingravley

  Thanks *****

  Business Response

  Date: 08/08/2024

  Dear customer,
  Thank you for your reply.
  We will issue the refund ($243.79)back to your account.
  It may take 1-3 business days for the bank to complete.
  Any questions please be free to contact us.
  Best regards,
  *****