ComplaintsforLingo Communications, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/23/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On August 7, 2021, we moved to a new home. I called Lingo Communications and asked them to disconnect our home phone and **************** the same day. They said it would take ********************************** early September, I would receive a prorated **** for August. On August 13th, I received a **** for the entire month of August. When I called, they said to disregard the ****, and I would receive a prorated **** in September. On September 13th, I received a **** for both August and September for $215.35 ($111.27 for August and $108.91 for September) By this time, the service had been turned off for 3 weeks. When I called and explained the situation on the same day I received the ****, I was told the same thing, to disregard the ****, and wait for the prorated **** the next month. On October 16th I received a **** for August, September, and October for $316.33. They are also threatening to turn off the service that has already been turned off almost 2 months. On the day I received this ****, I called again, and was told again to disregard the ****, and wait for a prorated **** next month. All I want is a prorated **** for the days I owe in August ( the 1st to the 17th.) Instead I am getting bills added together that I do not owe. I also sent them a letter explaining all of this, and that when I received the prorated **** for August, that I would pay it. My husband and I always pay our bills promptly, and do not like these fake charges hanging over our heads. We would greatly appreciate you helping us in this matter. Thank you.Customer response
10/25/2021
(The consumer indicated he/she DID NOT accept the response from the business.)
I would like the case to stay open until I receive that prorated **** I have been waiting months for. Thank you.Business response
10/25/2021
We have reviewed the account in question and show the customer did request a cancellation on 8/07/21. There was an error on our end that caused the account not to prorate as it should have. We have issued a manual credit of $79.01 for the charges from August ****. The account is set to prorate on the 11/4/21 billing cycle and the remaining credit will be applied at that time.
We apologize for the inconvenience and the timeframe in resolution.Business response
11/05/2021
This account did generate the final invoice yesterday 11/04/21 and shows a final balance of $29.48. A manual credit was issued for that amount today, so you may disregard that invoice as the account now shows a $0.00 balance after credit was applied.Customer response
11/08/2021
(The consumer indicated he/she DID NOT accept the response from the business.)
I will accept their proposed resolution when they send me a **** showing a zero balance is owed on the account. Thank you.Business response
12/16/2021
We have emailed the customer a copy of the invoice showing a $0.00 balance to the email address attached to this complaint. We do consider this complaint to be closed as there is no other action to be taken for resolution. We apologize for the timeframe in resolution.Customer response
12/16/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
180 total complaints in the last 3 years.
18 complaints closed in the last 12 months.