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Business Profile

Internet Services

Steady Platform Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

Customer Complaints Summary

  • 54 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/28/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I completed the Upgrade ($25) income booster and have still yet to receive payment. Upon contacting customer service, I did not receive a response for over 20 days. When I did, I was met with dismissal and told there was a 60 day wait for payouts. However, when I started and completed this booster there was no such warning about delayed payout. As I am at or at least very close to the 60 day ***** I still have not received my booster. When I view it through the app, it also now says 90 days. You cannot change the terms multiple times after the booster is completed. I would like my money. I have NEVER had issues with Steady before now, but it seems as I'm not the only one.

    Business Response

    Date: 11/04/2022

    Our Income Boosters are experiencing a severe delay in incentive payments. Delays such as these are why we ask in the Booster terms that users please allow up to 60 days. We want our members to receive their rewards as quickly as possible. We'd prefer them to get to them fast, but that's not always possible. 


    This user's rewards have been escalated and paid out on 10/31/2022. Please see the attached documents as a reference. 

    Customer Answer

    Date: 11/04/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************

  • Initial Complaint

    Date:10/20/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i completed the webull booster 2 weeks ago hve reached out to customer service via email at least 20 times with no reply.customer service is seriously lacking and quiet ridiculous.

    Business Response

    Date: 10/21/2022

    At this time our Income Boosters are experiencing a severe delay in incentive payments. Delays such as these are why we ask in the Booster terms that users please allow up to 60 days. We want our members to receive their rewards as quickly as possible. We'd prefer them to get to them fast, but that's not always possible. 

    This user's rewards have been escalated

    Customer Answer

    Date: 10/22/2022

    why offer them as boosters and quick money if it takes 2 monyhs to credit and having to file a bbb complaint before being able to get a reply.After trying for 2 weeks, whats the delay??

    Customer Answer

    Date: 10/22/2022

    why offer them as boosters and quick money if it takes 2 monyhs to credit and having to file a bbb complaint before being able to get a reply.After trying for 2 weeks, whats the delay??

    Business Response

    Date: 10/25/2022

    Our Income Boosters are experiencing a severe delay in incentive payments. Delays such as these are why we ask in the Booster terms that users please allow up to 60 days. We want our members to receive their rewards as quickly as possible. We'd prefer them to get to them fast, but that's not always possible. 

    This user's rewards have been escalated and paid out on 10/24/2022. Please see the attached documents as a reference. 

  • Initial Complaint

    Date:10/19/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have an issue concerning the INCOME BOOSTERS of the steady platform. I have attempted to reach out and hopefully come to a resolution with steady but although I have sent several emails, requesting assistance, I have had no success in doing so - as in no reply :-(. Currently, I am owed for completion of for income boosters VARO Bank $75 ASPIRATION Bank $50 UPGRADE Bank $25 and WEBULL$45. I BELIEVE THREE OF THE FOUR ARE BEYOND THE 60 DAY WAIT TIME FRAME. I HAVE BEEN EXTREMELY PATIENT AND I EXPECTED FOR STEADY TO HOLD THEIR WORD AND KEEP THEIR PROMISES AS WE COMMIT OUR EFFORTS AND TIME TO PARTICIPATE IN THE OFFERS IN HOPES TO ACQUIRE THESE INCENTIVES TO HELP WHILE STRUGGLING WITH OUR OWN PERSONAL FINANCES AND LIVING SITUATIONS. I LOVE THE STUDY PLATFORM HOWEVER IT IS COMPLETELY DISAPPOINTING BEING ABLE TO ADDRESS PROBLEMATIC SITUATIONS WHEN THEY ARISE DUE TO STEADYS LACK OF RESPONSE AND LIMITED MEANS OF CONTACT. I AM A FIRM BELIEVER THAT COMMUNICATION IS ALWAYS KEY! AND IF THERE WAS OR CURRENTLY IS A DELAY ON BOOSTER INCENTIVES, MAYBE THAT IS SOMETHING YOU SHOULD BANNER ON YOUR APP SO THAT EVERYONE WHO USES THE PLATFORMS IS AWARE OR SEND OUT AN EMAIL TO ALL THE ***** TO INFORM DIRECTLY. HONESTLY- I WOULD HAVE NEVER KNOWN IF I DIDN'T COME HERE TO MAKE THIS COMPLAINT... AS PREVIOUSLY STATED, WITH CURRENT FINANCIAL HARDSHIPS, I WOULD APPRECIATE RESOLUTION TO THIS MATTER AND I TRULY APPRECIATE YOUR TIME.

    Business Response

    Date: 10/20/2022

    At this time, our Income Boosters are experiencing a severe delay in incentive payments. Please know that we remain committed to our Steady Members and their effort. Delays such as these are why we ask in the Booster terms that users please allow up to 60 days. 

    This user should be receiving their rewards within 5-7 days. 

    Customer Answer

    Date: 10/20/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:10/18/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I completed the Webull income booster for $45 and the Experian income booster for $5 offered by Steady well over a month ago; however, I have yet to receive my reward for either of them. I have tried to contact Steady multiple times now, but they have been unresponsive. Needless to say, I am sorely disappointed.

    Business Response

    Date: 10/20/2022

    At this time, our Income Boosters are experiencing a severe delay in incentive payments. Please know that we remain committed to our Steady Members and their effort. Delays such as these are why we ask in the Booster terms that users please allow up to 60 days. The user has been updated about their rewards. 

    Customer Answer

    Date: 10/20/2022

     
    Complaint: 18242878

    I am rejecting this response because:

    The Webull offer explicitly states "Steady will send you $45 once you have met the fund requirement within 30 days of account open," which is an incredibly misleading statement. 

     

    Sincerely,

     S*************************

    Business Response

    Date: 10/21/2022

    This users $45 reward was initiated today, 10/21/2022 and is currently pending. It may take the financial institution 2-3 business days to fully process. We have attached a confirmation of the transaction as a reference. 

    Customer Answer

    Date: 10/23/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

Steady Platform Inc. is NOT a BBB Accredited Business.

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