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Business Profile

Job Listing Service

Steady App

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 18 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/26/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have completed a booster for signing up to upgrade rewards checking plus. It shows completed on the app and i have already got debit card activated. I am suppose to get 20 dollars once i am approved. That they will email instructions to claim the booster reward. I never got an email to claim. I have emailed but no response. It say booster reward will expire if unclaimed within 30 days. My bank is linked to your app as for a payment method. Just want to get paid my 20 dollars since i have completed the booster. my email is ************************

    Business Response

    Date: 10/04/2023

    This user's rewards have been escalated and paid out.

  • Initial Complaint

    Date:09/10/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They are trying to rip me off and they owe me money period I've done 2 income boosters a Webull one and the Upgrade one and it has been past 3 months since completion which the last excuse they gave me was that even though it normally takes a week it's going to take me 3 months to get my money. On my account it doesnt even show that I have completed the webull one anymore but I have emails from them admitting that I had completed both and have them saved. Their user support is the worst I have ever encountered in my entire life, they don't help, don't respond most of the time and when they do its days if not weeks later. There are many other people saying on ****** reviews that Steady isn't paying them either, they are starting to seem like a scam and they prey on people with financial difficulties have them sign up for things that cost them money with the promise that they will make it back and more so they can cash in on referral bonuses and then just dont bother to pay anyone. It's disgusting ripping off and making money off the backs of those dealing with financial insecurity. My bank account is already connected to my account with them and has been verified so there is literally no excuse why that money that I earned isn't in my account other than malpractice and dysfunction. I'm tired of contacting their support with no response. With misleading tactics and lies they had me spend my own money with the promise that I'd earn more and they have acted fraudulently.

    Business Response

    Date: 09/18/2023

    We see their emails and will have someone from Member Loyalty reach out and assist. We would love to help ensure you receive your reward well within the time frame listed right there in the Steady app, but the turnaround time might not be as immediate as you're expecting. Were here to help.

  • Initial Complaint

    Date:09/08/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Months ago I had downloaded the application "Steady" as I had no income and was desperate to make ends meet. They offer "Booster Rewards" that offer you a cash payout based on terms with other apps. For example, I spent a week doing surveys with the agreement that Steady would pay me a certain amount once I'd done enough work on the partnered survey website. Also I've signed up for two investing apps with the agreement that Steady would pay me a certain amount once I've made a deposit on the partnered apps. Its been months and I've emailed them so many times and have yet to receive a response. DO NOT TRUST STEADY. You will waste your time.

    Business Response

    Date: 09/18/2023

    Our Income Boosters are experiencing a severe delay in incentive payments. Delays such as these are why we ask in the Booster terms that users please allow up to 90 days. We want our members to receive their rewards as quickly as possible. We'd prefer them to get to them fast, but that's not always possible. 


    This user's rewards have been escalated and paid out.

  • Initial Complaint

    Date:08/03/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I completed two activities on the steady application in May and June one with upgrade where I should have received a 20 bonus and one with webull that should be a ***** bonus. I have been checking my accounts for months and not received any thing from the company.The email I signed up with steady is *******************

    Business Response

    Date: 08/08/2023

    We see the emails and will have someone from Member Loyalty reach out and assist.

  • Initial Complaint

    Date:03/08/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'VE COMPLETED BOOSTERS AND MY REWARDS ARE NORMALLY INSTANT NOW ALL OF A SUDDEN THEY DON'T WANT TO PAY FOR 90 DAYS I COMPLETE THEM TO EARN MONEY TO SURVIVE

    Business Response

    Date: 03/17/2023

    Our Income Boosters are experiencing a severe delay in incentive payments. We want our members to receive their rewards as quickly as possible. We'd prefer them to get to them fast, but that's not always possible. 

    This user's rewards have been escalated and paid out.

  • Initial Complaint

    Date:03/07/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They have you complete income boosters and never pay you for them. They owe me 3 income boosters that equal $60 and I have contacted them numerous of times

    Business Response

    Date: 03/17/2023

    Our Income Boosters are experiencing a severe delay in incentive payments. We want our members to receive their rewards as quickly as possible. We'd prefer them to get to them fast, but that's not always possible. 

    This user's rewards have been escalated and paid out.

    Customer Answer

    Date: 03/17/2023

    I still have not received payment

    Business Response

    Date: 03/24/2023

    Attached is a copy of the confirmation. 

    $20 - Extra
    $20 - First Latitude
    $20 - **** Lender
    $50 - Novo

    Issued on March 17, 2023 as digital **** cards. 

  • Initial Complaint

    Date:02/04/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I COMPLETED A BOOSTER NOVEMBER 14,2022 AN IT SAYS PAYMENTS WOULD BE MADE WITHIN 60 DAYS I'VE YET TO RECEIVE MY BOOSTER FOR ************* AS WELL AS I DIDN'T RECEIVE MY REFERRAL REWARDS EITHER

    Business Response

    Date: 02/10/2023

    Our Income Boosters are experiencing a severe delay in incentive payments. Delays such as these are why we ask in the Booster terms that users please allow up to 90 days. We want our members to receive their rewards as quickly as possible. We'd prefer them to get to them fast, but that's not always possible. 

    This user's rewards have been escalated and paid out on 02/10/2023.

  • Initial Complaint

    Date:12/21/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Exact same issues as the rest of the complaints Ive read on this site. Completed a booster, was told by the fine print in the booster itself and several different emails from Steady customer service (when I could actually get a response from them) that payment would be received within 60 days. Complete the booster and received acknowledgement of this from Steady on November 8th, 2022. It is now December 21st and I have received nothing. The last response I received from steady customer service tried to blame their partner for the booster payment not being fulfilled yet, while the other company claims they are not participating in any such promotion with Steady, so any payment for such would have to come from Steady. The last communication I managed to get from Steady contained outright lies claiming the booster fine print stated payment could take up to 90 days. This is a completely fabricated statement, and I have both screenshots and emails from Steady to prove it. If you cant pay your customers what you owe them, then stop offering cash payments for completing boosters. And stop lying about it.

    Business Response

    Date: 01/09/2023

    Our Income Boosters are experiencing a severe delay in incentive payments. Delays such as these are why we ask in the Booster terms that users please allow up to 90 days. We want our members to receive their rewards as quickly as possible. We'd prefer them to get to them fast, but that's not always possible. 

    This user's rewards have been escalated and paid out on 01/05/2023. Please see the attached documents as a reference. 

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