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Business Profile

Kitchen Cabinets and Equipment

Home Center Outlet, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Kitchen Cabinets and Equipment.

Complaints

This profile includes complaints for Home Center Outlet, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Home Center Outlet, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:10/13/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought a front wooden door on September 2021. I have tried to reach out to HCO regarding warranty. there is a crack on near hardware, they have promised to sent someone a third party person to look at the damage but nobody has called or reached out. their point of contact. Autumn ********************************** has been given us the turn around for months now.

      Business Response

      Date: 11/03/2022

      Hi, 

      The customer contacted HCO with a complaint that there was a crack in her door. It was determined by HCO that the damage was caused by user misuse. The customer also mentioned that they had also replaced the *****************, therein voiding the warranty of the door, but in good faith, HCO still offered to give the customer's information to a third party contractor who could come take a look at the door and possibly repair it. HCO does not have its own warranty service technicians, so we enlist the assistance of a third party contractor. That third party contractor does have their own schedule and they make their own schedule. I, Autumn, did continuously send that company ************************** information and express the urgency of the matter. **************** then emailed letting me know that she had decided to go a different route and use a different contractor. Also, the turn around that **************** is mentioning has a lot to do with her not seeing my emails for one reason or another. 

       

      *************************

    Home Center Outlet, LLC is NOT a BBB Accredited Business.

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