Business ProfileforLuxury Lawn Care & Maintenance

Bad communication and bad bad business. This company came to service my lawn 24 hours late. I told him that I was in the hospital when he finally serviced my lawn. He texted me that he was on the way and when he was done, an hr later he texted me his payment info. An hour after that he texted me he was charging me a $25 late fee that was never discussed because I did not pay within 30 minutes of service completion. I responded that he should have informed me before charging the fee and I was in the hospital when he texted for which he was already made aware.When he came out the week before I told him it was very important that my lawn is serviced every week. He stated that I was on the schedule and would receive service the same day each week. This week his worker was sick and he did not make it until the next day, which was not a problem because his health was more important.On our initial discussion he did not require a contract and he did not even bring up a contract. Signing up for service is no big deal and if that means I had to sign a contract, I would have because I want the service.It's unfortunate that our relationship had to end this way because I always try to patronize black business. He seemed serious and stated it was important to him to service his clients well because that's how he feed his family. This was his second service to my lawn and would have continued to use his service and there were other projects I had planned and he was going to be the one to do the work.