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Business Profile

Limo Service

Bocco Limousine Services of Atlanta

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/23/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Transaction: 8/21/2022 Amount Paid per receipt: $92.40 Business committed to a reservation for a 4 door car to pick my son up at our home at 8:30 pm & drive him to ATL airport.At 8:45 pm, the car had still not arrived, so I called to check if there was a problem. Agent on phone said he had no knowledge of my reservation. I read him my confirmation recpt # and he found the reservation. He said he could not have a car at my home for at least 1/2 hour. I explained this very long delay would likely cause my son to miss his non-refundable flight. He was very rude on the phone, but asked if I wanted to cancel & get a refund. I told him yes.As of this afternoon, there is no pending refund to my card. I called the customer service phone number again & spoke with the same agent. I explained that I would like a refund confirmation email. The agent said the following to me "We do not want your free money, stupid woman, check with your bank!" & then he hung up on me.An apology would be nice; however, I do not think someone like this would sincerely mean it. I simply want the amount paid to be refunded to my card ASAP. The confirmation receipt # is: 1663-7435. The reservation was made at 2:35 pm on 8/21 for an 8:30 pm pickup at our home to *********************************** International Airport.

Bocco Limousine Services of Atlanta is NOT a BBB Accredited Business.

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