Business Profile

Loan Broker

Momnt Technologies Inc

This business is NOT BBB Accredited.

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This business has 1 alert

Pattern of Complaints

Complaints

This profile includes complaints for Momnt Technologies Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

78 total complaints in the last 3 years.
61 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/13/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
12/30/22 was looking for help with my sexual assistance on getting an erection so I saw this ad on tv that they would help. So I drove 50 miles to ************* to a clinic called ************************** on *******. I had just had a traumatic event where my world ended by losing my wife and everything in a house fire and so I was looking for help to start over on looking for someone who would help me with my life, as I went in there to get help I explained to **** my problem and he said they could help they put some vibrating tool below testicles but I could not feel anything so I told him it was not working went maybe 2 more times and I could not feel anything. So I told this was not working and I was driving 100 miles round trip so he said he was sorry and I don't think I should have been charged for these medical services that did not work. So I'm 68 years old I have given up but the VA is helping me have other problems service related. Thank you and please help me this problem because I believe it does not work and believe it was a scam I'm probably not the only one.
Business Response
Date: 02/18/2025
Dear Better Business Bureau,

At Momnt, we take all customer concerns very seriously and are committed to working with our customers to resolve any issues to the best of our ability. We value our customers and strive to provide exceptional service and support.

To better assist the customer, we kindly ask that they contact our customer service team directly at ************. Our representatives are available to assist between 8:00 AM and 9:00 PM EST, Monday through Friday. We appreciate the opportunity to address any concerns and work toward a resolution.

Thank you for bringing this matter to our attention. Please let us know if any further information is required.
Sincerely,

Momnt Support Team
Initial Complaint
Date:02/03/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
According to 15 U.S.C 1681s-2(a)(1)(A) and (B)to report inaccurate informationPlease DELETE this information from my credit report, pursuant to section 611 of the Fair Credit Reporting Act, 15 U.S.C. 1681i, and send the required notifications to all furnishers of this information.Section FCRA 611(a)(6)(B)(iii) and (7) of the Fair Credit Reporting Act, 15 U.S.C. 1681i, and send the required notifications to all furnishers of this information. Fair Credit Reporting Act, 15 U.S.C. 1681s-2 Section 623(a)(8)(D) Section 603(p), must notify consumers in writing if they may furnish or have furnished negative information to a CRA. Section 623(a)(7).According to 15 USC 168i(15) the credit bureaus have to modify or Delete fraud Account that are not reporting accurately. According to 15 USC 1681b(1) the credit bureaus dont have no written permission. According to 15 *** 1681 have the right to privacy According to 15 *** 168s- 2 A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate . (B) Reporting information after notice and confirmation of errors According to 15 *** 1681 I have the right to privacy According to 15 *** 1681s-2 A person shall not furnish any information relating to a consumer to any any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. (B) Reporting Information after notice and confirmation of errors A person shall not furnish information relating to a consumer to any consumer reporting agency (i) The person has been notified by the consumer, at the address specified by the person for such Notices, that specifies information inaccurate, and (ii) the information is, in, fact, inaccurate. PRIMIS BANK/MOMNT TECHNOLOGIES Amount:$14067 Date:10/31/2022 Acct#**********
Business Response
Date: 02/03/2025
Dear BBB,
Thank you for the opportunity to respond to the complaint dated 2/3/2025 filed by ****** *********. We have reviewed the complaint and would like to respond accordingly. After a thorough and careful investigation into the loan account, we are pleased to inform you that we have determined that this loan is not associated with any fraudulent activity or identity theft. This decision was made following a diligent review of all the relevant information and documentation. We take matters of fraud and identity theft seriously, and this case was given the utmost attention to ensure a fair and accurate outcome.
Momnt provided the electronic application platform that ****** ********* used to apply for and obtain a loan from *********** for goods and/or services to be provided by ***********************************
Our records show that ****** ********* executed an Installment Loan Agreement with *********** on 10/31/2022, from which funds were utilized to finance services from ***********************************
Momnt maintains records of the loan agreement electronically signed by ****** ********* on 10/31/2022, acknowledging the terms and conditions of the financing agreement in addition to authorizing the loan amount to be paid to Yeghisheh ******** DDS INC.
Below are the details of your acceptance of the Installment Loan Agreement:
Date and Time of Acceptance: October 31, 2022, 7:47 PM
Phone Number Used for Acceptance: ************
IP Address at Time of Acceptance: *************
Additionally, Momnt maintains records of the loan disbursement request(s) authorized by you in the amount(s) of $20,000.00 on 10/31/2022 via the phone number directly linked to ****** Agazaryans name.
In addition, Momnt maintains records of payments received from ****** ********* on the following dates for the following amounts:

Payment Date Amt
01/07/2025 $399.94
12/3/2024 $399.94
11/5/2024 $399.94
10/1/2024 $399.94
9/4/2024 $399.94
8/5/2024 $399.94
7/3/2024 $399.94
6/6/2024 $399.94
5/4/2024 $399.94
4/2/2024 $399.94
3/4/2024 $399.94
2/2/2024 $399.94
1/3/2024 $399.94
12/6/2023 $399.94
11/3/2023 $399.94
10/2/2023 $399.94
8/26/2023 $399.94
7/27/2023 $399.94
6/30/2023 $399.94
6/4/2023 $399.94
5/5/2023 $399.94
4/4/2023 $113.66
3/4/2023 $113.66
2/3/2023 $113.66
1/7/2023 $227.32
Total $6,567.40

Accordingly, ****** ********* is responsible for their obligations under the Installment Loan Agreement with ***********. If ****** ********* has any questions, please contact us at ********************************** or ************.
Sincerely,
Momnt Support Team
Initial Complaint
Date:01/29/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Momnt offered an interest free financing arrangement for custom replacement windows ordered from ****************** (now out of business) in ***********. My sister and I own a house there that needs considerable renovation. This was April 2023. No deposit was requested for the order, though I began making payments (eventually totaling $905.20) in the following months. When it became apparent in late September 2023 that no windows were ever going to arrive, my sister discovered that Aesop's Gables had gone out of business and were not contactable. I immediately complained to Momnt (I have retained records of all complaints and correspondence). Momnt appeared to be interested; they "suspended" the loan while they "investigated," and gave me a "provisional" credit for the outstanding loan amount. For more than a year. I was informed late 2024 that I stilled owed them $15,755. They will not listen to reason, but expect me to participate in the fraud that was perpetrated against me. They have been calling me daily to comply. I will not. Momnt seems to be in the business of enabling scams that defraud consumers.
Business Response
Date: 01/31/2025
Dear BBB,

Thank you for the opportunity to address ******* Clarks concerns as outlined in the complaint submitted on 1/29/2025. We sincerely regret the frustration ******* ***** has experienced and appreciate the chance to clarify our role and the steps we have taken to assist in resolving this matter.

Momnt operates as the electronic application platform that ******* ***** used to apply for and obtain a loan from ****************. This financing arrangement was intended to fund goods and/or services to be provided by *********************. It is important to note that Momnt and **************** were not parties to the agreement betweenMichael ***** and Aesop's ************* regarding the provision of goods and/or services mentioned in the complaint.

Our records indicate that ******* ***** electronically signed an Installment Loan Agreement with **************** on 4/11/2023, acknowledging the terms and conditions of the financing arrangement and authorizing a loan disbursement to Aesop's ************* for $15,755.00 on 4/28/2023. This agreement was executed following a request verified via a phone number linked directly to ******* Clarks name.

Understanding the concerns raised, Momnt conducted an investigation into this matter to explore potential solutions on ******* Clarks behalf. Unfortunately, despite our efforts, we were unable to secure a resolution from **********************

While we empathize with the difficulties Mr. ***** has encountered, the terms of the Installment Loan Agreement remain binding, and Mr. ***** remains responsible for fulfilling the obligations under that agreement. We encourage him to continue addressing the matter directly with Aesop's *************, as they are ultimately responsible for delivering the agreed-upon goods and/or services.

Should Mr. ***** have further questions or require additional assistance, we are available to discuss his concerns. Our customer support team can be reached at ************, Monday through Friday from 8:00 am to 8:00 pm ET.
We regret any inconvenience this situation has caused ******* ***** and remain committed to supporting him within the scope of our role.

Sincerely,
Momnt Support Team

Customer Answer
Date: 02/03/2025

Complaint: 22872945

I am rejecting this response because:
I find it inconceivable that a reputable consumer loan broker would proceed to pay out to a construction firm the entire amount of a project that had not even begun. To do so clearly deprives the consumer of any recourse if the project fails. In my case the project did not even begin; Momnt essentially handed over my money to a thief who then left the scene of the crime without a trace. It never occurred to me that by signing up for a 0% financing package I was signing away any hope for holding the contractor responsible. I assumed the first payments I made were in lieu of a deposit to the service provider (*********************). I assumed that my money was being handled responsibly by a financial firm that had "vetted" the business (per one agent I spoke with on the phone). Why should I believe that Momnt's practices are anything less than enabling of disreputable businesses? When I discovered the fraud, Momnt proceeded to leave the impression that they were going to resolve the issue (see notifications I received from Momnt between the fall of 2023 and fall of 2024). Instead the scammers had a full year to disappear and cover their tracks. When did Momnt learn of Aesop's Gables scam transactions? Was Momnt aware of the numerous complaints that consumers had already lodged against Aesop's Gables by the time my first request for contracted work? If not, why not? Was I the first to alert Momnt to the fraudulent nature of Aesop's Gables? Is Momnt really taking no responsible whatsoever for this scam?

Sincerely,

******* *****
Business Response
Date: 02/04/2025
Dear Better Business Bureau,

At Momnt, we take all customer concerns very seriously and are committed to working with our customers to resolve any issues to the best of our ability. We value our customers and strive to provide exceptional service and support.
Momnt maintains records of the loan disbursement request(s) authorized by Mr. ***** in the amount(s) of $15,755.00 on 4/28/2023 via a phone number directly linked to ******* Clarks name.

To better assist the customer, and to determine what additional options are available, we kindly ask that they contact our customer service team directly at ************. Our representatives are available to assist between 8:00 AM and 9:00 PM EST, Monday through Friday. We appreciate the opportunity to address any concerns and work toward a resolution.

Thank you for bringing this matter to our attention. Please let us know if any further information is required.

Sincerely,
Momnt Support Team
Initial Complaint
Date:01/24/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In January of 2023, I went into ************************* for ** consultation and agreed to a medical plan. The plan was quoted to cost $9200, and included 12 ** *********** ******* had me apply for financing through Momnt. I was approved for the financing with a 24 month interest free rate. I started my *********** 5 treatments were completed. When I called to schedule my 6th treatment around Nov 2023 I was informed the clinic was closed and no longer in business and they were being investigated for fraud. We called Monnt at that time to talk about payments as we were considering paying them off in full. At that time they told us to not pay anything as they were taking legal action against Wasatch medical and going to resolve the issues that way as there were multiple people involved in the scam and same situation as me. They gave us a ticket number #**********. I had not heard, been contacted in anyway until now 01/23/25 requesting payments because now it was out of the 24 month interest free period. When explained the situation they offered a settlement of $9200, then the second ****** offered settlement of $8552.55, if paid in full by 02/15/25. We see that Momnt won a lawsuit against Wasatch in the amount of ************************************************************************************************************************* to pay. The scam was identified we followed the instructions from Momnt to do nothing due to the lawsuit and fraud, they should not be seeking payment now even after they won a lawsuit.
Business Response
Date: 01/29/2025
Dear BBB,
Thank you for the opportunity to respond to the complaint filed by ***** *********. Our records indicate that Mr. ********* contacted our office on 1/24/2025 and offered to settle his account in full for $8552.55. Momnt reviewed the settlement offer with *********** and *********** has agreed to accept $8552.54 as settlement in full on Mr. *********** loan provided that the payment is received by 1/31/2025. Momnt emailed Mr. ********* approval of the settlement offer on 1/28/2025 to ********************************. Upon receipt of the payment of $8552.54 by 1/31/2025, Momnt will consider the account as satisfied and report the loan as paid to the credit reporting agencies.
If Mr. ********* has any additional questions, please have him contact our office at ************, Monday through Friday from 8:00 am to 8:00 pm ET.

Sincerly,
Momnt Support Team

Customer Answer
Date: 03/03/2025

Complaint: 22855082

I am rejecting this response because: the case is not satisfied because I feel that I shouldn't have to pay. For services that I was not given.thanks ***** VanVallis

Sincerely,

***** *********
Business Response
Date: 03/05/2025
This letter is in response to the complaint submitted by ***** ********* to the Better Business Bureau on 02/05/2025 (the Complaint). Momnt has reviewed ***** Vanvalliss concerns as stated in the Complaint, which has been assigned a case number of 20945841513. We understand that the Complaint expresses concerns about a former merchant in Momnts program, *********************** and/or its affiliate companies (collectively, Wasatch).

Momnt provided the electronic application platform that ***** ********* used to apply for and obtain a loan from *********** to finance goods and/or services to be provided by Wasatch. Momnt and *********** were not a party to the agreement between Wasatch and ***** ********* to provide the goods and/or services at issue in the Complaint.

Momnts records show that ***** ********* executed an Installment Loan Agreement with *********** on 12/13/2022. When ***** ********* entered into the Installment Loan Agreement, He confirmed the terms and conditions of the financing arrangement in addition to authorizing the loan amount to be paid to Wasatch.

Momnt maintains records of the loan agreement electronically signed by ***** ********* on 12/13/2022 acknowledging the terms and conditions of the financing agreement. Momnt also maintains records of the loan disbursement request(s) authorized by ***** ********* in the amount of $9,200.00 on 12/13/2022 via a phone number directly linked to ***** Vanvalliss name.

Momnt takes consumer protection and customer satisfaction seriously, and to that end, its merchant agreements require its partner merchants to comply with all applicable laws and fulfill all obligations to its customers and prospective customers. Additionally, when a customer disputes the delivery, quality, or performance of the services provided by the merchant, the merchant has certain obligations to Momnt in responding to such disputes and handling of associated loan proceeds. A merchants failure to comply with these obligations is a breach of its contract with Momnt. Based on a breach of those obligations, Momnt filed a lawsuit against Wasatch in the **** District Court for the Northern District of Georgia (the Litigation). Although Momnt obtained a judgment against Wasatch as a result of the Litigation, Momnt has been unable to recover any of the funds it is entitled to under the judgment.

Accordingly, ***** ********* is responsible for HIS obligations under the Installment Loan Agreement with ***********. Should ***** ********* have any questions, he may contact our customer support team, at ************ between the hours of 8:00 am to 8:00 pm ET Monday through Friday.

Sincerely,
Momnt Support Team
Initial Complaint
Date:01/23/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is ***** *****. I live at **********************************************************************************. In 2022 I saw an advertisement on Chicago TV for ** treatment at ************************* located in the ******* area. I made an appointment and was told the program could help pay for the service thru a finance company Momnt. I had about 4 or 5 sessions and I paid $400.00 each session for the service lasting about 40 minutes each session. I was told you only pay when you have a session or treatment which I did. Later in the year I made an attempt to get a treatment and found the doors locked and no explanation why the business was closed. I tried calling, no answer. I called Momnt finance and explained what happened and that I would not need their service anymore. In 2024 I started getting texts and letters from Momnt saying I owe them for services I did not receive. I feel this is wrong and the I should not be charged for service I did not receive.
Business Response
Date: 01/31/2025
Dear Better Business Bureau,
At Momnt, we take all customer concerns very seriously and are committed to working with our customers to resolve any issues to the best of our ability. We value our customers and strive to provide exceptional service and support.
To better assist the customer, we kindly ask that they contact our customer service team directly at ************. Our representatives are available to assist between 8:00 AM and 9:00 PM EST, Monday through Friday. We appreciate the opportunity to address any concerns and work toward a resolution.
Thank you for bringing this matter to our attention. Please let us know if any further information is required.
Sincerely,
Momnt Support Team

Customer Answer
Date: 03/16/2025

Complaint: 22850494

I am rejecting this response because:
Adding supporting documents to case number to complaint 22850494.

Sincerely,

***** *****
Business Response
Date: 03/17/2025
3/17/2025

Dear BBB,
Thank you for the opportunity to address ***** Browns concerns as outlined in the complaint submitted. We sincerely regret the frustration ***** ***** has experienced and appreciate the chance to clarify our role and the steps we have taken to assist in resolving this matter.
Momnt operates as the electronic application platform that ***** ***** used to apply for and obtain a loan from ***********. This financing arrangement was intended to fund goods and/or services to be provided by ************************** It is important to note that Momnt and *********** were not parties to the agreement between ***** ***** and ************************* regarding the provision of goods and/or services mentioned in the complaint.
Our records indicate that ***** ***** electronically signed an Installment Loan Agreement with *********** on 10/14/2022,acknowledging the terms and conditions of the financing arrangement and authorizing a loan disbursement to ************************* for $9,700.00.This agreement was executed following a request verified via a phone number linked directly to ***** ******* name.
Understanding the concerns raised, Momnt conducted an investigation into this matter to explore potential solutions on ***** Browns behalf. Unfortunately, despite our efforts, we were unable to secure a resolution from **************************
While we empathize with the difficulties ***** ***** has encountered, the terms of the Installment Loan Agreement remain binding, and ***** ***** remains responsible for fulfilling the obligations under that agreement. We encourage him to continue addressing the matter directly with *************************, as they are ultimately responsible for delivering the agreed-upon goods and/or services.
We regret any inconvenience this situation has caused ***** ***** and remain committed to supporting him within the scope of our role.
Please have ***** ***** contact our customer support team at ************, Monday through Friday from 8:00 am to 8:00 pm ET. We are happy to discuss the options available and work with her to find a suitable solution.
Sincerely,

Momnt Support Team
Customer Answer
Date: 03/25/2025

Complaint: 22850494

I am rejecting this response because: see attached

Sincerely,

***** *****
Business Response
Date: 03/28/2025

Hi ***** *****,

This document provides a summary of the electronic signature and acknowledgment associated with your loan. Below are the details we have on record for your acceptance of the loan agreement:

Loan Information
Account Number: **********
Approved Amount: $ 10,000.00
Merchant: Edge Brook ******* Clinic
Date/Time Presented to Customer: October 14, 2022, 6:33 PM

Electronic Signature and Acknowledgment Details
Date and Time of Acceptance: October 14, 2022, 6:33 PM
Phone Number Used for Acceptance: **************
IP Address at Time of Acceptance: **************

By completing the electronic signature process on 10/14/2023, you confirmed acknowledgment and acceptance of the loan agreement under the terms contained in the loan agreement. This electronic acknowledgment is compliant with the Electronic Signatures in Global and National Commerce Act (E-SIGN Act).

If you have any questions, please contact us at ************ or ***********************************
Initial Complaint
Date:01/23/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed a contract with ********************, fraudalent company which used MOMNT for home improvement credits. They charged me 900 USD cash deposit + ***** USD credit deposit that MOMNT transferred to the contractor's account directly.The contractor never replied to me nor showed up for any job in my house. While reporting this issue to MOMNT I raised the claim that the contractor was fraudalent and was using MOMNT credits to ask money from people. There was a bunch of people scammed by this contractor using this credit service. When I reported the situation, MOMNT suspended my credit.After a year of visits to court, the Judges in **** Arundel and ****** Counties in the state of Maryalnd, held contractor accountable for his actions, determined he was guilty and should be responsible for the damages. Now, MOMNT is asking me to pay the credit amount transferred to the contractor account and not to my account.They claim the case was reviewed but they never called me or gave me an status for this case and how they arrived to the conclusion that I should be responsible for that payment. Until Nov 2024 where MOMNT resolution was that I should pay for the balance of the credit. Again, the money never arrived to my account and I will not pay. I have asked MOMNT support to explain this and since then it has been 3 months without an reply.
Business Response
Date: 01/23/2025
Dear BBB,
Thank you for the opportunity to address ***** ***** concerns as outlined in the complaint submitted on January 23, 2025. We sincerely regret the frustration ***** **** has experienced and appreciate the chance to clarify our role and the steps we have taken to assist in resolving this matter.

Momnt operates as the electronic application platform that ***** **** used to apply for and obtain a loan from ****************. This financing arrangement was intended to fund goods and/or services to be provided by *********************** *** Elite Remodeling. It is important to note that Momnt and **************** were not parties to the agreement between ***** **** and *********************** *** Elite Remodeling regarding the provision of goods and/or services mentioned in the complaint.

Our records indicate that ***** **** electronically signed an Installment Loan Agreement with **************** on 6/3/2023, acknowledging the terms and conditions of the financing arrangement and authorizing a loan disbursement to *********************** *** Elite Remodeling for $3500.00. This agreement was executed following a request verified via a phone number linked directly to ***** ***** name.
Understanding the concerns raised, Momnt conducted an investigation into this matter to explore potential solutions on ***** ***** behalf. During the duration of the investigation, Momnt placed a provisional credit on ***** ***** account to suspend interest accrual and payments due and suspend credit reporting to credit reporting agencies. Unfortunately, despite our efforts, we were unable to secure a resolution from *********************** dba Elite Remodeling.
While we empathize with the difficulties ***** **** has encountered, the terms of the Installment Loan Agreement remain binding, and ***** **** remains responsible for fulfilling the obligations under that agreement. We encourage them to continue addressing the matter directly with *********************** dba Elite Remodeling, as they are ultimately responsible for delivering the agreed-upon goods and/or services.
Should ***** **** have further questions or require additional assistance, we are available to discuss his concerns. Our customer support team can be reached at ************, Monday through Friday from 8:00 am to 8:00 pm ET.
We genuinely regret any inconvenience this situation has caused ***** **** and remain committed to supporting them within the scope of our role.
Sincerely,
Momnt Support Team

Customer Answer
Date: 01/24/2025

Complaint: 22849115

I am rejecting this response because:
It is clearly an automatic message. I already stated the following:
- I authorized the credit but the money never reached my account.
- I was the one who notified MOMNT about this fraud, they were not even aware when I call your customer service, otherwise the fraud will have keep going on and on.
- The business is not longer in operation, as the place was "burned". I welcome you to give the business a call, if you can. Feel free to ****** the address and check the news from 2023.
- The Judges in **** Arundel and ********************* in the state of Maryalnd, held the contractor guilty. If there is any settlement it will be only for the money I paid in advanced not for the money MOMNT deposit on their account.
- The owner was sentenced to 6 months in prison into the Howard County Jail. Even if he is released, I will not deal with fomer convicts.
- I have not received any proof or evidence on MOMNT investigation and how you arrived to this conclusion.
- I am not responsible for fullfiling any obligation as you become part of the the fraud while not checking backgrounds on the companies you work with.
- There are at least 19 people affected on this and I am willing to have a collective law suit to stop fraudalent companies.
- It is MOMNT responsability to deal with contractors, I already went into a law suite with this company and I suggest you should do the same to get your money.
Sincerely,

***** ****
Business Response
Date: 01/31/2025
Dear Better Business Bureau,
At Momnt, we take all customer concerns very seriously and are committed to working with our customers to resolve any issues to the best of our ability. We value our customers and strive to provide exceptional service and support.
To better assist the customer, we kindly ask that they contact our customer service team directly at ************. Our representatives are available to assist between 8:00 AM and 9:00 PM EST, Monday through Friday. We appreciate the opportunity to address any concerns and work toward a resolution.
Thank you for bringing this matter to our attention. Please let us know if any further information is required.
Sincerely,
Momnt Support Team
Customer Answer
Date: 02/03/2025

Complaint: 22849115

I am rejecting this response because:
I have already reached out to customer service multiple times and they are not able to give me any response or evidence about their "investigation" on how the arrived to the conclusion and why I am responsible for the charges of the money that was not deposited into my account.
I am not responsible that MOMNT is working with fraudalent companies/contractors to authorize credits. I will not pay anything until I get a clear resolution.
Sincerely,

***** ****
Initial Complaint
Date:01/23/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Loan #**********. This loan should have been terminated already due to the contractor to which I applied for this loan through reported to me that they went bankrupt and this could not provide the goods and services (windows + installation of windows). Since they are the ones that broke the contract, I should not be responsible for paying this loan. I reported this incident immediately upon finding out. Over a year later, they MOMNT is now demanding I pay for the loan, despite reporting they are still continuing investigation. I'm calling into question their investigation as part of their investigation should be reaching out to me to verify if I did in fact ever received the goods and services. I do not have new windows and it would be an essential part of an investigation. It should be illegal to demand payment while they have yet to make a determination, and their investigation should be called into question for not including verifying receipt of goods and services by the consumer. Their argument for forcing me to pay for the loan is that "permission was granted to use the funds from the loan", but permission was never granted to take the funds and provide nothing in exchange. It was permission to use the funds based on the agreement that I would be receiving a set of windows and an installation of those windows in exchange of payment. They are attempting to pin the loan on me by using manipulated language that implies that I am responsible for allowing a company to use funds from a loan MOMNT provided directly to this company. I never once even touched the funds, they were provided directly to the contractor to which they likely had a business partnership with.
Business Response
Date: 01/24/2025
Dear BBB,
Thank you for the opportunity to address ******* ********** concerns as outlined in the complaint submitted on January 23, 2025. We sincerely regret the frustration ******* ********* has experienced and appreciate the chance to clarify our role and the steps we have taken to assist in resolving this matter.
Momnt operates as the electronic application platform that ******* ********* used to apply for and obtain a loan from ****************. This financing arrangement was intended to fund goods and/or services to be provided by *********************. It is important to note that Momnt and Cross ********** were not parties to the agreement between ******* ********* and ********************* regarding the provision of goods and/or services mentioned in the complaint.
Our records indicate that ******* ********* electronically signed an Installment Loan Agreement with **************** on 5/24/2023, acknowledging the terms and conditions of the financing arrangement and authorizing a loan disbursement to ********************* for $11,899.00. This agreement was executed following a request verified via a phone number linked directly to ******* ********** name.
Understanding the concerns raised, Momnt conducted an investigation into this matter to explore potential solutions on ******* ********** behalf. During the duration of the investigation, Momnt placed a provisional credit on ******* ********** account to suspend interest accrual and payments due and suspend credit reporting to credit reporting agencies. Unfortunately, despite our efforts, we were unable to secure a resolution from *********************. On November 15, 2024, Momnt sent an email to ******* ********* advising that our review was complete, and we determined that the provisional credit should be removed from the account and the loan would be placed in active status in 30 days.
While we empathize with the difficulties ******* ********* has encountered, the terms of the Installment Loan Agreement remain binding, and ******* ********* remains responsible for fulfilling the obligations under that agreement. We encourage them to continue addressing the matter directly with Aesop's *************, as they are ultimately responsible for delivering the agreed-upon goods and/or services.
Should ******* ********* have further questions or require additional assistance, we are available to discuss his concerns. Our customer support team can be reached at ************, Monday through Friday from 8:00 am to 8:00 pm ET.
We genuinely regret any inconvenience this situation has caused ******* ********* and remain committed to supporting them within the scope of our role.
Sincerely,
Momnt Support Team
Initial Complaint
Date:01/14/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We were solicited off ******** on or about 07/26/2023 for a quote for a bathroom remodel. We were contacted by a company named ***********, who sent a sale *** to the house to show us different designs and materials. After my wife and I decided on the bathroom remodel design we wanted, we filled out a form to apply for their special 0% down, 0% percent finacing for 12 month through a lender named Momnt. *************) customer service number., located at ******************************************************************************. The ***resenative **** Prime, ( Bath Planet) , explained that we were apporoved and a *** would be by the house in a few days to take measurments. As he advised, we were contacted by the ***resentative and they showed up to take measurments at which time they explained their material and tubs are made in ******** and would would be availaible around October. We immediately recieved payment request from Momnt which we thought was unusual, however the company had a good ****** rating and seemed legitimate. We made payments every month until, we didnt hear from Bath Planet in October, and attempted to reach out, whereas the phone numbers were disconnected and the business was no longer at the address listed on thier invoices. . We called the corporate office located in ******** and spoke to customer service, whom explained that they were aware of the sub-contactor issue, and advised to dispute the fraud with Momnt. We called Momnt, whereas they acknowledged the known issue with the company and stated that they appologized and they will investigate. Recently they updated my account back to active whereas a ***resentative told me they understand that fraud occured, involving Momnt and their business affliat, ***********, however I need to pay the amount of the loan. I re-explained that we never recieved goods or services, how can we be charged for the loan. They ***eated themselves and advised I need to pay the amount of the loan.
Business Response
Date: 01/24/2025
Thank you for the opportunity to address ****** ********* concerns as outlined in the complaint submitted on 1/14/2025. We sincerely regret the frustration Mr. ******* has experienced and appreciate the chance to clarify our role and the steps we have taken to assist in resolving this matter.

Momnt operates as the electronic application platform that ****** ******* used to apply for and obtain a loan from ****************. This financing arrangement was intended to fund goods and/or services to be provided by ******************** ***************. It is important to note that Momnt and Cross ********** were not parties to the agreement between ****** ******* and ******************** dba *********** regarding the provision of goods and/or services mentioned in the complaint.

Our records indicate that ****** ******* electronically signed an Installment Loan Agreement with **************** on 07/26/2023, acknowledging the terms and conditions of the financing arrangement and authorizing a loan disbursement to ******************** dba Bath Planet for $ *********. This agreement was executed following a request verified via a phone number linked directly to Mr. ******** name.

Understanding the concerns raised, Momnt conducted an investigation into this matter to explore potential solutions on ****** ********* behalf, including attempting to contact the merchant several times via email and telephone. During the investigation, a provisional credit was placed on Mr. ******** loan to prevent accrual of interest or payment requirements. Unfortunately, despite our efforts, we were unable to secure a resolution from ******************** dba Bath Planet.

While we empathize with the difficulties Mr. ******* has encountered, the terms of the Installment Loan Agreement remain binding, and ****** ******* remains responsible for fulfilling the obligations under that agreement. We encourage Mr. ******* to continue addressing the matter directly with ******************** dba *********** as they are ultimately responsible for delivering the agreed-upon goods and/or services.

Should Mr. ******* have further questions or require additional assistance, we are available to discuss his concerns. Our customer support team can be reached at ************, Monday through Friday from 8:00 am to 8:00 pm ET.

We genuinely regret any inconvenience this situation has caused ****** ******* and remain committed to supporting him within the scope of our role.

Sincerely,
Momnt Support Team

Customer Answer
Date: 01/27/2025

Complaint: 22811636

I am rejecting this response because: While most companies use lending institutions to assist their business, the lending practices that Momnt performs by releasing funds to their business affiliates before such services or good have been provided, are predator in its design. If I as a consumer gets approved for a car loan and the dealer fails to deliver the car to the consumer: does the consumer still pay for it? Momnt has a a legal obligation to protect the consumer/borrowers from fraud. Their business affiliate, ************, had been in business less than a few months, and the owner had open and closed multiple businesses in the same time frame, which suggests fraudulent activities, a scam.What or how does Momnt decide on who they align themselves with? How do they protect their own reputation by aligning themselves with predator business? What common practices does momnt utilize that has allowed consumers to be victimized?
Sincerely,

****** *******
Business Response
Date: 02/18/2025
Dear ****** *******,
We have received your email dated 2/7/2025 (the Correspondence) and have reviewed your concerns.
Momnt provided the electronic application platform that you used to apply for and obtain a loan from **************** for goods and/or services to be provided by ******************** dba *********** of ******* and Atlanta Window Pros. You have a separate agreement with ******************** dba Bath Planet of ******* and Atlanta Window Pros for the goods and/or services at issue in the Correspondence. Momnt and **************** are not a party to that agreement.
Our records show that you executed an Installment Loan Agreement with **************** on 7/26/2023, from which funds were utilized to finance services from ******************** dba *********** of ******* and Atlanta Window Pros. Subsequently, **************** sold this loan to Run8.
Momnt maintains records of the loan agreement electronically signed by you on 7/26/2023, acknowledging the terms and conditions of the financing agreement in addition to authorizing the loan amount to be paid to ******************** *************** of ******* and Atlanta Window Pros.
Below are the details of your acceptance of the Installment Loan Agreement:
Date and Time of Acceptance: 7/26/2023 11:07 am
Phone Number Used for Acceptance: ************
Additionally, Momnt maintains records of the loan disbursement request(s) authorized by you in the amount(s) of $14,000.00 on 7/26/2023 via the phone number directly linked to your name.
Accordingly, you are responsible for your obligations under the Installment Loan Agreement with ****************/Run8. Any concerns related to the goods and/or services offered by ******************** dba Bath Planet of ******* and Atlanta Window Pros should be directed to ******************** dba Bath Planet of ******* and ******* Window Pros.
Sincerely,

Momnt Support Team
************************************************************
Initial Complaint
Date:01/10/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been in contact with this company to pay off a loan that I believe was take out under false promises and information. I would explain this to the business and they would tell me not to pay it then tell me I had to pay it. They kept saying an investigation was underway but that was 2 years ago. I have emailed the email inquiring about the loan and about information but would with no response. I paid it but now they are saying that it depends on if it settled or not I would have to pay a fee. They have lied to me and have been fraudulent in their dealings and information given. They refuse to transfer me to managers and people who would actually have pull on the situation. They also told me not to go get legal advice.
Business Response
Date: 01/13/2025
Dear BBB,

Thank you for the opportunity to address Dane Wigingtons concerns as outlined in the complaint submitted on January 10, 2025. We sincerely regret the frustration Mr. ********* has experienced and appreciate the chance to clarify our role and the steps we have taken to assist in resolving this matter.

Momnt operates as the electronic application platform that **** ********* used to apply for and obtain a loan from ***********. This financing arrangement was intended to fund goods and/or services to be provided by **************************. It is important to note that Momnt and Cross ********** were not parties to the agreement between ********************************************************** regarding the provision of goods and/or services mentioned in the complaint.

Our records indicate that **** *********** electronically signed an Installment Loan Agreement with *********** on 12/22/2022, acknowledging the terms and conditions of the financing arrangement and authorizing a loan disbursement to ************************** for $6200.00. This agreement was executed following a request verified via a phone number linked directly to Dane Wigingtons name.

Mr. ********* contacted Momnt on 7/28/2023 advising that he intended to pay for these services using his HSA card and did not intend to open a loan and that ********************* was supposed to refund the loan. Understanding the concerns raised, Momnt conducted an investigation into this matter and attempted to contact the merchant on the customers behalf. Unfortunately, despite our efforts, we were unable to secure a resolution from ***************************

Mr. ********* made a payment of $6200.00 on 12/25/2024, which paid the loan in full. On 1/8/2025, Momnt sent an email to Mr. ********* advising that his loan is paid in full, (copy included as an attachment). Because the payment made to pay off the loan was not certified funds, the email states that If the payment made to pay off the loan is returned, a fee will be assessed and the loan will remain outstanding until it is satisfied. As of 1/13/2025, the payment has not returned and the loan is considered paid in full. Momnt will report this loan as paid to the credit reporting agencies.

Should Mr. ********* have further questions or require additional assistance, we are available to discuss his concerns. Our customer support team can be reached at ************, Monday through Friday from 8:00 am to 8:00 pm ET.

We genuinely regret any inconvenience this situation has caused Mr. ********* and remain committed to supporting him within the scope of our role.

Sincerely,
Momnt Support Team

Customer Answer
Date: 01/13/2025

Complaint: 22796619

I am rejecting this response because: who is **** ***********? If my name was not signed on the line then why did I pay it. You guys are using 2 different names for the loan. I am not **** ***********. And I want to know if an investigation is being done. I have been lied to several times and I am tired of it. If there is no investigation going on then we have a whole new different set if issues. But of course it is never about the consumer or customer care as long as you guys get your money. It is our problem and a problem that we the common folk don't know how to solve. And of course you guys can't give advice on how to solve it cause you guys want your money. That place still owes me sessions so why am I having to up hold my end with payment when I did not receive the product fully. No notification was given to people that they shut their doors.

Sincerely,

**** *********
Business Response
Date: 01/13/2025
Dear BBB and Mr. **** *********,
Thank you for the opportunity to provide clarification on the previous response. Due to a clerical error on my part, the first sentence of the third paragraph addressed ******************* incorrectly as **** ***********. I have attached a updated version of the response below. I have also attached a copy of the borrower agrrement with **** ********* to confirm the correct name on the loan in question. Please accept my apologies for any confusion this may have caused.
Sicnerely,
**** ****, Compliance Program Director for Momnt

REVISED RESPONSE:

Dear BBB,

Thank you for the opportunity to address **** Wigingtons concerns as outlined in the complaint submitted on January 10, 2025. We sincerely regret the frustration Mr. ********* has experienced and appreciate the chance to clarify our role and the steps we have taken to assist in resolving this matter.

Momnt operates as the electronic application platform that **** ********* used to apply for and obtain a loan from ***********. This financing arrangement was intended to fund goods and/or services to be provided by **************************. It is important to note that Momnt and Cross ********** were not parties to the agreement between **** ********* and ************************** regarding the provision of goods and/or services mentioned in the complaint.

Our records indicate that **** ********* electronically signed an Installment Loan Agreement with *********** on 12/22/2022, acknowledging the terms and conditions of the financing arrangement and authorizing a loan disbursement to ************************** for $6200.00. This agreement was executed following a request verified via a phone number linked directly to Dane Wigingtons name.

Mr. ********* contacted Momnt on 7/28/2023 advising that he intended to pay for these services using his HSA card and did not intend to open a loan and that ********************* was supposed to refund the loan. Understanding the concerns raised, Momnt conducted an investigation into this matter and attempted to contact the merchant on the customers behalf. Unfortunately, despite our efforts, we were unable to secure a resolution from ***************************

Mr. ********* made a payment of $6200.00 on 12/25/2024, which paid the loan in full. On 1/8/2025, Momnt sent an email to Mr. ********* advising that his loan is paid in full, (copy included as an attachment). Because the payment made to pay off the loan was not certified funds, the email states that If the payment made to pay off the loan is returned, a fee will be assessed and the loan will remain outstanding until it is satisfied. As of 1/13/2025, the payment has not returned and the loan is considered paid in full. Momnt will report this loan as paid to the credit reporting agencies.

Should Mr. ********* have further questions or require additional assistance, we are available to discuss his concerns. Our customer support team can be reached at ************, Monday through Friday from 8:00 am to 8:00 pm ET.
We genuinely regret any inconvenience this situation has caused Mr. ********* and remain committed to supporting him within the scope of our role.

Sincerely,
Momnt Support Team

Customer Answer
Date: 01/14/2025

Complaint: 22796619

I am rejecting this response because: you have still not explained why I am being lied to about an investigation going on. In the responses I have only see references to the contract and terms and conditions that you guys hide behind when what looks like shady business happens. And why was I told by Momnt to not seek legal counsel when looking at pursuing it? I want to see the documents I signed and that the ******************* gave me. I want names of people that worked there cause looks like i am going to have to take this to claims court if you guys won't do anything about it

Sincerely,

**** *********
Initial Complaint
Date:01/09/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 1/9/23, I visited ************************** for a scheduled appointment. It was to learn more about the acoustic wave treatment process. I met with a gentleman who gave his first name only. He explained the procedure, cost and benefits. He also mentioned a complimentary treatment was included with introductory meeting and a signature was required. I left undecided and never returned. Recently, I received a letter from Momnt Technologies Inc indicating that the two year grace ****** was over and payment was now due. I am being billed for a service I did not agree to or receive. The introductory meeting was convoluted. ************************** is now closed and under investigation.
Business Response
Date: 01/14/2025
Dear BBB,
Thank you for the opportunity to address ******* Mitchells concerns as outlined in the complaint submitted on January 9, 2025. We sincerely regret the frustration Mr. ******** has experienced and appreciate the chance to explain the steps we have taken to assist in resolving this matter.
We have concluded our investigation regarding *. ********** loan 4569425619 with *********** that was originated on 01/09/2023 for services contracted with *************************** After review of the information you provided to us, *********** has agreed to cancel Mr. ********** loan.
We have updated our records to show that the loan balance is now $0 and the account is now closed. We have submitted a request to have the tradeline removed form the credit reporting agencies. No further action is required on Mr. ********** part.
Should Mr. ******** have further questions or require additional assistance, we are available to discuss his concerns. Our customer support team can be reached at ************, Monday through Friday from 8:00 am to 8:00 pm ET.
Sincerely,
Momnt Support Team

Customer Answer
Date: 01/15/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ********

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Momnt Technologies Inc is NOT a BBB Accredited Business.