ComplaintsforSimple Fast Loans

• Initial Complaint

  08/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hi Good Afternoon, My name is **********************************. I am filing this complaint against Simple Fast Loans. I have a loan with them currently and have not been able to get into my account to access my loan documents. I have used their chat feature, emailed them, as well as called their customer service line. All of the **** I speak to tell me that they can't do anything for me because on their end it shows that they can access it. I spoke to a woman at the end of last week and was told a manager would reach out and no one has. This has been going on for over a month now and all I want is either access to my account or a copy of my loan documents. It feels to me that they don't want me to have access to my account for some reason. I would like access because I am entitled to my loan information that I signed as is everyone else that signs a loan. Any help you can provide would be helpful I just don't know what to do at this point. I can only assume since they are treating me this way that they are treating other customers this way too and wanted to bring it to your attention.

  Business response

  08/14/2024

  PRIVATE AND CONFIDENTIAL

  Re: Case #********, **********************************
  
  To whom it may concern:
  
  Simple Fast Loans (the Company) is in receipt of a complaint from your office regarding the above-referenced matter.  As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information to unauthorized third parties. In the event that you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above.
  
  Notwithstanding the foregoing, please note that it is the Companys usual practice to reach out to the consumer at issue in an effort to resolve BBB concerns.  To the extent that the individual identified in your correspondence is an applicant for one of the Companys products or otherwise a customer of the Company, this matter will be forwarded to a Company representative for review and resolution.  Please note that the Company has already reached out to this consumer for additional information in an effort to resolve her concerns. 
  

  Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority.
  
  Sincerely,
  Simple Fast Loans, Inc.

  
  

• Initial Complaint

  07/18/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Due to financial stress, I reached out to Simple Fast Loans (also known as ****** **** Services) that I was unable to make my June 26th, 2024 payment and asked if I could double my amount due on my next payment date or if there could be ***** given in this situation. The representative, ****** F, immediately setup that I would pay double on July 12th to bring my account back to good standing (around $300 to be paid). A few days later, I received several emails from ******************************* stating that my account was in collections. I kept telling him that I already had a payment arrangement made and to remove this collection. On July 12th, they withdrew the double money set up and my account it now in good standing. However, today July 17th, I received a certified mail dated on July 7th that they reported my account to the credit bureaus. I am extremely frustrated and disappointed at how Simple Fast Loans treated me after I properly communicated and asked for any options. I always made my payments on time and the one time I needed assistance, they treat me like this and then LIE to the credit bureaus knowing full well my account is in good standing now.

  Business response

  07/26/2024

  PRIVATE AND CONFIDENTIAL
  Re: Case # *******, ***************************  
  
  To whom it may concern:
  
  Simple Fast Loans (the Company) is in receipt of a complaint from your office regarding the above-referenced matter.  As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information to unauthorized third-parties. In the event that you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above.
  
  Notwithstanding the foregoing, please note that it is the Companys usual practice to reach out to the consumer at issue in an effort to resolve BBB concerns.  To the extent that the individual identified in your correspondence is a customer of the Company, this matter will be forwarded to a local Company representative for review and resolution. 
  
  Please note that the Company routinely updates information to consumer reporting agencies in the normal course of business.  If this consumer is a customer and has brought her account current, that information will be updated as soon as possible (if not done so already).   Please note, however, that consumer reporting agencies may take up to 30 days or longer to update reports and this is beyond our control.
  
  Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority.
  
  Sincerely,
  Simple Fast Loans  
  
  

• Initial Complaint

  07/16/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I borrowed a loan back on 11/10/23 for the amount of $600. I have been paying every two weeks and paid the amount of $1,186 towards the loan. Paid almost more than half the loan amount already. Can I please get my loan closed as I feel I have paid more than enough to the loan borrower.

  Business response

  07/24/2024

  PRIVATE AND CONFIDENTIAL
  Re: Case # ********, ***********************  
  
  To whom it may concern:
  
  Simple Fast Loans (the Company) is in receipt of a complaint from your office regarding the above-referenced matter.  As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information to unauthorized third parties. In the event that you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above.

  
  Notwithstanding the foregoing, please note that it is the Companys usual practice to reach out to the consumer at issue in an effort to resolve BBB concerns.  To the extent that the individual identified in your correspondence is a customer of the Company, this matter will be forwarded to a local Company representative for review and resolution. 
  
  Please note that the Company does not offer a formal workout plan or similar arrangement in the normal course of business.  However,if the consumer would like to call our customer service line at **************,a representative will review the account and (assuming a customer relationship)attempt to resolve her concerns. 
  
  Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority.
  
  Sincerely,
  Simple Fast Loans  

  
  

• Initial Complaint

  06/04/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Simple Fast loans is calling me 6/4/24 saying I took out a loan back in 2020, but never made a payment. I have never had a loan with simple fast loans, never heard of it till the day they called. This loan had to be issued to someone else using my name. When I told the lady I had never even heard of Simple fast loans she was still like so do you plan on paying this today? It is been 4 years since apparently this loan was taking out and they are just now trying to contact me.

  Business response

  06/10/2024

  PRIVATE AND CONFIDENTIAL
  Re: Case # ********, *********************    
  
  To whom it may concern:
  
              Simple Fast Loans (the Company) is in receipt of a complaint from your office regarding the above-referenced matter.  ************** submission to your organization does not give complete context for her specific complaint.*********** offers online, unsecured consumer loans through our website, www.simplefastloans.com. 
  
  Privacy regulations prohibit the Company from disclosing confidential consumer information to third parties without a specific, written authorization. If you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above. It is the Companys usual practice to reach out to the consumer at issue to resolve BBB concerns. 
  
              ************** appears to allege she received a call seeking collection on a loan with the Company.  She claims she advised she did not take out the loan.  *********** takes complaints of a fraudulent loan seriously.  Please note,however, that the Company cannot investigate without first obtaining various pieces of information and documents from the consumer initiating the complaint, which the consumer is asked to provide at the time the complaint first comes to our attention. Submission by the consumer of that information and documentation is a crucial first step and includes completing a ************************ affidavit and a police report.  We have no record of receiving such documentation from ************** at this juncture.  If we have a record of a loan in ************** name, we will contact her again to obtain the necessary information.    
  
        Thank you for your assistance in bringing this matter to our attention. *********** invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority.

  Sincerely,

  Simple Fast Loans, Inc.

  
  

• Initial Complaint

  04/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had taken an loan out with Simple Fast loan in august of 2022, I had made the payments of around 200$ each month until January 2023. I then had my account sent to their collection department because I was having trouble with making the payments. Simple Fast Loans then gave me the number to e solve my loan which is their area for collections. When I called them, they gave me the options to pay 70 dollars a month until the 1000$ was paid off. I started paying the 70$ off each month starting February 2023 all up to October 2023. In November of 2023, I had my debit card hacked and so I called e solve my loan to give them another card number because I did not want my payment plan to be void. On November 2, 2023 I spoke to a customer service rep named ******** who told me that I needed to make a payment because the old card was rejected. I told her I can pay 100 today, which I did. After confirming that my payment went through she told me that my ending balance was ******. Also, she told me it would be noted on my file that this amount is what I owe to have my loan complete. However, I had recently found this year 2024 that simple fast loans is trying to have a collection agency get me to pay over 2500$. I then called simple fast loans to dispute this and was told that there was nothing they can do because my loan was sold.

  Business response

  04/16/2024

  VIA UPLOAD
  Better Business Bureau
  *************************** East
  Suite 510
  **********, ** 30022
  
  PRIVATE AND CONFIDENTIAL

  Re: Case # ********, *************************  
  
  To whom it may concern:
  

  ****** ******************** d/b/a Simple Fast Loans (the Company) is in receipt of a complaint from your office regarding the above-referenced matter.  As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information to unauthorized third-parties. In the event that you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above.
  
  Notwithstanding the foregoing, please note that it is the Companys usual practice to promptly reach out to the consumer at issue in an effort to resolve BBB concerns.  To the extent that the individual identified in your correspondence is a customer of the Company, this matter will be forwarded to a local Company representative for review and resolution.  If this matter involves a Company account sold to a third-party, the Company will repurchase the account and address the customers concerns or work with the third-party to develop an amicable resolution for all involved.    
  

  Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority.
  
  Sincerely,

  *****************************

  Director of Compliance/Corporate Counsel

  
  

• Initial Complaint

  02/01/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  This company issued a loan in my name to someone in *******. They keep calling and sending text messages to get a loan I never applied for or received any money for. The lady is rude when I call and tells me I don't have an account with them and refuses to let me speak to the fraud department.

  Business response

  02/09/2024

  To whom it may concern,

  Simple Fast Loans, ***************** is in receipt of a complaint from your office regarding the above-referenced matter.  As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information to unauthorized third parties. The fraud team are actively addressing this issue to stop all calls and are in the process of resolving it for ****************. We advise **************** to kindly contact us at ************ to speak to one of fraud analysts for an update.

  Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority. 

  Sincerely,

  Simple Fast Loans, Inc.

• Initial Complaint

  01/31/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I made contact with this company to opt out from being on their mailing list. There was a recorded message that wanted me to give my Social Security number so the company would know who was making this request. I did not give it out; this is my private information not to give out.So since I did not give this information the letters keep coming. STOP

  Business response

  02/02/2024

  Dear ********************,

  We appreciate your reaching out to Simple Fast Loans, **** The provided number is designated for the official Consumer Credit Industry, managing requests from consumers regarding opting in or out of firm credit offers. You can also explore their website at www.optoutprescreen.com.
  

  Your request to cease future solicitations has been received and processed. Kindly be aware that it may take up to 30 days for the full implementation of this request.
  

  Sincerely,
  Simple Fast Loans, ****

• Initial Complaint

  12/26/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Just back from visiting family and checking my account & saw an external deposit of $800 from this company which I never applied or heard of them. This is illegal what they did ir how they got my financial info. NEVER APPLIED FOR A LOAN WITH COMPANY & IF THEY PULLED MY CREDIT I WANT IT REMOVED IMMEDIATELY

  Business response

  01/02/2024

  To Whom It May ********************* have been in contact with **************** and our fraud department is assisting with investigating the fraudulent activity brought to our attention.
  

  Sincerely,

  Simple Fast Loans, Inc.
  

   

• Initial Complaint

  12/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I got a loan with the company and I got behind due to a car wreck but continued to pay just not on the dates my account was supposed to be auto debited anyways they've locked me out of my account mean while it continues to add interest daily I have called I've left emails and nothing is being done they say there's nothing wrong with my account and they've escalated it to hire management but no call backs no resolution and I can't even pay them with my account not showing up like it it

  Business response

  12/20/2023

  To whom it may concern,

  Our customer support team spoke to Ms. *********** about the technical issue with her account access and she expressed satisfaction with the explanation. Consequently, she agreed to withdraw her BBB complaint.

  Sincerely,

  Simple Fast Loans.
  

• Initial Complaint

  09/27/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  On September 11 I reached out to get my account current on **********************. I have had this loan since January 23 previously I had a loan with them that was paid off. This current loan that I have on April 6 I had asked to turn off the automated payments because I was going through a hardship on September 11. I contacted Simple Fast Loans to come up with a payment plan. The company wouldnt work with me. They just told me to keep making payments with my debit card. And they dont do payment plans or payment arrangements so on September 20 ***************************, the manager of a simple fast loans he received a complaint off of Better Business Bureau. I was at work when he called around 5 PM. I got off at 7 PM, 7:30 PM. I had told them that day that I would contact Thursday and Friday but since I figured I have been paying manually, I just started paying with my debit card to ring the account current. I have been making the efforts to make the account current by making the partial payments so today at September 27 I received an email voicemail from ***************************, saying that he needs to get me on a plan and if I dont get on a plan then the account will be sent to collections or to a third-party agency and in the voicemail he mentioned that he had made attempts to contact but the only time I had communicated with him was on September 20 I didnt receive any other calls emails or any letters from him. After that last communication you know I feel like this is a tactic a scare tactic you know they should see that I have been making partial payments. I shouldnt have to be threatened to get sent to collections when I have been trying my hardest to get the account Current. I am very disappointed with how this is handled.

  Business response

  09/29/2023

  To Whom It May ***************** believe this complaint is related to a previous complaint ID#******** which the customer accepted as resolved on 09/27/2023.
  

  Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority.

  Sincerely,

  Simple Fast Loans, Inc.
  

  Customer response

  09/29/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩