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Business Profile

Logistics

Fast Shipping Logistics Group

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/04/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Beware! They did the exact same thing to me. 475$ to ship, 600$ tax and then saying they need additional money for 900$ for change of ownership. BBB please shut this scam down!

  • Initial Complaint

    Date:03/14/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I answered an AD on ******** marketplace on March 2, 2024 for a free piano. A ***************************-Case (may be a fake email address) gave me the info to contact this company. I contacted them the next day on March 3rd I was given a quote for delivery of the item picture was sent to me and everything of a wrapped up what seem to be a piano. Anyways, I chose the option for 5 day shipping $475 to get the piano by March 8th by 7am. The day of the delivery the same company sends me a message through their message board (only way of communicating with them) stating they have been trying to reach me for 2 days to tell me that there is a tax fee for the piano of $600.I let them and showed them proof that the email was never received, very rude associates ***** and **** on the chat, states the email was sent to a different email address. I questioned it but, paid the fee Now the piano is to be delivered on March 9th at 7am couple of hours before delivery they send me an email stating a removal of the previous owners name of the piano is $900 to deliver it.. Once again, a very stupid move on my part I paid it.. Now to be delivered March 10th.. again a few hours until it is supposed to be delivered they send me another email asking for $1200 At this point I knew I was being scammed by both the seller on FB marketplace and this company. I was seeking for my full refund.. Ive filed a claim with PayPal (which all payments was sent through them). No piano and I am out of over $2000.. the owner of the original piano kept claiming she was out of town and will refund me all of the money this week. Obviously once I let the scammer behind the emails know that I am filing a report for being scammed the emails stopped and suddenly all conversations with this company disappeared, but they have all been with sent to my email so I have evidence of the conversations. Please help me receive my funds back and let other consumers know what a scam this company is with their hidden fees. Please

  • Initial Complaint

    Date:01/17/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A ******** post was reviewed which redirected me to Fast Shipping Logistics Group for delivery of the item ******* Baby Grand Piano). The email communication with this individual that originally had the ******** post was then returned as undeliverable on 01/12/23, as it is apparent this was a scam. A detailed email including screenshots of all conversations, confirmation of payment activity sent via Zelle on 01/09/23 ($495 for a delivery fee) has been sent to the individual that sent over the invoice (email: ******************************************************** and individual that was sent the $495 (email: ************************* and no refund has been made. In that detailed email sent on 01/13/23, it was noted that this referenced email was "a final attempt to get the $495 refund back, before this is reported accordingly." As anticipated, there was no response from either of these individuals involved.

Fast Shipping Logistics Group is NOT a BBB Accredited Business.

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