ComplaintsforAmerisave Mortgage Corporation

• Initial Complaint

  08/29/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Please Refund my application fee. This was a shady transaction with the mortgage officer, and he assured me that if I wanted to quit and stop the application at any time, they would refund me.

  

  Business response

  09/22/2021

  Business Response /* (1000, 5, 2021/09/13) */ AmeriSave Mortgage Corporation ("AmeriSave") appreciates this matter being brought to its attention and the opportunity to respond. In researching the consumer's concerns, AmeriSave reviewed the transaction history for the mortgage application and communication records. The consumer was advised that the $500 Application Fee was nonrefundable. Additionally, this language was presented to the consumer while completing the online mortgage application and prior to the consumer entering their credit card information. This is consistent with AmeriSave's "Advance Application Fee Agreement" that was disclosed to the consumer along with the Loan Estimate ("LE") prior to accepting payment. This agreement is clear as to the terms of the Application Fee, and includes the following language: "In order to proceed with your residential mortgage loan application, you agree/agreed to pay to AmeriSave Mortgage Corporation ("AmeriSave") a $500 NONREFUNDABLE Application Fee. Should you decide to cancel your loan application, or should your loan application be denied, AmeriSave will retain your $500 to cover miscellaneous administration costs incurred during the origination and processing of your loan application. These costs may include, but may not be limited to, pre-qualification, file review, underwriting, requesting of and cost for verifications of employment, deposits, tax transcripts, and other third-party costs that are typically collected at closing that may have been incurred during the origination and processing of your loan. Please refer to the Loan Estimate for disclosure of the Application Fee. The Application Fee does not cover third party costs for a credit report(s), flood hazard determination, appraisal, miscellaneous property inspections, or other similar charges, but may be used to offset these costs if your loan does not close. Additionally, if known to be required at the time of application, these third-party costs will appear on the Loan Estimate and will be collected at the time of closing." A copy of the consumer's electronically signed Advance Application Fee Agreement reflecting the consumer's agreement with the terms and conditions of the Application Fee may be provided if necessary. AmeriSave respects the consumer's wish to cancel the loan application. We regret if there was any misunderstanding. The loan was final dispositioned on 8/30/2021, per the consumer's request. While the consumer's frustration with the time in process is understandable, there is no evidence found to support the claims that AmeriSave has been deceptive in its lending practices. As a courtesy, the $500 Application Fee will be refunded to the credit card initially charged within 3 to 5 business days. AmeriSave regrets any inconvenience to the consumer and trusts this matter is resolved satisfactorily.

• Initial Complaint

  08/28/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Refinanced with AmeriSave and at closing they failed to follow the correct procedures and wire the final payoff directly to my lender. They without my approval, sent me a check which evev though it was sent USPS priority mail it was lost in transit. Due to all this the final payoff was higher and is still not paid in full. I had to spend hours on the phone trying to fix this and only get the run around. I am not paying the extra $200 and climbing since I didn't create the problem.

  

  Business response

  10/08/2021

  Business Response /* (1000, 5, 2021/09/20) */ AmeriSave Mortgage Corporation ("AmeriSave") appreciates this matter being brought to its attention and the opportunity to respond. In researching the borrower's concerns, AmeriSave reviewed the transaction history for the mortgage application and communication records. AmeriSave understands the borrowers concerns with making sure their previous mortgage was paid off on time. After further review, it was found the payoff funds were incorrectly sent by check instead of wire. When this was brought to AmeriSave's attention the Loan Originator ("LO") and other staff worked with the title company to resolve the matter. The payoff funds were wired to the consumer's prior lender on 8/26/21 and 8/30/21. It is AmeriSave's understanding that this matter was resolved on 8/30/21. We apologize for the inconvenience to the consumer and trusts this matter is resolved satisfactorily. Consumer Response /* (3000, 7, 2021/09/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) Please see original communication on 8-19 to AmeriSave and the response nothing they could do. Too weeks to get fixed plus loan payoff made my payment late. Still no communication from them. So they said when they first found out they fixed it, proof of lies as seen here. - Original message From: Jan ******** - AmeriSave <*********@amerisave.com> Date: 8/19/XX X:XX PM (GMT-05:00) To: Trevin ********* - AmeriSave <***********@amerisave.com>, rlallen820 <**********@aol.com> Subject: RE: Wire It is a title issue. We have funded this. I would call title. Nothing I can do at this point. I will also reach out to post closing for you. Jan ******** Processor AmeriSave Mortgage Corporation NMLS ID ***** 3525 Piedmont Rd NE 8 Piedmont Center, Suite 600 Atlanta GA 30305 ************ Desk ************ Fax *********@amerisave.com We at AmeriSave Mortgage Corporation strive to put our customers first. If at any time you believe I exceeded your expectations, or did not deliver on our pledge to put you first, please feel free to contact Customer Service at ************ or via email at ********************@amerisave.com. Thank you. From: Trevin ********* - AmeriSave <***********@amerisave.com> Sent: Thursday, August 19, XXXX X:XX PM To: ********** <**********@aol.com>; Jan ******** - AmeriSave <*********@amerisave.com> Subject: RE: Wire I believe that is something that is always set up at closing. I am not sure why they would not be able to take the check. Is there anything we can do on this one Jan? Trevin ********* Loan Originator NMLS ID #XXXXXXX AmeriSave Mortgage Corporation NMLS ID #1168 3525 Piedmont Rd NE 8 Piedmont Center, Suite 600 Atlanta GA XXXXX 678.567.6519 Desk 478.845.3996 Fax ***********@amerisave.com Visit my personalized webpage: **************************************** A referral from a friend, past client, or colleague is the highest compliment I can ever receive. We at AmeriSave Mortgage Corporation strive to put our customers first. If at any time you believe I exceeded your expectations, or did not deliver on our pledge to put you first, please feel free to contact Customer Service at ************ or via email at ********************@amerisave.com. Thank you. From: rlallen820 <**********@aol.com> Sent: Thursday, August 19, XXXX X:XX PM To: Jan Davidson - AmeriSave <*********@amerisave.com>; Trevin Hernandez - AmeriSave <***********@amerisave.com> Subject: Wire Importance: High CAUTION: This email originated from outside of the organization. Do not follow guidance, click links, or open attachments unless you recognize the sender and know the content is safe. Team I was told this was going to be a wire transfer per my lender instructions that I forwarded. Today I received a check from Solidify made payable to FCI Lender Services. I immediately sent this via USPS Prioriry Mail and called FCI to advise. They just informed me they only accept certified funds or wires per their instructions and the lender will probably reject the check. Why was the demand instructions not followed? More issues and very frustrated with the final part of this deal. Please advise. Regards *** Business Response /* (4000, 12, 2021/09/30) */ AmeriSave Mortgage Corporation ("AmeriSave") appreciates this matter being brought to its attention and the opportunity to respond. No new information has been provided by the consumer for review. Any inconvenience to the consumer is regrettable. The payoff funds were wired to the consumer's prior lender on 8/26/21 and 8/30/21. It is AmeriSave's understanding that this matter was resolved on 8/30/21. AmeriSave has made a good faith effort to address the concerns and resolve the matter satisfactorily.

• Initial Complaint

  08/28/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I paid $500 to Amerisave to begin a refinance on my property to get a better rate. I submitted all the documentation requested and when asked how much longer the process will take have been told its almost done. Then get an email requesting more documentation, in many cases items I have already submitted. At this point I feel it was a scam to just get the initial $500.

  

  Business response

  09/21/2021

  Business Response /* (1000, 5, 2021/09/10) */ AmeriSave Mortgage Corporation ("AmeriSave") appreciates this matter being brought to its attention and the opportunity to respond. In researching the consumer's concerns, AmeriSave reviewed the transaction history for the mortgage application and communication records. AmeriSave understands the consumer's concerns with getting the loan to closing as they were interested in expediting the process. AmeriSave has had higher than usual volume recently but is still focused on providing good service to our customers. It is not typical for a loan to close within 30 days from the application date. It takes approximately 45 to 60 days to close a typical refinance. AmeriSave regrets if this time frame was not clearly communicated to the consumer. This mortgage application was completed on 8/5/21. This complaint was received 9/1/21. In addition, the time it takes to close a loan can vary dramatically depending on the complexity of the loan, clear documentation being provided, and the verifications required to be obtained from third parties. The consumer's frustration with providing loan documents is understandable. However, AmeriSave is required to obtain documentation to meet agency and investor guidelines. There is no evidence found to support the claims that AmeriSave has been deceptive in its lending practices. As a courtesy, the $500 Application Fee will be refunded to the credit card initially charged within 3 to 5 business days. AmeriSave regrets any inconvenience to the consumer and trusts this matter is resolved satisfactorily.

• Initial Complaint

  08/27/2021

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I started looking at refinancing my home with Amerisave and they charged me a $500 deposit. After reviewing the documents with my children I decided to not refinance my home and asked to cancel the process. The company is refusing to cancel my transaction and trying to force me to continue by holding my money hostage. The loan is not a benefit to me and no services have been completed. The analyst was very rude to me when I told him I want to cancel the same day we reviewed everything and is still trying to get me to make the appointment with an appraiser. I told the appraiser I am not moving forward and they said they have cancelled from their side.

  

  Business response

  09/10/2021

  Business Response /* (1000, 5, 2021/09/10) */ AmeriSave Mortgage Corporation ("AmeriSave") appreciates this matter being brought to its attention and the opportunity to respond. In researching the consumer's concerns, AmeriSave reviewed the transaction history for the mortgage application and communication records. The consumer was advised that the $500 Application Fee was nonrefundable. This is consistent with AmeriSave's "Advance Application Fee Agreement" that was disclosed to the consumer along with the Loan Estimate ("LE") prior to accepting payment. A copy of the consumer's electronically signed Advance Application Fee Agreement reflecting the consumer's agreement with the terms and conditions of the Application Fee may be provided if necessary. Additionally, this language was presented to the consumer while completing the online mortgage application and prior to the consumer entering their credit card information. The Loan Originator ("LO") spoke with the consumer on 8/19/2021. During that communication the consumer requested to cancel the loan as she decided to use another lender. The LO offered to price match the competitor's offer. The consumer was advised the application fee was non-refundable if the competitor's LE document could not be provided. AmeriSave respects the consumer's decision to cancel the loan. A final disposition was made on the loan on 8/30/2021 as requested. As a courtesy the $500 Application Fee will be refunded to the credit card initially charged within 3 to 5 business days. AmeriSave regrets any inconvenience to the consumer and trusts this matter is resolved satisfactorily. Consumer Response /* (3000, 12, 2021/10/26) */ I never received my refund. Business Response /* (4000, 17, 2021/11/05) */ AmeriSave Mortgage Corporation ("AmeriSave") appreciates this matter being brought to its attention and the opportunity to respond. Due to an oversight the refund was not processed timely. The $500 Application Fee has been refunded as of 10/28/2021, to the credit card initially charged and will appear on the account within 3 to 5 business days. Consumer Response /* (2000, 19, 2021/11/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) The $500 refund was deposited to my checking account in October of 2021.

• Initial Complaint

  08/27/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Amerisave MortgageCompany advertisements invade my browser relentlessly. Researched & filled form to have the ads cease. They did not-got more frequent! Even followed their "chat" option explaining my problem and in answer received a Mortgage app in an email! Followed again twice by their marketing piece which makes it difficult to to escape without shutting down safari completely. Looked online & this disreputable company has been sanctioned in the past for this illegal practice. Need it to stop and disseminate sleazy practices of this company. Potential customers NEED to know the type of practices they employ.

  

  Business response

  09/27/2021

  Business Response /* (1000, 5, 2021/09/15) */ AmeriSave Mortgage Corporation ("AmeriSave") appreciates this matter being brought to its attention and the opportunity to respond. The AmeriSave Marketing Team suggests that the consumer use an ad blocker app or click on the AdChoices icon and select 'Not interested in this ad'. AmeriSave has no direct control over the advertisements which appear on the consumer's computer while browsing the internet. As a precaution, the consumer has been added to AmeriSave's internal Do Not Mail and Do Not Call lists. AmeriSave regrets any inconvenience and hopes the consumer will employ ad blocking tools to stop seeing any unwanted internet ads.

• Initial Complaint

  08/26/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  We applied for a cash-out refinance of our mortgage on July 8th, 2021 loan #XXXXXXXX. We completed all necessary steps for loan approval, including a $500 fee based on the information given to us. Amerisave had our home appraised which came in over $70,000 less than other appraisals. The appraiser sent was incompetent, and spent less than 5 minutes in our home. I contacted Christian ****** at Amerisave and asked them to have the home reappraised which they would not agree to. They only gave me the option of doing all of the leg work the appraiser is required to do for them to possibly consider hiring another, which is not something I am familiar with doing, as I am not a home appraiser.

  

  Business response

  09/27/2021

  Business Response /* (1000, 9, 2021/09/14) */ AmeriSave Mortgage Corporation ("AmeriSave") appreciates this matter being brought to its attention and the opportunity to respond. In researching the consumer's concerns, AmeriSave reviewed the transaction history for the mortgage application and communication records. While AmeriSave makes every attempt to confirm a customer will qualify for a loan prior to moving forward, a loan's final approval must come from a qualified underwriter reviewing all documentation including verifying the customer's income and review of the property appraisal. Completing the appraisal at the start of the loan process is standard practice in the industry, as the appraised value is needed to calculate the loan-to-value ratio used to underwrite the loan and is an essential part of the overall qualification process. AmeriSave uses only licensed appraisers to complete appraisals for its loan requests. To accomplish this, most appraisals are ordered through an appraisal management company who will contract with a local appraiser who is familiar with the area and recent sales that are most like the subject property. AmeriSave regrets that the consumer felt the appraisal inspection was too fast and the appraiser did not do a thorough job. Unfortunately, the appraisal came in $84,000 less than expected at $360,000. AmeriSave has no control over the appraised value of the property. However, AmeriSave offers a reconsideration process to an applicant when they do not agree with the value assigned or believe there are errors made by the licensed appraiser. During this process, the applicant is provided the opportunity to submit additional information to counter the discrepancy and/or to provide additional recent sales in their neighborhood that are similar in size, age, style, etc. AmeriSave's Credit Risk Department ("Credit Risk") reviews and compares the additional information to determine if there is a case to go back to the appraisal management company to have the licensed appraiser provide an updated/corrected appraisal. If there is enough information to support significant error was made in the determination of the value assigned by the appraiser, Credit Risk will contact the appraisal management company for assistance in requesting/obtaining an updated appraisal. The Loan Originator ("LO") explained the reconsideration process to the consumer on 7/21/2021. The LO attempted to contact the consumer on 7/26/2021, 8/2/2021 and 8/6/2021 to discuss the appraisal reconsideration process but was unsuccessful. There is no documentation to show that the consumer provided any data to review for the reconsideration process. Unfortunately, as a result of the lower appraised value and the debt to income ratio the loan could not be approved. The loan was final dispositioned on 8/23/2021. The Advance Application Fee Agreement disclosed to the consumer explains the fee is nonrefundable and does not cover third party fees such as the appraisal. As a courtesy, the $500 Application Fee will be refunded to the credit card initially charged within 3 to 5 business days. AmeriSave regrets any inconvenience to the consumer and trusts this matter is resolved satisfactorily.

• Initial Complaint

  08/26/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This company seems like a bate and switch trying to get you in the door with the lowest interest rate then when they go through the process they change it. Went through with our loan originator Joanna who ran my husbands credit and told us we could do a refi 20 years 2.12% no closing costs. that was 4 weeks ago. We have had 3 closing disclosures and no closing date with the run around. Our loan went to a processor belinda and told us that we had to go to 25 years paying over 4000 in closing costs but we have an email from our originator earlier that morning that it was changed to 25 years, 2.12% with 1100 closing costs. They are both not on the same page, and the excuse for it was because it has been a few weeks, escrow closes on our original mortgage so we have to pay more. Sorry not my problem that you dragged your feet for 4 weeks. Now we are afraid of loosing our interest rate that has been locked at 2.12%, is their going to be an excuse for that? Communication is poor

  

  Business response

  10/19/2021

  Business Response /* (1000, 10, 2021/09/14) */ AmeriSave Mortgage Corporation ("AmeriSave") appreciates this matter being brought to its attention and the opportunity to respond. In researching the consumer's concerns, AmeriSave reviewed the transaction history for the mortgage application and communication records. AmeriSave understands the consumer's concerns with getting the loan to closing as they were interested in expediting the process. It takes approximately 45 to 60 days to close a typical refinance. AmeriSave regrets if this time frame was not clearly communicated to the consumer. The mortgage application was completed on 7/19/2021. This complaint was received 8/26/2021. While AmeriSave makes every attempt to confirm a customer will qualify for a loan prior to moving forward, a loan's final approval must come from a qualified underwriter reviewing all documentation including verifying the customer's income. The Loan Originator ("LO") prequalified the consumer using estimated income figures provided by the consumer. A further review of the income documents showed that the stated income was not supported. On 9/9/2021 the LO and Processor spoke to the consumer. The parties were working on obtaining a new offer letter showing increased income for the consumer. To address the issue regarding the increased costs, the Loan Estimate ("LE") issued on 7/20/2021 acknowledged the rate would be locked until 9/3/2021. The LE itemizes all loan costs and show they are rolled into the loan. The LE does not disclose $0 loan costs. The Loan Terms Agreement e-signed by the consumer on 7/20/2021 discloses the terms of the lock under Terms and Conditions (IV, Letter B): "To obtain the locked-in terms, the loan must close and fund, be delivered, or be purchased on or before the Lock-In Expiration Date set forth in this Agreement. If, for any reason, the loan is not funded, delivered, or purchased, as may be applicable, on or before the Lock-In Expiration Date, or this Agreement is rendered void by AmeriSave in accordance with this Agreement, then, subject to applicable law, you will be required to pay the higher of the interest rate and/or other pricing terms: a. previously established for your loan plus an extension fee, or b. prevailing at the time you communicate to AmeriSave your agreement to proceed with the new pricing terms." In the interest of good service, the LO should clarify the consumer's loan is prequalified at the time of the initial application pending verification of the most essential application data. While the consumer's frustration with the increase in cost is understandable, there is no evidence found to support the claims that AmeriSave has been deceptive in its lending practices. The loan must be approved based on the most recent income documents provided. The consumer should contact the LO or the Sales Manager for rate and pricing concerns and adjustments. AmeriSave regrets any inconvenience to the consumer and hope he will continue to work with employees to move the loan forward. Consumer Response /* (3000, 12, 2021/09/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) 1. How are 2 people telling me two different things, BB Practice? 2. How are days of leaving messages, and no return phone calls unless I block my phone number, BB practice? 3. How are hearing we are going to closing, and receiving closing disclosures, 3 to be exact, and then pulling them away and saying we need more info, BBB practice? I shouldn't receive a closing disclosure until we are set to sign 4. How are income requirements needed to lower the payment of my loan by almost 400 an issue, I used the same income when I got the mortgage. 5. If all information was plugged in with the loan officer and it didn't match or qualify, then I should have been told right then and there that it probaly won't work. 6. I'm not disputing the process, I'm disputing the runaround that I have been given, the loan officer and processor not working together and both giving me different information, If i sit with a loan officer and decide on my terms of the loan, Year, Rate, Etc, it shouldn't change 3 different times after that. Business Response /* (4000, 14, 2021/09/22) */ AmeriSave Mortgage Corporation ("AmeriSave") appreciates this matter being brought to its attention and the opportunity to respond. In researching the consumer's concerns, AmeriSave reviewed the transaction history for the mortgage application and communication records. A team of mortgage specialists are assigned to work on specific modules during the loan process. Some of the primary modules are credit, income, assets, appraisal, title and insurance. The individual mortgage specialists work on the various tasks associated with the module at a different pace depending on the level of difficulty. Some of the modules take longer to complete as follow up efforts with third parties may be required to obtain information. Overall, this process allows staff who specialize in those specific modules to work the related tasks more efficiently. The intent is to distribute the tasks and modules between the specialists to ensure they are completed as soon as possible as opposed to assigning all modules to one person. It is acknowledged that this may lead to slight inconsistencies regarding what the consumer is told. Upon review of the file the call log indicates the Loan Originator ("LO") responded to the consumer's calls. The LO's work in a call center environment and speak to customers to assist with them with the loan application process throughout the day. For this reason, it may not be possible for the LO to answer a call immediately. The call log shows the LO generally returned calls to the consumer within 24 to 48 hours. The claim that calls were unreturned are inaccurate. The Closing Disclosures ("CD") submitted to the consumer for review indicated that, ". . . the figures on the initial CD, including the estimated closing and disbursement dates, are based on the most current information regarding your mortgage application and settlement changes. This information may change based on factors including but not limited to the final verification of third-party settlement charges and any changes to the mortgage terms requested by you prior to settlement. A Revised CD will be provided as required when applicable changes occur. Please note that the issuance of the initial CD does not constitute a final loan approval or commitment to lend. . .". While the consumer's frustration with the time in process is understandable, there is no evidence found to support the claims that AmeriSave has been deceptive in its lending practices. The Sales Manager has been asked to contact the consumer to discuss the next steps. AmeriSave regrets any inconvenience to the consumer and trusts this matter will be resolved satisfactorily as the loan progresses. Consumer Response /* (4200, 16, 2021/09/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) As of today 9/30/2021, I was just asked to resubmit documents that have been submitted previously. Each time I have a conversation with someone, I'm always told they have everything they need but I am still resubmitting things that have been submitted. As far as return phone calls back, they have not been returned in a timely matter, only recently when I submitted my complaint here. My loan originator Joanna has been working from home each time I talk to her and does not work in a call center at least when she speaks with me. Again, I should not have been promised one thing within hrs via email from Joanna and Belinda has told me something completely different. I should not have received a closing disclosure unless everything has been submitted and a closing date provided. I should not be asked for more information, or re submitting of paperwork if I have a closing disclosure acknowledged. Once again, everything has been submitted as asked and sometimes more then once, awaiting updated closing disclosure with closing date and final terms. Business Response /* (4000, 21, 2021/10/11) */ AmeriSave Mortgage Corporation ("AmeriSave") appreciates this matter being brought to its attention and the opportunity to respond. In researching the consumer's concerns, AmeriSave reviewed the transaction history for the mortgage application and communication records. AmeriSave has been in contact with the consumer and believes their issues have been resolved. The mortgage sales manager and the processor over the file have discussed the terms of the newest closing disclosure and the consumer is receiving $1500 cash back at closing. A closing date is scheduled for 10/13/2021. AmeriSave apologizes to the consumer for the inconveniences and hopes that their issues have been resolved satisfactorily.

• Initial Complaint

  08/26/2021

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I am filing a complaint due to the fact I am out $500 for the appraisal fee that never happened because I ended up refinancing with my current lender. The loan officer lied to me and said it was to cover the appraisal. It took the loan officer 10 days to get back to me when I advised him that my credit union was offering lower fees. By the time he finally got back to me, I did not see a real benefit to switching from my current lender. So I decided not to move forward with AmeriSave. This is based on their higher fees and poor customer service. I'm asking for my $500 back because I don't feel they provided a good service.

  

  Business response

  09/10/2021

  Business Response /* (1000, 5, 2021/09/03) */ AmeriSave Mortgage Corporation ("AmeriSave") appreciates this matter being brought to its attention and the opportunity to respond. In researching the consumer's concerns, AmeriSave reviewed the transaction history for the mortgage application and communication records. AmeriSave has had higher than usual volume recently but is still focused on providing good customer service to our customers. To address the communication issue, the call logs show the Loan Originator ("LO") should have done a better job of returning calls and providing the consumer with status updates. The level of service provided is not consistent with AmeriSave's standards. The mortgage application was completed on 8/2/2021. This complaint was received on 8/27/2021. Unfortunately, the consumer decided to not move forward with the loan. AmeriSave respects the consumer's wish to cancel the loan application. The loan was final dispositioned on 8/24/2021. As a courtesy, the $500 Application Fee will be refunded to the credit card initially charged within 3 to 5 business days. AmeriSave apologizes for any inconvenience to the consumer and trusts this matter is resolved satisfactorily. Consumer Response /* (2000, 7, 2021/09/07) */ (The consumer indicated he/she ACCEPTED the response from the business.)

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩