Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Mark the Mover, Inc. has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforMark the Mover, Inc.

    Moving Companies
    BBB accredited business

    At-a-glance

    Customer Reviews

    3.67/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    BBB Rating & Accreditation

    Accredited Since: 6/20/2001

    Years in Business: 48

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Mark the Mover is a small locally owned and operated company. We’re a member of the American Moving and Storage Association, and the Georgia Movers Association. We’re approved and licensed by the Georgia Department of Public Safety, certificate number 7576.

    Products & Services

    Packing Materials, Moving Materials, Movers

    Business Details

    Location of This Business
    1504 Carroll Dr NW, Atlanta, GA 30318
    BBB File Opened:
    7/1/1996
    Years in Business:
    48
    Business Started:
    1/1/1976
    Business Incorporated:
    1/23/2003
    Accredited Since:
    6/20/2001
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Hours of Operation

    Primary

    M:
    7:00 AM - 5:00 PM
    T:
    7:00 AM - 5:00 PM
    W:
    7:00 AM - 5:00 PM
    Th:
    7:00 AM - 5:00 PM
    F:
    7:00 AM - 5:00 PM
    Sa:
    7:00 AM - 4:00 PM
    Su:
    7:00 AM - 12:00 PM
    Business Management
    • Mr. John Warren, Owner
    Contact Information

    Principal

    • Mr. John Warren, Owner

    Customer Contact

    • Mr. John Warren, Owner
    Additional Contact Information

    Fax Numbers

    • (404) 351-4873
      Primary Fax

    Email Addresses

    Industry Tip

    BBB Tip: Hiring a mover

    Customer Complaints

    0 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    3 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Anita N

    1 star

    11/23/2023

    I hired this Company to help me move a day before thanks giving! I was charged $911.00. The movers were incompetent and unqualified! The Crew leader carelessly broke my $600 entertainment center, my flat screen tvs which were 3 were practically yanked off of the wall, one of my entertainments centers was left behind because the two gentlemen couldnt figure out how to remove the screws, there was also a part that was broken from my plat-form bed due to a lack of competency and skill set thats needed to break down a bed!!!! The mover tried to lie and say it was already bent! Im assuming he said that because his crew leader had already destroyed my entertainment center! The team leader was useless and very careless!!! I literally watched them destroy most of my furniture due to carelessly and neglect and a lack of training! How can you send two movers to move someone and they cant remove televisions from the wall and break down a bed!!! I was in tears! I received an email from ************************* stating that ************ will be contacting me about my brand new entertainment center that was destroyed by his crew leader!!!!

    Mark the Mover, Inc. Response

    11/28/2023

    Mark the Mover regrets anytime a customer expresses dissatisfaction. We want to thank this customer for taking time to share her feedback.  We sincerely apologize for the less than satisfactory experience she had with our moving services.  It should be noted that transit related damage is an inherent part of the moving business. It happens even with the best movers. The customers claim that our movers are unskilled and incompetent is not accurate. Our movers are properly trained and experienced.Both movers in this crew are valued employees, have numerous years of experience and have been with the company for over ten years.  Unfortunately damage can happen and when it does the best measure of a moving company is how a customer is treated when an issue occurs.

    The customer submitted a claim on the day of her move.  The only issue that she reported was damage to an entertainment center. Mark the Mover promptly responded to this concern. After filing her claim she raised issues about T.V. screens being yanked off the wall and the disassembly of her bed. We respectfully disagree about her characterization on these two matters.

    We found that the entertainment center is made of particle board which is inherently weak and not meant for transport. The customer signed a binding contractual agreement which exempts Mark the Mover from liability related to handling and moving particle board.She also signed a damage contract. Her selection of coverage limits her claim to no more than $48.00.  The customer claimed that her entertainment center was valued at $600.00. Even though she did not provide documentation that would support her claim we accepted her statement. Despite our mutually agreed to contract that relieves us of liability from particle board damage and our contract that limits a claim to $48.00, we offered to provide the customer with a $300.00 check. We believe that this is a generous offer and shows that Mark the Mover takes our customers concerns seriously and that we always go above and beyond in providing service to our customers.         


    Local BBB

    BBB Atlanta & NE Georgia

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.