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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Despite having called and "cancelled" this "service" no less than three (3) times in the last two years, I continuously receive a junk mail, plastic-wrapped "newspaper" thrown in my landscaping or storm drain every Wednesday night / Thursday morning. I have never subscribed to the this. I have been assured that it will stop and it does not. This is a nuisance. It is unwelcomed, environmentally unfriendly, and a security threat to those of us that leave town for multiple weeks. Dont respond with an automated message falsely promising to investigate the matter, just fix the problem.
Business response
12/01/2022
Good afternoon,
We would be happy to look into this issue and make sure it gets addressed. Unfortunately, the customer did not proved an address or any contact info with the complaint. Do we know the address where the paper is being delivered?
Thank you,
*********************
Customer Care
************
Initial Complaint
11/13/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I have faithfully subscribed to the AJC for years and I enjoy being able to read a printed copy for my Sunday delivery except thats not what has been happening for months now. The delivery on Sunday is horrible, rarely do I get mine and then I call an get the automated answering machine and it states that my delivery isnt possible for Sunday and that it will be delivered on Monday and most of the time that doesnt happen either. I am pretty fed up and have been trying not to cancel my subscription but I am sick of this and paying for something that I dont receive.Business response
11/16/2022
Hello ******************,
Thank you for contacting the Atlanta Journal-Constitution.
We apologize for the issues you've had with the delivery of your paper. We have contacted our distribution management team and have asked for an update on a solution to address this problem as quickly as possible. We will follow up with our delivery team over the next few weeks to ensure that your newspaper is being delivered consistently and it includes the correct number of sections.
In the meantime, we have applied a one month credit to your subscription for the issues youve experienced.
If you have any further questions or concerns please feel free to contact us at Customer Care.
Thank you,*********************
Customer Care
************
Initial Complaint
10/19/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I subscribed to the paper and never received it.Business response
10/20/2022
Hello ********************,
Thank you for speaking with me today. Again, we apologize for the issues you've had with the delivery of your paper. As we discussed, We have contacted our distribution management team and have asked for an update on a solution to address this problem as quickly as possible. We will follow up with our delivery team over the next few weeks to ensure your service is back on track.
In the meantime, we have applied a one month credit to your subscription for the issues youve experienced.Please feel free to contact us at customer care if you have any further questions or concerns.
Thank you,
*********************
Customer care
************
Initial Complaint
09/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have a subscription to the Atlanta journal constitution EVERY Sunday I do not get my newspaper when I call I get an automated service sometimes I receive the paper but most times I DO NOT I called during the week and spoke with someone and was assured that my paper would be delivered but again for the last 4 weeks no paperBusiness response
09/19/2022
Good morning Mr./****************,
Thank you for contacting the Atlanta Journal-Constitution.
We apologize for the issues you've had with the delivery of your paper. We have contacted our distribution management team and have asked for an update on a solution to address this problem as quickly as possible. We will follow up with our delivery team over the next weeks to ensure your service is back on track.In the meantime, we have applied a one month credit to your subscription for the papers you've missed.
Please feel free to contact us at customer care if you have any further questions or concerns.
Thank you,
*********************
Customer Care
************
Initial Complaint
07/23/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I keep receiving unsolicited papers like the Evening Edge. I have requested that they remove me from the mailing list several times by phone and online. They always respond they will address the issue. And yet, I keep receiving papers. I would like it to stop. Thank you.Business response
07/26/2022
Hello ************************,
Thank you for contacting the AJC.
We sincerely apologize for any inconvenience this may have caused. We have contacted our distribution management team and have asked for an update on actions that will be taken to address this problem. We assure you that we are addressing this with a real sense of urgency and are working to permanently stop delivery as quickly as possible.
Please feel free to contact us at customer care if you have any further questions or concerns.Thank you,
*********************
Customer Care
***********
Customer response
07/26/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, if I receive another paper, I will reopen the complaint. Thanks
Sincerely,
*****************************Customer response
08/12/2022
Complaint: ********
I am rejecting this response because: I filed complaint ******** regarding unwanted delivery of newspapers including the Evening Edge. I have been told numerous times by the AJC they will address the problem. They replied to my BBB complaint stating the same. And yet I received ANOTHER newspaper this evening. Please make it stop.
Sincerely,
*****************************Business response
08/26/2022
Good morning *****,
I apologize for the delayed response. Yes, the customer's complaint has been updated in our systems and has been escalated to our distribution management team. We're monitoring this issue closely to ensure the customer's concerns are addressed.
Thank you,
*********************
Customer careCustomer response
08/26/2022
Complaint: 17614749
I am rejecting this response because I am not certain the issue has been addressed. While Im glad they are monitoring the situation, I would like to see results before I accept their response/close the complaint.
Sincerely,
*****************************Initial Complaint
07/22/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have made several attempts to cancel delivery of "The Evening Edge" to my home over the years, but this year I have made a special effort because the risk of home robbery when the papers pile up has dramatically increased. I have called the customer care delivery department number at the AJC several times. I have been put on a Do Not Solicit List. I have spoken to two levels of "escalation teams." Every time, I have been assured the deliveries will stop, but they never do. Therefore I am asking the BBB to try to resolve this. I would like the home delivery stopped permanently, and I would also suggest that the AJC should be required to demonstrate to you that they have a working and efficient procedure in place to stop, as well as to start, home deliveries. Both functions are essential for operating in the business they are in. I think the delivery of supplements like the Evening Edge should be "opt-in" for three reasons. One, it's a nuisance and a very outmoded way of reaching out to customers. Two, it's a litter problem, one of the biggest in the Atlanta area. And three, it creates a serious home security risk in areas where break-ins occur. When a customer like me has taken the step of being put on a "Do Not Solicit" list and the newspaper company still chooses to ignore this request, if a home break-in then occurs, the company should be open to a liability claim. ************** companies should not have to carry all the burden if homeowners are otherwise conscientious about protecting their property. When a newspaper company dumps unsolicited and unwanted litter in one's driveway to announce to every burglar driving by, "Nobody's Home!," they have to assume some responsibility.Business response
07/22/2022
Hello ************************,
We apologize for the issues you've experienced with receiving the Evening Edge. Our distribution management team is working as quickly as possible to make sure delivery is permanently stopped at your address moving forward. We are also investigating this situation so this mistake is avoided in the future.
Please feel free to contact us at ************** if you have any further questions or concerns.
Thank you,*********************
Customer Care
************
Initial Complaint
06/01/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
For most, if not all of the 21 years that I have lived in my current home, The AJC has thrown TWO copies of The Evening Edge edition of The AJC at my residence, TWICE per week. I live on a corner. The paper is thrown at the southwest end of my lot and at my driveway. I do not want this paper at all! Several times, I have responded to the blurb on the front page that states, "To stop receiving delivery, please contact our customer care department at ************. No change occurred. I have spoken with the person as they threw the paper. They retreived it as we spoke; the paper has been thrown twice per week since. I learned the only time it is not thrown is after I've allowed 5 or more issues to collect on one spot. I've collected enough copies for box stuffing, etc. What does it take for them to stop littering my property? If I wanted the paper I'd subscribe. I simply want the circulation department to HIGHLY flag my address for NONE-delivery!!! Thank you.Business response
06/09/2022
Hello **********************,
We sincerely apologize for any inconvenience this may have caused. We have contacted our distribution management team and have asked for an update on a solution to address this problem. We assure you that we are working as quickly as possible to address your concerns. We will continue to follow up with our distribution team over the next few weeks to ensure that we've stopped delivery of the Evening Edge permanently at your address.
If you have any further questions or concerns, please feel free to contact us at customer care.
Thank you,
*********************
Customer care************
Customer response
06/09/2022
I would much prefer to accept the AJC's response. However, I've gotten lip-service and no action repeatedly. I must see no more papers/litter in my yards for a length of time before I feel confident enough to feel the matter is resolved.
Thank you for asking and assisting.
Customer response
06/21/2022
I filed a delivery complaint against the AJC and received a response recently, stating that effort would be made to permanently stop delivery.
My response to their response was that I would feel comfortable with their reply once I no longer find the paper in my yard. Unfortunately, the latest paper was delivered on Thursday, June 15, 2022.
I tried to telephone *********************, ******** Care agent, at the telephone number listed on the response. However, there is no option for contacting him/her at this number.
I am unable to add addition information through my BBB complaint. How can contact be made to ****************** to inform him that no change has occurred as the paper was delivered again on June 15th?
Thank you,
****************************************
Business response
06/23/2022
Hello **********************,
Thank you for contacting the Atlanta Journal-Constitution.
We apologize for the issues you've experienced with receiving the Evening Edge. We will work with our distribution management team to permanently stop delivery at your address. We understand your concerns and want to assure you that we are doing everything we can to address this issue as quickly as possible.If you have any additional questions or concerns, please feel free to contact us at Customer Care.
Thank you,
*********************
Customer Care
************Customer response
06/25/2022
Complaint: 17301374
I am rejecting this response because I have repeatedly received promises that the delivery will be stopped. The latest paper was delivered on June 16, 2022, after I filed the BBB complaint and the AJC's response was that it would be stopped - ASAP. I first received that promise approximately 5 years ago. The saga continues...........
Sincerely,
***********************************Initial Complaint
05/02/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
My 91 year old mother has not received a paper since march 31 2022. She calls daily to report it and is promised that a paper will be delivered with two hours but the paper never comes. The subscription has been paid in full but no paper is being delivered. She has no internet so she cannot read it online. I have called for her to get this resolved but it has done no good. What can you do to get the ajc to deliver the paid for paper that they have promised?Business response
03/20/2023
Good afternoon,
We were advised by the subscriber that this issue was addressed and the BBB complaint was from 2022. Per the customer she has not submitted a ******************** complaint since then.
Please let us know if there is any additional information needed on this end.
Thank you,
*********************
Atlanta Journal-Constitution Customer Care
************
Initial Complaint
03/13/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
We have a sunday subscription to the paper but they have not delivered here for 8 weeks. We have complained online and over the phone. They have escalated our request twice. We pay for our paper to be delivered. Where is it?Business response
03/17/2022
Hello **************,
Thank you for contacting the Atlanta Journal-Constitution.
We sincerely apologize for any inconvenience this may have caused. Our records indicate that you canceled your subscription on 3/15/22 due to the service issue mentioned in your BBB complaint. We're sorry that you had to cancel your subscription because of service issues. Unfortunately, we are working through some turnover with our carriers in your area. Our distribution management team is aware of this issue and is working to restore delivery in your area to its normal status.Thank you,
*********************
AJC Customer Care
************
Initial Complaint
03/02/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I been calling the AJC EVENING EDGE for over a year and asking them to stop dropping/littering unsolicited coupons on my driveway and they keep doing it.Business response
03/17/2022
Hello ******************,
Thank you for contacting the Atlanta Journal-Constitution.
We sincerely apologize for any inconvenience this may have caused. We have contacted our distribution management team and have asked for an update on actions that will be taken to address this problem. We assure you that we are addressing this with a real sense of urgency, and we will make every effort to avoid delivering the Evening Edge to your home in the future.If you have any further question or concerns, please feel free to contact us at customer care.
Thank you,
*********************
Customer care
************
Customer response
03/17/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************
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Customer Complaints Summary
24 total complaints in the last 3 years.
3 complaints closed in the last 12 months.