Reviews
12 Customer Reviews
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Review from Brittianny M
1 star11/23/2024
If I can give a negative 5 stars I would! I was charged for a year's worth of papers and never received 1. They asked why I never called and asked about it... first of all why I do i have to call and make sure your doing your job? I'm paying for a service that you say you provide! In my defense I thought my subscription expired so I never looked into it. I've been fighting with this for 3 months. They refused to give me my money back for the year and everytime I ask to speak to a manager the phone hung up. Very unprofessional, very rude, not very business savvy. Definitely boycotting this business
The Atlanta Journal-Constitution Response
11/26/2024
Dear Ms. ************** you for sharing your feedback. We sincerely apologize for any difficulties you experienced in reaching a manager and for the negative service experience you encountered. Regarding your refund request, we strive to maintain thorough and fair business practices, which is why we ask for documentation or a record of the issue for all refunds. Our records indicate that we have requested a refund for your last three payments, totaling $48.90, as a courtesy despite not having the necessary notes or a reported issue on your account to support your request. It is never our intention to be unfair or mislead our customers, but we are required to uphold certain business standards to ensure fairness and balance. Please feel free to contact me directly or contact our customer care team if you have any further questions or concerns. Thank you,*** ******* AJC Customer Care P:************ E: **************************Review from Monica W
1 star04/20/2023
I signed up for services in November 2022 and has not received a Sunday paper yet. However, I have received bills from them. This has been an ongoing battle! I have requested on several occasions that the problem be fixed and it has not been, so I have requested that I be removed as a customer and I still continued receiving bills. This is by far the worst service I have ever experienced! I am only choosing a star because I have to in order to post my review; otherwise, I would choose nothing.Review from Eileen B
1 star04/06/2023
I paid for a print Sunday paper till May 28th, and have not received my papers in the last two weeks. I called twice today and asked for a supervisor and they forwarded me to a random number where no one picked up, TWICE. I am contacting local news stations now and will be exposing how they took advantage of people, including me. It seems BBB will not be any help here.Review from Danielle S
1 star12/02/2022
Extremely rude! Took me days to cancel an online subscription. Someone then called me to ask to reconsider and offered a promotion that was going on and when I declined, I was hung up on. Today, 12/2, was called again about restarting my subscription & when I declined, was hung up on again. VERY UNPROFESSIONAL.The Atlanta Journal-Constitution Response
12/05/2022
Good afternoon,
Thank you for contacting the Atlanta Journal-Constitution. We apologize for your recent customer service experience. We will look into this issue and ensure our ************* reps are providing exceptional customer service and are polite to our customers.
We are sorry to lose you as a valued subscriber, and are concerned that you have chosen to cancel
your services with us. We'd like to resolve any issues that *** lead you to this decision.
Please feel free to contact us if there is anything else we can do.
Thank you,
*********************
Customer care
***********Review from Steve B
1 star11/30/2022
Looks like the AJC print edition is suffering a slow death. Not sure if it's intentional on their part or if they just can't find and keep drivers willing to put in the extra miles required to deliver to fewer and fewer print subscribers. We've had 3 days this month with no paper and also no re-delivery in response to our online trouble tickets at myajc.com . Wouldn't be surprised if the print edition is discontinued entirely in 2023. We'll be sad to see it go, but they've made no secret of their desire to stop producing it.The Atlanta Journal-Constitution Response
12/02/2022
Hello ****************,Thank you for contacting the Atlanta Journal-Constitution.We apologize for the issues you've had with the delivery of your paper. We have contacted our distribution management team and have asked for an update on a solution to address this problem as quickly as possible. We will follow up with our delivery team over the next few days to ensure your service is back on track.In the meantime, we have applied a two week credit to your subscription for the issues youve experienced.Please feel free to contact us at customer care if you have any further questions or concerns.Thank you,********************* ************* ************Review from Carl W
1 star11/29/2022
You can not cancel your subscription. The process is grueling. They do not accept cancellations online. They sent me back to the main number multiple times. No one is able to assist me in cancelling my subscription. There is a reason for them to have an average review rating of 1-star. 20 minutes on hold so far and still no success.I can not be more disappointed in my hometown paper. I guess you have to file a complaint with the credit card company to cancel.The Atlanta Journal-Constitution Response
11/30/2022
Good **************,Thank you for your feedback. We apologize for the issue you had with canceling your subscription. According to our records, your subscription was canceled on 11/29/2022. We are sorry to lose you as a valued subscriber and are concerned that you have chosen to cancel your services with us. We'd like to resolve any issues that *** exist to retain your readership with the AJC.We are eager to do whatever it takes to help resolve any issues you *** have encountered that led you to this decision. Please let me know if there's anything that I can do to help address any problems or concerns that you *** have.If you have any additional questions or concerns, please feel free to contact ************* for assistance.Thank you,********************* ************* ************Review from Victor C
1 star07/25/2022
I have to call very often for a paper, because it was not delivered. I have actually gotten two papers the next day. This is not how it works. I am suppose to get a paper every day, not the missing paper, along with the next days paper. Sometimes, no replacement paper is ever delivered. I am thinking seriously to have my newspaper cancelled.Review from Phyllis S
1 star05/13/2022
My 91 year old mother who paid for her subscription in advance is not getting he,r paper delivered she contact the ajc every day and they tell her they will bring her paper within two hours but she never gets one. I have been trying to get this resolved for over two months and the ajc has done nothing to resolve the issueThe Atlanta Journal-Constitution Response
05/17/2022
Good afternoon,Thank you for contacting the Atlanta Journal-Constitution. We apologize for any inconvenience this may have caused. Please provide the name, address, and phone on your mother's subscription and we will work to address your concerns as quickly as possible. You're also welcome to provide the best time and method to contact you and we will be happy to contact you at your convenience. Thank you, ********************* ************* ************Review from S. S.
1 star04/17/2022
I am a long time subscriber and we are down to a Sunday only subscription. We have received one paper in the past month and a half and we report it every Sunday and never get the paper. I guess its time to finally cancel.The Atlanta Journal-Constitution Response
04/24/2022
Hello **************,Thank you for contacting the Atlanta Journal-Constitution Were sorry to hear that you would like to cancel your AJC subscription. If possible, we would like to speak with you to discuss and address your concerns. Please provide the best time and method to contact you and Ill be happy to contact you at your convenience.Thank you,********************* ******** care ************Customer Response
04/24/2022
I already canceled and we are being reimbursed for the missing deliveries and the remainder of the subscription. Thanks.Review from Jeffrey S
1 star04/11/2022
Disappointing to see nothing one can do now with the BBB will actually ever end up being resolved simply because the concern will never make it to the offending party. Makes one wonder why we need the BBB anymore.Even the the BBB has removed their obligation to actually be of help, I'm still going to to my part though:I cancelled my subscription to the AJC months ago. In spite of my telephone requests and written requests of which there were multiple, they continue to solicit me with multiple mailings offering to accept me back as a customer. 30 or more!Their arrogance, offensive marketing efforts and their disrespect of me and my request naturally, ensures I will never be a customer again. I can understand they lack the business savvy to understand that ..., I don't quite understand their total disregard for an otherwise potential customer ..., so perhaps they will understand this: The "perpetual vexing" of anyone, by DEFINITION ... is harassment. Since the BBB can no longer help ... my next step is to include Harassment charges with **** County court. At their expense, of course.The Atlanta Journal-Constitution Response
04/24/2022
Hello **********************,Thank you for contacting the Atlanta Journal-Constitution. We sincerely apologize for any inconvenience this may have caused. We have requested that you not be called or mailed regarding restarting your subscription. If you have any additional questions or concerns, please feel free to contact us at customer care.Thank you,********************* ******** care ************
Customer Review Rating
1/5stars
Average of 12 Customer Reviews
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