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Business Profile

Nursing Home

The Lincare American Home Patient Billing

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 20 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/05/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a bill from Lincare for $173.68 in Jan 2022! I called numerous times, returned letters stating I was no longer using my CPAP, and even tried to return the machine to the local office! I was told that there was , NO NEED TO RETURN IT DUE TO THE AGE OF THE ***** In Dec. of 2024 I called and an agent told me that he had resolved the issue and I NO LONGER SHOULD RECEIVE ANY BILLS! Customer ID ********* Invoice ************ Thinking the issue was resolved I have thrown most of the information away ??They are threatening to turn the bill for $173.68 over to collections! I have a credit score of 795- EXCELLENT! I am happy to pay what I owe but I have not used this service or machine for over 3 years! HELP

  • Initial Complaint

    Date:03/11/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a former used of the MDINR ************ cardiologist changed my medication to ******* and I returned the device and unused test strips according to the instructions, their agent confirmed that the device was returned properly, But they keep billing me, ******** and BlueCross. They are, in my opinion trying to scam the system.

  • Initial Complaint

    Date:02/07/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been requesting to have PSHOMECARE/LINCARE stop sending me CPAP supplies. I orignally just called a couple of times and told them to stop. Then I kept receiving supplies and bills, so I put it in writing and mailed to them and then faxed to them. Again -- they will not stop sending me supplies and bills. These items were never authorized by me to be sent; therefore, I will not be paying their bill. When I contact them by phone, the tell me it's too late it's been over 60 days. I have tried to stop this prior to 60 days and they won't stop! Please have them credit by account, so I will not receive another bill or supplies from them. Also, they call my house EVERY DAY reminding me I need to order supplies. Please have this stopped as well.

  • Initial Complaint

    Date:11/19/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My original cpap machine had a motor issue and I had to take it to Lincare to be fixed. This was almost a year ago. Due to a paperwork issue that was finally resolved, they are finally supposed to be fixing it. In the meantime they gave me a loaner with no replacement attachments. I have not received any bills from Lincare since I gave them my original cpap machine to work on. I received no text messages, paper bills, or phone calls about payments due. Today I received a bill claiming they sent statements regarding an outstanding balance of $226.88. My health insurance company doesnt even have records of having been billed. This company seems very poorly run. Ive tried to call their customer service to try and find out what this bill is for and I am on hold for hours waiting for my turn for my call to be answered. Im not sure what to do at this point. Up until my cpap machine issue we received bills for the rental and face equipment but never received bills since using the loaner (and Ive received no face equipment replacements for the loaner). How am I getting this outstanding balance if I have not been receiving bills?

  • Initial Complaint

    Date:08/05/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have received a bill for $239.69 for the past 3 months. I have used my 'in-home' INR machine, called in the results and have spoken with my ** and the man who receives my reports on a regular basis. My INR expenses are paid by ******** and or my supplementary insurance for 5 or so years. I have never received a bill and am sure that I do not owe this or any amount. Please look into this and contact me for any further information needed. Thank you. ALSO: I am unable to reach anyone on the phone. I have been on hold for more than 90 min. today.

  • Initial Complaint

    Date:08/04/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Called to return equipment (mdinr machine). They kept saying someone would call to come pick it up. No one would call back. Spoke to ***** on 7-24-24 same thing, still no one came to get the machine. Received bill for machine. Called and spoke to **** *************) on 7-30-24 @ 9:45 am, she said they would send *** label to return machine. Still not received.

  • Initial Complaint

    Date:03/12/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    12/22/22 Could not get any response from local supplier. I could not get help needed to use the **** machine. Nothing worked, I could not sleep with it. I called local supplier to come pick up the machine. They came and picked up the machine on 12/22/22. I have the pickup receipt here. They have turned a bill for $450 to a collection agency. I do not owe this because I could not get the local supplier to respond. Even after I called for them to pick it up I had to call again. I did everything I could do. ******** would not pay all of the cost because I didn't use the machine full time. There was no way I could, and I got no help from the company, this bill needs to be trashed.

  • Initial Complaint

    Date:11/02/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently received a bill in the amount of $540.35. I have an MDINR machine in use, and have paid lesser amounts, ongoing. On this bill they have listed AARP as my secondary insurance, and that was changed in April, 2023, and Lincare was informed of that change to Anthem BCBS.

  • Initial Complaint

    Date:09/22/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to resolve a billing dispute with Lincare. They are charging me for equipment that I returned, and don't have.I was a customer for about a month, before I decided CPAP was not right for me. Lincare sent me a letter in the mail on 8/24/23 stating that I could return the equipment. I spoke to a Lincare representative on the phone about this right after I received the letter in the mail, and they said that I wouldn't be charged if I did return the equipment. When I returned the equipment and the replacement masks to a brick and mortar location on 9/8/23, the representative said I would not be charged and that my account was closed. Nonetheless, I received a bill in the mail on 9/10/23 for $176.37. When I called to ask about why on the same day I received the bill, they told me that I did not return the replacement masks which were worth about $30, even though I did return them. They said they would call the brick and motar location to ask for the return slip and get back to me in a week. They did not get back to me, but instead sent me another bill dated 9/12/23 for another $77.02, bringing the total billed to $253.39. I called Lincare a second time to ask why, and they said that the billing cycle started on 8/22/23, and that there was nothing they could do. They told me that they were trying to get a leg up on premera *********** because I had a deductible that was not met, and that I needed to call my insurance company, even though I told them this wasn't the issue. I called my insurance provider and they told me that what Lincare is trying to charge in are PPO discounts, and are not the patient responsibility. The total PPO discounts according to my insurance company are equal to the amount they are trying to charge me, that my patient responsibility is only ***** plus ****, and that they need to call Premera to dispute this at the following number: ************.I will not be doing business with Lincare ever again.

  • Initial Complaint

    Date:08/26/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I just received a bill from American Home Patient. I have not received any medical services form this company, or from it's apparent current owner Lincare. There is a website at lincare.com, but it not only does not have any information about the invoice I received, it does not recognize the invoice number provided as valid input. The invoice date does not match any date on which care was received from any provider, and there is no information about what care was allegedly received. This appears to be a completely fraudulent attempt to collect a non-existent debt.

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