Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/12/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told to prepay for a appointment since my insurance had not yet kicked in. I was told once my insurance was active I would receive a refund of this prepayment. After my insurance paid the bill I asked for my credit. They told me they would have to wait until after I had the baby about 5-6 mos until I was due, and then if I didn't have any outstanding bills, I would receive the refund. I am now 8 mos postpartum and they are still telling me I have to wait. I have called my own insurance multiple times and they keep telling me they will pay the final bill in full once the office at The Women's Group bills them correctly. They keep giving me reference numbers to give to The Women's Group so they know how they are billing it wrong. The Women's Group REFUSES to call them and said they don't do that and continue to bill my insurance wrong. Not to mention the whole reason I prepaid was for one appointment and my insurance already reimbursed them for that appointment. The woman in this billing department are rude, indifferent, and incompetent at their jobs. It has been well over a year since I made that prepayment and still no end in sight.

• Initial Complaint

  Date:09/18/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/29/24, I had an annual women's wellness exam. The group, Maternal Gynerations, is in-network with my insurance, so this service should have been covered at 100%. The claim was billed under several different providers who I did not see for services. The group also billed the services as diagnostic rather than preventative.Initially, I received a statement with a patient responsibility of $21.05. I contacted the group to advise that preventative visits are covered at 100% and they rebilled the claim. However, I received a new statement with a patient responsibility of $******** insurance company has confirmed that the group is billing portions of my visit as diagnostic rather than preventative. My insurance called and spoke with the groups billing representative, *****. ***** acknowledged that the services were billed as diagnostic and refused to rebill the services as preventative.I also spoke with ***** and asked her to compare the billing of my annual wellness visit from this year to the annual wellness visit from 2023, as I received the exact same services but had no patient responsibility. ***** advised that the information was not available and advised I speak with their home office. Their home office directed me back to the group. The group is fraudulently and knowingly billing patients and insurance to collect monies that they are not owed. The group is refusing to properly bill my visit as preventative and threatening to send the account to collections if it remains unpaid. I have contacted my insurance company to no avail as they can only process claims based on the information submitted on the claim form. Your assistance would be greatly appreciated in attempting to resolve this matter.

• Initial Complaint

  Date:06/05/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I payed $1435.14 for a miscarriage and bloodtest and ultrasounds on 12/4/2023. This company sends me bills every month increasing each month. I have called multiple times saying I have made a payment, but they never call me back, refuse to give me a managers name, and tell me they are still reviewing it 2 months later and cannot give me an update. I have gave them multiple emails with my payment confirmation.

• Initial Complaint

  Date:03/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AWHG manages my ***************, ******************** in *************, **. My husband made an error in bill pay and mistakenly sent a payment of $3833.61 to AWHG which cleared our bank account on 12/19/23. When my husband realized the error he had made, I called AWHG. The first call I made, due to the Christmas holidays, was on 1/4/24, I was told they would process the refund but it would take 4-6 weeks to receive a check. I was told to call back and check on the status of the refund the next week. Since that first call on 1/4/24, I have made 5 additional calls, the most recent being 2/26/24. Each time being told something different - my refund was in process my refund was escalated my case had been forwarded to a supervisor,the process had to be started all over again because I spoke to the wrong person. A different excuse each time. Three times I was told someone would call me back. No one has ever called me back. Everything they tell you is a lie. When I called on 2/25/24 I was told that the refund was still being processed. I asked to speak with a supervisor and was told that ******* would call me back in ***** hours. Well today is March 1st and big surprise no return phone call. The money is ours, never belonged to AWHG. They have no legal right to that money. Yes my husband made the error, but we never owed AWHG or Mat Gyn any money. There is no balance due on my account. The money belongs to us. It seems we will need to contact a lawyer to get our refund. Worst company ever. And sadly after 23 years with *******, I will be changing to a different practice that does not use this company for their billing services. This is a ridiculous and unacceptable way to conduct business and treat patients. The only resolution to this problem is an immediate full refund. Any ****************** that has signed on with AWHG has made the worst mistake and your practice will suffer for it. And I will share this experience on social media until a refund is received.

  Business Response

  Date: 03/01/2024

  I spoke to this patient this afternoon to apologize for the delay.  I will resolve her account and provider her with an update on Monday. 

  Customer Answer

  Date: 03/01/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 03/06/2024

  So I originally filed a complaint against Atlanta Womens Health Group last week for not issuing a refund for money that was accidentally paid to them. I actually got a phone call as a result of my complaint from ****** (sp?) last Friday, March 1st, apologizing, assuring me that the matter would be taken care of, that she would take care of it personally and once again promised me that she would call me back on Monday. Today. Well it is 5:18 pm and no response. Could I wait till tomorrow? Yes. But why should I? They have shown me absolutely no respect. The response is always the same - someone will return your call. Its a disgrace to run such a unscrupulous business. They are forcing my hand and we will now have to take legal action against them. They are keeping money that they were never entitled to. I am so completely over this. Everyone you speak to in this company lies to you. They are not sincere. They do not care. Im sure Im not the only one to experience this. I will find a new GYN, not a practice that does business with AWHG. They are as crooked as they come. As I said its time to start publicizing my experience. Maybe a news outlet can get my money back for me.

  Business Response

  Date: 03/06/2024

  This patient's refund was submitted to our *************************** on Monday as I promised the patient.  My time has just gotten away from me.  I will try and contact the patient today for an update.  She should receive a refund check at the latest by mid- week next however it was submitted as a priority and hopefully will reach her sooner. 

   

   

  Customer Answer

  Date: 03/22/2024

   
  Complaint: 21370163
  
  I am rejecting this response because: I have previously contacted you regarding an unpaid refund of $3833.16 I received a response dated 3/6/24 through my complaint history that a refund check had been mailed. It is not the 22nd of March and no such check has been received by me. Can this complaint of non- payment be posted to the business that my original complaint was filed against? 
  
  
  Sincerely,
  
  *************************

  Business Response

  Date: 03/22/2024

  We actually cut a check to the patient, check ****** dated 03/05/2024 in the amount of 3833.61.   We mailed the check to the MDs office to sign and mail to the patient.  Please find the attached ***** information.  I am waiting for a response from the MDs office on this to figure out what my next steps should be but did not want to go the day without responding.  

   

• Initial Complaint

  Date:02/13/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a patient of ******************** in 2023 for my pregnancy which ended in October 30, 2023 with the birth of my baby. ******************** requires patients to pre-pay for their obstetrics care I made two pre-payments to ******************** first June 23, 2023 of $110.64 and then second on August 13, 2023 of $349.79, I have receipts for these payments in addition to another payment that I made on May 24, 2023 of $42.45. I have paid ******************** a total of $502.88 through the duration of my obstetric care for this pregnancy. I continue to receive a bill from ******************** for the amount of $438.42. This bill shows none of my payments nor do any of their portals show any transactions that I have paid to them in the last year, I have record of all of the bills they have sent to insurance through my explanation of benefits in my insurance portal and in total per my insurance I owe them $505.76. The difference between what I have paid them of $502.88 and $505.76 is only $2.88 yet they continue to bill me for $438.42, not crediting the prepayment they took from me six months ago. I was very skeptical of pre-paying for the services to begin with, and my skepticism has only been validated by the incompetence and borderline fraudulence of their billing department. I have called the billing department four times over the last four months since they started sending me these bills and have gotten no response. I have never been able to speak to a representative from the billing department. Every time I call it always goes to voicemail and I leave a detailed voice message with a callback number, but have received no callback. They are double billing for services by going outside of the standard practice of billing all services through insurance first and only requiring patients to pay after they have received those services and any adjustments via insurance have occurred.

  Business Response

  Date: 02/28/2024

  We spoke to this patient on 02/13 and resolved  her account on 02/14. Unfortunately, I missed or did not receive the previous BBB email alert.  I apologize for the inconvenience. 

• Initial Complaint

  Date:01/24/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To date, I have NOT received any notice of balances owed, other than what I received September 2023 for my account only. I have provided a list of times I have called, and a PDF of the amount I paid, what insurance paid and what I believe I am owed/ I have not received an official statement or confirmation by any representative I spoke to, what the refund amount is, so I can only go by my claims and calculations. The last conversation I had on 1/9/24 was the refund was $368.39. When I expressed my concern this was higher than expected, I was told it was from a payment I made in May. I made no payments in May 2023 nor was billed for anything in May. After expressing this to the representative and her telling me she would call me back, I have not heard from anyone. What if I had cashed the $368.39 check? Clearly someone in your billing department is not tracking correct information. Would I be sent to collections, would I be notified it was an overpayment? As far as I can tell, It has been 4 months of repeat calls with no resolution. I would like to have an itemized statement for both myself and my son's account, with what was paid, and what is remaining credit. 2/15/2023 $387 Ob Contract 2/15/2023 + $16.44 Claim 7/20/2023 + $9.33 Claim 7/20/2023 + $9.33 Claim $422.10 Paid - $42.48 ****** responsibility - $18.61 ******* responsibility - $200.85 Partial refund Remaining Credit Due - $160.16 - per my calculations

  Business Response

  Date: 02/02/2024

  We apologize for the inconvenience, Unfortunately, Atlanta Women's Health Group and the patient's Doctor's ****** North Pointe OB/GYN has severed business ties.  The patient will need to contact North Pointe OB/GYN for any remaining refunds due. They can be reached at ************ or via email *********************

  Customer Answer

  Date: 02/02/2024

   
  Complaint: 21192053
  
  This is completely false, as you can see I have spoken to numerous representatives from your facility and even a supervisor who have seen my account and the refund balance. Apparently your company does not not what they are referring to. Your company is holding my refund. 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 02/09/2024

  From: ***************************
  Sent: Friday, February 2, **** 6:01 PM
  To: *************************
  Cc: ***************************************** MD <*********************>; *************************** <***********************>; ***************************** <******************>;********************* <***********************>
  Subject: RE: ****************** poor customer service/ billing experience - Attention refund status
  
  Good afternoon, ******,
  
  Atlanta Womens Health Group and North Pointe OB/GYN legally settled and separated our partnership; overpayments were included in that settlement and paid to North Pointe OB/Gyn to reimburse their patients.
  
  Because we understand your frustration, we are going to send you are refund check as a special circumstance in the amount of $167.54.
  
  A request to issue payment will be put in on Monday, Feb. 5th,  please allow us 2 weeks to receive this payment.  
  
  Regards,
  
  ***************************
  RCM Director
  Atlanta Womens Health Group, PC
  Ph:************
  Fax:************
  

  Customer Answer

  Date: 02/09/2024

   
  Better Business Bureau:
  
  The business overnight ***** the refund as stated. 

  As a caveat, apparently between September 2023 and February ****, no one from customer told me that all accounts were settled. Had this been explained, I wouldn't have wasted 5 months calling to only receive inaccurate information from the numerous representatives I spoke to. 

   

  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/23/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an ultrasound done at the facility on 3/16/2023. The bill of ****** came a month after and I made sure to pay it off on May 21, 2023. I received an electronic receipt that same day confirming payment. A few months later, I received the same bill asking for me to pay. I contacted the billing department on September 6, 2023 sending them my bank statement and receipt as proof that I had already paid. They said they'll take care of it but the same ******************* keeps on coming and threaten to send it to collections. I called again and was put on the line for 30 minutes before anyone picks up. They said they'll get back to me but no-one ever did. I attempted to email again in on September 25th, then October 3rd, still no answers. I called multiple times throughout the year, but no one picks up the phone and if they did, they tell me to leave a message and get back to me knowing very well they won't. Nobody from the practice got back to me since then.

• Initial Complaint

  Date:10/24/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a procedure done on 7/25/2023 at ***************************************, **. The practice that I go to for services uses this billing company. I paid upfront for my procedure $265.00. I got my summary of medical claims from my health insurance showing that all my charges were paid in full and I only owe my co-pay of $25.00. Therefore, this will leave me with a refund of $240.00 because I overpaid since the insurance paid most of the bill for this procedure. I tried calling several times to ask for my refund by calling the company Atlanta Woman's Health Group. The first response from their customer service representative was they were waiting on the insurance to pay the claim. This was a call in September 2023. I called a second time and got the same response. I finally called my insurance company on 10/16/23 and they explained to me that the company (Atlanta WHG) was paid in full on August 10, 2023, for this procedure. My insurance company representative called on my behalf while I was on the phone and explained that they were paid. AWHG asked the health care insurance company representative when the check cleared and she told them on August 10, 2023, and saw that the checks were cleared by Atlanta Women's Health Group. Then they proceeded to tell the insurance representative they needed an Explanation of Benefits email to them I emailed them this on 10/16/23. They also said it would take **** business days for my refund. I did a follow-up call today 10/24/23 and they did see my email but don't have an update on when I will receive my refund. I need help getting my refund from this company. Please help. Thank you

• Initial Complaint

  Date:09/12/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had lab work drawn in February 2023 at my doctors office with the parent group being Atlanta Womens Health Group and they contract LabCorp. I had some lab work that was not covered under my insurance and my doctors office charged me for that lab work in full. I am now getting LabCorp invoices stating that the bill needs to be paid asap for the same service or it will be sent to collections. I called labcorp and they stated that the problem was with my doctors office since they never linked up their account with the service. I called AWHG and had to leave a message because no one answered. It took them over a week to contact me back. They said there is nothing they can do and that I need to contact Labcorp again. I contacted ******* again and they again stated the same thing I mentioned above that AWHG has to call with the account number bc they cant just add services to accounts without the office calling them. I then called AWHG back, left another voicemail and have not had my call returned. I called back and had to leave yet again,2 another voicemail. My problem is that my bill from LabCorp will be sent to collections even though it has ALREADY been paid. This is extremely negligent on AWHGs part because this is my finances and my livelihood. Someone with AWHG needs to send LabCorp the account number needed to link up my services from February 2023 and get this resolved IMMEDIATELY.

• Initial Complaint

  Date:09/06/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I prepaid AWHG for labor and delivery but then changed OB providers. They told me changing providers would be no issue and never disclosed that it would take 30+ days to receive my refund back for my payments with them. I made 3 payments of $500 to them to equal $1,500 total. I have contacted them multiple times through The Women's Group of Gwinnett at their billing department speaking to ******* at extension 505 and have now tried contacting them at their corporate office at AWHG for my refund. They claim it will take up to 30 days to process. If I owed them that much money, they would not give me that long to pay so what is taking them so long? My insurance has already paid everything I owe and therefore, I need my $1,500 refund issued ASAP. It is very urgent and I have told them that without this money, I won't be able to afford my deductible and payment I will owe my new OB/the hospital for the location I have transferred to. This is very urgent as my due date approaches. All they did was put a note in my account about how it was urgent but still do nothing to get me my money back any quicker. This is so wrong and I need my money back now...