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Business Profile

Online Retailer

ReST

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

Customer Complaints Summary

  • 115 total complaints in the last 3 years.
  • 9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/26/2025

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a mattress from Rest Performance that included a 10 year warranty. My mattress began to fail in 2024. I reached out to the firm in June 2024. It took them until August 2024 to respond and diagnose issue. They confirmed in September that I qualify for the warranty, as a component has failed. They were to replace the item. It is now almost April 2025 and I have not received the item nor have they responded to follow up emails.

  • Initial Complaint

    Date:03/25/2025

    Type:Order Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought two of these beds in 2020 & now one of them the sensor mat does not work along with the pump. The bed is useless and now I can not sleep on this bed any longer. The company appears to be out of business and I don't know what to do. I spent several thousand dollars on each bed and they are now useless without parts to repair them. Please help.

  • Initial Complaint

    Date:09/06/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order and only received part of the shipment. Order#US24209803 I did not receive the sheet starter set with the fitted sheet and pillow cases. I only received the blanket and free flat sheet. I sent pictures of the delivery phot and shipping weight. The company called and said they would replace it and were filing a claim with **** They now will not answer or return my calls.

  • Initial Complaint

    Date:08/14/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a rest bed in 2021 and it took a year and a half to get the bed. Bed was delivered summer of 2022. The end of 2022 a sensor went out and we contacted rest for a replacement. They said we're in a queue and they are behind in their factories. It's been 8 to 9 months with no response since ***** saying were still in a queue. We just bought a sleep number bed and spent a huge chunk of money on it because the bed is unusable. Without the sensor on one side it stays hard as a rock and swapping the sensor from the other side only adjusts for that one movement then we have to swap the sensor to the other side. I've been sleeping on the couch because the bed is unusable.

  • Initial Complaint

    Date:08/12/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Pumps have had to be replaced. The replacements are even worse than the original issues we were having and the bed is unable to be slept for the following reasons...1. Pump runs non stop without filling the bed to set firmness 2.unplugging pump results in mattress deflating 3. 2nd pump side of bed does not detect person on it, does not adjust accordingly We ended up not sleeping together, having back/hip issues and pain daily.Phone numbers are disconnected and email is now "undeliverable" without the issue being resolved.This was over a $5k mattress and carried a 10year full warranty. I WANT MY MONEY BACK!

  • Initial Complaint

    Date:03/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased two Rest Performance beds in 2020. The company has since shut down its technical support and is not honoring its ten-year warranty. The beds have constant app-related issues making them fairly useless for their intended purpose.

  • Initial Complaint

    Date:03/05/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a King *** for over $6,000 from company. Bed is broken, Company acknowledges it is broken, yet cannot repair it. I have been promised parts for over 6 months on a *** they FULLY warrant for 10 years after the purchase. Still, no parts, a *** that does not work and only causes physical pain, and now they will not even acknowledge my emails.

  • Initial Complaint

    Date:02/14/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of purchase: 2/15/2021 but mattress was not delivered until end of July 2021.Company has a 10 year warranty on every mattress sold. Bed has stopped working correctly, app doesn't even turn on, and have contacted them for over 12 months with zero replies. Phone numbers listed on their website are not working. Emails go without reply. There are no way to contact them.

  • Initial Complaint

    Date:02/09/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We bought a rest bed a couple of years ago with a 10 year warranty. Now we are having problems with the pump and connecting it and cant get anyone to respond and the phone numbers have been disconnected.

  • Initial Complaint

    Date:01/11/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    July 2020 we bought two XL Twin Rest-Beds. One has been satisfactory since that person can sleep on most anything. The other person can't. All the problems stated in the complaints below are relevant to our experience. On the one bed we have had multiple replacements of pump, as well as other parts of the bed. For awhile, we were working with ***** at Rest-Bed. Now we can't contact the company and as others have stated.......are they out of business? We Would like a refund of the one bed, at least. Also, there are the back-aches that have been caused by the Rest-Bed not working properly, so also would like compensation for pain and injury.

ReST is NOT a BBB Accredited Business.

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