Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 6th, 2022, I **************** paid Performance Predictions LLC $700 under the user DaRealTeeKay for ********************** betting and in return I gained $3,889 on their site and they committed to pay me the $3,889 because the money was processing but then it was reversed. They shut my account down and refused to pay me or tell me why I couldnt receive my payment. They also sent me a **** in the *********** taxes on money that I never received. I find this completely unfair and horrible business. I reached out to them multiple times everybody just sees that my account is banned and just keeps shutting me down before I can even fully explain what happen. They can be reached at ***************************************************************************************************. Phone number **************.

  Business Response

  Date: 07/05/2023

  Our Fraud Operations team has reviewed your account and has determined that your account is too high risk to remain active on our site. In order to protect your privacy and the integrity of our investigation procedures, we will not be able to divulge any additional details about our investigation process.
  
  If you believe that this disqualification was made in error please fill out the attached appeals form to file a formal claim. **************************************************

• Initial Complaint

  Date:05/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Simply put, they changed my bet by cutting it down three players , changed the style of bet and still placed It all within the same click of my original bet. If they want to take players off the board two seconds after I select them so be it, but to completely and I mean completely change my bet and still put it through without me reviewing it is 100% cheating. I placed a 5$ bet containing six players: ********************* ************************* *************************** *********************** and ************************* all under fantasy pts for the fourth quarter , along with ***************.... I quickly went to place the bet and as I hit the place bet button three bars popped up saying "a player has Been removed " and it placed the bet with only *********************** and ************************* and ******************* without giving me an option to cancel it or accept the changes THEY MADE. Thats like moving a roulette bet to a different number. And their customer service and I went back and forth for about 60 messages and they are lying and saying they don't change bets when that's EXACTLY WHAT THEY DID.They messed up, it should have said hey these players aren't available and gone back to the place bet screen with the remaining players and they just refuse to admit it or acknowledge it. That's CHEATING... How are they even operating in ******* ? They use exact point spreads that ********* has and its real money on real sports bets lol. And the best part is the three players that they took off of my board (that were in the same game as the two players they left on ) they all covered my bet, but they leave *********************** in while his teams only down a few in an elimination game ? That's CHEATING. They took off three likely to hit players , left on the all time leading scorer and changed my bet completely and placed it without me approving the change... And they changed it to a "power play" where I had to get all three correct when I had flex play selected where I could have missed on two and still hit.... Cheating.

  Business Response

  Date: 05/12/2023

  Hello ************;- In review of your complaint, PrizePicks' live support has responded correctly regarding your concern. In summary, PrizePicks does not edit entries in any form post submission. This includes the formal request of the member. In the case you attempt to submit an entry with players who are no longer on our board, you'll receive a prompt and if you proceed with submitting that entry, those players will be excluded as you cannot submit entries with players who are not longer available. This same result will happen for all members in all future instances.
  

  Immediately after making an entry, it displays on your My Entriestab for your review. Should there be any concerns regarding an entry, members should contact support immediately as we cannot consider any exceptions after the start of your chosen players game. 
  
  Your entry that is in question was made at 11:31 PM ET (5/10/23). You contacted live support at 12:32 AM ET (5/11/23) which would be almost a full hour later in which the 4th Quarter selections were in the process of concluding, if not yet had already ended.
  
  In addition to this summary, we've also included our most recent thread of conversation through live support by way of attachments to ensure transparency in dialogue. 

  As the outreach to PrizePicks' 24/7 live support was at the conclusion of submitted player's games in your entry, we are unable to consider any forms of exception. Please contact PrizePicks support immediately or prior to the start of your contest in any future instance. Thank you

  Customer Answer

  Date: 05/12/2023

   
  Complaint: 20046828
  
  I am rejecting this response because: You didn't give me any option to review it. You literally CHANGED MY BET while I placed it. Furthermore there is no option to cancel fourth quarter bets and on top of that I wasn't aware that the bet had been pushed through and placed because the SIX PEOPLE I PICKED  was pushed down to 3 (conveniently *********************** the all time leading scorer was left in there.....) and in the same click was forced through without me knowing. All of that is completely unethical, immoral and borderline illefal. and the fact you're trying so hard to defend yourself to a customer you send messages to 3-4 times a week to come play your game come play your game and then you rip me off. You CHEATED admit it. You changed the bet and sent it through and you're trying to make all these excuses like I should stare at my phone for the next three hours to make sure YOUR APP DIDNT MESS ME UP. Wasn't the bet I placed give me my money back. All you had to do was say hey these players arent available anymore and then give me the option to still place the bet .... You're the ones who forced the bet through AFTER CHANGING IT..  you changed my wager I had when I hit place bet to a different format and everything , and your defense is I should have looked out for that ?? Lol no not happening. Give me my money back and pay me for my time. 75 messages back and forth with your support people. 

   

  And lastly you threatened to freeze my account for simply speaking up and also banned me on a sub reddit for doing nothing besides telling exactly what happened. Plenty of other people say you change their bets too it's not just me. Give me my money back you changed my bet and placed it anyway that's not legal. That's like a dealer moving a Roullete chip to a different number on the inside. You changed my bet. When I clicked place bet it had a six person bet with three warriors ... And for the record the game ended up being competitive and close in the fourth quarter and everyone played so that's even more unethical you take off one team but not the other while I'm placing a bet and force it through... Get a class action lawsuit again like in ********. GIVE ME MY MONEY BACK. Large companies with money and lawyers bullying common people doesn't work anymore ****** Look at me too and all the other people who got "canceled" for being like that. You're cheaters and theives. Want me to go screenshot a bunch of people on Reddit explaining how you changed their bets after they placed them ?????
  
  Sincerely,
  
  *************************

  Business Response

  Date: 05/12/2023

  Thank you for your response and we're sorry you disagree. From our continued chat message, when you receive the prompt, the players are removed from your entry and only the remaining players are there. If you proceed to submit the entry, it will be short of those players. At this moment, you can test this out live on our app. The notification prompt does not submit the entry on your behalf.

  Additionally, you did receive multiple conduct warnings in which the first warning was dismissed as your language towards our Member Support Representatives violated our Member Code of Conduct that is available for your viewing on our ************ In all cases, PrizePicks reserves the right to deactivate an account that breaks this policy as done with your engagement with live support. I've attached a portion of this should there be any questions about this Code of Conduct.

  While this is not your desired outcome, we are happy to assist with similar inquiries in the future should your outreach to support be timely and prior to the start of the contest and not after it's concluded. 

  Thank you

  Customer Answer

  Date: 05/12/2023

   
  Complaint: 20046828
  
  I am rejecting this response because: You are lying. It placed the bet in the same exact click that I placed the six leg parlay. I never had a chance to accept the three person bet you finalized. You're literally lying which is horrible for your credibility in any future situation. If you lie over $5 what else are you lying about ? For real you really think I'm wasting this much time for $5 ?? It's the moral of the point that you are CHEATERS. I'll keep saying it over and over again, I placed a six leg parlay where I can get two wrong and still win money. You took off the three ********************* (who ironically all covered) after I hit place bet . I never had a chance to say okay place the new bet where there's only three people and I have to get 100% of it correct. Never gave me a chance. You changed my bet and placed it when I had six people picked. You even admitted it in an email and now you're saying I re clicked to submit the three person bet ? That's a LIE. Your defense started with "you didn't say anything until ****" like it's my job to stare at my phone every second after I place a bet because you're shady. Hate to hurt your ego but I only look when I'm placing a bet and at the end to see if I won. Not my job to check to see if you changed my bet or not like really that's laughable. Telling me I should have checked it and canceled it lol is that how gambling with you works ??? Gotta constantly check our bets to make sure they didn't get changed by your system, wow. Now you're saying I re picked and placed the bet lol that's a complete lie too. Shady sketchy cheating company. Give me my money back and compensate me for all this wasted time and extra stress. The fact you have my credit card number is beyond worrisome. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:05/05/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stop emailing me

  Business Response

  Date: 05/06/2023

  Hello *** - 

  We are reflecting you as an active member of PrizePicks. As an industry leader in promotional offerings, we do encourage members to keep their notifications on. However, if you choose to opt out, you can find out more about our offers by way of our ******* or **************************************************.

  Additionally, members can unsubscribe to emails by clicking the unsubscribe button on each email.

  From your settings or. email, please opt-out of promotions as desired. Thank you

  Customer Answer

  Date: 05/07/2023

   
  Complaint: 20025269
  
  I never subscribed to notifications in the first place, and "unsubscribe" buttons are notorious for being phishing scams for passwords. Unsubscribe me from the list and don't send me any more emails.
  
  
  

  Business Response

  Date: 05/07/2023

  Thanks for your response. For quickest quickest out-out please unsubscribe from our email option. External to this option, your request has been submitted to our marketing team and will be fulfilled within 1-3 business days. Thank you.

• Initial Complaint

  Date:05/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PrizePicks randomly deactivated my account without telling me or letting me in my account with a message asking to reach out to them. I contacted customer service and spoke to ***** and ********. I asked for a corporate number and was told they didnt have a number. They were telling me my card was shared with another account and wanted me to take a SELFIE with my debit card and send it to them. This company is a huge scam - stay far away.

  Business Response

  Date: 05/05/2023

  Hello *** - 

  In some cases, PrizePicks may review an account as a result of various transactional instances that are inconsistent with normal play. In this case, a card associated with your account was used on another account. As a result, the account was placed in review and in good faith, PrizePicks has requested a copy of your ID and and a self holding that same ID to verify your identity for the protection and integrity of your account. This also includes the card that was used and was denied.

  This same information would be requested from the other account that attempted to use this method on multiple occasions. To this time, this information has not been sent via our live chat. Per our full rules, PrizePicks will not accept any deposits in which the card is connected to another account. Deposits associated with another account will be rejected and your bank will allocate these funds to your bank account once deemed unclaimed (attached).

  In this instance, PrizePicks may consider this an attempt to multi-account which is against our terms of service (attached) and will result in a review. 

  At this time, the investigation is still valid and open pending the submitted documentation as mentioned in the chat. There is no wrong doing by PrizePicks as our request is in compliance with our terms of service. The account that used the card associated with your account (******) is also registered to the same last name and address as your personal account. Account details of both have also been attached. Additionally, we've included a transaction ledger which reflects times/dates of each attempt in which you can see both account attempting to deposit/withdrawal with the card in question. 

  To continue review of our account, ********************** will require the requested details as we remain in compliance with our full rules and terms of service. 

  Thank you

   

  
  

• Initial Complaint

  Date:05/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recieved a ****-MISC from this company without knowing why. I know it has something to do with Prize Picks but I don't remember using Prize Picks in the past. Why did I receive so much money from you?

  Business Response

  Date: 05/04/2023

  Hello ***** - 

  For Fiscal year 22', any member who made a net profit of $600 or more will receive a ****-MISC form. This is outlined on PrizePicks Terms of Service and full rules. This account was created on 7/17/2021 and was active until 12/25/2022. Most recently, your last 2 withdrawals in 22' were for $247 and $1400. These were both successfully paid out to you via PayPal. PrizePicks has confirmed your account was eligible for the received ****-MISC as more than $600 in profit was earned in 22'. The found account was matched using the identifiable information enter on the complaint.

  Thank you

• Initial Complaint

  Date:04/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I won a contest paying out a much higher prize and deserved to earn that amount but these snakes decided to tell me a new terms of service that was never told to me before I entered the contest and paid me less and then kicked me off their platform. These scam artists only care about s******* people of their money and nothing else. Complete disgrace of a company with Pieces of Shi' running it.

  Business Response

  Date: 04/19/2023

  ******************** - 

  This complaint is in regards to a disagreement towards the scoring of a season long entry. 

  On 4/10/23, you reached out to live support with the inquiry of:
  "Why was ************************* a dnp forcing a lower payout for me? He scored above 40 points a game which is what I bet on and youre not giving me credit for that. What the ****?" (Attached).

  Per our scoring for NBASZN2 (attached), if a player goes over their posted projection, but does not play the minimum *********************************************** a DNP, due to not meeting the minimum game threshold. This was the case in your ******* projection.

  This was also listed in our scoring chart prior to any member placing any entry on any NBASNZ2 projection. PrizePicks encourages all members to review our scoring chart prior to making any entry as PrizePicks will score according to the listed scoring chart. 

  Upon receiving this information in chat, our member code of conduct was broken as ******************** consistently insulted our live support team with various abusive and derogatory insults which ultimately resulted in the banning of his account. For the integrity, respect, and privacy of ********************, PrizePicks will not attach those conversations to this complaint. However, those messages are available for the Better Business Bureau's review upon their request. 

  In no case did PrizePicks act outside of our list full rules and scoring chart as attached in this complaint.

  Thank you

  Customer Answer

  Date: 04/19/2023

   
  Complaint: 19953089
  
  I am rejecting this response because: I did exactly what your contest requires and that's to guess more or less in the remaining games the player has. Not only did I guess more for ************************* I also did it with him being injured over half of the final games of the season which is even harder for me to do and you still penalize me! You are snakes and deserve every insult I gave to you. It's funny how you just cower away like a snake would as you don't do anything to resolve this issue with me but be a spineless jellyfish. Oh well you'll get a BBB complaint from me and trust me that won't help your business in the long run. 
  
  
  
  *******************************

  Business Response

  Date: 04/19/2023

  Thank you for response. In PrizePicks' initial response to this complaint, we provided the Better Business Bureau and yourself with the scoring chart associated with the entry associated with your complaint. 

  According to the terms (scoring chart), PrizePicks settled your entry as listed on our site. The terms were available for all members prior to any member choosing a player from that board.

  While you disagree with this outcome, your request would be for PrizePicks to act outside of our terms and scoring chart. 

  That would be unethical as PrizePicks values our efforts to maintain compliance with Federal and State legislation surrounding Daily Fantasy Sports operators.

  As provided on the previously attached screenshots of our terms, PrizePicks settled your entry as worded in our terms.

   

  Thank you

  Customer Answer

  Date: 04/19/2023

   
  Complaint: 19953089
  
  I am rejecting this response because: ************ doesnt care about ethics. Thats cute and all but no ones buying it. Youre a snake organization who cares about profits and nothing else and you  will never have this deleted from your history on BBB. Most people know your snakes but now the BBB knows and Ill make sure I tell anyone using your platform to come here to complain. Scumbag gambling company thinks it really has morals and ethics? Thats cute I love it. 
  
  *******************************

• Initial Complaint

  Date:04/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Prize picks is an online gambling app. I have used this app for months with no issue. Today I tried to deposit in the app and I received a message from support telling me I was under some type of investigation and my account was frozen. They then requested information such as SSN, Credit card number, Photo ID. They claimed I had done something wrong. I have never ever broken a rule that prize picks has. When I asked why they needed the information and to know what I was accused of they refused to tell me and just kept requesting the information. I believe it is illegal to request this information without telling me what I am being investigated for since I have never broken a rule ever.

  Business Response

  Date: 04/18/2023

  Hello ******* - 

  In some cases, PrizePicks may review an account as a result of various transactional instances that are inconsistent with normal play. In this case, a deposit attempt was made and ultimately declined stating the card/account was not active. As a result, the account was placed in review and in good faith, PrizePicks has requested a copy of your ID and and a self holding that same ID to verify your identity for the protection and integrity of your account. This also includes the card that was used and was denied.

  This information has been requested and was ultimately received. However, the received card is not the card that was receiving denials for multiple accounts. PrizePicks will need an image of this card ending in **** as your name should be present. The card that was provided to us was 4204.

  Per our full rules, members should only use a method that is own by the user. We'll need this card to very this. 

  At this time, the investigation is still valid and open pending an image of this card being provided to PrizePicks.

• Initial Complaint

  Date:04/05/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So i deposited a ******************************************************************************************************************************** and other stuff; which I provided and they said it would take 24 to 72 hours and its been almost two weeks and it's no number to contact just chat and the reps keep providing with the same information daily no update after 72 hours.

  Business Response

  Date: 04/10/2023

  Hi Davontre - 

  Looking at your account, it does appear you received your $100 back by way of a refund to your $100 3/21/23 deposit by way of a withdrawal. This withdrawal was initiated on 3/21/23 and was finalized on 4/3/2023. I would expect these funds to have been allocated back to your personal bank account now. 

  Thank you

• Initial Complaint

  Date:03/28/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PrizePicks is an online DFS, Daily Fantasy Sports site. You can place wager on a players performance based on their projections. You wager if the player will go over or under his/her projections. On February 15th I won **** and attempted to withdraw **** intending to leave 260 in my account to wager with the following day. I requested my withdrawal, received a one time code. I entered that code into the site and got a message that my withdrawal was pending. Normal procedure, this is what happened every time before when I made a withdrawal. The next step is a message that your withdrawal was approved and you are prompted to enter your one time code again and then pick your method of withdrawal, Th is time however, my withdrawal was pending for a longer time than usual and I received an email that my request could not be processed at this time and I should contact member support and not to worry they will help me resolve the problem. I did contact or try to contact member support on the app only to find that I was knocked off the ap. Tried to log back in and kept getting email or pw incorrect. I resetted my pw several times to no avail. Next thing I know they are telling me that I deleted my account and I had no funds in the account. If I had no funds in the account, why did I get the one time code, and the email that they would help me resolve the issue?Makes no sense. If a player has no funds in their account and try to make a withdrawal they would immediately get an insufficient funds message on the app.I have attached two screen shots from my wife's account which shows what happened if your account doesnt have the funds you are trying to withdraw. I also attached the email I got saying that my request could not be processed but for me to contact member support and they will quickly resolve my issue.Thanks ***********************

  Business Response

  Date: 04/05/2023

  This account was placed into a review which requires you to provide certain details such as ID and other identifying information. 
  
  It does appear these details were provided prior and I've escalated the review. The review has completed and your account has been reactivated. A new withdrawal request of $2400 was created and approved. Please visit the withdrawal page to finalize your withdrawal. 
  
  Thank you
  
  

  Customer Answer

  Date: 04/06/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However the total in my account was **** and what the company is giving me is only 2543.  I need the rest of my money plus the **** which was to be my winnings if I was allowed to place my bet of 260 the following day
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:03/26/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3/26/23 received a ****-MISC from this company via mail. I have never heard of this company or have I had any dealings with them. I will be reporting to the *** as well.

  Business Response

  Date: 04/10/2023

  Hi ***** - 

  Performance Predictions operates under the public DBA of PrizePicks.

  We're showing a PrizePicks account was created on 12/26 and $44 of total deposits were made by the end of the year (22'). 

  During this period, we're showing a withdrawal of $724 was initiated which resulted in a profit of more than $600 for that calendar year. According to our terms of service, Members who have a net profit of $600 or more will receive a **** document for the 22' year. 

  Looking a geotags for this account, we are showing entries made from this account were made near and around the home address listed on this complaint. 

  Are you stating you have never heard of PrizePicks?

  Thank you