Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/10/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a $100 charge on my bank account from ********************** and I have never heard of them and never authorized a payment to them. The charge happened at a time I was asleep and my debit card was secured and nobody had access to it. I would like to know how they were able to do this without my permission.

  Business Response

  Date: 09/24/2024

  Hello Carlo,
  
  Thank you for reaching out to **. We apologize for any inconvenience this may have caused you. We understand that you are not familiar with our platform and would like a refund. However, upon checking, we are unable to locate an account under your name.
  
  In order for us to assist you better, we kindly request that you reach out to us directly through our platform. This will allow us to access the funds and provide you with the necessary assistance. We value your satisfaction and would like to make things right for you.
  
  Please do not hesitate to contact us through our platform and we will do our best to resolve this issue for you. We appreciate your understanding and look forward to hearing from you.
  
  Best regards,
  PrizePicks

  Customer Answer

  Date: 09/24/2024

  They refunded my money. You may close this complaint. Thank you for your assistance.

• Initial Complaint

  Date:04/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a bet on 4/10/2024, it was for $7 on 6 person. It showed that it was for x25. I placed the bet, and then went into my entries and saw that it was adjusted to $7 bet for 7x. I contacted support, I was advised that it was not a glitch, ( support conversation is included). I feel like that did a bait and switch and made me believe one thing and gave me something different. This is deceptive business practices.

  Business Response

  Date: 09/24/2024

  Thank you for reaching out. We understand that you believe we made edits to your lineup after it had been submitted. However, please note that once a lineup is submitted, we are unable to make any changes to it, even if requested by a member.
  
  We recommend checking the "My Lineups" tab on your account to ensure that all the details are correct before submitting. In case you do make a mistake, you have a 5-minute window to cancel the lineup as long as none of the games have started. After this time, we are unable to make any changes to your lineup.
  
  We apologize for any inconvenience this may have caused. We strive to provide the best experience for our customers and we appreciate your understanding in this matter. If you have any further questions or concerns, please do not hesitate to reach out to us.
  
  Thank you for choosing PrizePicks.
  
  Best regards,
  PrizePicks

  Customer Answer

  Date: 09/24/2024

   
  Complaint: 21556737
  
  I am rejecting this response because: Prize pick does allow you to cancel a ticket placed when there is a DNP, if no game has started yet. There slow response to marking a player DNP, when the press has made the announcement, is Predatorial business practice.  
  an example, a 6 pick line up could be at 100X wager bet, a DNP on the same ticket, the ticket then reverts down to a a 5 pick, there is no notice of what a win amount would be if there is a DNP. that ticket that was 100x now becomes 21x. Prize pick failing to notify and update their board, only benefits PrizePick.  
  

   

  
  Sincerely,
  
  ******** ******

  Business Response

  Date: 09/30/2024

  First I would like to explain that the squares marked with a green Goblin are easier to win, but result in lower payout multipliers. On the other hand, squares marked with a red Demon are harder to win, but qualify the lineup for higher payouts - up to 100X. This means that in order to increase your chances of winning, it is recommended to pick more Goblins.
  
  Based on the images you have shared with us, it appears that your lineup contained 6 Goblins. Resulting in a lower payout than the standard 25x the entry fee, it is important to note that the payout is also dependent on the other players in the lineup. Unfortunately, in the second image included in your conversation, we are only able to see the payout and not the other players in the lineup. Therefore, we are unable to provide a specific breakdown of the payout for the lineup.
  
  However, we can confirm that prior to submitting your original lineup , it reflected the following payout: 6 of 6 correct = 7x the entry fee, 5 of 6 correct = 0.75x the entry fee, and 4 of 6 correct = 0.4x the entry fee. We hope this helps to clarify the payout structure for our game.

• Initial Complaint

  Date:04/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a 1099-MISC in March 2024 from Performance Predictions LLC with my name, address, and SSN. I searched online and found this company under Prize Picks. I did not create an account with them this is a fraudulent account. This company is running some type of scam, I am not sure how they got my information. I did report it to the SS/IRS and filed a police report.

  Business Response

  Date: 09/26/2024

  Magnely,
  
  Thank you for reaching out, and we sincerely apologize for the delay in addressing your concern.
  
  Please be assured that the 1099 in question has been retracted, and the amount in question was not counted as revenue. Additionally, we regret to inform you that an account was created on our platform using your personal information. We recommend taking the necessary steps to safeguard your personal data, as it may have been compromised. Rest assured, the account in question was deactivated as soon as we discovered the issue.
  
  If you would like a copy of the nullified 1099, please feel free to email me at ***********************************************************.
  
  We apologize for any inconvenience this may have caused and appreciate your understanding.
  
  Thank you for your attention to this matter.
  
  Best regards,
  ******
  

• Initial Complaint

  Date:04/04/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We received a 1099 from PERFORMANCE PREDICTIONS LLC sent to our address in my wife's previous married name. Neither of us has ever engaged in gambling via apps or websites (or even in casinos for that matter). I have read the complaints here about this outfit, the BBB should call in the **** You have all the complaints and contact information to support action.****

  Business Response

  Date: 09/25/2024

  Hello **** -

  PrizePicks is a real money Daily Fantasy Sports operator that operates across the ** and parts of ******. As a result, the ************************ requires a completed 1099-MISC form from Members who accumulate $600 or more in net winnings (NOT total payouts) for the calendar year (Jan 1 - Dec 31). This amount is taxed as Other Income. Members who meet or exceed the $600 threshold will receive a 1099-MISC form from PrizePicks.

  If your or your wife received a form, this would indicate an account was create by herself or her personal information may have been compromised and an account was made under her PII.

  We are happy to assist but would need some additional information to locate the account the 1099 was sent on behalf of. 

  Please provide (As Showing on 1099):
  Recipient's Name
  Recipient's Address
  2a - Taxable Amount
  Account Number

  With this, we should be able to locate the account with hopes of canceling this 1099 distribution if found fraudulent. 

• Initial Complaint

  Date:04/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is issuing false 1099-MISC forms to numerous persons under the name of PERFORMANCE PREDICTIONS, LLC, which operates under the umbrella of the ONLINE SPORTS GAMBLING PRIZEPICKS. While filing a complaint under Performance Predictions on this website, the company's mail seems to be returned with no forwarding address. I am asking to BBB to follow up with the same complaint to this address and this company name SIDEPRIZE, LLC. I am attaching the proof and also a cease and desist letter from the *********************************, sent to this company on January 31, 2024. This company has numerous complaints from users who cannot access their "winnings" and others have issued false 1099-MIS forms.

  Business Response

  Date: 04/09/2024

  Hello,

  The ************************ requires a completed 1099-MISC form from Members who accumulate $600 or more in net winnings (NOT total payouts) for the calendar year (Jan 1 - Dec 31). This amount is taxed as Other Income. Members who meet or exceed the $600 threshold will receive a 1099-MISC form from PrizePicks.

  Please find attached PrizePicks Terms of Service on Taxation. 

  Thank you

  Customer Answer

  Date: 04/09/2024

   
  Complaint: 21529700
  
  I am rejecting this response because: They are taxating money that they have not paid out. That is sending the wrong information to the IRS
  
  Sincerely,
  
  ********************

  Business Response

  Date: 04/12/2024

  Thank you for your follow up - 

  After review, your account ************************* was deactivated due to non-compliance (Underage Use) in which the funds were retracted. You may disregard the 1099-MISC form that was received as PrizePicks has reported this filing in-error. 

  Thank you

  Customer Answer

  Date: 04/18/2024

   
  Complaint: 21529700
  
  I am rejecting this response because: I need a corrected 1099 form from this business sent to my email or address. Thanks. 
  
  Sincerely,
  
  ********************

• Initial Complaint

  Date:04/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 25, 2024, I received a 1099-MISC for the tax year 2023 form from Performane Predictions, LLC for the amount of $5,419.50. I have never won that money, I have never withdrawn that money from that company. After multiple attempts of contacting them and trying to find out about this. They agreed that the account was fraudulent and that it got deactivated and funds seized. Why am I getting this 1099-MISC form if I never received any money from this company? Besides the fact that they issued the 1099-MISC form way past the deadline of January 31. They are issuing an incorrect form to multiple individuals who have filed the same complaint here. I am requesting Performance Predictions LLC to rescind and correct the form issued to me.

  Business Response

  Date: 09/26/2024

  Good Afternoon,

  Thank you for reaching out, and we sincerely apologize for the delay in addressing your concern.
  
  Please be assured that the 1099 in question has been retracted, and the amount in question was not counted as revenue. Additionally, we regret to inform you that an account was created on our platform using your personal information. We recommend taking the necessary steps to safeguard your personal data, as it may have been compromised. Rest assured, the account in question was deactivated as soon as we discovered the issue.
  
  If you would like a copy of the nullified 1099, please feel free to email me at ***********************************************************.
  
  We apologize for any inconvenience this may have caused and appreciate your understanding.
  
  Thank you for your attention to this matter.
  
  Best regards,

• Initial Complaint

  Date:04/01/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife received a 1099-misc form from Performance Predictions LLC claiming that she had received between $500 to $1000 of income from them for tax year 2023. She has no affiliation with this company and this LLC is clearly issuing fraudulent 1099-misc forms. **********, our address and last 5 digits of her SSN were on the fraudulent 1099-misc form. The address indicated for this company on the fraudulent 1099-misc form is: Performance Predictions LLC *********************************************************************************

  Business Response

  Date: 09/25/2024

  Good Afternoon - 

  PrizePicks is a real money Daily Fantasy Sports operator that operates across the ** and parts of ******. As a result, the ************************ requires a completed 1099-MISC form from Members who accumulate $600 or more in net winnings (NOT total payouts) for the calendar year (Jan 1 - Dec 31). This amount is taxed as Other Income. Members who meet or exceed the $600 threshold will receive a 1099-MISC form from PrizePicks.

  If your or your wife received a form, this would indicate an account was create by herself or her personal information may have been compromised and an account was made under her PII.

  We are happy to assist but would need some additional information to locate the account the 1099 was sent on behalf of:
  Recipient's Name
  Recipient's Address
  
  With this, we should be able to locate the account with hopes of canceling this 1099 distribution if found fraudulent. 

• Initial Complaint

  Date:03/30/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bet on ******** to not have over 1.5 fouls now they are saying that he is not playing because he didn't start but he played in the game.

  Business Response

  Date: 09/24/2024

  Hello ******,
  
  Thank you for reaching out to us regarding your soccer lineup. I understand that you are concerned about the validity of your projection due to a player not starting in the match.
  
  I would like to inform you that according to our rules, soccer players must start the match in order for the projection to be considered valid. In the event that a player does not start and subs into the game off the bench, they will be ruled as "Did Not Play" (DNP). This means that their performance will not be counted towards your lineup.
  
  I apologize for any inconvenience this may have caused. We strive to ensure fair and accurate projections for all our customers, and unfortunately, this is the case in relation to your lineup.
  
  
  Best,
  PrizePicks

• Initial Complaint

  Date:03/30/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a 1099MISC for from them on March 23 stating that I had earned $2012. I have never participated in online betting, nor heard of this company until I received the tax form. Upon contacting the company. I was passed from person to person-at times for no reason-and while Ive verified my identify with them and they acknowledge that the account was fraudulent and deactivated, they will not confirm that they are sending the *** a corrected 1099MISC.

  Business Response

  Date: 09/30/2024

  Thank you for your inquiry. We apologize for the delay, as this complaint was only recently brought to our attention.

  
  After reviewing your concern, we can confirm that a new 1099 for 2023 will be reissued by PrizePicks to the **** which will reflect the correct revenue, including the nullified amount. Additionally, we regret to inform you that an account was created on our platform using your personal information. To ensure the security of your data, we recommend taking appropriate steps to safeguard your personal information, as it may have been compromised. Rest assured, the account in question was deactivated immediately upon our discovery of the issue.

  
  If you would like a copy of the corrected 1099, please feel free to email me directly at ***********************************************************.

  
  We apologize for any inconvenience caused and appreciate your understanding.

  
  Best regards,
  ******

  Customer Answer

  Date: 10/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:03/30/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction was 03/24/2024 prize picks LLC is refusing to give access to my funds on the account in amount of $105.00 my desired resolution is just to get my funds that i should of already had

  Business Response

  Date: 04/03/2024

  PrizePicks actively monitors for any indication of activities which would violate current regulations governing Daily Fantasy Sports operators, our own Terms of Use, and the Responsible Gaming Guidelines which define fair play. Our goal is to guarantee a fair yet competitive environment where skill trumps chance. In order to ensure a fair playing field for all we may conduct an investigation into suspicious account activity. At this time we will need to verify your identity. To complete the verification process, please reach out to live support.