Complaints
This profile includes complaints for Georgia Pacific Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 4 total complaints in the last 3 years.
- 3 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Georgia-Pacific meal in ****** ****** continuously has back up alarms going and I live a long way from the mill and it goes on Sundays clear into the evening right now it's 9:39 at night at my house and all I can hear is to back up alarms from machinery it is absolutely unacceptable
Business Response
Date: 11/12/2024
Thank you for letting us know about this. I understand you have already spoken with our onsite public affairs manager to discuss. She is the best one to work with you on this locally. Thank you.Initial Complaint
Date:11/07/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased siding through ****** from ********** in ************ ********. The siding arrived and it would not work with our standard vinyl starter strip. So I contact **** ****** from the ***************** in ************ to find a remediation to this. He ended up having to bring starter strip from ************ that actually worked with the siding that I had purchased. After that delay we started laying the siding and we got over ********************************************************************************** the siding. I contacted **** about the issue he then referred me to **** the Blue Links Regional supervisor or whatever. Me and her have talked and she is making me jump through hoops as far as getting more siding out there to finish the job as the homeowner is not going to pay me until the job is done correctly. This inconvenience has cost me a lot of money and man hours and time wasted already and now they want me to remove 37 pieces of siding that has a manufacturer defect and replace them with correct siding. I asked him who would pay for that labor and they said they would compensate me. I then asked to put a contract in place like I would anybody else and they said their warranty is their contract. So then I alliterated that I don't want any discrepancy when it comes to hey I'm replacing the defective pieces. She then responded that they paid the $200 a square Michigan standard rate which is much lower than what I charge to install. I responded to her that I could not do it for that price I couldn't even pay somebody without losing money. Every time I have tried to reach out to her it is taken over a couple hours for a response and this is a very time-sensitive manner as I have over $10,000 held up due to them giving me faulty material. Now they want me to pull siding off the house to send them for the warranty when I already have pieces available and on me. I told him if I pulled pieces the homeowner siding will be blowing in the wind.Business Response
Date: 02/17/2025
Dear Ms. ************** am writing in response to the Better Business Bureau complaint filed by Mr. ***** ****** concerning vinyl siding purchased from Lowes. The complaint indicated that the siding was incompatible with the standard vinyl starter strip.On February 17, 2025, I spoke with Mr. ****** and clarified that Georgia-Pacific does not manufacture vinyl siding. During our conversation, he confirmed that the issue has been resolved. Consequently, we are closing this matter as it does not involve Georgia-Pacific's products, and the problem has been addressed.
If you have any questions, please feel free to call me at ************.
Sincerly,
** ****
Initial Complaint
Date:03/26/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello:I hope all is well with you. Thanks for taking the time to review my complaint and for making me the best part of GP. Recently, I experienced an issue with your ***** Plate products. I reached out to you by email numerous times and I have not received a response. I find this offensive and inappropriate. I have taken the time to reach out to you and I find my time valuable. Moreover, I attempted to call you by phone, but have experienced long wait times. I have been unable to connect with a live agent. At this moment, I would like a replacement, reimbursement, and coupon for the defective product.When a customer has to escalate to this level, it is an issue. I have the following product.********************************************************************************** I have three of these products.RespectfullyBusiness Response
Date: 11/12/2024
Thank you for report. I have looked into this and I understand you have spoken with our representative at the Toledo operation with your complaint and she is working to address with you. Thank you.Customer Answer
Date: 11/13/2024
Complaint: 19855781
I am rejecting this response because:I do not know what you are talking about. ****** operation? It has been over a year since my complaint was filed. I find the nature of your response both offensive and appalling.
Please know my address has been updated and I have since moved.
Ms. Mitsuki ******************************
APT 9201
Burleson, TX 76028
Please provide some type of relief for this issue: corporate check, coupon, or replacement.
Kindly advise????
Sincerely,
Mitsuki *****Business Response
Date: 12/10/2024
Dear Mitsuki *****,
My apologies -- my earlier reply referencing "Toledo" was in response to another inquiry from BBB and was unintentionally sent to you. The person who previously reviewed these consumer inquiries retired in in 2023 and I was only recently made aware of them. I have pulled your information directly from the complaint and am forwarding it to our consumer complaint department immediately. In the future, any issues with our consumer products can be made with us directly at **************
(8 a.m. - 5 p.m. EST) Monday - Friday. Thank you and I apologize for the confusion surrounding this matter.Customer Answer
Date: 12/10/2024
Complaint: 19855781
I am rejecting this response because:
My updated address is: *******************************************************
Please ship the replacements there.Business Response
Date: 01/07/2025
This consumer was previously sent coupons as requested; however, since they wrote to you again, we went ahead and issued two $10 ***** coupons and sent to the address provided on Dec. 19. This should conclude the matter. These were sent via certified mail to ensure that the person listed received them.Customer Answer
Date: 01/08/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Mitsuki *****Initial Complaint
Date:02/15/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The facility at ********************* ******** ** has machinery atop there roof making horrific noise that echoes through my house causing inadequate sleep georgia pacific has failed to maintain the equipment this problem has been going on 11 months with mo resolution from managementBusiness Response
Date: 02/23/2023
Dear **** - Thank you for reaching out to Georgia-Pacific.We value all feedback we receive and have investigated this complaint. The data we have gathered during the course of our investigation indicates that our facility continues to operate in compliance with the City of Asheboros noise ordinance. Our investigation did identify a noise reduction opportunity associated with several fans located on the roof of our facility. Work on these fans was completed the week of February 6, 2023. Additionally, the facility plans to engage a third party expert in the coming weeks to assess the facilitys noise profile. We will follow-up with you once that assessment is complete.Customer Answer
Date: 02/24/2023
Complaint: 19379589
I am rejecting this response because:ythe noise is still very loud pass the boundaries of the facility each time it seems when the facility is going to the noise checked either turn it off or turn it down to comply with city ordnance I don't know what happened in the last 11 months with the roof top machinery
Sincerely,
***************************
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