ComplaintsforGeorgia Pacific Corporation

• Initial Complaint

  02/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The facility at ********************* ******** ** has machinery atop there roof making horrific noise that echoes through my house causing inadequate sleep georgia pacific has failed to maintain the equipment this problem has been going on 11 months with mo resolution from management

  

  Business response

  02/23/2023

  Dear **** - Thank you for reaching out to Georgia-Pacific.We value all feedback we receive and have investigated this complaint. The data we have gathered during the course of our investigation indicates that our facility continues to operate in compliance with the City of Asheboros noise ordinance. Our investigation did identify a noise reduction opportunity associated with several fans located on the roof of our facility. Work on these fans was completed the week of February 6, 2023. Additionally, the facility plans to engage a third party expert in the coming weeks to assess the facilitys noise profile. We will follow-up with you once that assessment is complete. 

  Customer response

  02/24/2023

   
  Complaint: 19379589
  
  I am rejecting this response because:ythe noise is still very loud pass the boundaries of the facility each time it seems when the facility is going to the noise checked  either turn it off or turn it down to comply with city ordnance I don't know what happened in the last 11 months with the roof top machinery
  
  Sincerely,
  
  ***************************

• Initial Complaint

  05/06/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Case C-******* Around 4-06-2022 I informed Georgia-Pacific that when using the cups, they severely leaked at the bottom in a box of 200 ***** 3 oz cups (**** mL) Throwback Pack that I had purchased. The Georgia-Pacific ************************ replied by email assigning Case C-******* and requesting more information which I provided on 4-06-2022. When I had not heard anything back, I emailed them on 4-18-2022 requesting an update on the status of my complaint. When I still didn't receive a response by 4-26-2022, I called them on the phone. I was told that a $5.00 off coupon had been mailed to me on 4-18-2022 and it usually takes **** business days to receive. I indicated it would have been nice to have been informed about this in response to my 4-18-2022 email so I didn't need to call them. Today is 5-06-2022, well beyond **** business days past 4-18-2022 and I still have NOT received the promised coupon. I didn't save my receipt so was unable to return the defective cups to the store where I probably purchased them. I work hard for my money and would like to be reimbursed, as promised, for the defective product. This is not the way to treat a loyal customer!

  

  Business response

  05/13/2022

  Dear **************,

  We apologize for the inconvenience. It seems that we experienced a glitch while printing our coupons, which has caused this delay.  We are working diligently to rectify this situation and putting controls in place to make sure it does not happen again.

  Please know that we want very much for you to be a satisfied and continuing customer of ********************** brands.  To gain your confidence, we would like to offer you a $10 gift card that can be used at your local Giant Eagle grocery store.  You should receive it in the next few days.  Also, the $5 coupon promised to you will arrive in ***** business days.
  

  Thank you for your loyalty to our products.
  
  Georgia-Pacific ************************
  

  
  

  Customer response

  05/15/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  *********************************************

• Initial Complaint

  03/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am requesting reimbursement for two plumber visits totaling $483.00, copies available upon request, for which I am asking reimbursement from Georgia Pacific..There has been no further need for a plumber since those two incidents when my toilet clogged. I was using a new G-P toilet tissue for the first time that week. No more use of that particular tissue = no more clogged toilet and no more plumber bills.I reported my problem to G-P and they seemed appreciative for my feedback as a consumer. However their Claims Examiner, working out of his home, seemed to take the stance of keeper of their funds and thus was loath to even consider my claim could possibly be legitimate. He disagreed that it was even possible.I will greatly appreciate your helping G-P understand and settle my claim for loss of funds paid to a plumber--2 days in a row! The second day he was unable to arrive until after 5 pm so overtime cost was charged. Total fees = $483. Plumber had to "snake" toilet both visits and told me toilet paper had caused the clog,/.THERE HAVE BEEN NO MORE TOILET CLOGS SINCE THAT SECOND DAY AFTER WHICH I SWITCHED TO CHARMIN TP.I've not been successful trying to reach anyone at G-P on phone. Being nearly 80 years old, my money is scant and $483 is more than my SS retirement check can afford. After paying rent and utilities, $483 greatly diminished my grocery money. I am now begging to be reimbursed by GM for my loss I called customer service number on the packaging to inquire about my claim. They assured me on the phone reimbursement would not be a problem. The company rep I spoke to and I both felt I am entitled to reimbursement for my costly loss due to my using their product. Being nearly 80 years old, my money is scant and $483 is more than my SS retirement check can afford. After paying rent and utilities, $483 diminished my grocery money. I am now begging you to allow me to be reimbursed by GM for my loss.

  

  Business response

  03/11/2022

  
  **************************,
  
  Thank you for contacting the Georgia-Pacific ************************* Georgia-Pacific places tremendous importance on the feedback we receive from our consumers.
  
  We are sincerely sorry to hear about the incident you reported and understand how distressing this experience must have been for you.  We have reviewed the details of your case and evaluated the samples you provided.  Test results indicate the samples were, in fact, well within specification. We also reviewed production records and did not find any inconsistency during the manufacturing process.
  
  **************************, we are unable to cover the charges for plumbing.  However, because you are a valued customer, we would like to send you a Surprise & Delight package.  Please allow 5 7 days to receive your package.
  
  Customer satisfaction is our top priority, and I am truly sorry that we did not meet your expectation in this matter.
  
  Sincerely,
  
  Georgia-Pacific ************************
  ***************
  
  Case#  C-*******

  Customer response

  03/11/2022

   
  Complaint: 16822198
  
  I am rejecting this response because::In all the years I've lived here, there was never a need for a plumber to rout out the toilet until I started using your new rendition of TP. And the toilet never again has been clogged since we discontinued using your new and "improved?" TP. That should be enough evidence for any reasonable person to agree the new TP was the problem!
  
  Sincerely,
  
  *************************************

• Initial Complaint

  01/09/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My issue is with *************** Tissue, " our thickest sheets ever", 18 rolls equals 72 regular rolls, 425 Mega Sheets in each roll. I purchased this product at the Ingles Store in ********, **, I found that several rolls in this package were not upto par. The tissue was not thick. The two plys were separated in the whole package. I felt that during pandemic when there was a major shortage of toilet paper, Angel **** issue took advantage of the situation and mixed substandard quality with the thick TP. If it was just one roll in this package, I would have ignored it. But there were several. I filled out an online complaint and explained that I've been purchasing Angel **** TP forever, and this is the first time I'm disappointed. Copy of their response with Case #C-2602756 issued on May 21, 2021 is attached. Thereafter, I've called this company on ************** and ************** several times and have also emailed them at ******************* but till this date the case is not resolved. On 7-19-21 ****** apologized and said that coupons would be mailed to me, but I did not receive any. On 8-12-21 Rod informed that he would send a $10.00 coupon via certified mail. Did not receive it either. In September I was connected to Consumer Affairs Manager, ******, who had all my emails on file, and yet this company has clearly not done what it said it would do. She then told me that she would mail me a pack of Angel **** TP. Shortly thereafter, another case #C-2757442 dated 9-20-21 was issued and this too like the previous case # remains open as the issue has not been resolved. I've called and left messages on their voice mail, but my calls have not been returned. Sometimes I feel it is not worth my time, but then a company like Georgia-Pacific would treat their consumers in such a manner over a few bath tissues just blows my mind when they state that their care about their consumers. I have not given up because now it is a matter of principle. BBB is my last resort.

  

  Business response

  01/25/2022

  Thank you for contacting the Georgia-Pacific Consumer Response Center.Georgia-Pacific places tremendous importance on the feedback we receive from our consumers.

  For this issue, we reached out to ************** and apologized for her experience with our product and the service provided.  We were able to come to an amicable resolution.  We sent ************** the discount coupon that was promised to her.  We also sent ************** a Surprise and Delight package.

  Customer response

  01/25/2022

   
  Complaint: 16403798
  
  I am rejecting this response because I still have not received the coupon. *********************** emailed me on January 10, that "she has updated your file with the corrected address so that we can get the coupon that was originally promised to you.  Delivery of the coupon typically takes 10 14 days.  The coupon will be delivered by certified mail. I will  continue to follow up on this issue to ensure the coupon is delivered to you within this stated time period." Furthermore, she called me this morning and informed me that the printer had broken, and she will be mailing the coupon shortly in certified mail. When I receive the coupon, only then I can say that the complaint has been resolved.
  
  Sincerely,
  
  *********************

  Customer response

  02/04/2022

  I've received the coupons. The issue has been resolved and accordingly I've informed *********************** by email yesterday, 2/3/2021.

  Thanks BBB for your help.
  

• Initial Complaint

  09/17/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a new variety of Quilted Northern bath tissue with a scented tube due to the Money Back Guarantee offered on April 29, 2021. I was not satisfied with the product due to the thickness of the sheets were not what I expected for what is advertised and priced as a premium brand. I followed the money back guarantee instructions and never received my refund. I contacted company after I waited over the 8 weeks that I was supposed to wait to receive refund according to the offer and was told to send a copy on July 22nd, the company has not responded and I have not received the refund from the advertised guarantee.

  

  Business response

  10/07/2021

  Business Response /* (1000, 9, 2021/09/27) */ Mr. *******, Regarding to the BBB complaint case# XXXXXXXX, thank you for giving us the opportunity to address your concerns. Georgia-Pacific places tremendous importance on the opinions we receive from our consumers. We apologize for the inconvenience this matter has caused. Per our discussion, were unable to locate your money back guarantee form, you originally submitted, in our system. Thank you for forwarding this information and we have submitted your request. Your rebate should be processed in 7-10 days. Thank you for your loyalty to Georgia-Pacific. It is our pleasure to continue to serve you. Regards, Georgia-Pacific Consumer Response Center

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩