Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/21/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used the Park Mobile app to pay for all day parking in ********, **. The app said it couldnt process the transaction so I paid at the Kiosk. I was then doubled charged as the one that said no processing actually did deduct the money from my debit card. I sent a complaint online on 4/18/25 to their customer service and never received a response. Today I spoke to a man named ****** who said he saw the two charged and could not refund me because I had to call the lot operator. He the sent me invoices and gave me a phone number to call. When I asked the name of the operator company he said I dont know I just googled it. I asked why Park Mobile couldnt refund the $17.45 since it was their app that malfunctioned and billed me twice, he told me they just collect the money. I called the number he gave me ***************) and its Park Mobiles number to pay for parking if you are physically in a lot. There was no Operator.

  

  Business Response

  Date: 04/27/2025

  Hello,
  
  Thank you for allowing us the chance to address your concerns. We're truly sorry to hear about your recent parking experience, and we understand how frustrating it can be. While we recognize your concerns, its important to clarify that the decision to implement ParkMobile, along with the associated policies, restrictions, and enforcement, rests solely with the Parking Operator. ParkMobile serves as a convenient payment solution selected by the Parking Operator, and we do not manage or enforce any parking facilities ourselves. Our role is to facilitate your payment and ensure that enforcement can verify it.
  
  As a gesture of goodwill for the inconvenience caused, we have processed a one-time refund of $17.45 on behalf of ParkMobile. You can expect this amount to be credited back to your payment method on file within the next 7 to 10 business days.
  
  We genuinely regret any frustration you experienced and want to ensure your future interactions with the app are seamless. If you need assistance or have any further questions, please dont hesitate to reach outwe're here to help. We truly value your patronage and appreciate the opportunity to make things right. Thank you for choosing ParkMobile. If you are satisfied with this resolution, please kindly respond to the BBB to share your feedback.

  Thanks

  
  

  Customer Answer

  Date: 04/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:04/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Summary:I was double charged by the ParkMobile app due to a technical glitch, and my initial refund request (submitted April 4) received no response (support ticket *******). When I followed up, ParkMobile claimed they couldnt issue a refund and referred me to the local parking providereven though the issue clearly originated on their end.Details:On April 4, 2025, I used ParkMobile to pay for parking at my commuter station. The app failed to register my initial payment, still showing zero time remaining, so I submitted a second payment. I was charged twice within seconds, including duplicate $1 processing fees, and my session was extended through a day I didnt need (Saturday).ParkMobile later responded saying they cannot reverse charges since funds are passed through to the parking provider. They noted that parking is typically a no refund industry. However, ParkMobile is a technology and billing companynot a parking operatorand should not pass the burden of technical issues to consumers or shift responsibility to the facilities they contract with. This approach is unfair to both customers and municipalities.This is only one of many issues Ive had with this companys technology including my inability to delete an old account or remove my license plate, phone and card info from a secondary account without ticketed support.Resolution Requested:A refund of the $8 duplicate charge and even more importantly, assurance that this technical issue is investigated and resolved. As a regular commuter who relies on the app several times per week, I need confidence that ParkMobile can reliably and responsibly process payments, especially given the $1 service fee I am paying them per transaction. They provide technology services and should stand behind those services when they fail.

  

  Business Response

  Date: 04/27/2025

  Hello,
  
  Thank you for reaching out and sharing your concerns about your recent parking experience. I am truly sorry to hear about the issues you encountered, as this is not the level of service we aim to provide.
  
  While we understand your frustrations, its important to note that the policies, restrictions, and enforcement protocols are determined by the Parking Operator. ParkMobile serves only as a payment solution and does not own or manage parking areas. Our role is limited to facilitating the payment process and assisting enforcement in verifying that payment has been made. Decisions regarding payment options, meter durations, enforcement times, and available areas are made by the parking authorities.
  
  As a gesture of our commitment to customer satisfaction, I would like to offer you a one-time goodwill refund of your $8.00 parking session due to this unfortunate experience. We can process your refund through ****** if you have an account; simply provide the email linked to it. Alternatively, if you prefer a refund via check, please send us your mailing address.
  
  You will soon receive an email regarding further assistance, where you can share your preferred method for the refund, and we will expedite your request.
  
  We understand that you had a frustrating experience, and we deeply regret that. If there is anything we can do to assist you in using the app in the future, please dont hesitate to reach out to us directly. We appreciate the opportunity to make this right for you. Thank you for choosing ParkMobile. If you are satisfied with this solution, please respond back to the BBB.
  

  Thanks

  Customer Answer

  Date: 04/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** **********

• Initial Complaint

  Date:04/16/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was given a free trial of a Parkmobile business account but was mislead about the details and support was unresponsive. On 3/6/25 I was contacted bya Parkmobile Business Account sales ************** and was told that business accounts were being offered to high frequency users like me. He reviewed my account and parking activity on the phone, gave me information that made it sound appealing, and offered a one month free ******** free trial was activated on 3/6. On 3/7 I emailed the sales *** with several questions crucial to my understanding of and continued interest. After he didnt respond for several days, I submitted a request on the website on 3/13. On 3/14 I was told that my questions would escalated to a business account specialist but I never received confirmation of escalation or follow up. I continued to follow up on both these email chains until finally calling and having another customer service ***resentative escalate again on 4/4. Following that escalation, the sales *** finally responded the same day and only partially answered my questions. I responded later that day asking for my account to be immediately canceled. Also that same day I was charged $26.97 for three vehicle registrations rather than the one I expected meaning I was charged for two friends vehicles I had paid for parking at one point. I never received an alert or receipt for the charge. I have since been told I cannot get a refund because I did not request the cancelation before the first of the month AND that the only way to cancel the business account is to delete my entire account. I was never provided with information that the membership would be charged on the first of the month rather than on a month from the original start. Had support responded at any point in the month I was asking for answers, I would have canceled immediately.

  

  Business Response

  Date: 04/18/2025

  We appreciate the opportunity to address your concerns, and Im truly sorry to hear about your experience with us.
  

  Ive reviewed your open ticket ******* and noted that our agent reached out to you on Tuesday, April 15, 2025, at 2:22 PM regarding your refund request. They provided information on how to initiate a refund of $26.97, and we fully understand the frustration youve encountered. Please be assured that we are committed to resolving this matter swiftly and accurately.
  

  To get your refund processed promptly, we kindly ask that you respond directly through your support ticket *******. Your satisfaction is our priority, and we want to make this right for you.
  
  Thank you for your understanding, and we look forward to assisting you further!

  Customer Answer

  Date: 04/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. This resolution is satisfactory enough to me but I would also like to provide some additional information. 
  

  I received the refund I requested but the communication from Parkmobile has been very poor. The refund process indicated that there was always a way for me to receive an automatic refund by deleting the Business payment option in my account. I also requested my account to be deleted as soon  as the refund was processed. That did not yet happen and I think I was able to delete myself but the form worked so poorly for this that it took me many tries and over 10 min. I still have not been able to confirm the cancellation has gone through. I have not received back any direct communication from the customer service team since.

  I will also add that the  response from Parkmobile indicated in the response to my complaint went to my spam even though it was a chain I was responding on. This indicates some of Parkmobiles response raised an issue in my email.

  Parkmobile really needs to improve their customer service, particularly how they are communicating the Business account for high-frequency users. This whole process has been extremely frustrating especially for a product that I was initially very excited about.

  Also, the fact that receipts were not provided for the membership charges and the wallet charges is EXTREMELY sketchy. I work for a small business and know the importance of financial records. Maybe this was a glitch on my account but either way that needs to be resolved.

  
  Sincerely,
  ******* *****

• Initial Complaint

  Date:04/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received prospecting calls from a *** *** *******) from ParkMobile regarding a ParkMobile for business account in April/ *** ******* no point did I agree to opening the ParkMobile For Business account - or give any authorization to charge my credit cards for the business account.Some time later, however, I noticed a number of unauthorized charges to my credit card which, I have now discovered, are related to ParkMobile for Business:06/03/2024 $44.95 07/08/2024 $44.95 08/05/2024 $44.95 09/03/2024 $44.95 10/04/2024 $44.95 11/04/2024 $44.95 12/03/2024 $44.95 01/06/2024 $44.95 02/04/2025 $44.95 Total unauthorized billing: $404.55 It looks like they have used my personal billing & credit card information (from my personal ParkMobile App) and transferred that over for use with a Business Account I was not aware of any of this!I first raised the issue with ParkMobile support on Feb 17th 2025 under Parkmobile Support: #*******.After a number of messages back ******** a member of customer support claimed that I had agreed to the ****************** of the ParkMobile For Business Account on the original telephone call with the ***. ************ they have denied me a refund stating that I agreed to the terms of the business account on the call with the ***.I have been promised further contact from the *** (which has not happened) and also requested a full statement of account for the charges taken on 6 separate occasions through the Support line (which has also not happened).I am requesting that BBB help me get the above unauthorized CC charges of total $404.55 reversed & refunded as soon as possible.

  

  Business Response

  Date: 04/20/2025

  Thank you for bringing your concerns to our attention. We genuinely regret to hear about your recent experience, and we are committed to resolving this matter for you.
  
  We recognize that you have an active Support Ticket #******* with us. Please bear with us while we thoroughly investigate this issue. We prioritize your situation and aim to identify the source of the problem within the next 7 business days. Rest assured, we will provide you with updates and solutions through your open support ticket.
  
  We understand how frustrating this has been, and we sincerely apologize for any inconvenience. Should you need assistance in the future, please feel free to reach out directly. Your satisfaction is important to us, and we truly appreciate your loyalty as a ParkMobile customer.
  
  Thank you for your understanding, and we look forward to making this right.

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/25 I received an email from Park Mobile about Park Mobile for Business. I followed the email and logged into the Park Mobile for Business. It was not clear what it was and how it relates to paying my meter fees. The advertising seemed to suggest that you would pay $8 a month for all your parking. Nothing was clear and the website didn't really work. I then received an email saying that I received the previous Park Mobile for Business email by mistake and I should ignore it. A couple weeks later my parkmobile account was locked and I was told I owe $45 for some reason AND that there is no way for me to cancel a Park Mobile for Business account and go back to a regular average account to pay for county directed parking meters. For fear of an impact to my credit report, I paid the amount and directed my account to be canceled. I never used their misleading and confusing product. They should reinstate my account that allows residents in these municipalities pay for public parking. They should also refund some or all of the $45.

  

  Business Response

  Date: 04/16/2025

  Hello,
  
  We sincerely apologize for any frustration this may have caused. After reviewing the information you provided, we were unable to find an active ParkMobile for Business account associated with your details.
  
  Please know that we can help you look up accounts using your email address, license plate numbers, or mobile phone numbers (if one was saved to your account). You will receive an email shortly with further assistance, and we encourage you to reply to that Support Ticket so we can help you resolve this matter as quickly as possible.
  
  Thank you for your understanding, and we appreciate your patience.

• Initial Complaint

  Date:04/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ParkMobile sales representative called on March 7th 2025 and promised savings on my daily commute parking if I signed up for business account, after asking a lot of details about my parking requirements. I was charged $17.98 for the Business Membership, but there were no savings or discount at all. When I called after about a week, I was told the discounts may apply to certain locations and mine was not one of them. I asked for a refund and cancellation of this business membership. I was told they cannot remove the Business Membership and I must delete the account and reopen a new one, and their refund takes 7 to 10 business days. So they cannot delete the account if I am looking for a refund until I receive the refund. So I waited, and never received the refund now it is April 4th, and I see they have billed me again $17.98 today for another month's membership. I now need both these payments refunded, a total of $35.96. And the business account closed. Their sales team misguided me and put me on a membership plan that simply bills me for no benefits in return.

  

  Business Response

  Date: 04/10/2025

  Thank you for reaching out and sharing your concerns with us. Im truly sorry to hear about your recent experience with ParkMobile, and I appreciate the opportunity to address your situation.

  Ive looked into your account, and I see that our agent emailed you on Tuesday, April 8, 2025, to confirm that your refund has been approved and is in process. Please allow 7-10 business days for it to appear in your primary payment method. I also want to acknowledge that your account has been suspended until the refund is received, and I understand how frustrating this may be. Once your refund is processed, your account and information will be deleted as requested.

  We genuinely regret any stress this situation has caused you. If theres anything more we can do to assist you or if you have further questions, please dont hesitate to reach out to us directly through your open ticket number #*******. We're here to help.

  Thanks

• Initial Complaint

  Date:04/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ParkMobile, which provides parking payment services to many cities including *******, ** where I live, is sending out scam emails for external advertisers completely unrelated to parking. Furthermore, these emails advertise "free gift cards" to various services. These are NOT gift cards, but free trials / coupons, requiring one to input their credit card information and either make a minimum cash purchase or cancel the service after the trial. Paid parking on public streets is a public service that should not be exploited by advertisers, regardless of whether this was included in some fine print. More importantly, they are violating truth in advertising by describing the offer as a gift card. A gift card is a balance that can be used as cash at a merchant without stipulations or minimum purchases. Any other offer is a coupon or a discount.

  

  Business Response

  Date: 04/07/2025

  Thank you for reaching out and sharing your experiences with us. I'm truly sorry to hear about the issues you've faced while using our service, and I appreciate your patience as we work to address your concerns.
  
  Your feedback is incredibly important to us, and I will ensure that it is passed along to our marketing team so that your insights are heard. We genuinely value your input, as it plays a crucial role in helping us improve and provide the best possible experience for our customers.
  
  I understand how frustrating this situation must have been for you. Please remember that you can unsubscribe from our Nift promotions by clicking the Unsubscribe link at the bottom of any ************** Newsletter email. I've attached a screenshot to guide you through the process.
  
  If there's anything else we can do to assist you in the future or if you have further questions, please dont hesitate to reach out directly. We're here to help and want to ensure your experience is smooth and enjoyable moving forward.

  Customer Answer

  Date: 04/07/2025

   
  Complaint: 23149994
  
  I am rejecting this response because: you did not acknowledge this is a deceptive business practice. Please take action to stop advertising coupons/trials as gift cards.
  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 04/13/2025

  Hello,

  
  I'm truly sorry to hear that the Nift promotion has been misleading, and I understand how frustrating that can be. I want to clarify that **** is a distinct company with which ParkMobile has partnered, and they have shared valuable information regarding the gift cards. 
  
  To alleviate any confusion moving forward, we've created a comprehensive FAQ article that I believe will be very helpful. You can access it by clicking on this link HERE. Additionally, **** has provided their customer support email, which is customer-******************* I highly encourage you to reach out to them with your insights and any further inquiries you may have. 
  

  Your feedback is incredibly important to us, and I will make sure your thoughts and suggestions are communicated to the relevant teams. We genuinely appreciate your input as it drives us to improve and deliver the best possible customer experience. I hope this information proves useful, and please dont hesitate to reach out directly if there's anything more I can assist you with.

  Thank you, and have a wonderful day!

  
  

• Initial Complaint

  Date:03/31/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 5 and 6, 2025, I received 2 emails from ***** ******* at Park Mobile (a part of ***************) regarding opening a business account which, he stated, would save me money since I frequently park in ****************. Prior to those emails, I received a phone regarding the same matter. I did not, on either occasion, sign up for Park Mobile's business account. Reviewing my credit card statement, I noticed 2 unauthorized charges. Since March 6, 2025, I have called and emailed Park Mobile concerning this business account which I Never authorized and requested a refund of the 2 unauthorized charges to my credit card. I also requested they close/cancel the business account which they say they have done. As for refunding the charges, to date, Park Mobile has not done so. Therefore, I am appealing to BBB to help me get these unauthorized charges reversed and ensure they remove all my credit card and personal information from their systems. I previously used their Park Mobile App since I park in **************** 1 to 3 days per week. I no longer use that App.The charges were small; but the point is: I never authorized them and there was no discount to my parking rates.1) February 20, 2025 $17.98 2) March 8, 2025 $26.97 Thank you for any help you can provide.

  

  Business Response

  Date: 04/07/2025

  Hello,
  
  We sincerely apologize for any frustration this may have caused. After reviewing the information you provided, we were unable to find an active ParkMobile account associated with your details. However, we did find an account linked to your email address that was canceled on December 5, 2023.
  
  Please know that we can help you look up accounts using your email address, license plate numbers, or mobile phone numbers (if one was saved to your account). You will receive an email shortly with further assistance, and we encourage you to reply to that Support Ticket so we can help you resolve this matter as quickly as possible.
  
  Thank you for your understanding, and we appreciate your patience.

  Customer Answer

  Date: 04/08/2025

  On April 7, 2025, via text message, I received a request from ***** *. (Park Mobile Support) requesting more information to help identify my account and he could assist me once he has that information.  I provided the information requested today, April 8, 2025.  I'm awaiting Park Mobile's resolution to my complaint.   Thank You

  ****** *******

  

  Business Response

  Date: 04/09/2025

  Hello,
  
  I understand that youve been in touch with our agent recently, and I want to assure you that we are here to help you during this time. Our agent has requested your full name and address so we can process your check and get it mailed out to you as soon as possible.
  
  I also want to bring to your attention that your account has been canceled, and your information has been removed from our system. We genuinely appreciate your understanding in this matter and encourage you to respond to our agent's request at your earliest convenience via your open support ticket #*******.
  

  Thank you for using ParkMobile. Please respond back to the BBB if you are satisfied with this solution.

  Customer Answer

  Date: 04/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I provided to ***** *. of Park Mobile all of the information that was requested.  I'm awaiting the refund and request that this complaint remains open until I notify BBB that I have indeed received the refund as promised. 
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:03/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The ParkMobile app, which is used to pay for public parking, has a function that selects the desired vehicle and tag to park by default. In many cases the wrong tag is pre-populated and It is up to the consumer to notice the error and rectify the app. Such a user interface is not user-friendly and results in citations flooding parking enforcement authorities due to users missing the problem.This selection by default does not improve the user experience and is prone to errors. Instead, the selection of a tag and vehicle should be a conscious act, prompting a specific user input before processing.

  

  Business Response

  Date: 04/01/2025

  Hello,

  Thank you for bringing your concerns to our attention. I sincerely regret to hear about your recent parking experience.
  
  When using the ParkMobile app, its important to remember that your default license plate number is automatically selected. If youre using a different vehicle, the app offers two opportunities to select and confirm your new license plate number. Additionally, you can easily update your default vehicle in the settings under the vehicles section. I truly appreciate your feedback and will make sure to share your suggestions with our team, as they are invaluable in helping us enhance our services.
  
  We understand how frustrating this experience must have been for you, and we genuinely apologize for any inconvenience caused. If theres anything we can do to support you in navigating the app in the future, please dont hesitate to reach out directly. Were here to help and are committed to ensuring the best possible experience for you.

  Thanks

• Initial Complaint

  Date:03/26/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an email about a business account being reactivated by entering in a new credit card on the account. The issue is I only have had a standard account and I've never signed up for a business account in my name. I have tried contacting the company on numerous occasions and either left on hold for over 2 hours and the phone automatically disconnects and no response from submitting a form for assistance. I am concerned that my information is compromised and someone may have set up an account in my name unbeknownst to me. I feel this is an urgent matter and being left on hold for multiple hours is unacceptable when customers information has been compromised.

  

  Business Response

  Date: 03/27/2025

  Hello,
  
  Thank you for your patience, and I apologize for the significant delay. This is not typical of the support we provide, and I am truly sorry that you have been affected by our higher-than-normal volume of support tickets.
  
  We want to clarify that the email you received on March 25, 2025 about your ParkMobile for Business account being disabled due to a payment issue was sent by mistake and was not intended for you. You can rest assured that no action is needed on your part; please feel free to ignore that message entirely. We sincerely apologize for any confusion this may have caused and greatly appreciate your understanding in this matter. 
  
  Your satisfaction is our top priority, and we strive to ensure a seamless experience moving forward. We appreciate the opportunity to make this right for you. Thank you for choosing ParkMobile.

  Customer Answer

  Date: 03/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******