Reviews

Review Details

• Review fromJeremy L

  Date: 01/01/2025

  1 star

  Jeremy L

  Date: 01/01/2025

  Find a different company to do your payroll. They are non responsive. I've had multiple occasions when they didn't file nor pay the taxes they promised to do which resulted in multiple notices from my state. I've sent in multiple emails with no response. Don't waste your time. This isn't that hard. Do what you say you'll do.
  

  OnPay

  Date: 01/08/2025

  Hi there,
  
  Thank you for contacting us with your concerns about your tax filings. We want to assure you that we have thoroughly reviewed and updated all tax accounts, which are now fully current. If you have any further questions or need additional assistance, please feel free to contact us.
  
  Thanks,
  OnPay Team

• Review fromChristie H

  Date: 07/26/2024

  1 star

  Christie H

  Date: 07/26/2024

  My advice, find a different company, or if you can, do it yourself. I started using them Jan of 2024, In June got a notice from the state that my company taxes had not been filed or paid for 1st quarter (even though my OnPay account showed they had been) . OnPay customer service informed me through email "our tax team is working on it, we will pay late fees and penalties that accrue" HA!, No they won't. Multiple e-mails and that's all the further they'd tell me. Needless to say I had to pay the state, and OnPay still has my money they pulled from my account at each payroll that was processed, I'm still trying to get them to give that back. Do not use these guys unless you like your money taken and never paid over to the tax agencies.
  

  OnPay

  Date: 07/31/2024

  Hi there, 

  Thank you for contacting us regarding your state tax inquiry. OnPay has updated your account status, and all billing fees have been resolved.

  Thanks,

  OnPay Team

• Review fromRob R

  Date: 05/29/2024

  1 star
  After 7 months with Onpay I received a notice from the *** that a 941 deposit had not been made. I contact Onpay customer service and was informed that their Advanced Support Consultant would work on this issue. After multiple phone calls over the lest 8 weeks I finally received a call back to help with this issue. First thing I was told was it wasn't their fault. They (Onpay) wasn't sure what the issue was, but it wasn't their fault. After explaining that I knew why there was a deposit error, I was informed that is was maybe something else, but it wasn't their fault, even though they were the ones who moved the data from my old payroll program. Finally they said there was an issue with how the data was moved, but it was still my fault. Onpay is so nice when you sign up, but that changes after the first issue you have. Now I am left with inaccurate 941 Quarterly Report, a inaccurate W3 and inaccurate W2's. Everyone who works here will have to file amended 1040's all because Onpay did not check their work properly. Never had an issue before I went with this company.

• Review from

  Date: 09/08/2023

  1 star
  I've been a client with OnPay for 7+ years and can say the company has definitely seen better days. Customer support is all but non-existent. They may have a cheap service fee, but they back it up with poor quality of service.

• Review fromKelly C

  Date: 02/07/2023

  1 star
  On Pay has been a nightmare. They never gave me a demo, the onboarding specialist was rude and I had to ask for another who never contacted me. I was told I had to set up my account to get a demo so I did and then I was told that since I entered my info, it generated an account number, making me a subscribed account member so they bipassed the demo. I finally had to get help from the help line just to learn how to run payroll. The implementation team set me up wrong and when I called for help they said they were not tax advisors so they could not advise me what to do. At one point I asked to speak to a higher level assistance, as I have been able to do with any other payroll company I have had, all with educated specialists on hand, and they said they did not have them. I asked to speak to management to file a complaint. I was told a manager would call me, and they never did. This is a TERRIBLE company. If you are a CPA who does knows how you need things set up, this may work for you because it is software only. Any other business, STAY AWAY!

   

• Review fromMike F

  Date: 01/30/2023

  5 stars
  They met all my requirements for payroll software and tax filing was easy as a small business

• Review fromSue N

  Date: 01/30/2023

  1 star
  If I could give zero stars I would. We used OnPay for payroll services for one year and had more errors in their filing than correct returns. When I switched to another GREAT service after ONE payroll in 2022 and followed OnPay's TERMINATION AGREEMENT and signed telling them to NOT FILE ANY RETURNS FOR 2022 AND THAT I HAD INCLUDED THAT SINGLE 2022 PAY IN FIGURES AT THE NEW COMPANY and they were NOT to file ANY returns, there are both 1st Quarter 2022 AND annual W-2s and a W-3 in my account in the annual returned filed. Upon a chat telling them they needed to amend and fix their error, accompanied with a copy of the TERMINATION AGREEMENT, their staff member told me "those weren't really filed, they are just automatically generated." NO WAY I'M BELIEVING THEM, there were at least a dozen errors in the single year and they were NEVER actually fixed. Then, they closed the chat window and digitally "hung up" on me. NEVER use OnPay!