Reviews

Review Details

• Review fromDawn B

  Date: 04/08/2025

  1 star

  Dawn B

  Date: 04/08/2025

  On Saturday, April 5th, in *******, **, I answered my Ring Doorbell. I got the "working at your neighbors excuse", blah blah blah. I told him I wasn't interested through the camera. He than asked me "If anyone was home". I told him it was "none of his business". He said, "he would come back". I told him "NOT TO COME BACK". He kept talking and again said, "he would come back". I told him if he comes back, I am calling the police and added that soliciting is not allowed in this neighborhood and it's posted. About 15 minutes later, I was sitting on my BACK PORCH (we have rear entry driveways), and he came around my ****** and said "HI!" He didn't see me on the camera, so he wasn't aware I was the one he already harassed. I told him, "I thought I told you NOT to return". He said, he was just trying to visit houses. Let me be clear, he already knocked on my front door, ridiculously asked me if anyone was home, I threatened to call the police, and he still had the nerve to go behind our homes which is essentially our back yards. This is completely unacceptable and trespassing. I would never do business with a company who practices in this behavior. I reached out to neighbors, and they had the same frustrations. How Not to Get Business 101

  Ecoshield Pest Solutions

  Date: 04/09/2025

  Hi ****,

  Thank you for taking the time to share your experience. We take feedback like this very seriously, and we understand your concerns regarding the interaction you described.

  At Ecoshield Pest Solutions, the professionalism and conduct of our representatives is something we place a high value on. While our team members do go door to door as part of our outreach efforts, we are committed to respectful communication and appropriate behavior at all times. What you've described is not in line with the standards we set for our team, and we appreciate you bringing this situation to our attention.

  We want to make sure this matter is properly addressed. Please reach out to us directly at ******************************** with any additional details (such as a description or time of visit) so we can thoroughly look into this with the appropriate management team in your area.

  Thank you again for your feedback and for helping us ensure our standards remain high.
  

  Best,

  Via I.

• Review fromGary & Brandy

  Date: 01/24/2025

  2 stars

  Gary & Brandy

  Date: 01/24/2025

  **** ****** my experience with Ecoshield has been noticing but sickening.

  Ecoshield Pest Solutions

  Date: 01/27/2025

  Hi ****,

  Thank you for sharing your experience with us. We're sorry to hear that your time with Ecoshield hasnt met your expectations. At Ecoshield, our focus is on delivering effective, high-quality pest control services, and we take all feedback seriously as we strive to improve.
  Wed like to learn more about your concerns and see how we can assist you. Please reach out to us at ********************************* and our team will be happy to work with you toward a resolution.

  Were committed to addressing your concerns and ensuring your experience with Ecoshield is a positive one moving forward.

  Sincerely,
  Customer Feedback Team

• Review fromBarbara B

  Date: 10/17/2024

  1 star

  Barbara B

  Date: 10/17/2024

  I would leave no starts if I could. I didn't have a problem with ants in my house until these people started "working" in my yard. When I voiced concern they said that was typical, that their treatment was stirring up the existing population so it could be eradicated. That never happened. Ants in the house continued (and still continue) to be a problem after more than *************************************************************************************************** My best advice to any home owner -- DON'T HIRE THIS COMPANY.

  Ecoshield Pest Solutions

  Date: 10/28/2024

  Hi *******,

  Thank you for providing this feedback. We understand that effective pest control should lead to noticeable improvements, and its our goal to address issues thoroughly with each treatment. In certain cases, initial activity may increase temporarily as pests are flushed out, but we strive for lasting results and customer satisfaction.
  
  Wed like to look into the specifics of your situation to see how we might better address your concerns. Please reach out to our team at ******************************** so we can investigate further and work with you toward a resolution.
  
  Sincerely,  
  Customer Feedback Team

• Review fromNeeta N

  Date: 10/15/2024

  1 star

  Neeta N

  Date: 10/15/2024

  I would give this company a "Negative STAR" if there was an option. They do not even deserve ONE Star. They have very poor business practice. They have sales people that go door to door and completely LIE about the Cost, looking right into your eyes. In my case they forged my signature on the electronic media. I went to my local Police station and was told this is more of a civil case. They cheated me of almost $400 which I paid. Then they haunted me that I have not paid them, even if I had all the documents to prove that I paid.Then they had the ******* to send me to a ****************** I had to fight with the ****************** and once I send my proof of payment to ******************, eventually EcoShield dropped calling me.Very DISHONEST and out right ripping people off. The company should be shutdown.

  Ecoshield Pest Solutions

  Date: 10/28/2024

  Hi *****,

  Thank you for sharing your experience. We take these matters seriously, as providing transparent and ethical service is core to Ecoshield Pest Solutions' mission. During the signup process, we aim to ensure that all terms are clearly communicated and documented accurately. Our billing and account management teams strive to maintain accurate records and resolve any payment-related misunderstandings swiftly.
  
  Wed like to look into your account and review the details of your experience in depth. Please reach out to us directly at ******************************** so we can investigate further and work toward a satisfactory resolution.
  
  Thank you for giving us the opportunity to address these concerns.
  
  Sincerely,  
  Customer Feedback Team

• Review fromNatalia B

  Date: 09/10/2024

  1 star

  Natalia B

  Date: 09/10/2024

  THIS company IS A TOTAL SCAM!!!!!!!If I could just give negative 10 stars....This company is a total scam. They brainwash you first, offer discounts and other ********. You sign up and that's it. You can't cancel it because you have to pay ridiculous money for cancelation. The service they provide has NO RESULTS AT ALL!!!. My whole house is covered with spider webs. I saw better results when i was doing treatments myself with regular home defense insects treatment from **********. But the most ridiculous thing is that I recently got email notifications twice that they performed service at my house but no one actually ever came to my house on those days. First of all I was home both dates all day long. The second, we have cameras around the house, so we get notified as soon as someone get close to the house. So this company SIMPLY LYING THAT THEY PERFORM SERVICES at your house. I called to customer service twice regarding this situation. Every time the same answer: " I'm sorry it happened to you. We are going to do investigation and we will schedule another free of charge service for you. Someone will call you within the next 24hr from your local office. " Guess what, NO ONE EVER CALLS BACK!I can't wait when the contract will be over and i will never need to deal with all this ******** again! If you ever see someone knocking to your door and he has ecoshield t-shirt on, shut the door in front of his nose!!!

  Ecoshield Pest Solutions

  Date: 10/10/2024

  Hi *******,

  Thank you for sharing your detailed experience, and we sincerely regret the frustration you've faced with our service. It's clear that the level of service and communication youve received has not met your expectations, especially regarding the missed appointments, billing, and difficulty in reaching a resolution. Your experience is not reflective of the standard we aim to provide.
  
  We want to ensure that your concerns are addressed and that any issues with your account are resolved. Please contact our feedback team at ******************************** so we can review your situation thoroughly and work toward a solution. We're committed to making this right.
  
  Best regards,  
  Customer Feedback Team

• Review fromKijahfha M

  Date: 07/14/2024

  1 star

  Kijahfha M

  Date: 07/14/2024

  To whom it may concern,I am writing to bring a serious matter to your attention regarding my recent experience with your company. During the initial visit to my home, a representative from your company entered my premises and unfortunately, stole an item. I immediately reported this incident to the appropriate authorities and also contacted your company to inform them about the theft of my gun by your technician.Regrettably, despite my efforts to seek assistance and recover the stolen item, no one from your company has come forward to address the issue or provide any form of support. I was given assurances by a subsequent representative who visited my home that the matter would be looked into and that I would receive assistance, but to my disappointment, no one has reached out or provided any help in recovering the stolen item or compensating for the loss.Due to the seriousness of this incident, I have taken legal action against both the technician, *************************, and your company. If your company is not actively working to assist me in recovering the funds for the stolen items, I will proceed with pressing charges and seeking compensation through legal channels.

  Ecoshield Pest Solutions

  Date: 10/10/2024

  Hi Kijahfha,

  Thank you for bringing this serious matter to our attention. We take incidents like this extremely seriously, and we understand the distress this situation has caused. Theft of any kind is unacceptable, and we regret that your concerns have not been addressed adequately so far.
  
  We will escalate this issue immediately to ensure that it receives the urgent attention it deserves. Please reach out to our feedback team at ******************************** so we can gather the necessary details and fully investigate the matter. We are committed to working with you to resolve this situation and assist in any way possible.
  
  Best regards,  
  Customer Feedback Team

• Review fromRuben L

  Date: 07/10/2024

  1 star

  Ruben L

  Date: 07/10/2024

  I canceled because the company claimed to have completed the services, but no one ever notified me that they were on-site, even after multiple attempts to contact the office. After the last claimed service, I reached out to corporate, but they evaded responsibility by telling me to contact the main office for confirmation. Despite waiting a month, neither the local office nor corporate called me back. The only callback I received was from billing, prompting me to pay to prevent my bill from going to collections. Beware of this company.

  Ecoshield Pest Solutions

  Date: 10/10/2024

  Hi *****,

  Thank you for sharing your experience. We regret that you faced such difficulty in receiving clear communication regarding your services and that your concerns went unanswered despite multiple attempts to resolve the issue. This is not the experience we aim to provide, and we understand how frustrating it must be to receive a billing call without having your service concerns addressed.
  
  We would like to investigate your account, clarify the situation, and ensure that your cancellation and billing are handled correctly. Please reach out to our feedback team at ******************************** so we can assist in resolving this matter and ensure no further issues arise.
  
  Best regards,  
  Customer Feedback Team

• Review fromCis B

  Date: 06/22/2024

  1 star

  Cis B

  Date: 06/22/2024

  Salesman rang our doorbell despite a No Soliciting sign prominently displayed right next to front door. Claimed he sold services to a neighbor of ours. He began to give his pitch to my husband until I walked outside and mentioned the sign. They obviously are a disrespectful and rude company.

  Ecoshield Pest Solutions

  Date: 10/10/2024

  Hi Cis,

  Thank you for sharing your experience. We regret that you faced such difficulty in receiving clear communication regarding your services and that your concerns went unanswered despite multiple attempts to resolve the issue. This is not the experience we aim to provide, and we understand how frustrating it must be to receive a billing call without having your service concerns addressed.
  
  We would like to investigate your account, clarify the situation, and ensure that your cancellation and billing are handled correctly. Please reach out to our feedback team at ******************************** so we can assist in resolving this matter and ensure no further issues arise.
  
  Best regards,  
  Customer Feedback Team

• Review fromMike P

  Date: 06/10/2024

  1 star

  Mike P

  Date: 06/10/2024

  Ecoshield Pest Solutions sales-person knocked at my door for a quick $50 treatment without any further obligations. I liked the service for $50. Later on, the company sent me a bill of $150 instead of $50. I paid $150, but the company insisted that I must pay $150 for continuing service every other month. I stopped the service and the company sent me a bill of $200, for the remaining portion of the first service, which was $350 normally, the company said. I suspect this scheme is their way of making the initial sales and forcing the matter to this extent. I am retired and have no income but the social security payment. If I knew that it would cost me $150 each for the next 6 times, I would never started the service, simply because I just couldn't afford it. Sincerely, *****************

  Ecoshield Pest Solutions

  Date: 10/10/2024

  Hi ****,

  Thank you for sharing your experience, ****. We're sorry to hear about the confusion and frustration surrounding the billing and service terms. We understand how important it is to be fully informed about costs upfront, especially when on a fixed income. This situation doesn't reflect the transparent service we strive to offer.
  
  We would like to review your account to clarify the billing and service terms and work towards resolving this issue. Please reach out to our feedback team at ******************************** so we can address your concerns directly and ensure this matter is handled appropriately.
  
  Best regards,  
  Customer Feedback Team

• Review fromEmmy L

  Date: 06/01/2024

  1 star

  Emmy L

  Date: 06/01/2024

  We had some EcoShield employees in our area this week and the ones trying to sell EcoShield were not wearing anything related to EcoShield nor did they have a marked vehicle. Who does that?!?! The man in my neighbor acted extremely sketchy to the point that I asked the sheriff's office to check him out. The salespeople were also extremely pushy and would not take no for an answer. I will certainly not be using EcoShield!!!!

  Ecoshield Pest Solutions

  Date: 10/10/2024

  Hi Emmy,

  Thank you for sharing your concerns. We regret that your experience with our sales team made you feel uncomfortable and raised suspicions. Our goal is to ensure that all interactions with our team are professional, respectful, and transparent, including proper identification of employees and vehicles.
  
  We appreciate you bringing this to our attention and will ensure that your feedback is shared internally to address these issues. If you have any further concerns or questions, please feel free to reach out to our feedback team at ***********************************************.
  
  Best regards,  
  Customer Feedback Team