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Complaint Details
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Initial Complaint
08/29/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
In 2023 when things got worse for me and I couldnt afford their services anymore. I called ***** and told them I wanted to cancel service. They informed me I could not cancel service. I had to take care of an uncle *************. Both of them passed away now Im taking care of my 70-year-old uncle who had open-heart surgery. I dont got time to go make extra income to continue. The service with ***** refused to stop the service and cancel it when I asked him to and now they are calling me 6 to 10 times daily.
Business response
09/04/2024
We apologize for the inconvenience in this matter. The Branch Manager contacted ************** ***** to discuss her concerns and agreed to remove the balance owed and cancel the account per her request. If ************** ***** needs our assistance in the future, she may contact us at ************Initial Complaint
08/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Mr. ******* ********, Home Pest Inspector, from the ****** MD office arranged to visit us at ************************************* on Saturday morning (8/10) to review possible termite activity. We have a termite warranty with Orkin (Account #*********. At considerable personal inconvenience, we changed plans and waited. Mr. ******** did not arrive and has not responded to any calls or texts since that time.This is far from the first time that we have been treated with such disrespect by Orkin. I think that we should have a discount as ***** has not provided the service promised under our contract.Customer response
08/26/2024
Thanks for your email. I attach the relevant documentation and invoice. The Orkin franchise in question is:
****************************************, SUITE D, ******, MD 20706-1818
**************
The manager is ***** *****.
Please let me know if you need any further information.
**** *******
Business response
09/23/2024
We apologize for the inconvenience in this matter. The Service Manager contacted Mr. ******* to discuss his concerns regarding his service and scheduled a follow-up service that was rendered. If Mr. ******* has any further concerns, he may contact us at **************.Customer response
09/23/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******** *******Initial Complaint
08/28/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I would like the pest control services to stop immediately. I sent an email over a year ago to cancel and it was not recognized. I just kept paying because it was convenient. I sent two today. I have had about ten different service technicians here. The office staffer today by the name of ****** was rude and unprofessional. She told me I had to send in writing 30 days notice and it was sent by email. I told her I have never had a contract with them. So far my emails have gone unanswered again. I just want them stop taking money out my account. They breach all agreements on protection of our perimeter from day 1. This was never done! I sent emails to corporate for their help and left BBB for last resort.Business response
08/29/2024
We apologize for the inconvenience in this matter. The local branch has cancelled ************************ account per her request, unfortunately the branch was unable to perform a service for wasps on perimeter of home due to extreme downpour at time of service. A follow-up service should have been scheduled immediately. Again, we apologize for any inconvenience in this matter, if ******************** has any further concerns; she may contact our corporate office at ************.Customer response
08/29/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
08/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
We paid for a service for insect spraying and mice control. They missed several appointment and didnt perform the entire service. We cancelled the service on 07/18/2024 . Original cost was ****** and one service was deducted of ***** leaving a refund due to us of ******. I called on 08/07/24 and inquired where it was and was told that it was coming from ******,Me being sent to ** and from there being sent to us. Should have in 7-10 days. I called back on 08/21/2024 and was told the same thing sending from **. 7-10 days . Called again again on 08/23/24 and was told that they would try to locate the check and call me back. Never called back. Called again on 08/26/24 and was told that it was being mailed from **** and would check where it was and call back. Never called back. Called again on 08/27/24 and was told that they were going to check where our money was and call us back and possibly do a check. They just keep giving us the run around. Its our money and we need it. We had to hire another company for the service.Business response
09/03/2024
We apologize for the inconvenience in this matter. The local branch reached out to ************** and advised her that since she has not received the payment by now, we are reissuing another check and are going to send the refund check via FedEx. The branch will update her to confirm once has been sent out and when she should expect to receive the payment. Again, we apologize for the delay in this matter.Customer response
09/08/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
08/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
In September 2023 ***** *****/****** ******* purchased services from ***** which included "Orkin Shield" to prevent mice and snakes from entering house. They have continued to enter house. Made repeated calls to ***** in July and early August of 2024 and finally a sales tech named ***** ***** came to evaluate. He found hole in exterior siding that allowed animals to enter and said a worker would be sent to remedy as this was covered by our service. No one came nor contacted us. Over two weeks I made daily calls to them and was given various reasons for delay. Was told ***** was on vacation and he didn't submit needed report for work to proceed. FInally he returned and he said he did not understand why work not being done. Finally branch manager of ***** called and said no work would be done and that our contract did not cover us even though it is my understanding that it does and ***** ***** specifically looked it up and said that it does. We still have pests from holes that Orkin never sealed and which they now refuse to seal.Business response
09/18/2024
We apologize for the inconvenience in this matter. The ************* contacted Mr. ******* and reviewed the scope of work. He is out of town until October and will call when he returns to schedule a follow **** Again, we apologize for the delay and inconvenience in this matter and will continue to resolve Mr. ********* pest issues.Initial Complaint
08/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Orkin Pest Control billed me $189.41 for spraying my yard. This amount was more than my electric bil. I have been a good customer for years and never been billed this much. I feel that I have been taken advantage and used my banking information to make money. After all these years of being a good customer I know that I have been scammed.Business response
09/06/2024
We apologize for the inconvenience in this matter. The Branch Manager has reviewed the account and per the customer's request the account has been closed and a refund has been processed for $121.82. In the future if ************** ever has a need; we are hopeful she will give us another chance to prove our commitment in providing exceptional pest control service. Please contact us at ************.Initial Complaint
08/26/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Unhappy with services. They have attempted to come out and fix. Still no change to pest problems. Contract states there is a money back guarantee and when I mention it they push me around from manager to manager. I would just like to cancel services and them honor the money back guarantee in the contract. Im also being charged more than what I was quoted. I have a balance of $20 but they already took my payment for the month.Business response
08/27/2024
We apologize for the inconvenience in this matter. The local branch contacted ******************** to discuss his concerns and scheduled 4 weekly services to get the issue resolved. The dates and times of the appointments have been emailed to ********************. In the meantime, if ******************** has any further concerns or questions, he may contact us at **************.Initial Complaint
08/26/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Hello, I had Rollins *************** at ************************************ last month. I cancelled my Orkin coverage for this property three weeks ago. I've contacted the Pensacola, FL ************ and have spoken with ******** a couple of times requesting an update for my refund, as I'm due a refund for early cancellation of service; she confirmed I'm due a refund. I am requesting my refund immediately; to the best of my knowledge, it has not even been mailed. Three weeks is far too long to be waiting for a refund.Business response
08/27/2024
We apologize for the delay in this matter. The Region Admin Assistant spoke to ********************** via text message, she let ********************** know that the refund check will be delivered to the Pensacola branch this Friday and once they receive it, the branch will be mailing the check to her via ***** so there is no further delay with shipping. The Region Admin also informed ********************** that the amount of the refund is $924.00. Again, we apologize for the inconvenience and if ********************** has any further questions; she may contact us at ************.Customer response
08/27/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************************Initial Complaint
08/25/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I ORDERED ***** TO COME OUT TO MY HOME TO PROVIDE A FULL HOME PEST CONTROL TREATMENT FOR FLEAS, THE PERSON SPRAYED 1 ROOM WITH A CAN OF GENERIC SPRAY AND I STILL HAVE FLEAS THAT HAS NOT BEEN TREATED CORRECTLY OR EFFICIENTLY. I WAS CHARGED $236.99 FOR THIS 1 ROOM TREATMENT AND I WOULD LIKE A REFUND OF MY MONEY. THIS IS CONSUMER FRAUD.Business response
09/06/2024
We apologize for the inconvenience in this matter. The Branch Manager contacted Ms. **** to rectify the concern by offering to schedule a follow-up treatment, unfortunately Ms. **** refused the service. The manager agreed to process a refund for $236.00. In the future if Ms. **** ever has a need; we are hopeful she will give us another chance to prove our commitment in providing exceptional pest control service. She may contact us at ************.Initial Complaint
08/25/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I used to have a contract for regular Pest Control with the ************** When it became apparent that I will be renting my home out and moving away, I informed ***** of cancellation of my contract. *****'s representatives instead failed to cancel my contract and continued charging me a monthly fee. When I made the customer service representatives aware of this, they ignored the issue, failed/ignored my request to cancel the contract, and continued sending letters and threatening voice messages and many calls. I felt harassed and intimidated and stopped responding as this issue is triggering my PTSD. At this point they turned me over to the 'Rollins **************** which I understand is a ****************** This agency to this day continues to send me letter demanding a payment of $204.18.Since I cancelled the contract, and there were no penalties in my initial contract for cancelling early, I ask, kindly, for Orkin, LLC, a subsidiary of Rollins, Inc. to reverse my charges and finally cancel and settle out my contract. I also ask that neither Orkin, LLC, nor Rollins ************** contact me again, via mail, e-mail, voice mail, and also stop calling me. I have fulfilled the terms of our contract.Business response
08/28/2024
We apologize for the delay. The Region Admin recalled the bad debt balance, leaving a zero balance. The Region emailed ******************* letting her know that the money owed has been removed. Again, we apologize for the inconvenience in this matter.
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Customer Complaints Summary
936 total complaints in the last 3 years.
364 complaints closed in the last 12 months.