Business ProfileforAnimal House Buckhead

I brought my dog to *************** dba Animal House Buckhead (AHB) on May 24, 2023. It was her first time there.MY DOG WAS SENT HOME WITH A PUNCTURE/HOLE IN HER HEAD!!My dog is a calm, sweet, well behaved senior. I was told she was exc. during grooming, which is typical. They complimented her beautiful coat w/ no mats.Upon pickup ****** told me he didnt clip her short as I asked. She was an express ************ kept her for 3+ hours! I was nearly home when I pet my ******** hand was soaked, her hair saturated in BLOOD & OOZING from her head. I rushed to the vet (who is 2 min. from AHB, I couldve been there sooner had I known).On the way I called AHB. ****** relayed through his brother, *****, that he told me about the wound, which is 100% FALSE. I wouldve gone directly to the vet. Did they think I wouldnt notice my dog bleeding/oozing from her head?My hubby was traveling, when he found out he called AHB & said 6 words, Im trying to control my fury, at which time they admitted I wasnt told what happened.AHB made choices to deny my dog immediate and proper wound care FOR HOURS.We still dont know what actually happened, why I wasnt notified stat (or at all) & why they continued grooming a dog with an open wound which was a Petri dish for bacteria. *** later said they nicked a cyst my dog had, which I made them aware of, but her cyst is fine, completely intact, the wound is 1-2 away.To think we wouldnt notice is asinine. To not bring it to our attention is unconscionable. I cant fathom how anyone could send a dog home w/ a bleeding/oozing open wound w/o saying a SINGLE WORD. They didnt tell me when it happened, not when they called to say she was done, not when I picked her up. NOT A SINGLE WORD ABOUT IT WAS SAID.**Daycare dogs are mixed w/ dogs being groomed, getting up on tables. Its chaotic. IT IS THOUGHT MY DOG HAS A BITE WOUND.** Unless youre okay with this treatment for your dog(s), I wouldnt recommend going to AHB.