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Business Profile

Point of Sale Systems

NCR Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Point of Sale Systems.

Complaints

This profile includes complaints for NCR Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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NCR Corporation has 9 locations, listed below.

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    Customer Complaints Summary

    • 34 total complaints in the last 3 years.
    • 9 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/07/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to express my extreme dissatisfaction with the unresolved billing dispute and the woeful level of customer service I have encountered with NCR.On March 1, I was deeply alarmed to receive an email from *****************************, stating that my account would be forwarded to collections due to non-payment of an Early Termination Fee totaling $6,588. This revelation came as a shock to me as I had diligently contacted NCR to terminate my contract.Despite making numerous calls to NCR customer service, I encountered persistent failure in reaching a representative. This lack of accessibility made it impossible for me to address this problem within the stipulated timeframe, leaving me vulnerable to unwarranted charges. Furthermore, I engaged with NCR sales representative, ******, urgently seeking assistance in canceling the contract. Despite my repeated efforts and assurances from her that the matter would be addressed, I received no further communication or resolution.The level of service I have received throughout this ordeal is utterly unacceptable. The inefficiency and lack of responsiveness from NCR's customer service team have had severe consequences for me, including financial repercussions and harassment from collection agencies.Moreover, while NCR was prompt in providing equipment at the onset of our engagement, the process of terminating our relationship has been nothing short of a nightmare. The ***** disparity between the efficiency of your sales and onboarding procedures and the ineffectiveness of your cancellation protocols is deeply troubling. I demand an immediate and thorough investigation into this matter. Furthermore, I insist that NCR takes swift action to address the unwarranted collection efforts initiated against my account due to NCR's negligence. As a small business owner, the damage caused to the reputation of my business as a result of NCR's actions is immeasurable and unacceptable.I expect a prompt response and resolution to this matter.

    • Initial Complaint

      Date:03/04/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      One of their ATMs in ********, ** did not give me my requested $400. I have called with my transaction number and emailed them to dispute to my $400. They are not returning my emails regarding my dispute. The atm has a camera on it for them to see that I did not receive my money. Terminal TG004955

    • Initial Complaint

      Date:02/05/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Better Business Bureau,I am writing to file a formal complaint against Cardtronics regarding an unresolved issue with a recent *** withdrawal. I believe that my case has not been adequately addressed despite multiple attempts to resolve the matter directly with the company.On December 12, 2023, I made a withdrawal of $400 from a Cardtronics *** with Terminal ID ********. However, the money was inexplicably sucked back into the *** machine. Subsequent communication with Cardtronics revealed that the transaction was not recorded as dispensed in their system.Following Cardtronics' instructions, I promptly contacted my bank to file a dispute. Unfortunately, my bank denied the dispute, citing Cardtronics' failure to respond. In an attempt to address the issue directly with Cardtronics, I filed a claim on December 15, 2023. At that time, Cardtronics assured me that the matter would be resolved within 10 business days (Claim Number CS0188846 VSD31573 0858)Regrettably, it has been well beyond the specified timeframe, and there has been no communication from Cardtronics regarding the status of my claim. Despite my repeated attempts to seek resolution, the company has gone silent on this matter.I have attached all relevant documents, including transaction records, communication with Cardtronics, and the denial from my bank. This situation has caused considerable frustration and inconvenience, and I believe Cardtronics has not fulfilled its responsibility to address and resolve customer issues in a timely manner.I kindly request your intervention in this matter to facilitate a fair and prompt resolution. I appreciate the Better Business Bureau's commitment to promoting ethical business practices and hope that your involvement will bring about a satisfactory resolution to this dispute.Thank you for your attention to this matter, and I look forward to a timely response.Sincerely,*******************

    • Initial Complaint

      Date:12/24/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 0ct 12 2023 I used a cardtronic ATM owned by NCR atleos and attempted to withdraw $400.00 from my checking account under Chime. The machine sounded like it was about to DISPENSE but just kept running then the whole machine decided to stop and reboot itself. It did not dispense any cash and did not revert to my screen. It simply failed and rebooted. I have contacted NCR DAILY via email with NO response or action on their part to refund my transaction.

    • Initial Complaint

      Date:12/14/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I didnot sign anything with this company some of their sales person manipulated me in the one told me create account mean not contract she took my infos they start charging me $103 plus they want to charge me $995 for early termination fee

    • Initial Complaint

      Date:10/26/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      NCR has reported my personal IPhone as stolen to **** and my phone is not will not work with any carrier. Its an iphone13 and NCR only uses ******* however they hijacked my personal phone with IMEI ********* ****** 7 I been trying to contact the mobility team but they never respond to my emails or calls.

    • Initial Complaint

      Date:10/23/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      NCR charged my account three separate times on the same day - once for $3,854.38 and 2 charges for $661.75 for a total of $5,177.88. These charges were not authorized by me and I have reached out several times and they still have not refunded the money

    • Initial Complaint

      Date:09/30/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our store stopped using NCR as our credit card processor in the January of 2020. Between the pandemic and staffing changes, we didn't realize until early 2021 that NCR was still charging us for nonexistent service. I have attempted to reach them by phone and email countless times since then to close our account and request a refund on fees charged to us via ACH.

    • Initial Complaint

      Date:08/25/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When opened new business, which is J&S Management LLC DBA ************************, it was necessary to install a *** system. I spoke with U.S. Bank employees, namely *************************** (Business Relationship Manager) and **************************** (Market Manager). ****** and ***** introduced several *** system companies associated with U.S. Bank. If I were to make a contract with U.S. Bank, they would mention that I can get various benefits which were low processing fees, no hidden charge, same-day deposits, and more. During several meetings, they introduced NCR Corporation because their *** System could be tap function for Karaoke Lounge. One week later, during the NCR Corporation and U.S. BANK *** System presentation, I encountered a problem with the *** machine. They were assured me of a 100% certain after-service. Thus, I decided to join NCR Corporation and subsequently signed a contract on December 15, 2022. Also, I paid $5,405.32 for initial payment. After signing the contract, I waited for the delivery for the machines for one month. When I was installing the process at ************************, no technician appeared. So, I talked with an NCR Corporation technician for 3 to 4 hours every day over the phone. It was a challenging time to setup as technicians usually came out and installed the *** system. After completing the setup, our business had a grand opening. However, I encountered a problem while daily opening and closing the business. I had to do batch work after the business closed, but I was unable to do so due to a malfunctioning program. For several days, I had the same problem. As a result, I suffered significant losses due to the NCR Corporation *** machine. I called NCR Customer Support and ********************************* (Concierge Specialist) every day; however, NCR Corporation was unable to resolve the issue. We couldnt wait to fix the problem because I had not batched in one week. If I did not batch, I would not be able to receive any money from daily sales. Therefore, I complained to ****** and *****. They tried to fix a problem but could not. On March 15, 2023, U.S. Bank Payment Solutions was submitted for closure with NCR Corporation. ***** said that I needed to contact NCRs Support Team for the refund process and equipment return. Thus, I called NCRs Support Team several times, but they were transferred to other departments again and again. They were not solving problems. Customer support said I need to pay a penalty before I can cancel. After installing, I encountered a problem right away. How I do pay penalty. Thus, I tried to talk to a supervisor about canceling, but he did not answer for 5 months. They did not teach how to return equipment. Additionally, they have been deducting $198 from the credit card on the 5th of every month since February 2023. Thus, I applied for fraud at U.S. BANK and summitted a stop payment request because they were not stop monthly payments. I dont know why they were taking a money every month. I already canceled service with U.S. BANK. Still, I think it is unfair and I am concerned about canceling and returning *** machines to NCR Corporation.

    • Initial Complaint

      Date:07/26/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Cancellation of services requested.Removal of equipment requested.No response from *** at this time.Original request 6.5.23.

    NCR Corporation is NOT a BBB Accredited Business.

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