ComplaintsforBeacon Management Services, LLC

• Initial Complaint

  09/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Property mgr, ****, is VERY rude and gets VERY defensive when asked simple questions. The lease does not specify the $300 upfront pet deposit is non-refundable. This greedy company already got an extra $35 a month for a small cat for pet rent when ****/property mgr admitted at move out inspection that the townhouse didn't look or smell like a cat had even been in the apartment. ******** tenant law is clear... pet deposits are to be returned when no damage is done to the apartment and no evidence of a pet even being there ...i.e smell. So what does Beacon do with the extra $790 they so greedily take?!!They do nothing about barking dogs complaints to the point that the patio can't even be used. They run off the excellent tenants.

  

  Business response

  09/24/2024

  Please note that this is not for Beacon Management Services located in ***********  We are not affiliated with any property or the person who has made this complaint.

• Initial Complaint

  09/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Beacon is our HOADeaton Farn in ******, **. There is a vehicle being stored at our pool. It has been there for literally months. Since last late winter/early spring. Parking/storing vehicles at the pool is in direct violation of our covenants. I texted Beacon to complain, they requested pictures. I sent them. They never responded. I texted again, no response. I texted again, no response. I then emailedproviding more pictures. No response. This week, I called the phone number and left a very detailed message with an agent. Still no response. As a homeowner in the community, and one that pays ***************, I feel like there is no excuse for not responding to resident complaints. Im paying money for Beacon to do their job, but Im not getting the results that I deserve because I know this car is in violation of the covenants.

  

  Business response

  09/09/2024

  Thank you for advising of the abadoned vehicle.  After researching the matter with the manager, we have determined the manager continues to work on a resoltion with the board of directors to resolve this matter.  Thank you again for the information and we look forward to continued work within the powers of the covenants to enforce the rule on storning vehicles.

• Initial Complaint

  08/11/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  i moved here may 31st 2023 from out of state fleeing from domestic violence, i currently am renting through pathlight with dca housing choice voucher, the first impression of this company was extremely scary because the package i was expecting to receive once i moved in was already placed inside of my home when my kids and i arrived, days later i received my first violation for lawncare before even settling in. pathlight took care of the lawn for me, afterwards i immediately started getting violations and receiving odd pictures of the inside of my garage, unaware of how garbage pickup is on holidays, i followed suit with the neighbors and put my trash outside as well, i received a violation, this company is extremely scary and ***** in the hands of someone who doesn't care that they are currently destroying a family who moved away from a traumatic situation, we thought we were safe here, it feels like they know we're on section 8 and are not happy about it. April 2024 our previous landscaper started to become inconsistent, so i understand my responsiblity in taking care of the violation, it seems almost every other week we are getting violations,started treatment on the grass some months ago and between the constant raining and treatment the grass is growing 10times fast, theyre still reporting weeds, so lawn service dates to be done every 10 days, still not enough for this company. the charges went from $25 to over $1600, i am currently being overcharged daily for situations that has already been taken care of, pathlight stated they did a dispute and was denied, days later i receive another violation just for the h*** of it. I spoke someone name ******* and she explained that they did not having any emails from pathlight, so they continued the daily charges and that i can send the pictures to her and they would handle it and adjust the charges from there, I called a week later and spoke with someone else about an update because I've never received a response.

  

  Business response

  08/13/2024

  Thank you for submitting the information as it relates to the violation with the home.  Our proerpty management team has worked the violations of the community within the guidelines of the governing documents under the supervision of the board.  I understand your preception on the violatoins and this matter was resolved directly with the owner of the home.

  Customer response

  08/13/2024

   
  Complaint: 22126587
  
  I am rejecting this response because: I spoke with Beacon management 8/13/2024, was told by your own employees that Pathlight (The owner) has not communicated on their part and that their non communication and failure to send emails to satisfy the violations within the 24/48 hours of the violations was the reason for the continuous daily charges.

  I also spoke with pathlight and sent them the emails with proof of everything and they agreed that the daily charges were excessive and should have not added up to the amount that it did, reasoning for pathlight saying they disputed the charges.

  I Also have the lawncare company that has been doing the lawn treatment willing to access the property again and write a letter to back up their work and my claims.

  Ive also taken the liberty to report everything to HUD housing for discrimination as well.

  I was refused an itemized receipt of the initial and the daily charges.

  If not resolved, I will be contacting the proper authority to oversee these charges, I'm sure my proof between both parties will show and prove in court.
  
  Sincerely,
  
  ***********************

  

  Business response

  08/19/2024

  After careful review of the violations history and communication with the owner we have followed the violation process per the governing documents and at the direction of the board.

• Initial Complaint

  08/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  on 7/29/2024, Beacon management sent out Second Notice to me regarding my truck parked in cut off parking space. Within the letter, it says 15 days to correct it. On 8/3/2024, Beacon called tow truck company on me, I was home and I stopped it, but I had to pay $100 to the driver. I demand them to give me explanation why it says 15 in the letter, then they did this in 3 days. Plus, I took photos of neighbors cars parked in cut off parking spaces, but only my car go towed. I have been treated unfairly. I have sent multiple mesasges to HOA the manager only responded one email which was asking me who I think the vehicle belongs to. This is totally unacceptable. It is very unprofessional of Beacon Management. Violation letter says 15 days, then I get 15 days. In addition, They never sent out the first notice. I logged in the portal and found First Notice sent on 7/24, but as I looked through my email, there was not an email from them on 7/24.

  

  Business response

  08/07/2024

  Thank you for providing this information.  Please note that no parking tow away signs are posted at the commity in the areas that do not allow for parking.  This is the notice not to park there.  The documents you provided from our companies communication are a violation and a correlating fine.  This is seperate from a vehicle being towed.  There is also a note that a tow company has been called.  *************** has no parking outside of what was provided to you when you purchased the units and cannot make any accomodations.  I am sorry that your vehicle was towed, I understand the frustration, however, the is no parking allowed in the area where your vehicle was parked and will be subject to tow should it be parked in the area again.  As it relates to other vehicles, we are not onsite and can only take action when the information is provided to us.

  Customer response

  08/07/2024

   
  Complaint: 22101197
  
  I am rejecting this response because:  In your Violation notice, it says 15 days to correct the violation.  Does that mean anything at all?  If you are to tow the cars anytime, you should have disclosed that in the notice.  In your notice, it says I have 15 days to correct the violation.  In fact, I discovered First Notice/warning in the portal which was never sent to me, so the first warning I got was the Second Notice.  In your first warning it says 15 days to correct the violation.  But your Second Warning came in just 5 days later.  This is not acceptable.  When I bought the home, there was nothing in covenant that says cut off parkings are considered street parkings.  This rule were made very recently.  

  Whoever called me yesterday to resolve the issue was very unprofessional.  Nothing was resolved and she hang up on me. 
  
  Sincerely,
  
  Boya Sun

  

  Business response

  08/08/2024

  I understand the concern as it relates to the violation and the association's right to tow the vehicle based on the signage posted at the property.  These are two seperate matters and being addressed simultaneously.  The signage posted in the area allows the associatin to tow a vehicle at any time and the violation is sent to enforce the governing documents within the powers of the association.  I will speak with my team about customer service and address accordingly.

  Customer response

  08/08/2024

   
  Complaint: 22101197
  
  I am rejecting this response because: I don't think you have been to the community in person.  First of all, there are no towing signs anywhere in the community.  see attached photos.   Second of all, I did not park on street, these were cut off parkings that used to allow residents to park.  All the sudden, new parking rules are enforced.  Per your warning letter, we have 15 days to correct the violation.  There were some heavy expensive tools we need to manage to remove them from the truck to the garage.  We do have two cars in garage as well.  So we needed the time to make arrangements.  Lastly, if you have zero tolerance on people who park in those spaces, you should have towed all the cars from that day.  But my car was the only car that was towed.  I sent the photos of the cars parked there on Saturday to property manager. ***** belongs to resident across street from me( I even provided address).  ****** belongs to end unit townhome.  There were at least 4-5 residents cars parked there. Guess what, nothing happened.  As of last night, ***** and Tacoma still parked there (see attached).  Your property manager just ignored me .   At this point, I firmly believe I was treated differently by Beacon Management.  Because I'm minority homeowner,  it's okay to tow my car, it's okay to ignore my message, it's okay to send me warning letters but then you don't go by it. 
  
  Sincerely,
  
  Boya Sun

• Initial Complaint

  08/06/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Beacon management services a *** property management company has conducted the following actions to the ************* **************** and community while contracted to provide services that were not rendered or violated agreements.- Payment of the bills of the community on time when funds are available. Failure to due this has resulted in thousands of dollars in late fees that the *** has had to absorb.- Potentially sexist acts of violating homeowners thought the violations process who had a protected flag during a federally recognized holiday time - Failing to provide services outlined in contracts/agreements - Failure to meet obligations outlined in contracts/agreements - Failure to operate in good ****************** to actively block a member of the board from the beacon management portal - Signing up the community for beacon services not requested and then charging the community for those services - Rendering repairs and billing the community without approval to the estimated amount of over $1000 via beacon mobile maintenance services - Failure to retain legally required documents - Executing services and payment of over $1000 without board approval for repairs, services, and other items

  

  Business response

  08/12/2024

  Thank you for your submission.  I am working closely with the regional manager to resolve this issue and it is unfortunate that lack of managing the association by the prior manager put the association in this situation.  We are committed to resolving this issue and we are confident that new manager will effectively manager the property ensuring propoer payment of invoices, completion of board priorities and requests and more effective communication.

• Initial Complaint

  08/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Beacon management services in *******, *****************************************************************************Beacon management is a new HOA company used by clairidge crossing subdivision in **********************, which has been harassing, intimidation, extortion ,forceful HEAVY fines since they took over charging $250 for street parking, one weed on your lawn, since the beginning on the year I feel targeted I have been issue fines totaling almost $2000.after you pay your yearly dues of $500 their denied access to the facilities amenities to used unless fine are paid in full. which I couldn't afford to pay, I called the company to get it resolve they offer no help giving rude attitude, we need your help i believe its a company set out to make the earnings on innocent homeowner's, please resolve the issue under our HOA covenant a writing notices of imposed fine and ticketing should be disclosed. We feel harrased, intimidated, targeted, entrapment practices use to illegally steal from working class families try to make ends meet, after 22 years of living there without any problems from other companies we need help to resolved this nightmare once and for all. thank you. I could be reach at ************

  

  Business response

  08/09/2024

  Thank you for contacting us as it relates to the violations of the covenants sited for your home.  Please note that covenant enforcement is detailed in the association governing documents and is contracted by the associatoin as a duty of the management services.  I have included letters for three sepereate citations of the same violation for which a fine was issued.  Please respond to the violations and the homeowner portal with any requests related to this matter so that they may be addressed by the assigned manager.

• Initial Complaint

  07/27/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Beacon is the property management company for the townhome that I am a homeowner for. Over the last 3 months, I have received an erroneous violation notice for pressure washing a driveway, a service that I had paid for and completed by their preferred vendor,I have reached out to them via emails to their portals twice in the last month, and provided pictures and an explanation. I have also left a message for their property manager when calling their main office line. Not only have I received any communication back, but all of my previous communication from the portal related to this issue has been deleted. I have already reached out to them today again via email, and I would like to speak to the property manager, get an explanation on why the previous communication was ignored/deleted, and remove the issue related to the incorrect violation.

  

  Business response

  07/29/2024

  I apologize for any negative experence you may have had as you have worked to resolve a violation of the assocition covenants.  In order to better assist you, can you please provide the full address and name of the association and I will work o resolve this matter immediately.  Thank you for this information in advance.

• Initial Complaint

  07/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Im a homeowner in *************** and Beacon Management Services has recently started to manage my community. This company is very unprofessional and issue fines to homeowners for unreasonable things. I was fine $100 for my lawn which was not high at all. *** reached out to the company several times over the phone and via email to speak with the property manager for my community which his name is *******. I left voicemails for him and never received any response regarding this wrongfully fee being applied to my account. *** called and they advise to speak with the regional manager and again no response. At this point *** sent emails and they still are declining my request to remove the wrongfully fee on my account. So now Im contacting BBB because this company is so unprofessional!

  

  Business response

  07/30/2024

  Thank you for providing the detail of your situation.  I was able to do some research and have been advised of the association's fining schedule and covenants enforcement policy.  I have found that fines are not waived for violations and homeowners must cure violations for fines to be stopped.  If I can assist further it would be my pleasure.

  Customer response

  07/30/2024

   
  Complaint: 22050463
  
  I am rejecting this response because: I am seeking assistance with waiving the fee because I wasnt not given 30 days to correct the issue. Also the lawn was not high that goes against any violations. If they are seeking to offer assistance to my complaint, they will need to waive the fee applied to my account.
  
  Sincerely,
  
  *************************

  

  Business response

  07/31/2024

  Thank you again for this information and it will be communicated with the board of directors who ultimately make the decisions for the action you are requesting.  As a management company we cannot remove fees from accounts that were directed by the board and their approval is required. 

  Customer response

  07/31/2024

   
  Complaint: 22050463
  
  I am rejecting this response because: Ill be waiting on a response. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  07/15/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  The business changed over to a new bank and billing system. They did send out notice many times, but the notification specified that if you are on autodraft no action needs to be taken which I was. However, I was charged a ***** late fee which I asked to have removed in good faith since I am never late and the notice was misleading based on its wording. Most businesses are willing to let a one time late fee go since I have never been late and I am on auto pay. Apparently, I had to reenroll after all and did not realize that. *****************************, property manager was very adamant that the late fee will not be removed since she has sent out multiple notices. I am guessing this is a forprofit institution and the late fees help with the bottomline. I am, however, asking that the late fee be removed. Thanks!

  

  Business response

  07/16/2024

  Thank you for bringing this to our attention.  We will investigate the issue and resolved this matter accordinly. 

  Customer response

  07/16/2024

  I do not want the case closed until it has been resolved satisfactorily by Beacon Management. 

   

   

  Thanks!

• Initial Complaint

  06/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I live in the Georgian in ****************** and we are managed by a management company called Beacon management services. This is an HOA company that conducts their business with no restrictions, enforcements, or repercussions. Most of our community members are disgusted by their behavior and want something done about it. They issue fines incessantly and the more you argue or debate the fine the worse its going to be on you in the future. Recently Ive been trying to collect my pool bands and have been for 5 weeks. At this rate summer will be over by time I get them. I have not been able to access the pool for myself or my kids and Beacon will not answer the phones or return emails. I have over 30 emails unanswered. I will admit a few of them are nasty but I believe anyone would be upset had they been in my shoes. It is all over our community ******** page about how negligent this company is and how none of us can do anything about it. We have 600 members here in the subdivision and 200 paid members are still without pool bands and you have to CALL to set up an appointment to retrieve them. Kind of difficult to do when they dont answer the phones. Trust me,,, I call them 3 times a day every day and Im sick of it. I hope this gets to the right person because *** reached out to attorneys and we always get the same answer nothing you can really do about it is that fair??? This company has us right where they want us, they do what they please and theres NOTHING we can do about it??? Sad part is that we are paying them to be treated like this..

  

  Business response

  07/02/2024

  Thank you for submitting this information.  I researched the account and it appears the 1st contact related to the wristbands was June 23rd via a homeowner inquiry and 2nd on June 23rd via an amenity request.  The details indicate that the wristbands were mailed to your home on 6/26/24.  My understanding is there were several days offered to receive wristbands at the association during handout times and wristbands are also available at the Beacon **************** for pick.  I apologize for any lack of response you may have received via email or phone and would request that all requests be submitted via the homeowner portal so that they may be tracked and replied to accordingly.

  Customer response

  07/04/2024

   
  Complaint: 21889766
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

  i am sorry, I cant deal with the lying. As you can see I reached out to Beacon regarding my bands before May 31st.. NOT June 23rd. If you would answer your phones every now and then like a normal business we could have handled this matter quickly. I just want you to do your jobs Beacon. Its not that hard to ask a business to do their jobs. And the sad part is that we are paying you to treat us like this. The whole subdivision is in an uproar over how poorly you manage our community. Its all over our ******** page. Just do the job we pay you for and we as customers wouldnt have to reach out to ********************. You dont get the luxury to treat customers like this and still be in business. Answer your phones, get bands out quickly, not 6 weeks later, fix the pool, actually manage our community and you will have far less issues than this. 

  

  Business response

  07/12/2024

  Thank you for the additional feedback.  I am hopeful that you have received you bands which were mailed out as stated in the prior response.  You can also pick up the bands from our corporate office at your convenience.

  Customer response

  07/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that although this resolution is NOT satisfactory to me. IT IS THE BEST I WILL GET FROM THIS COMPANY I accept this as resolved 
  
  Sincerely,
  
  *********************

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