Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding ongoing billing and communication issues with ************************* (***), managed by Beacon Management. I have been a resident in this community for over eight years and have consistently paid my *** **** on a monthly basis, not quarterly.Despite timely payments, I always receive a charge of $6.00 late fee. I make the payments on time, and it was posted on time. This is not the first time my account has been incorrectly assessed fees due to miscommunication or improper accounting. I have repeatedly informed the management company of my monthly payment schedule, yet the issue persists.Additionally, I have been going back and forth since 2024 and the communication with the company and ********* is terrible! I was issued a $100.00 violation fee concerning parking on the street in front of MY property during the July 4th, 2024, holiday weekend. During this time, I had company visiting my home. One of my vehicles was temporarily moved to public street making space, and the inspection appears to have been conducted while the car was temporarily parked resulting in the assumption that the empty space in my driveway was unused. I own multiple vehicles and occasionally utilize street parking when guests are visiting.The streets in our community are public, not private. To my knowledge, the *** has no legal authority to enforce regulations on public streets. Lastly, I was informed that I am expected to report the presence of guests in my home and the times they visit. I find this expectation to be an invasion of privacy and unacceptable.Despite multiple attempts to resolve these issues directly with Beacon Management, I have encountered poor communication and no meaningful resolution. I am now seeking assistance from the Better Business Bureau to have the $6.00 late fee and the $100.00 violation fee removed from my account and to receive written clarification on *** authority over public streets.Thank you

  

  Business Response

  Date: 04/18/2025

  Thank you for reaching out with your concern.  I was able to research the violation and see that the original violation was assessed in June and a one time fine was assessed within the fining policy of the association on July 3rd.

  I would encourage you to request a hearing with the board through the property manager to request the fine be removed.  The board is the sole decider on removing any fines related to violations of association covenants.

• Initial Complaint

  Date:02/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unauthorized increase in HOA fees by this Management Company.

  

  Business Response

  Date: 02/11/2025

  Thank you for submitting the information.  After researching the issue raised, I see tha tthe association dues were increased per the 2025 associatoin budget.  Your account is set up on autdraft and as such, the new dues amount were drafted from your account per your previous authorization in scheduling this payment method.  There is no refund available for you account as the balance is currently $0 and you are current on your annual dues.

  Customer Answer

  Date: 02/13/2025

   
  Complaint: 22925568
  
  I am rejecting this response because:

  1. The information provided by Beacon Management regarding how I pay my account is incorrect. I do not have my account set up on automatic draft, I submit my payment myself on a yearly basis and do not allow automatic drafts from my banking account. 

  2. Beacon Management, did not address the issue regarding the unjustified. The homeowners in my community submitted a petition rejecting the $100 increase and it was signed by 67% of homeowners. Therefore, this increase should not have moved forward with total disregard for the petition signed by homeowners.

  3. Therefore, my request for my $100 refund, due to unjustified increase in fees has not been properly addressed and I would like a full $100 refund. 

  
  
  Sincerely,
  
  ******** *******

  

  Business Response

  Date: 02/13/2025

  Thank you for you rresponse and I understand your prespective, however, the dues have increased and were due at the time of the autodraft and any action via petition will be addressed accordingly.

• Initial Complaint

  Date:01/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid my HOA fee December 29, 2024 as a one time payment for the year of 2025. On January 7th a duplicate fee was charged to my account causing overdraft fees. I immediately called Beacon Management and was told I would be reimbursed the duplicate fee and overdraft fee by the accounting supervisor. There was miscommunication each call thereafter on *** reimbursement or the check being mailed. There was no urgency to their mistake and they mailed the duplicate fee regular instead of overnight, which I still have not received. I am now being told the overdraft fee will not be reimbursed. This is completely unacceptable to not be reimbursed an overdraft fee caused from this business. The website even says seeing duplicate fees? Visit Support page. This is a known problem and they are refusing to fully correct.

  

  Business Response

  Date: 01/22/2025

  Thank you for submitting this information.  My team has processed the overpayment and it will be sent to you accordingly.  Please note that you have set you account on autodraft meaning that the dues are pulled automatacally.  You had a previous balance for which your December payment cleared.  Your January assessment was charged and pulled via ACH for 2025 as this is how you have your account set up.  We cannot refund any bank fees associated with this and I encourage you to set up your account on the payment method that is best suited for you to avoid this in the future.

  Customer Answer

  Date: 01/22/2025

   
  Complaint: 22837948
  
  I am rejecting this response because your company is completely dishonest. I never setup automatic and I have the proof attached. It is a one time payment for the year of 2025, why would I setup on recurring? Another payment would not be dude until 2026. Furthermore this is how I know your company is dishonestif I set it up for recurring why would it process 9 days later? It is because your company has a system glitch that you are aware of as it states it on your website. Do the right thing and reimburse my NSF fee.

  
  Sincerely,
  
  **** *****

  

  Business Response

  Date: 01/22/2025

  The payment was processed as their was a balance due which was shown in the attachment provided in the previous response.  Owners set up auto draft and not the proeprty management company.  This is the only way it can be done.

  Customer Answer

  Date: 01/23/2025

   
  Complaint: 22837948
  
  I am rejecting this response because I setup for a one time payment which is attached. Your company processed a duplicate fee 9 days later which caused me to overdraft and I am needing my $35 NSF fee reimbursed.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:12/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** of ***************************** (********, ********) originally sent me a notice of violation due to rubbish and caged animal left in front of my tenant's unit. My tenant notified my own property manager, who manages that unit, that those were left by a tenant from upstairs unit after being evicted. My tenant lives downstairs. On 11/08/2024, I forwarded the email chain to Beacon management customer service, NO RESPONSE. Meanwhile, daily fine of $25 kept accumulating in my *** account. Then I got more letters from Beacon Mgmt via regular and certified mails. They have been completely ignoring my and my property managers' emails. Finally, Beacon Mgmt's manager talked to my property manager and agreed to remove the fine once all rubbish and the caged animal are removed. They were removed and pictures were sent via email to Beacon Mgmt customer service as well as loaded into the *** portal on 12/10/2024, still fines were not removed. As of today, 12/12/2024, the fine is $825 and will increase. I am outraged by complete lack of accountability and dishonesty by that condo's *** and Beacon Mgmt. My tenant and I should fine them for wrongfully accusing us and making us take the initiative to clean someone else's trash from another unit. THE FINE MUST BE REMOVED IMMEDIATELY.

  

  Business Response

  Date: 12/19/2024

  Thank you for submitting this information.  Upon further research, it appears that the matter was resolved by the manager within the normal processes of our orginazation outside of this BBB Complaint.  I am happy to see that the team addressed the issue accordingly and that the matter was resolved to your requested outcome.

• Initial Complaint

  Date:12/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Beacon Management is the *** Manager for *************************************** in *******, **. Our company manages the residents for the owner of ******************. We received correspondence from Beacon on 10/11/24 that there was an amount due of $5217. We were advised at that time that the fines were from being charged $25 daily since May 17, 2024, for a trash can sitting next to the garage, which was a violation of the *** rules. This was shocking to us because On 7/6 we received a collections notice for $2777.70 for this same issue. This amount was promptly paid to the violation and the issue was resolved. The *** manager did not apply the amount paid on 7/10 to the account until 8/26. Daily fees continued to accrue since that time. Beacon had no interest in closing the violation, only in adding erroneous daily fines to the account. Keeping in mind, Beacon was not sending the violation notices to our company until October 11th. We had no indication that there was still a violation to resolve or an amount to pay. We have requested that the daily fines be removed from the account starting on 7/10 when the payment was made to Beacon Management. Beacon refuses to agree to this without proof that the trash can moved, however they have not provided any proof that a trash can was outside every day since May 14th. They continually do this to unsuspecting homeowners due to the lack of laws surrounding *** managers.

  

  Business Response

  Date: 12/16/2024

  Thank you for submitting this information to us.  We have completed a review of the account and understand the outstanding balance at this time.  As this account has been transfered to a collection agency, all balance information must be provided by that agency.  Thank you for resolving the outstanding violations associated with covenance enforcement. 

  Customer Answer

  Date: 12/18/2024

   
  Complaint: 22645663
  
  I am rejecting this response because: Submitting the account to the collections agency has nothing to do with charging fines that are incorrect. They are using this to remove themselves from the situation. This account and the erroneous fines still need to be corrected. 
  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 12/19/2024

  Thank you and I understand you perspective, however, as this is with the collection agency the communication or dispute of the balance must go through them so that any resolution can be presented to the board.

• Initial Complaint

  Date:11/22/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against Beacon Management and the ********** As a homeowner of color, I have faced systemic racial discrimination, financial exploitation, and unprofessional treatment causing significant distress. Despite repeated attempts to resolve my HOA account, I have been subjected to excessive fees, inflexible demands, and uncooperative responses. My payment plan requests were ignored or met with punitive actions, worsening my financial situation. This treatment appears targeted. Homeowners of color like me face harsher penalties and stricter rule enforcement than white homeowners. Complaints from minority homeowners are dismissed or delayed, while others are prioritized. This unequal treatment fosters a hostile living environment.Beacon Management and the ********* have also failed in property maintenance and transparency. Despite paying significant HOA fees, the community is poorly maintained, and safety concerns are ignored. Funds meant for improvements appear mismanaged, raising concerns about their use. These failures, combined with discriminatory practices, demonstrate a clear disregard for equity and professionalism.I have also experienced dismissive and unprofessional behavior from the *********, compounding feelings of bias and alienation. Communication is consistently delayed or absent, leaving critical issues unresolved. The emotional toll and financial harm caused by these actions cannot be overstated.I demand a $7,500 settlement for the strain caused by these failings and an independent audit of HOA operations to ensure transparency and fairness. If unresolved, I will escalate my complaint to the ***********************, bar associations, and regulatory bodies. I am also prepared to pursue legal action and seek public accountability.Homeownership should ****** stability and community, not discrimination and financial exploitation. I urge Beacon Management to address these concerns swiftly and equitably.

  

  Business Response

  Date: 11/25/2024

  Thank you for bringing this matter to our attention.  After a year of non payment of association dues your account was sent to collections.  As such, all requests must go through the collection firm to resolve this matter and a balance may not be discussed unless it goes through the firm.  All payment plans are considered by the association for approval and the association will continue to do so as you make efforts to resolve this matter.

  Customer Answer

  Date: 11/25/2024

   
  Complaint: 22593683
  
  I am rejecting this response because: Dear Beacon Management Systems,
  I am writing to formally address the response provided to my recent complaint with the Better Business Bureau regarding the settlement of fees associated with Hawthorne Villages of **********. The assertion that all matters must be directed to Alliance, your collections agency, is not only misleading but also fails to address the crux of the issue: the authority that your organization has in approving or rejecting settlement offers.
  As the management company overseeing Hawthorne Villages, you have directly dictated the actions of Alliance, including the rejection of my prior settlement offer of $9,800. Your decision to now require a payment of $12,000knowing that I am in the process of closing on my homefeels like an unjust escalation. This is especially troubling as I have expressed my willingness to pay any and all back dues owed, a position I have consistently maintained for several years.
  The additional fees being demanded appear to be both excessive and unjustified, and I cannot ignore what feels like an attempt to extort me during a pivotal financial moment in my life. I strongly urge you to reconsider your stance and work with me to reach a fair resolution.
  Alliance acts under your direction, and I ask that you take responsibility for this matter rather than deflecting accountability. It is within your purview to approve a reasonable settlement offer, and I am asking for your cooperation to bring this long-standing issue to an equitable close.
  I am requesting a full and transparent review of all fees associated with my account, as well as a direct response clarifying your decision-making process regarding my previous settlement offer and the subsequent increase in the amount owed.
  I look forward to resolving this matter amicably and promptly. Please provide a response to this letter within seven business days.
  Thank you for your attention to this matter. 
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 12/03/2024

  Thank you for the additional information.  Please note that all matters related to your account balance and collection status must be presented to the collectin agency for review by the board.  This platform cannot be used to resolve a collection matter.  All collections are handled within compliance of the laws that regulate these matters and there are no unafair or discriminatory practices in place.

  Customer Answer

  Date: 12/03/2024

   
  Complaint: 22593683
  
  I am rejecting this response because: I would like for you all to refund me $3000- $5000 after your receive payoff from this collection. You absolutely can resolve this matter via this platform. You are the one's who are calling the shots behind the scenes, stop trying to extort me for more money.
  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 12/09/2024

  Thank you, however, communication with the collection firm is the only way that this matter can be handled.

  Customer Answer

  Date: 12/09/2024

   
  Complaint: 22593683
  
  I am rejecting this response because: That is not true, again, Beacon calls the shots and tells the collection agency what to do. I would like a refund of $5000 due to pain and suffering and a *************** because of this debt. Thank you.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:11/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Without prior notification I received a bill of $623.33 to my HOA account for the ********************* managed by Beacon Management Services (the amount is for an attorney they chose to hire to respond to a letter of inquiry). In the attached series of emails you will note that once I was aware of the amount I sent inquiry to the ********* and to the Beacon representative.Both parties have agreed that I do not owe the monies; however, I continue to be contacted by Beacon Management Services about the amount and, according to their files I am now "delinquent" in my payment of an amount their representatives acknowledge I do not owe and was NEVER contacted about prior to being accused of being "delinquent".I am concerned how this is affecting my credit score, my reputation, and my peace of mind. I want the charge that they acknowledge I DO NOT OWE, to be removed from my account, a letter of apology addressed to me stating that I NEVER OWED this amount and a letter stating that my credit status has not been negatively affected.

  

  Business Response

  Date: 11/16/2024

  Thank you for providing this information.  I have been able to research your acocunt and confirm that the charges were removed and the account has a $0 balance.  I apologize for any inconvenience this may have caused you.

• Initial Complaint

  Date:11/10/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good Day I am a resident at ****** fall community with Beacon management HOA On August, I received a violation letter for mulch and maintenance of lawn. So on august 15th, I corrected violation (re-mulched and cut grass) and then uploaded the picture (showing both mulching and lawn) on community website. Then the violation has been resolved. However, on September, I received a fine notice of 800 dollars for the violation for not cutting and treated my lawn. What I found out later is that they created 2 separate violation tickets for the mulch and the lawn, but I only submitted my photo for the one of the violation tickets but not the other. So I reached out to the community manager so they can reference my picture on 8/15 to clear the open violation. However, they denied, every time I tried to explain and try to talk to the manager, they just replied "the board member declined the request". I tried to call the office, try to talk to the manager to explain my situation but nobody answered so I left multiple voice messages with my phone number but nobody called me back. Customer representative said "per company policy all the managers are not allowed to talk to the residents on the phone or by person". They wanted me to leave a message on the community portal and the meanwhile my fine went up to $1200 just waiting for them to respond back to me on the community portal. I strongly felt that they were not interested in solving and helping the residents but only focusing on enforcing and collecting fines. They are still threatening me by sending me multiple collection letters and the letters saying that i could no longer use community amenities until i pay my fine. This is the perfect example of abuse of power, closed loop and one directional communication. Now I have no other options but to ask BBB to help me solve this issue. So Could you please assists or at least have another management team to review my case and the photo that i submitted on 8/15.

  

  Business Response

  Date: 11/16/2024

  Thank you for submitting this information.  The matter has been escalated to the property manager.  Please note that the violation was closed on 10/3/24 during an inspection and the fines were stopped accordingly.  Fining is a part of the enforcement action provided in the association governing documents to acheive compliants with association standards.

  Customer Answer

  Date: 12/16/2024

   
  Complaint: 22538715
  
  I am rejecting this response because:

   

  I filed a complaint on November, received a response that it was escalated to the property manager but I haven't heard back yet I am a resident at ****** fall community with Beacon management HOA On August, I received a violation letter for mulch and maintenance of lawn. So on august 15th, I corrected violation (re-mulched and cut grass) and then uploaded the picture (showing both mulching and lawn) on community website. Then the violation has been resolved. However, on September, I received a fine notice of 800 dollars for the violation for not cutting and treated my lawn. What I found out later is that they created 2 separate violation tickets for the mulch and the lawn, but I only submitted my photo for the one of the violation tickets but not the other. So I reached out to the community manager so they can reference my picture on 8/15 to clear the open violation. However, they denied, every time I tried to explain and try to talk to the manager, they just replied "the board member declined the request". I tried to call the office, try to talk to the manager to explain my situation but nobody answered so I left multiple voice messages with my phone number but nobody called me back. Customer representative said "per company policy all the managers are not allowed to talk to the residents on the phone or by person". They wanted me to leave a message on the community portal and the meanwhile my fine went up to $1200 just waiting for them to respond back to me on the community portal. I strongly felt that they were not interested in solving and helping the residents but only focusing on enforcing and collecting fines. They are still threatening me by sending me multiple collection letters and the letters saying that i could no longer use community amenities until i pay my fine. This is the perfect example of abuse of power, closed loop and one directional communication. Now I have no other options but to ask BBB to help me solve this issue.
  
  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 12/19/2024

  Thank you and I understand your preception on this matter.  We have verified the process of covenants enforcement at the direction of the board and confirmed that communications and appropriate fines were levied against the home within the guidelines and powers afforded to the association by the governing documents.  All matters must go before the board and any requests for fee waivers must be presented to them for their review.

  Customer Answer

  Date: 12/21/2024

   
  Complaint: 22538715
  
  I am rejecting this response because:

  I have not heard back from the business yet 
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:09/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have requested that Beacon Management update my account five times. There is one payment missing when they took over from a previous management company. I have sent the proof of payment as an attachment to them four times. Each time they continue to ask for it again and again. The issue is that I made two payments to the prior management company in 2024. Homeowners were told any payment made to the prior management company would transfer to Beacon Management. However, only the April 1, 2024 payment is reflected on my account and the other January 2024 payment is missing. I have sent in the proof of payment four times to Beacon Management. Each time I get a different story from Beacon Management on why they cannot update my account to reflect the January 2024 payment. It is beginning to look like incompetence on why they cannot add the January 2024 to my account so that it will accurately reflect what has occurred and make my account current. I do not know if Beacon Management cannot understand the issue and importance of me having an account that is accurate or they refuse to update it.

  

  Business Response

  Date: 10/01/2024

  Please be advised that the credit was applied to your account on June 26th.  I have included the attached transation report indicating the credit.  I apologize if there was any communication issue that lead to the filing of this complaint

  Customer Answer

  Date: 10/02/2024

   
  Complaint: 22325546
  
  I am rejecting this response because: ************ should be able to record my payment made in January 2024 on my account.  It is inaccurate because the January 2024 payment is not reflected on my account.  Homeowners were told that the payments made fo the former management company would transfer to the new  company.  Beacon recorded the April 2024 payment but did not put the January 2024 payment on my account. If the ********************** company changes along with Board members, it can be disputed in the future that the payment was never made. My account should accurately reflect what has transpired for the year of 2024. 
  
  Sincerely,
  
  ***** ****

  

  Business Response

  Date: 10/07/2024

  Can you please confirm if there were one or two payments that you were seeking an adjustment for.  The credit for the payment you are referrencing has already been applied to your account.  Thank you,

  Customer Answer

  Date: 10/07/2024

   
  Complaint: 22325546
  
  I am rejecting this response because: it is still being reported incorrectly to the BBB.  As I have stated there is one payment missing.  IT IS JANUARY 2024.  What is so difficult to understand about it.   I have attached what it should look like for my account. Again, for the 8th time, please credit my January 2024 payment to the account.  You did it for April 2024, why can't you do it for January 2024.  I have sent numerous times confirmation and clearance of the payments from the prior management company. What is the  issue?  And why can't it be corrected?
  
  Sincerely,
  
  ***** ****

  Customer Answer

  Date: 10/30/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID .********, , and find that Mediation is necessary.

  Regards,

  ***** ****

  

  Business Response

  Date: 11/04/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID .********, , and find that Mediation is necessary.

  Regards,

  ***** ****

• Initial Complaint

  Date:09/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Property mgr, ****, is VERY rude and gets VERY defensive when asked simple questions. The lease does not specify the $300 upfront pet deposit is non-refundable. This greedy company already got an extra $35 a month for a small cat for pet rent when ****/property mgr admitted at move out inspection that the townhouse didn't look or smell like a cat had even been in the apartment. ******** tenant law is clear... pet deposits are to be returned when no damage is done to the apartment and no evidence of a pet even being there ...i.e smell. So what does Beacon do with the extra $790 they so greedily take?!!They do nothing about barking dogs complaints to the point that the patio can't even be used. They run off the excellent tenants.

  

  Business Response

  Date: 09/24/2024

  Please note that this is not for Beacon Management Services located in ***********  We are not affiliated with any property or the person who has made this complaint.