ComplaintsforGables Residential

• Initial Complaint

  04/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Just Moved In Almost A Week Ago Only To Find Out My A/C Doesn't Even Really Work And Now I Have To Wait Until Tuesday. 6 DAYS With This Portable Fan Maintenance Installed Because I Need A New A/C Unit An Will Only Be Installed On Tuesday If Weather ********* ****** Know Its Going To Rain All Day Tuesday AND THE MAINTENANCE GUYS ************ STOLE MY NEW GO PRO CAMERA WHILE COMING INTO MY APARTMENT FRIDAY MORNING 4/1/22 TO INSTALL THE PORTABLE FAN ALL THE STUFF ON MY FLOOR WAS REARRANGED WHERE MY CAMERA SAT I PURPOSELY WENT OUT MY WAY TO MOVE MY CAMERA INTO MY ROOM WITH THE ACCESSORIES JUST TO FIND OUT THE WHOLE BOX WITH THE CAMERA IS GONE BUT LEFT MY OTHER BOX WITH THE CAMERA ACCESSORIES BEHIND!! THIS IS A OUTRAGE I LITERALLY JUST ORDERED THIS CAMERA WHICH IS HOW I KNOW IT HAS BEEN STOLEN NOTHING ELSE WAS TAKEN BUT MY CAMERA AND I WANT IT BACK AND I WANT THAT MAINTENANCE GUYS FIRED I INDEFINITELY!!!! IT HASNT EVEN BEEN A FULL WEEK SINCE I MOVED IN AN IVE ALREADY BEEN VIOLATED BY MAINTENANCE. IF THE A/C WASNT BROKEN I WOULDNT HAVE EVEN HAD TO DEAL WITH MAINTENANCE OR THIS ISSUE IN THE FIRST PLACE!!! MAINTENANCE HAS BEEN THE ONLY ONE IN MY APARTMENT AND I CAN PROVE IT AND I WANT MY STUFF BACK OR YALL CAN JUST GIVE ME MY MONEY BACK SO I CAN MOVE ELSE WHERE THEY DONT STEAL FROM TENANTS THIS IS RIDICULOUS AND I NEED TO BE CONTACTED ASAP!!!Yall Knew That The A/C Was Broke When I Signed The Lease. Right After I Signed My Lease An Went To Go Check Out My Apartment To Do The Walk Thru I Couldnt Even Get In Because Maintenance Didnt Even Change My Locks So I Basically Had To Wait A Whole Day Just To Get In.... But Yall Was Quick To Take That Money Tho....Previous Owner Had A Dog Out On The Balcony And Left *********** Other Trash Out There In The Storage Area. Mentioned It To ******* And She Said She Would Let Maintenance Know. And Needless To Say Its Still Nasty Out There!! Contact Me Now!

  Business response

  04/19/2022

  Hi,
  We have not received any further concerns with the tenant about her unit. The ** has been fixed by a professional contractor; the tenant was also present at the time of the repair as requested. If there are other issues in the apartment, we ask that she reached out to the office so we can create a work order for our team to handle. As for the camera, we have not received any evidence that our team took it, and the resident has not reached out again. We hope she finds her camera. Thank you, .

• Initial Complaint

  02/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Have contacted leasing office multiple times regarding ongoing pest concerns since beginning of lease. Requested extensive mold inspection due to allergies of occupants on household as well as developed breathing issues. Have provided evidence of presence of mold and insects and nothing has been resolved. Have submitted work orders for these concerns to be address as well.

  Business response

  03/07/2022

  In reference to this apartment and resident.  We have done everything that we can to take care of any issues that have been brought to our attention.  When the resident brought up potential mold issues we brought in one of our mold vendors.  The vendor did an inspection of their home and concluded there was no mold found.  We're aware that there are certain places in the home were moisture can build up that unit.  We've replaced a window in their home, we've also done replacements of weather strips on the balcony door areas to address the moisture as well.  In reference to the lady bugs that are in the apartment; we've put them our weekly pest control log many times and pest control has sprayed their unit.  The last and most recent time when the resident told us the lady bugs were coming from the vent in the bathroom, we had our maintenance team remove the fan cover in the bathroom to give pest control the best access to that area to spray their chemicals.  Once that was completed and pest control sprayed in that area, we heard nothing else from the resident.  There were no phone calls made to the office, visits, or emails from the resident to inform us that the treatments that were done were not completely successful and that they weren't satisfied.  I have an open door policy and I'm always available to my residents and I want to address and fix their concerns as best as possible. So to say that NOTHING has been done is completely false.  Even with this current filing I'm still willing to find a solution that will work for the residents in that apartment. 

• Initial Complaint

  02/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Issues with Gables Residential first began last year when I attempted to receive a refund for an application I submitted for residency at Gables ****** that was never processed. There was a great back and forth over approx. $300 of my money that they had in error. So much so that I had to send emails and filed a previous complaint here on BBB. The issue got resolved finally. I ended up signing a lease at another one of their properties for a move in date of 10/04/2021. That same day I paid my rent . Ironically that very same day their accounts manager sends me a Demand for Possession Letter due to late rent. I address this with the property whom advise this was an error. Ok no foul. A couple days after I moved into my unit, there was an attempted burglary of my home, the home across from me and someone broke into my car. I set out to end the lease then but was assured the ******* PD had been alerted the community needed patrolling and the gate would be fixed. Everything from there was uneventful. Rent always paid on time and due to work I travel a lot so I'm not home often. I came home one day to a leak behind my toilet and submitted a maintenance request. For the sake of time in this complaint I will sum this up; the maintenance man was not happy to have to come to my home for this emergency. I pointed out some spots in the home that appeared to be mold and not even a month later I receive an emailed attorneys letter advising I was supposed to be out of my home last month as I was in breach of my lease for subleasing. This revelation came after I attempted to pay my Feb rent online and was blocked from doing so. I tried to get the attorney or property to advise if this was accurate because they have a history of sending erroneous information and no one will respond. I believe what Gables has done is found a self help alternative to have me evicted by claiming false accusations and refusing my rent. I wish to mutually end my lease with this company at this point.

  Business response

  02/03/2022

  Good morning, 

  The issues voiced in this complaint are not factual. I can only speak for my community that I oversee and that is Gables Midtown. I can not speak of ********************************* Buckhead or Gables Brookhaven which is another site that the consumer resided at. At Gables Midtown, this resident did in fact move in on October 4, 2021 and was immediately unhappy with the apartment at move in. I did offer the 30 day satisfaction guarantee over the phone to which ******************** was willing to take. However, she gave the community the benefit of the doubt. A late letter was sent to her after move in in error as we have a Resident Accounts Manager that performs the account receivables from the corporate office. She moved in on the day late letters were generated and her move in monies were simply not posted as of yet. This was a honest mistake to which I rectified ASAP. (please see attached email). I did receive an email from her on October 12, 2021 regarding her car being broken into. However, that night multiple vehicles were broken into to which I informed the entire community to lock their vehicles and make sure valuables were removed. The gates were down at that time. However, the gate is just a security measure and does not guarantee safety as safety measures can malfunction. This is listed in the lease agreement and hold harmless addendum that is signed upon move in. Safety is the responsibility of the resident and local law enforcement. On November 11, 2021, ******************** sent an email (attached) expressing her gratitude to me. On December 1, ********************************************************** the apartment was not working. My **************** Manager and I immediately entered her apartment to find the water heater was working fine and the temperature was within Gables standard. During that visit, I ever changed the air filter as a preventative maintenance. All other work orders submitted for her apartment were fulfilled in a timely manner. I can send those when requested. During her time at Gables Midtown, I was quick to learn that she was actually not residing in the apartment as her brother ********************* was. Since move in, we have not physically seen or spoke to ***********************************. Once we realized *********************************** was not residing in the apartment, I sent a Notice of Lease Termination (attached) from our attorney that she is in violation of the lease agreement and must move out by 12/31/2021. That did not happen and the unit was placed in hold over status. We locked her account and filed legal action on the apartment.

  Customer response

  02/04/2022

   
  Complaint: 16700896
  
  I am rejecting this response because: To allege you have never seen me when I live on the opposite side of the leasing office is reaching. I advised your staff on move in I travel for work a lot but that is not anyone else's business truly when I am or am not home as I am a single small female.. My brother is an ex cop that checks on me and my property frequently. Is that against my lease contract?  The property is not the pedestal of safety as a neighbors car was broken into again yesterday and as I could see police were on the property as usual for who knows what at this point.   What proof is there that I do not reside here or that someone else does?  I also strongly dispute ever being sent a lease termination notice. My first notice I was to be out came as a surprise when I went online to pay my Feb rent and was locked out my account. If I truly believed I was to be out in Dec 2022, no way a sound minded person like myself would be confused on that.  It should be noted Januarys rent payment was taken no problems but allegedly this is when I was supposed to be out? . When I reached out to the property manager ***** on the payment issue, he EMAILED me a lease termination notice dated 12/08/2021 from an attorney office to this affect. I had never been made aware of any of this until that day. 

  I find it preposterous that Gables is advising to have entered my home for maintenance ( this would have been around Jan 5 2022, which is actually a month after you allege to have sent me notice to be out my home).  It was at this maintenance request that not only was there a heating issue , but an actual leak behind my toilet and I pointed out there was mold in certain areas. The property manager  was not there and the maintenance guy and I exchanged words after he was rude to me and my boyfriend.  I truly believe your attempts to have me removed from my home was made after this exchange on 01/05/2022 and not in Dec as you allege.  The companies only proof for alleging I was put on notice of a lease termination is an email sent 2 months after the fact? Was the termination letter sent certified? I actually would love to see proof that an attorney would testify to that your company elicited *******************************************************'  services in Dec 2021 and not Jan 2022. I believe Gables to have used a "self help " allegation of falsity to have me moved from my home unlawfully.

  At this point, there has just been too much back and forth with this company and I grow tired of the errors and having to dedicate my investigative time to Gables and not my own actual job that pays me.  I currently have been blocked from paying my rent and will eventually have to be evicted I suppose.  I seek to be let out of my lease with Gables as a resolution but when inquired what was needed to do such, the only response I get seems to be one that indeed would love nothing more than to tie the courts with frivolous cases. I want this issue to end today and have requested the terms to do so but Gables representatives won't even meet with me to turn in keys, perform a walk through which I could sign off on, accept payment etc. I honestly have no clue what their motive is. One that is malicious I can see, but besides that what is the dispute? I do not want to reside somewhere that I am a target for malice, unlawful  and retaliating treatment, however I refuse to leave unless the terms are done so ethically and fairly. My fear is Gables will have someone do something to me, my home, write up fraudulent damages if I were to leave on my own without a proper walk through, send me to collections for an erroneous and egregious fees, etc. Gables has failed to provide me any information to dissolve my relationship with them going forward which is now the basis behind this complaint. They are standing by the notion I was already advised to leave, but I was not. Now that I know that is their intent and the antics they will pull , what are the terms to dissolve myself of them?

  
  Sincerely,
  
  ***********************************

  Business response

  02/04/2022

  Our Attorney is handling the consumer as I have been instructed not to communicate with the resident.

  Customer response

  02/04/2022

   
  Complaint: 16700896
  
  I am rejecting this response because: The response does not resolve the issue. I have sent several emails to the attorney they advise and said attorney has not responded to my inquires. The handling attorney sent a generic email to me yesterday likely after notice of this complaint and advised I needed to discuss this matter with the property so as you can see neither will speak to me, neither have a proposed resolution or are even interested in clarifying the accuracy of their unlawful practices and allegations.  If I have not made it clear in my prior forms of communication , I reject the claims against me that I am "subleasing" my apartment. I can only imagine the legal battles Gables Residential will face in that claim but I digress on that issue. BBB has this company rated an " F" and they wonder why.  I have advised the attorney in writing the no one from Gables Midtown has my permission to enter my home without my permission, but just in case that is magically lost or denied being made clear, it shall be documented here too. 

   Please forward my request over to the handling attorney's office that ultimately I do not have time to wait around for Gables Residential to come to the conclusion that they are yet again wrong. The last time we had an accounting dispute it was over less than $300 and took MONTHS to resolve. If that simple error which a 10 year old could resolve had to be passed around from BBB, to corporate, to my bank as heavily as it did, my confidence that there is anyone on Gables committee with the ability to mentally think and resolve this is highly unlikely, even the handling attorney appears to be happily onboard as representation of this frivolous lawsuit. I will await your unlawful proceedings and have my day in court where I will be seeking double specials. ( Improper Eviction, *************** ********* Abuse, Misrepresented Facts) . Again I look forward to said firm presenting their factual evidence as to when Gables really hired them, and the method of which any letters were sent to me prior to Blake ****** emailing it to be this month dated Dec 8 2021.

  Sincerely,
  
  ***********************************

• Initial Complaint

  01/25/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I paid in a deposit when I first moved into my flat at Gables ****** Circle, *************. I moved in alone at first. I added my boyfriend on my lease roughly two years later. I moved out at the end of October and was told I would get the full deposit back. Now the lease office is only providing a check with both the names of me and my boyfriend on it, although he did not have to pay any deposit when he was added to the lease. Now they request a notarized signed form where my boyfriend declines the deposit. Notarizing the form costs more in ***********, requires taking some time off and assumes I am still able to contact my boyfriend. I was hoping for a more constructive solution, given that I paid in the deposit at the beginning. I am unable to open a joint account to cash in the check since I now live abroad.

  Business response

  02/02/2022

  Thank you for reaching out to us. We have a policy when there is two names on the lease and only one person will receive the deposit the other person need to sign a refund waiver form. This is for legal purposes to protect both parties. We are waiting for the form to be sign and we will send the check to her. Thank you

• Initial Complaint

  11/10/2021

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  I applied for residency at the Ashley Gables around 08/02/2021 and paid my application fee of $365. My application was never processed and after going back and forth with the property, I was promised my refund in 30 days. Welp here it is 3 months later and no payment has been received. I tried to dispute with my bank and for whatever reason they were not able to collect. Even with all the proof I have with speaking with the accounts manager Lorenzo Matthews about my refund, etc.

  Business response

  12/01/2021

  Business Response /* (1000, 5, 2021/11/10) */ The application and admin fees were disputed with her credit card company and the money was removed from our account therefore there is no money to be refunded. Consumer Response /* (3000, 7, 2021/11/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have attached the most recent letter from my bank advising the company disputed my dispute and will be deducting the money from my account on Nov XX XXXX. It appears the companies disposition on the matter is that I was refunded already which is there excuse for why it is not owed. I have also attached a recent conversation with the Regional Manager whose response was "We did not dispute the credit card charges as that is not something we have access to do. The dispute would have come from the credit card holder. Since we do no have any money we cannot issue any sort of refund". Well if there was no dispute on your companies end, why has my banking institution advised other?

• Initial Complaint

  08/13/2021

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  When the lease was signed at Gables Wilton Park in Wilton Manors, FL 9/12/2019 the assistant manager said the carpet was replaced every time an apartment turned over, so no need to worry about paying for any cleaning mentioned in Animal Addendum (language just boiler plate). We took her at her (verbal) word. We moved out after 16 months and were charged to replace the carpet. Current manager said replacement was necessary due to discolorations and track marks. When pointing out that we'd been told carpet was replaced after every move-out, he said not true and questioned whether we had anything in writing to back up our claim. In addition, the determination that the carpet was not salvageable was made BEFORE it was shampooed. You cannot know if stains and dents can be removed without first trying. Multiple attempts to reason with manager were unsuccessful. It appears I am being forced to subsidize the company's turnover costs.

• Initial Complaint

  07/29/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I am simply asking the apartment complex of Mission Gate located in Plano TX to waive the current prorate amount due for the month of August in the amount of $581.63. I paid my full amount of rent due for July in the amount of $1,502.12 but only lived in the unit from July 1st-July 12th because I was made aware that contractors would have to come in and do extensive repairs to my kitchen due to the Tx Winter Disaster. I originally requested that they wait to do the repairs after my lease date ends on August 11th but I was told they could not do that, per insurance guidelines. Now my son and I are living in a hotel for the next 25 days and I've paid rent for a unit we can't live in at this point, I will also have to pay utilities in the unit even though usage will primarily come from the contractors being in the unit for repairs.

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