ComplaintsforJMG Realty, Inc.
Property Management
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Complaint Details
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Initial Complaint
06/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My son viewed the townhome at ****************** and decided to submit an application and make an intial deposit. I provided him with the funds to complete same. He was accepted for the townhome, however at the time we were told that the turnover would take over 30 days. As such, he did not complete the lease agreement and decided to sign with another complex. I have called countless times and left messages requesting refund of my deposit, as well as, left various inquiries utilizing their website's contact form. Whenever you call this complex NO ONE ever answers the phone it doesn't matter what time of day it is. I am on the verge of contacting the Secretary of State and involving the municipal court to seek damages.Initial Complaint
05/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We moved out of *********************** which is under JMG ************** ********** in March and received our deposit total of $1575 in the form of a check. When we attempted to deposit our check it bounced saying insufficient funds. We attempted to reach out multiple times with no response. We just want our moneyInitial Complaint
08/17/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
***************** put a statement into collections under MY name instead of the appropriate person, the roommate who accumulated the bill AFTER I MOVED OUT. The manager has not called me back to resolve this error. I will take matters into my own hands. This is beyond disgusting and unprofessional.Initial Complaint
09/05/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I was promised in writing, via email, that I would receive my deposit back since I decided to not take the apartment because they took too long to approve me - basically attempting to scam me. When I asked to speak directly to a manager, they promised to return my deposit, and asked for an address to return the $1,000 deposit check back to. This was in May. It is now September, and I still have not received my $1,000. This is complete fraud. I just want my deposit back. I am so grateful I did not move into one oof their buildings. If they are this bad with prospective tenants, I can only imagine how they treat actual tenants. Horrible business ethics and a fraudulent company all around. So sad. I want my deposit back that was promised to me in writing. by a property manager.Initial Complaint
08/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Hello, I am a resident at The ******************* Retreat a JMG realty Company. My first issue is, Moved in 7/1/2021 and I have not been able to use any of the amenities offered here and it is now 8/18/2022 ( heading into a new renewal) the only reason I am renewing here is because I have no other options, market it crazy right now and very over saturated. There has to be away to request funds for the time frame that the amenities have not been in operation. Also, my animal is an emotional support ******* who can not be denied living anywhere no matter the breed , the apartment has not been abiding by the *** guidelines at all they are asking us to vacate for those reasons. The biggest issue of all my aunt came to my home on 7/31 to pick up her grandchildren and on her way out she suffered from a concussion, she was running away from a dog that has been lose in the apartment for months, I have complained before the incident, I have complained the day after the incident, I have called animal control, I have unfortunately had to defend myself from the dog biting me and my 5 lb ******, I have had it with this complex and something needs to be done, please help me.Initial Complaint
08/17/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We have signed a lease through a jmg managed property - city plaza apartments. We had a pipe problem that caused several of inches of water to accumulate on the bathroom floor and soak into the carpet. We were told no more than 3-5 business since the incident on august 1st. Our carpet has not been replaced and when we asked city plaza about a timeline they said theyve been busy and it would be several weeks and then hung up. Both city plaza and jmg have been unresponsive despite repeated contact attempts. Our apartment definitely has mildew and is most certainly growing mold and this issue is becoming a life threatening one which requires an immediate solution.Initial Complaint
04/29/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I used to reside at Luma located in Miramar that is managed by JMG Realty. My husband lost his job early in the pandemic and we reached out to the apts management to let them know about our hardship as a result of loss of income. We were told to pay what we could and if any assistance comes up later, we could always apply for it to assist us in paying the back rent. I have an email sent from one of the property managers to confirm this. After a couple of months, we were told of rental assistance being offered by the town of Miramar. We applied for rental assistance with the help of the office and submitted all the documents. We eventually had to move out shortly after applying for the assistance as our financial situation was only getting worst. We moved out of the apartment July 2020. To my surprise in October of 2021, we received a letter from an attorney saying we owe Luma over $4700 in back rent. We called their office to inquire about the debt and also advised them that we filed for pandemic rental assistance and the debt was paid. A few months go by and the amount was showing on my credit. In March of 2022, I received another letter from the same law firm asking for settlement of the debt.I called the law firm of ************************* on 3/21/2022 and spoke with a ************** and explained to him that this debt was paid by rental assistance. He said he would verify the debt with his clients accounting department and call me back. I never received a call back. I proceeded to call ************** back on 5 different occasions between 3/24 and 4/28. He told me he still hadnt heard from his client and he would have his manager call me back. To date no response. I called the old apt to find out that it is now being managed by a new company. They gave me the number for JMG Realty of ************. I called and left a message but no response to date. Why are they trying to collect in a debt that cant be verified?!? This is so wrong. Cant speak to anyone and debt on my report!!Initial Complaint
01/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have had no heat issue 5 times in less than a month. Despite the fact that I email and call maintenance, the issue is never fixed. I had to leave my apartment last night because the maintenance person on call refused to call a technician when the temperature was 14 degrees outside. The manager does not call or email me back. They really do not care about this situation. My apartment is 59 degrees at the moment. They are not complying with the law. It should be at least 65 degrees. Its a waste of time to call anyone after 5:00pm. No one does anything. You have no other option but to sleep without heat until the next day. Boiler technician has not been able to fix the issue.I am exhausted going back and fourth with maintenance. I have everything documented and its always the same problem. This business is disrespectful to customers. I have been ignored by the manager who never answers the phone or calls back. I am frustrated that its been almost a month and they cant fix the boiler.Initial Complaint
12/09/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I moved into an apartment at ************ on 11/26/2021. To rent the apartment, I spend $225 on application fees, $200 on an administrative fee, and $500 on a deposit. I have spent $1,241 on rent since my "move-in." My moving costs from another state included a $255 U-Haul and $200 in gasoline. Additionally, my furniture has been compromised. I have spent a few hundred dollars on pest control and at the laundromat, washing every one of our belongings (clothing, blankets, pillows) to ensure we're not bringing roaches with us elsewhere. I am now moving out (2 short week after my move-in date) because there is a ***** infestation. The property is continuing to charge me rent until I remove our things despite the unsanitary living conditions. I have had no usable kitchen since my first day there. There are 2 types of roaches in the apartment. I have seen them everywhere, any time of the day including in the cabinets, in the refrigerator, in the air vents, and in the outlets. There is a build-up of ***** ***** matter in the kitchen. My renters insurance will not cover any expenses while I find a new place to stay or damages because the infestation was present prior to my move-in date. My wife is disabled and cannot be under excessive amounts of stress, which moving here has caused. Additionally, we've had to temporarily re-home her emotional support animal due to irritation she was experiencing from the pest-control products.The property has sent out Terminex to treat the building, but I was told it would not be an easy or quick fix. My family cannot stay here for mental health and sanitary reasons. We are looking for a new place to live, but the soonest apartment I could find is 1/29/2022. In the meantime, I am asking for a refund of our full rent, deposit, admin fee, and application fees to pay for these expenses at a new place. If possible, it would help my family if they could also help with temporary housing expenses since insurance is not applicable.Initial Complaint
10/27/2021
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
They are suppose to turn the heat on by October first and have not. I have called an emailed and spoken with people at various levels in this company. I live in their Richfield village apartments in Clifton NJ. I am told I can have a space heater which does it resolve no working heat that I am paying for. Never mind that it is a dangerous way to heat an apartment. At other times the heat is so excessive that I must open windows and turn on the AC in the dead of winter. I am repeatedly told that they will fix the issue but they have done nothing about it. There emergency line that I called was non responsive as well. When I moved in they never told me I was over the boiler which is noisy and can lead to the afore mentioned issue if excessive heat control. I am lucky that October has been fairly warm but colder weather is coming and I am trying to get this matter resolved. Please help me to help them. I haven't even gotten to the smoke alarm that dangles by a wire in what use to be the former laundry room.
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Customer Complaints Summary
12 total complaints in the last 3 years.
3 complaints closed in the last 12 months.